Grumpy But Gorgeous Reviews

2.9 Rating 41 Reviews

46 %

of reviewers recommend Grumpy But Gorgeous

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2.9

Based on 41 reviews


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Phone:

02032392026

Email:

bookings@grumpybutgorgeous.com

Location:

67-68 Hatton Garden
London
EC1N8JY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impressive! The ladies who came to do Bella's party were amazing. They were very good with the girls and made sure everyone had a great time! Hats off to the team!”

Helpful Report

Posted 6 years ago

“Booked for my daughter's 11th brirthday. When we booked we were told we would get the following. Unicorn room and spa decor Spa Robes & Head wraps Unicorn Iridescent Jelly Pedicures Shimmer Arm Lotion Shimmer Foot Lotion Finger Nail Paint Toe Nail Paint Unicorn Nail Art Pin The Horn on the Unicorn Game Unicorn Pinata Photos in front of our Unicorn Backdrop What we actually got was the normal spa decor (dirty and tacky)with 2 unicorn cushions - no other unicorn decor, robes which didn't look like they had been washed! but no head wraps, 5 minutes in a foot spa but no pedicure, arm lotion (not shimmery), no foot lotion, plain nail varnish on fingers and toes but no nail art, eye shadow and a bit of coloured spray in their hair. There were no games, no photos or unicorn backdrop and definitely no Pinata! the party host went after an hour and thirty minutes when we had paid for 2.5 hours. I have been trying to resolve this with the company but they don't answer the phone or reply to emails (Interestingly they were very efficient when we were booking!)”

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Posted 6 years ago

“From my first phone call I was certain my daughter was going to have a fab time. Daniele was SO good on the phone confirming everything and being very informative during the whole time. The lady who came N was absolutely wonderful, turned up on time and wouldn't let me help with anything. She worked really hard and all the girls had a great time. I was initially worried when I read some poor reviews, but i needn't have worried, everything ran like clockwork. Thank you!”

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Posted 6 years ago

“The party host Z showed up promptly and set up the room professionaly and efficiently. She briefed my daughter and her friends before starting the session and then proceeded to look after them in style. My daughter was so happy and her friends were equally impressed. They were all relaxed and enjoyed a girlie experience. Z pitched it at the right level for 10 year olds. I highly recommend the company.”

Helpful Report

Posted 6 years ago

“Please do not believe any of the positive reviews. These are planted by the company. It's all a scam. Please google the reviews and you will see on Mumsnet and Netmuns dozens of complaints. Was also featured on BBC Rip Off Britain.”

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Posted 6 years ago

“A wonderful party for my daughter. She loved it and her friends. Creating a great atmosphere and relaxing.”

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Posted 6 years ago

“Amazing party hosted by N & E from Grumpy But Gorgeous. This was the best party ever - according to my 8 year old daughter. Thank you so much for a truly brilliant afternoon. Would highly recommend.”

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Posted 6 years ago

“Thank you for my daughter's amazing party yesterday! Set up was really nice and the girls loved it.”

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Posted 6 years ago

“!!!!WARNING!!!! WARNING!!! This company is. Scam Do not trust these people my friend booked and paid for her daughters 11th birthday. THEY NEVER SHOWED UP. CALLED 20 TIMES and no one picked up. No apologies. Nothing. WHO DOES THIS??? Still waiting for a refund. When we checked other reviews it seems they have done this several times before there is a thread on mumsnet about this company's unscrupulous manner.. They have also been featured on rip-off Britain series 6 episode 8. I believe all the positive post have been posted by themselves. They operate from essentially a PO Box. Please don't make the same mistake”

Helpful Report

Posted 6 years ago

“My daughter and her friends were really happy with the party and had a lovely time chilling and then preening (as 16 year olds do) . The decoration and setup looked brilliant and the party hosts were simply lovely. They tweaked the whole thing to take into account the girls age and I can honestly say that although this is not a cheap party to have, it is certainly value for money. A sincere Thank you to our party hosts they really did make the event xx”

