Gudrun Sjödén Reviews

Name: Gudrun Sjödén
Rating: 2.58

2.6 Rating 106 Reviews

30 %

of reviewers recommend Gudrun Sjödén

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Metrics

2.6

Based on 106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Easy

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Gudrun Sjödén 1 star review on 24th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a wrap around jacket. When I tried iit on I realized that the front that wraps over the other side is not sewn correctly and bunches at the bottom where the front meets the hem. I showed this to at least 3 friends who agree with my assessment. Clearly it is a manufacturing defect. I missed the window of 30 days to send it back but the policy says a manufacturing defect item can be returned within 3 years. After 4 exchanges with Customer Service complete with pictures of the item on me, on a hanger, and laying flat. They would not take it back for a reimbursement or exchange as I requested. Amazingly they said my tailor sister, who agreed with my assessment of the defect, should fix it and they would pay her. Yes! They would pay her to fix it but they won’t give me a reimbursement or replacement. The jacket cost 125.00, not a small sum. My sister said she couldn’t fix it.. she lives pretty far away And has projects of her own. I offered to send it to Cust. Service and I did. Just received an e mail from them that says they still can’t see the problem and no reimbursement or replacement! 15% off on my next order. Unbelievable. Even my son can see the problem, “Clearly a hem thing”The jacket is being sent back to me. I sincerely doubt I will be using the measly 15% off.”

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Posted 2 years ago

“I wonder if GS PR and customer service - team are reading all these bad reviews at all? Do they care? I wish they would address these problems and things would change for the better. Because I think their clothes used to (?) fill a real need in the fashion world. Because these unique clothes for me are actually NOT fashion, it's a style (that suits me). I am so disappointed by the quality drop in the last couple of years though; the fabric is getting thinner and the colour does fade too fast. For example my dark blue cotton dress "Soho": totally see through and needs something underneath. Then I couldn't resist the pink Liiva dress, unfortunate the colour is not sweat prove, so with the humid heat this summer my sweating caused the colour to running, changing from bright pink to a dirty orange under the armpits and completely ruined the dress. I can also agree with other people's feedback here that telephone customer service are extremely unfriendly. I almost felt like a criminal because I unwillingly caused confusion by ordering in the German sales as well as in the UK sales with 2 different accounts (I have an address in Germany as well, so I thought why not). There are sometimes more interesting items or different sizes in both countries, and why should it be different from Amazon or Ebay? But apparently I can only order in one of the two countries? The UK -GS lady was extremely aggressive and unfriendly to me. Not a nice experience, and not align with their ethos as they like to represent themselves . I would really love it if GS would sort out their customer service ethos and improve their quality of clothing again - everything looks so much lovelier in the catalogue, I really wonder sometimes if the stuff shown there is actually made out of the same fabrics as what they are sending to us customers....”

Helpful Report

Posted 2 years ago

“There is apparently no communication between the UK trouble-shooter in Scotland (Dundee) and Stockholm, so if you have an issue with an order, just accept that it won't be resolved to your satisfaction. And any return will cost you ( re the small print.)”

Helpful Report

Posted 2 years ago

“These clothes are poorly made with flimsy fabrics and are extraordinarily overpriced. I sent a $970 order back and received a $886 refund with no explanation of the difference. Beware!!!!! You can buy better clothes for a quarter of the price on Amazon. Soooooo incredibly disappointed as I've lusted after these clothes for years and decided to finally treat myself. DO NO BUY ANYTHING FROM THESE PEOPLE. IT'S A TOTAL RIPOFF. Fabrics are tissue thin. Quality is atrocious. Styles are for people in a convent or sing in a church choir. I paid $93 for a pair of pants I could get at Marshalls for $12. Awful, awful and awful. I can't say enough horrid things about these "green" people. What a joke.”

