Greentrees CaravanStore Ltd Reviews

Name: Greentrees CaravanStore Ltd
Address: Adventure House,Hurn Road,Dereham Business Park, Dereham
Rating: 4.09

4.1 Rating 252 Reviews

77 %

of reviewers recommend Greentrees CaravanStore Ltd

Company Reviews

Questions

Metrics

4.1

Based on 252 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

01362 696434

Location:

Adventure House,Hurn Road,Dereham Business Park
Dereham
NR19 1WD

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Greentrees CaravanStore Ltd 5 star review on 5th May 2022

Tony Robinson

Greentrees CaravanStore Ltd 5 star review on 30th April 2022

Dave Sanders

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a fantastic company when you what to buy a caravan.....once they have your money they don’t care, customer service is none existent. Bought the new caravan in 2018, still have snagging issues outstanding, almost 19 months later. Just get one excuse after another, always seems to be Swifts fault, latest excuse around a broken trim is that they can’t work out what the part number is as it’s not a trim used on our model, yet its on the new ones on their forecourt! Should have fixed it with superglue, unfortunately I can’t as they asked for the trim so they knew what to order but then lost the part. Now given up hoping the outstanding issues will get resolved, if only I had read the reviews on this site before crossing Greentree’s threshold”

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Posted 4 years ago

“To long answering problems with my van”

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Posted 4 years ago

“Some more fantastic reviews”

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Posted 4 years ago

“Bought a caravan from Greentrees on ebay last year Turned out the caravan was riddled with problems including damp and delamination, presumably why it was listed on ebay. They were totally disinterested when I made them aware of the problems. Legally correct perhaps, but not morally and as a caravan dealer they appeared totally devoid of interest in maintaining their reputation. Caveat emptor!!”

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Posted 5 years ago

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Posted 5 years ago

“Appalling aftercare service, 3 yrs with then, spent loads of money, made a complaint to the owner after no end of lies, fobbed off & broken personal stuff, insufficient staff that couldn’t sort out anything, we were basically told to get lost as a internal email was sent to me by mistake, they should be ashamed of the way they treat their customers, do not go there you will regret it.”

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Posted 5 years ago

“Beware! If I could give zero stars I would. Bought a tap from them .£62! Said at the time that I wasn't sure it was the correct one and that I may have to return it unopened next day. Assistant said ok. Phoned following morning to advise I would indeed be returning it. Ok. No other comment. Got there only to be curtly told that there is a small notice on a door which states NO REFUNDS. Cash or card! totally inflexible and surly response from the woman, even though I pointed out that we have been good customers, and that our last purchase was an £1100 awning! Asked to see manager, guess what, on holiday and not contactable. I'm taking this to trading standards. I was self employed in retail for 25 years. I would NEVER treat a customer this way.”

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Posted 5 years ago

“We bought our new Swift caravan from Greentrees back in April. A fault with a window was pointed out by the sales person, to his credit. BUT as for after sales service that is none existent. Now the end of September and no window to date. Went once to have it fitted, at time cost to us, and they had the wrong part, don't ask me how, its a window!! On the phone the staff are curt and without apology. Saying they will phone back but rarely due. 0 out of 10. from us!! Management should read all the comments on this page. FEW happy customers Robin”

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Posted 5 years ago

“Zero stars would be more appropriate for this company. They display a complete lack of integrity and customer service is very low on their priority list , while after sales service is simply non existent. A conversation with ex staff members reveals a great deal about how they operate and what really motivates them. Their complacency will ultimately be their ..... watch this space !”

Helpful Report

Posted 5 years ago

“Purchased a new caravan in December 2018 - £21,879 + £1483 accessories. Fridge conked out 19th July, (3rd trip out) replacement part due to be fitted 1st October 2019 Customers buying a brand new caravan from here DO NOT get any priority when it comes to resolving any problems. Waiting times are terrible! After care marks out of 100 = ZERO. Various other issues, some resolved, some not. I wish I'd kept my old caravan.”

Helpful Report

Posted 5 years ago

“I would have left 0 stars if possible. Took over 8 months to sort out the warranty repair on a 12 month old caravan purchased from them. This was because they caused 2 separate areas of damage whilst in their care. Damage a rear steady by not lifting it sufficiently when towing, then punctured the shell of the caravan when fitting microwave housing by using wrong screws. Instructed a solicitor before it was resolved due to non existent customer service and terrible management. Buy and get serviced farther afield it will be worth the extra cost, l have warned you avoid at all costs”

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Posted 5 years ago

“We asked Greentrees to change the cooker switch on our 1 yr old elddis motorhome.It was in their repair shop for 4 weeks with no communication. We had to phone to find out what was happening,they could not find switch! After an awkward conversation we were told they had found one! Wanted payment too.The service manager was very elusive,not phoning back after we had specifically asked to speak to her.Finally, yesterday we hope the problem has been fixed.But got there at 8.40 and waited and waited,finally leaving at 3pm.Thats service for you. 7weeks waiting!”

