Greentrees CaravanStore Ltd Reviews

Name: Greentrees CaravanStore Ltd
Address: Adventure House,Hurn Road,Dereham Business Park, Dereham
Rating: 4.12

4.1 Rating 239 Reviews

77 %

of reviewers recommend Greentrees CaravanStore Ltd

Company Reviews

Questions

Metrics

4.1

Based on 239 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

01362 696434

Location:

Adventure House,Hurn Road,Dereham Business Park
Dereham
NR19 1WD

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Greentrees CaravanStore Ltd 5 star review on 5th May 2022

Tony Robinson

Greentrees CaravanStore Ltd 5 star review on 30th April 2022

Dave Sanders

Anonymous

Anonymous // 01/01/2019

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“Once again thanks for your excellent service as always your staff was excellent kind regards Eric Knapp”

Helpful Report

Posted 2 years ago

“Helpful and friendly staff. They need to remember that switching off the twelve volt habitation supply inactivates the rear view camera!”

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Posted 2 years ago

“Very helpful and friendly staff, also very knowledgeable and were able to help with our television problem.”

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Posted 2 years ago

“Unfortunately our fairly new and top-of-the-range leisure battery was flat when we came to pick up the caravan. We only found out when we tested the replaced omnivent. We also had to remind the team about our replacement flip-up table, which has been an on-going issue since we first picked up the caravan in March 2019! However, the Greentrees customer service team are always very friendly and helpful. I think the workshop lets them down sometimes...”

Helpful Report

Posted 2 years ago

“I was very impressed with the service from all staff. All were helpful. Coffee was good and waiting area comfortable. I could not have asked for a better service. Will definitely return. Thank you to all staff”

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Posted 2 years ago

“I visited today and I could not have asked for better service. All the staff were so good. Coffee enjoyable, comfortable seating I was not rushed. The work done on my campervan was efficient. Certainly going back”

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Posted 2 years ago

“Spurdin We had a broken caravan window it took a long time to be delivered to the store due to manufacture problems the staff ( Shannon Abbey and Wanda ) were so so helpful very friendly and polite professional throughout a very long wait never impatient Once it arrived we were contacted made an appointment immediately for it to be fitted and made welcome while we waited, the lads fitting it friendly and efficient. What a super team very pleased and will return in the future”

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Posted 2 years ago

“John Purcell, I recently took my Motorhome in for a service and was pleased with the workmanship and the service I received and would like to thank everyone for their caring and professionalism and would recommend them Thanks again for a very good job.”

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Posted 2 years ago

“Many thanks for your excellent after care once again with repairs Eric Knapp”

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Posted 2 years ago

“Shocking service. Interested in selling our caravan and had to chase up 3 times with still no return call or contact. A chance for a company to make an easy profit with very little effort needed 🙈🙈🙈”

Helpful Report

Posted 2 years ago

“Just had our caravan repaired under warranty , fantastic work, not rushed as they kept it longer as Harry wasn't happy with the original work.”

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Posted 2 years ago

“An excellent service and pleasant staff.”

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Posted 2 years ago

“Once again thanks very much for your excellent service from both workshop and costumer service very good job done in good time kind regards Eric Knapp”

Helpful Report

Posted 2 years ago

“Had a gaslow system fitted to my Burstner motorhome today, I got a phone call to say it was ready and arranged a collection time, the engineer showed us how it all worked and made a very tidy job of the fitting. I would use them again and would highly recommend them. Brilliant service once again”

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Posted 2 years ago

“Excellent service had mine done at home so convenient and would recommend this service to everyone Well done harry”

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Posted 2 years ago

“Bought a new bailey phoenix last year has a heating fault , we have been waiting over three months for warranty repair , blaming good old covid. Parts are available on ebay immediately. Also found the special wheel nut key is missing they will not supply foc as shortages have to be reported within 24 hours, only found key missing as i thought i wold check nut for tightness,will not buy off green trees again.”

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Posted 2 years ago

“Excellent service from all the team Harry is a very competent engineer would recommend to everyone Thanks Chris Knapp”

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Posted 2 years ago

“Bought New Caravan from Greentrees, yearly Service is carried out by their Mobile Service Engineer Excellent service always on time polite snd very professional, cannot fault Sales, Service or Spares never had any problems”

Helpful Report

Posted 2 years ago

“Read the reviews and then go to any caravan shop, service agent or other dealer from Norfolk down to Kent and mention the name GreenTrees - each and everyone will tell you to avoid GreenTrees at all costs. Wish I done my research before buying a caravan from them. Apart from having extremely rude staff who cancel scheduled bookings at the last minute without a care for the fact I have taken time of work - they have also not resolved warranty issues since last October. They tell me the parts are not in but I have proof from Bailey Direct they dispatched the parts last November October. This business is to be avoided at all costs.”

Helpful Report

Posted 2 years ago

“Horrible Staff, seamed under pressure to make sale NOT a happy place Prices of All Caravans and Motorhomes Exorbitant”

Helpful Report

Posted 2 years ago

Greentrees CaravanStore Ltd is rated 4.1 based on 239 reviews