Helpful Report

Posted 3 years ago

“Just cancelled an order with them because, yet again, a product they accepted an order for from me a week ago, and for which they estimated delivery by yesterday, will not be available for despatch for at least another week. I had to phone customer services in order to find this out (when I realised payment had still not been taken) and got a very frosty reception there. I stopped ordering from them for some time once before for similar issues but decided to give them another try. This latest botched order will be my last, I'm afraid. Awful service.”

Helpful Report

Posted 3 years ago

“Purchased two pair of shoes as a gift for a friend. After 3 weeks of not receiving them I looked at tracking and they still showed the package was overseas. I’m in the US. I had to go out and purchase replacement gift because her birthday was in a couple days. I receive the GS order last night, 25 days later. Too late. I went to return them and found out they were final sale which I didn’t notice. They refused to even give me a credit and were flip and condescending. They blamed UPS instead of taking ownership. I complained on one of their many advertisments in the comment section, warning people their order could take almost a month to receive and my comment was deleted. Notice they don’t allow reviews on their website. Easy to stay in business when you just delete and silence any complaints. I will never trust this company nor will I support their bloviated self-impressed words with empty actions. Way to run a business GS. You must be rolling in dough like a pirate to throw away loyal customers. At least you won’t get my dough anymore. Maybe Gudrun Sjödén herself is too busy to notice what’s happening to her company. The reviews offsite aren’t so hot. Sad!”

Helpful Report

Posted 3 years ago

“I am same writer as here below. Today, 8 weeks after GS has received my return, my credit card still has nor been credited......”

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Posted 3 years ago

“First, the sizing is totally off. The skirt I bought was at least two sizes too large while I went exactly by the measurements. I returned the skirt, tracked it and it was received December 9, 2021, I still have not received a refund. I have emailed them several times and after I assumed in another email on January 30, that I was not going to be credited in an email I was told by the customer service person who answered my email that I used a wrong tone of voice--excuse me????? After seven weeks I have not received my credit.”

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Posted 3 years ago

“Beware that wool can start pilling within three jours...instead of "after sometime" as said by Gudruns... Most shamefull, that they don't accept returning the item. Think this over before ever ordening!!!”

Helpful Report

Posted 3 years ago

“Do not expect Customer Service to help with an order. I have loved this company for several years but their customer service is terrible! I placed an order on 9/24 and still did not have a ship date as of 10/3. I contacted customer service to see why it had not been shipped. They stated that the items were out of stock. I checked the website and only one item that was ordered was showing as out of stock. Contacted customer service again and asked that they send the in stock items or cancel the order. Instead of sending me the items they had in stock they canceled the entire order and lost a $500 sale. I guess they are doing so well that they no longer need customers. This is the second time I've had an issue and I doubt I will bother ordering again - there are plenty of other companies that cooperate, at least minimally, with their customers.”

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Posted 3 years ago

“Dishes arrived months late with defect. Made in china!!”

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Posted 3 years ago

“I was very disappointed by the quality of the products. On top of it, the return takes up to 4 - 6 weeks. The information about this wasn't available when I ordered the items. Again a very disappointing experience.”

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Posted 3 years ago

“As a regular customer I am very very disappointed about the quality of an item I recently bought. It concerns a very nice woollen cardigan that I bought for Xmas. Today I hand washed it very gently and to my astonishment the colour used was not properly fixed. As visible in the photo's the red colour has run into the creme background and completely ruined the cardigan. I am not happy at all as the price you pay for the clothes is high. Adriana Cunningham Hulsmann Wageningen The Netherlands”

Gudrun Sjödén 1 star review on 6th March 2021

Helpful Report

Posted 4 years ago

“I was sent a £55 voucher which expired 31-12-2020. Towards the end of 2020, I tried to use it and even after reading FAQ I could not figure out how to use it. I did not think to ring the 0800 customer service number, as on the website it stated there were problems with the number. The voucher then expired. I finally rang customer services in January, 2021 only to be told that it was too late and they would not issue me with another voucher. I have spent lots of money on their clothes over the years and I feel very upset that they wouldn't issue me with another voucher and talk me through how to use it.”

