Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Greentrees CaravanStore Ltd Reviews

4.1 Rating 242 Reviews

77 %

of reviewers recommend Greentrees CaravanStore Ltd

Company Reviews

4.1

Based on 242 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

01362 696434

Location:

Adventure House,Hurn Road,Dereham Business Park
Dereham
NR19 1WD

Write Your review

Tell us how Greentrees CaravanStore Ltd made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Greentrees CaravanStore Ltd 5 star review on 5th May 2022

Greentrees CaravanStore Ltd 5 star review on 30th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought a elddis affinity 550 /2020 , 6 months ago and the sales man was very good 👍 the problem became when we found the faulty parts on the new caravan it was very disappointing to find out the only do some checks 4 hrs in total,I my view it would have been better to be more thorough with the inspection it has took 11 emails and 2 visits to get it sorted 150 miles on my car £35 out of pocket in fuel and 12 hr of my time because it was not checked properly”

Posted 3 years ago

“We had an absolutely rubbish experience when having a new shower tray fitted to motor home. They messed up carpet inside and said it was our fault and like it when it went in, wasn’t as we always take our shoes off before entering and the carpet was spotless when taking in. They said paint had reacted to new shower tray, wanted extra £100 for there bad workmanship. Lots of phone calls and letters staff telling you different stories. We were advised not to use them, thought they can’t be as bad as everyone was saying. Would never ever use again and would not recommend.”

Posted 3 years ago

“Had mobile technician come to sort out two problems with our caravan. Contacted to say on his way, what time he'd be here. Checked things and took time to explain the heating system in detail.at last we got the hang of it! Thank you very much!!”

Posted 3 years ago

“Had window replaced by insurance a very good fast service”

Posted 3 years ago

“I used Greentrees for the first time today ( October 8th ) to service our Swift caravan. We recieved excellent customer service from the moment i first rang them to enquire. The lady who took my booking was most helpful. I recieved booking confirmation by text soon sfter my call. I recieved a telephone call to say I could take the caravan in earlier than expected which I did. On arrival the staff were friendly and professional. I agreed a time slot for collection which meant no waiting around when picking up the caravan. The service was carried out as required. I was really pleased with the way the staff treated us as customers and will definitely use Greentrees again. George Parkins”

Posted 3 years ago

“Thank you Greentrees had the caravan serviced today at home a fantastic job done by Harry every caravan company should have a Harry a real credit to your company”

Posted 3 years ago

“We had our caravan serviced today by Greentrees mobile service chap. Arrived promptly. Very thorough and went through everything he’d done. Great service from them as usual.”

Posted 3 years ago

“We had a water leak through the roof of our caravan, Greentrees fixed the problem in their usual, friendly, professional and efficient way, at a very reasonable price, thank you! Nick and Ellie Cooper”

Posted 3 years ago

“I was misled when purchasing an inflatable annexe awning they gave me a poled version instead without all the kit, it also broke easily. Greentrees did not offer a refund because I had used it...maybe they thought it better if I hadn't used it and exposed my Kids to the elements. Spent £1200 with them but zero customer support....will not be dealing with them again!!”

Posted 3 years ago

“Bought a new kampa awning,it lasted 15months then 3 splits accurred,two in the windows,greentrees said i had a 2yr warranty,took it in for repair,week later they called me and said 'awning only has a 1yr warranty and i'd have to pay to get it fixed.manager was'nt around twice when i went there and 3 times when i called Hid up.”

Posted 3 years ago

“Shannon was very helpful x Wanda went above and beyond to make sure my caravan was ready xxx”

Posted 3 years ago

“Sharon was helpful x and Wanda was very understanding and went above and beyond to sort my van out xx thank you”

Posted 3 years ago

“What a fantastic company when you what to buy a caravan.....once they have your money they don’t care, customer service is none existent. Bought the new caravan in 2018, still have snagging issues outstanding, almost 19 months later. Just get one excuse after another, always seems to be Swifts fault, latest excuse around a broken trim is that they can’t work out what the part number is as it’s not a trim used on our model, yet its on the new ones on their forecourt! Should have fixed it with superglue, unfortunately I can’t as they asked for the trim so they knew what to order but then lost the part. Now given up hoping the outstanding issues will get resolved, if only I had read the reviews on this site before crossing Greentree’s threshold”

Posted 3 years ago

“To long answering problems with my van”

Posted 3 years ago

“Ray Carlton. I put my spare wheel in for repair. I was going to Scotland in four days time and the staff were friendly and helpful and did their best to help me out. Thanks so much for your support.”

Posted 3 years ago

“This is the first time I have used Greentrees. All the staff have been very professional, friendly and helpful. A big thank you to the service team who managed to arrange a caravan service at short notice including arranging for someone to work overtime to fit my caravan. The flexibility to allow me to drop off one weekend and collect the next was a huge help as saved me taking time off work. All work completed on time and to a high standard. Will use again even though they are 120 miles from me! Thank you”

Posted 3 years ago

“Just had caravan serviced kept us informed if anything was needed. All staff was helpful nothing to much trouble. Needed a couple of things doing not included in service but reasonably priced Thank you greentree”

Posted 3 years ago

“Our caravan was serviced today and everyone was very thorough. The engineer came and explained everything that had been done and the receptionist who dealt with us was extremely friendly and helpful and efficient. The customer service was excellent.😊 Thank you . Sheila and Andy Sloan”

Posted 3 years ago

“Had our second mobile service carried out on our caravan supplied by Greentrees , Harry was the service engineer, very thorough & professional, have now set up a three year service plan. Thanks Greentrees Brian & Jean Kelly.”

Posted 3 years ago

“Just had our service done on our caravan by Greentrees. As ever, they have been thorough, efficient and professional throughout, plus keeping us informed of anything they found. Even when we collected the van, they gave us a free lesson on our motor mover!! Customer service is 10 out of 10!! 👍😃”

Posted 3 years ago

«
1
2
...
7
8
9
10
11
»

Greentrees CaravanStore Ltd is rated 4.1 based on 242 reviews