GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,387 Reviews

88 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,387 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to start by saying that Libby, the customer services representative has been absolutely amazing through all of this process, she has been friendly, sympathetic, professional and a joy to talk to. I ordered an iPhone 11 Pro under my Mum’s name so I could pay over three payments. I do now have a fully working iphone that is in pristine condition, but, it was after three attempts! the first one, was locked/blacklisted! (This is not grade mobiles fault but the person who sold them the phone, however this should have been checked) The second one was network locked!! Again they should have checked this!! The third one works perfectly and Libby sent me photos of it working before it was sent, and was nothing short out outstanding with the service she provided. Grade mobile also refunded both postage costs for me sending the 2 phones back and also gave me an extra refund of £40 for the hassle! I was really happy with this and I now have a nice new iPhone 11 Pro :) Overall I give Grade mobile 5 stars because of how nice Libby was, she is the companies saving grace. However, I do feel that the people who check the phones before sending them out need to be more diligent in their job, 2 locked phones is not acceptable really! I give them 1 star (sorry, but sort it out guys/gals!) If you buy with grade mobile and get a locked phone, rest assured, they will do everything they can to sort it out for you and quickly too!”

Helpful Report

Posted 5 years ago

“Phone arrived in immaculate condition and was delivered quickly. Would definitely use again and will recommend to any friends/family. Thanks again! 😊”

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Posted 5 years ago

“Swift response, next day delivery and in excellent condition”

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Posted 5 years ago

“Better condition than expected to be honest, great service and sound backup, thanx, 📞”

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Posted 5 years ago

“Good price, arrived next day, phone is in better condition than I expected. Only had it a few days so can't comment on how well it will last but all seems good so far.”

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Posted 5 years ago

“Highly recommended this seller. Fast delivery. Great product with reasonable prices.”

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Posted 5 years ago

“Excellent phone”

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Posted 5 years ago

“I ordered a very good I phone 8 plus and thequality is incredible I would definitely buy from here again”

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Posted 5 years ago

“Must say was impressed, next day delivery as promised. Good reasonable prices Ordered a Grade B and looks literally mint condition”

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Posted 5 years ago

“Very good condition. Battery is 100%”

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Posted 5 years ago

“Very good service from this company.Iphone I received was good value.would recommend Grade Mobile.”

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Posted 5 years ago

“great customer service”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Fast delivery service. Phone looks brand new. Sound quality is slightly quiet but apart from that very happy with the product.”

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Posted 5 years ago

“Great service, my phone came packaged very well and functions perfectly. Thank you!”

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Posted 5 years ago

“Amazinh”

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Posted 5 years ago

“Fantastic service and great prices, highly recommend”

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Posted 5 years ago

“Really impressed with this company. Efficient from start to finish. For the first time ever a phone company has paid what they originally quote. Cannot recommend this company enough.”

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Posted 5 years ago

“I bought a lightening cable off grade mobile for my iPhone. It was excellent condition and as advertised authentic of course. Good service also. Will definitely be considering an iPhone upgrade off grade mobile in the near future.”

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Posted 5 years ago

“Phone arrived in really good condition with next day delivery I am very pleased what a great service thanks”

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Posted 5 years ago

GRADE MOBILE is rated 4.5 based on 2,387 reviews