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Posted 5 years ago

“These guys are hard work, it seems that the customer has to do all the communication when something is not right. My warranty issues took over 4 months to get resolved.”

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Posted 5 years ago

“Absolutely appalled by this company, went in 2 days running to look at their vans, found one we liked and ready to purchase £19,000, a lot of money, told by one rep, that the initial rep Joe has an empty diary and could come to appraise our van the following day (Monday) rang early and spoke to said rep...he agreed to come out within 30 mins, i then had a call back asking for a deposit on new van so there was a deal in place, how can anyone do a deal without firstly having the appraisal and knowing how to go about the finances, ie part exchange in their favour or sell privately . He then said he was too busy to come out, when 5 minutes before he said he was on his in way,too busy with an empty diary. Regardless we was going to buy this van, just needed to know how to go about it, they are not interested in customer service just money.shame”

Helpful Report

Posted 5 years ago

“After reading the other reviews it seems underhand practices are at the heart of the business model that Greentrees use. The £1000 deposit that is mentioned will not be returned if you don’t like the caravan, it will be transferred to another vehicle and not given back. If you have an older caravan that they will say needs yo be sent to auction- this is also not true, it will be on sale on the forecourt and website within hours and at £2000+ more than they gave you!”

Helpful Report

Posted 6 years ago

“Customer service is atrocious they just want to make money out if you !! Please don’t pay a deposit without looking at the product as it will be difficult or impossible to get your £1000 back ! Certainly don’t leave a part exchange on their premises as they will claim possession of it ‘ as per the contract’ all in all a thoroughly despicable bunch of cowboys and it is a pity I can’t give then zero stars. Don’t sign unless you are 110% sure of your purchase, they will not refund you even if you change your mind within 24 hours.”

Helpful Report

Posted 6 years ago

“This is the first review I have ever written, however, I had to write to warn people to avoid this company like the plague. They simply don't care. Customer service is an alien concept. Do not trust a word they say. More hidden costs and last minute extra costs. A basic caravan service started at £285 and finished at over £500! Of course they only tell you when they have already started work. Time to complete overran by 3 hours leaving me hanging around with no meaningful update and ignored me when I sought an update. Greentrees took no responsibility and implied I was not telling the truth. Was it just me? No it was not. While I was waiting an angry man refused to back down in an argument over shoddy and incomplete work. Do yourself a favour.....AVOID THIS COMPANY! I gave this company one star because their is no box for zero star.”

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Posted 6 years ago

“We hired ‘Herbie’ the Transporter for a long weekend (£389 FYI) and Greentrees turned out to be a complete shambles. When they gave us the handover and told us how all the things in Herbie work, they missed out some crucial things and also just made stuff up in other cases. The most frustrating thing was the heating in the van - we were told it was electric or gas powered (your choice), it wasn’t. It was purely gas. The electric ‘heating’ was just a fan but no heat. Once we’d figured out that it had to be gas-powered, we still couldn’t feel any heat. After digging around I discovered that the heating pipe had come away, so I had to fix that myself. We now had heat, at least - but the van smelled of gas and there was clearly a gas leak, so I had to switch the heating off. 3 freezing nights in that van and not much sleep. We left a long list of complaints and, two weeks later, we've had no apology or explanation. I hope they haven't sent anyone else out in that deathtrap ☠️”

Helpful Report

Posted 6 years ago

“Ordered an Isabella table online,advertised on the web at a great price,should have known it was too good to be true. Delivery was free if order over £100, so ordered another item ,which we didn’t particularly want,to make it up. 2 days after order placed got an email to say out of stock and no longer available. I rang in to say cancel the whole order,no one was available,so they said I would get a call back. Several hours later no call,so emailed. No response by either method and I know have an item I didn’t want,but would cost me to return. The table still shows on a Google search,although not now showing on their site - must have read my email after all.”

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Posted 6 years ago

“Trying to order a item from store and was told it would be dealt with and someone would call me back ! NO call back . Service is not good and customers will only take so much and then shop elsewhere with better service . Green trees if you want to be millionaires!! Get a better customer service team or train in correct service manner.”

Helpful Report

Posted 6 years ago

Greentrees CaravanStore Ltd is rated 4.1 based on 252 reviews