GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.52

4.5 Rating 2,375 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,375 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to Contact yourselves regarding my iPhone 11 Pro as the button on the side for put it in on silent and loud doesn’t work it’s all was stuck on silent how do I return it for it to get fixed”

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Posted 1 year ago

“When we received the phone it was scratched and very Poor Bateey health”

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Posted 1 year ago

“The screen. protector you provided with the iPhone 11 I recently purchased was cracked. Do you have a reporting process for this? Apart from that - very pleased.”

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Posted 1 year ago

“Still havnt received this phone I bought on Thursday on next day delivery I get that it would have been posted on Friday and expected delivery would have been Saturday but you used Royal Mail who are on strike you could have used a different delivery service to make sure it was delivered in time as my daughter Wally needed the phone as she broke hers”

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Posted 1 year ago

“Finally set up my phone really disappointed with my screen, really grainy even my phone has identified that the screen is not a genuine part. Very disappointed.”

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Posted 1 year ago

“The phone is so much scared”

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Posted 1 year ago

Hello, Thank you for your feedback. I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) Thank you in advance and once again, you have our sincerest apologies about this. Best, The GRADE MOBILE Team

Posted 1 year ago

“I paid for an unlocked phone and received a sim locked phone very inconvenient”

Helpful Report

Posted 1 year ago

Hi Rabia, Thank you so much for taking the time to give us your feedback on your experience, it is much appreciated as it helps us improve our services. You have my sincerest apologies for the inconvenience caused. From what I can see our Customer Support team has already been in contact with you and your device is currently getting unlocked by Vodafone I would like to apologise once more for any inconvenience caused and if you need any further assistance please feel free to contact our Customer Support team at contact@grademobile.co.uk Best, The Grade Mobile Team

Posted 1 year ago

“The phone is in good condition but I’m having problems already and only had 2 days”

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Posted 2 years ago

Hello Sarah, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: sales@grademobile.co.uk Subject: Order ID - (Your Order ID) - Reviews Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“ORDER GM211852 The phone case that i paid 9 pounds for, is not for the iphone xr, the battery not working well, from 85 with no use drop down to 45-40 in about 2 to 3 hours. Not going to use Grade mobile again.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 1 year ago

“Not happy got a phone that was meant to be unlocked! Can’t get threw to anyone to talk and now I have to pay to get the phone unlocked. Now I have a disappointed wee girl who has to wait even longer for her phone.”

Helpful Report

Posted 2 years ago

“I wanted to update my device, I sent them an email, I sent them my old device and made the payment ... after 3 days they send me a notification that they do not have the device required by me and they do not give me a solution… just they tell me wait for news”

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Posted 2 years ago

“When I got renewed iPhone XS and it seems like new. It was really good price, but... I haven't got the original box, charger or charging cable which is a bummer and I have only about 6 hours of screen on time... I hope it would be better... Rating: 2.5/5”

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Posted 2 years ago

“My purchase of s8plus came with an I phone charger and I am unable to use my device”

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Posted 2 years ago

“Condition of phone not acceptable and have returned for refund. You should get it back tomorrow before 1pm”

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Posted 2 years ago

“The phone came with a poor battery so i had to spend extra to get the battery repaired”

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Posted 2 years ago

“Phone doesn’t charge”

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Posted 2 years ago

“Phone sent to me was faulty”

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Posted 3 years ago

“The battery life is not good what so ever”

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Posted 3 years ago

“Shocking customer service, terrible communication, delivery time rediculous. I actually thought I had been scammed. Quick to take almost £400 but I'm sure if I hadn't bombarded them with emails I still would have no phone. They didn't reply to a single email asking for confirmation of order tracking number or anything I'll never buy from here again. WORST COMPANY EVER”

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Posted 3 years ago

“The back camera on the phone doesn’t work and switches itself off from time to time. Too much hassle to send back as I need a phone for work. Won’t buy from you again I’m afraid”

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Posted 3 years ago

GRADE MOBILE is rated 4.5 based on 2,375 reviews