Helpful Report

Posted 6 years ago

“These people are charlatans. Zara turned up on time last Saturday for my daughter's 11th birthday and then huffed and puffed when I refused to move my car from outside my house so that she could park there. This did not get us off to a good start. She only had to bring in 4 IKEA sized bags of sub-standard products. All really poor quality stuff including out of date magazines that were way too old for the age group. However before Zara even unpacked her tatty clobber she requested the balance in cash. I enquired where her colleague was as it clearly states on the GBG Website that 'our team' would arrive 30 minutes before the party starts. She was most adamant that it was always just going to be her. She spent the next 90 mins with this fixed grin on her face. The girls treatments were dire. The nail varnish peeled off within an hour and really, no child enjoys being treated whilst all her mates are off playing or sitting around getting bored. Zara then had the gall to ask me for a review whilst the party was ongoing. She left early citing that she'd asked my daughter if she wanted her make-up doing but my daughter had said no. Of course the party host isn't going to want to be singled out whilst her friends don't get the same treatment. Con merchants doesn't even cover it. I sincerely hope the GBG (bloody awful name by the way) team end up being investigated and put out of business. How you people sleep is beyond me.”

Helpful Report

Posted 6 years ago

“I was called by one of GBG booking team less then 24 hours before the day of my daughter's 11th birthday, to cancel and rearrange the party. We came to an agreement to go ahead with the party but at a later time on the same day. However on the day of the party I regret to say the host did not attend, which left 8 girls very upset and disappointed. I didn't have any contact from GBG until the first day of the following week. All apologetic stating that they would refund my deposit but it has to go to management. I have little faith that i will receive my deposit refund.”

Helpful Report

Posted 6 years ago

“Wish I had read these reviews before booking. What a disappointment and a waste of money! Party was supposed to last 2.5 hours. Lady was done within 1 hour 15 minutes. Pink smelly robes, not the bleu zebra theme at all. 75 minutes for 10 girls massages, nails etc. Thats's 7.5 minute per girl. Can't call that a massage. No nail art as promised etc. A big big disappointment. Don't book this!!!”

Helpful Report

Posted 6 years ago

“!!!!WARNING!!!! Do not trust these people we booked a birthday party for our daughters 11th birthday. (On 13.08.17) With less than an hours notice the party was cancelled. At this point I checked other reviews and they have done this several times before there is a thread on mumsnet about this company's unscrupulous manner. They have also been featured on rip-off Britain series 6 episode 8. I believe all the positive post have been posted by themselves. They operate from essentially a PO Box. I've yet to receive a refund although I've been told they are processing a refund despite the fact They have not asked for my bank account details for the refund ???????? Please don't make the same mistake that I've made. UPDATE I've had to repost this as Danielle, Katie Brown, Z, or what ever alias she's choosing the call herself today has decided to report my original post. Please reply to this one!!! I believe all the positive post are written by GBG I urge you to look at the style of writing used it's the same style same person!!! Still no refund or apology they\she are not answering my calls!!! THEY\SHE ARE DISGUSTING. FYI i've added to the email timestamp to show when they tried to contact me to cancel the party. and also a screenshot of the reported post. I have more evidence of this companys unscrupulous behaviour towards me. Katie Brown, Danielle, Z or whoever you are chossing to be. If you keep reporting my post and I will keep updating with evidence to support that it's a True and accurate account of events.”

Helpful Report

Posted 6 years ago

“paid £476 for 15 girls to have a pamper party, no music was provided, one of the girls didn't have her foot spa working, no health and allergy forms were filled in, no napkins or anything provided for chocolate fountain, no party games were played until I complained. Generally just a number of mistakes carried out! Not impressed at all.”

Helpful Report

Posted 6 years ago

“Easy to book and impressed with the booking services. HOWEVER, I specifically said my daughter didn't like pink and booked the blue zebra theme. This was clearly stated on the invoice. The lady turned out with shocking pink everything. She was constantly on the phone and disengaged with the children and basically didn't want to be there. She said she had run out of cucumber for the facial so I had to get some for her. The manicure was of the same standard as a ten year old. A lot of money for very little. ONE BIG SCAM.”

Helpful Report

Posted 6 years ago

“We were supposed to have 2 therapists and we had one who was mean to the girls and on her phone the whole time. Everything was dirty; the robes hadn't been washed and the furniture coverings smelled awful. We were not refunded a penny for less children and one therapist. Horribly disappointing. Do not use this company.”