Helpful Report

Posted 4 years ago

“Appalling delay in dispatch of sale goods. Payment taken and fast dispatch promised, but waiting now for more than 2weeks for delivery. Customer services giving vastly different excuses for the delay. They simply cannot cope with the volume of orders. I have spent thousands of pounds with this company, but I will not be ordering again unless they sort out their delivery problems.”

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Posted 4 years ago

“Another former customer who likes the clothes but not the customer service. I absolutely adore the things I have. But I can't support a company that doesn't value it's customers more.”

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Posted 4 years ago

“Je reçois pour la deuxième fois un colis que je n’ai jamais commandé.En plein confinement, j’étais allée à la poste pour renvoyer le premier en payant les frais de port, que j’ai dû réclamer en remboursement au moins trois fois par mail pour être remboursée plusieurs semaines plus tard sans aucun geste commercial de leur part. Et à nouveau une commande que je n’ai pas faite qui arrive. On me demande de renvoyer le colis, on m’explique que j’ai changé mes numéros de clientes et que ça correspond aussi à une autre cliente... ( rassurant quant à leur système informatique et la gestion de leurs données de clients...). On me propose un geste de 10CHF sur mon compte, quand on connaît le prix élevé de leurs articles..., bref... et pas la peine d’essayer de les joindre, ils ne répondent pas. Je vais aller déposer le paquet chez la personne à qui il était initialement destiné mais c’en est fini pour moi de Gudrunsjoeden. Et si ils avaient pris la peine de répondre à mes mails ou appels téléphoniques, je n’en serais peut-être pas arrivée là.”

Helpful Report

Posted 4 years ago

“Way too high price for the quality of the clothing. My order arrived today after about a month, and I was so disappointed. Thin see through fabric worse than the cheapest gauze u can imagine, used in the dress/pinafore and both the slips that I ordered. The so called tights are thinner than paper and are like the worst cheapest nylons you have ever worn, or your mother ever had to wear. I wanted them for cooler weather and winter. Not happening. I spent about 500. I hate returning things due to the fact that it takes forever to credit my account. Won’t be back ever.”

Helpful Report

Posted 4 years ago

“Een aaneenschakeling van opgelopen frustraties bij dit winkelketen GUDRUN SJODEN. De bestellingen bij GUDRUN SJODEN verlopen matig, je krijgt zelden de bestellingen in één pakket. De afwikkeling van de retourzendingen ging eerdere malen fout, als je daarvan bij de klantenservice van GUDRUN SJODEN melding wilt maken en een oplossing zoekt, meldde de klantenservice GUDRUN SJODEN alle keren ze niets kunnen doen en met GUDRUN SJODEN Zweden moeten gaan bellen, want ja de boekhouding... De retourstoring van de retour gezonden kledingstukken gaat altijd chaotisch en traag! Meerdere malen bellen met voortdurende uitleg want een helder overzicht van de geplaatste bestellingen lijkt de klantenservice van GUDRUN SJODEN niet te hebben.”

Helpful Report

Posted 5 years ago

“PLEASE change your customer service provider. The clothes and website are so happy and colorful but, after my first ever purchase - I needed to speak with customer service and they are THE WORST EVER. Rude, arrogant and really unhelpful. I had just spent £200 on one order and the woman whom I spoke with tried to make me feel like a fool. I wondered if I would ever spend with the company again. I have been shopping online ever since it became available but this appalling, atrocious company that Sjoden are using - they really do your clothes and label a disservice and, as I can see from reviews - I am not the only one who feels this way so - Please show that you care about your customers and find a new customer service provider. The ones you have at the moment know absolutely nothing about the clothes and are surly and rude.”

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Posted 6 years ago

Gudrun Sjödén is rated 2.6 based on 106 reviews