Helpful Report

Posted 6 years ago

“I do not believe that this company offers value for money. Grumpy But Gorgeous have a lovely glossy website and very friendly staff operating their phones, but once bookings are made they show little interesting in dealing with any customer concerns. They get their commission and you are on your own from then on. I paid £300 for a 'luxury' pamper party that was anything but luxurious, but when I spoke to GBG after the party, they pass all responsibility on to the 'consultant' that did the party. I believe that GBG should be fully responsible for the parties it runs, and for ensuring that its consultants meet up to the promises made by GBG. They should also be prepared to fully respond to any complaints, rather than passing the buck to the consultant (for whom I have no contact details). My complaints included: >stained flannels and towels >bath robes with sweet wrappers from previous parties >foot spas with remnants of previous parties >the promised 'extra' of a drinks trolley with fizzy drinks in glasses failed to materialise, leaving me short of drinks >one host is not enough for 8, let alone 10 girls - they were left bored There were actually further negative issues, which I have chosen not to share in this review. I generally do not leave reviews, however I do not wish other people to feel disappointed in the way that we have.”

Helpful Report

Posted 7 years ago

“We had numerous problems during the party and afterwards. Firstly only one person was sent to look after the 8 children which meant whilst hair and make-up was done, the remaining children were left bored with just foot spas (some had to wait up to am hour!). Then the chocolate fountain our daughter specifically requested was faulty and therefore left 8 disappointed children. We were told at the party to provide hats, scarves, props for the cat walk (which other pamper party companies previously used provide). We had to tidy up all the mess including emptying foot spas and packing equipment away for the therapist. In the end the party over ran by 40 minutes (more had we not helped tidy and pack things away for the therapist) meaning parents were having to hang around. I contacted 'grumpy but gorgeous' to give them feedback, but after we paid and they have taken your money there is no such thing as customer service. I have given them plenty of opportunity to rectify this issue and respond but has simply ignored us on every occasion. I called and she denies receiving all our emails even though its the same email address we had numerous responses from her when booking! (Strange!!). I feel the party was way over priced, run by a bunch of amateurs with shockingly bad customer service. Please consider this before thinking of booking your child's party.”

Helpful Report

Posted 7 years ago

“ABSOLUTELY SHOCKING - WARNING ABOUT GRUMPY BUT GORGEOUS Do not trust this business or hand over money under any circumstances. We booked them to do a pamper party for my daughters 8th birthday and paid them a 50% deposit. We also paid extra for the convenience of party bags. The party was booked for today (11 June 2016). Late yesterday afternoon my wife receives a phone call informing her that she will not be getting party bags (despite the fact that we had already paid for them). This caused unnecessary and unexpected stress as we had to run around the night before trying to sort out more party bags. Little did we know that this was just the beginning of one of the most unprofessional and distressing experiences a parent (and child) could have. Despite being informed that two therapists would attend the party (for 12 girls) only one arrives at the venue. One therapist (artiste) can clearly not pamper 12 girls on her own so we immediately became a little suspicious. 30 minutes before the party was due to begin the ‘grumpy but gorgeous' representative came in and informed us that the party was not going ahead as the venue was ‘unsuitable’. The reasons given for this were ‘parking’ and the fact that she had to climb a short flight of stairs (around 15 stairs altogether). She also mumbled something about insufficient ‘plug points’. Her reasons were absolutely ludicrous. We had hired first floor rooms in the Windlesham church building which based in a small village. The parking could not have been easier or more convenient. There was ample parking within 25 meters of the front door. Furthermore, she was literally able to drive and even park her car within 2 meters the front door for the purposes of loading/unloading any equipment (which my wife and I also offered to do for her) if she had wanted to. There were also at least 14 plug points in the venue. It soon became clear that she had never intended to do the party (she even had a male passenger waiting for her in her car). The ‘Grumpy but Gorgeous Pamper Party’ did not go ahead and we were all left extremely distressed by the whole incident. Fortunately, a group of mums jumped into action. While one of the mothers entertained the kids ‘Brownies’ style the others rushed off and purchased pampering products and equipment. The kids ended up being pampered ‘mummy style’ and giving each other beauty treatments. They had a ball doing it. We are so grateful to the mothers that helped out. Thank you so much. It is nice to know that the world is still full of such genuine, kind and wonderful people. We need to ensure that no other parents or children fall victim to this unscrupulous business. UPDATE: They refuse to give us a refund for the party or party bags unless we delete our reviews. We will not be deleting any reviews. They are genuine and accurate and are intended to stop the person reading this from suffering the same fate we did.”

Helpful Report

Posted 7 years ago

Grumpy But Gorgeous is rated 2.9 based on 41 reviews