“Avoid online ordering at all costs. I ordered a Christmas gift. Paid for 2 day shipping. The order was cancelled without notice. But not before they took the money from my account. I ended up buying the item on Amazon so my son wouldn't be disappointed on Christmas morning. It's Christmas Eve and I still haven't gotten my refund or heard back from them.”
“Went to the guitar Center in Tampa Florida first time in six months walked in was very impressed it looks like a different store you can see everything you need to see just by looking around the store very impressive good job”
“I visited the store in Seven Corners on May 10, 2020, shortly before 1:00 pm. There was a staff member monitoring the front door, and he informed me that I could not enter the store until another customer departed. I acknowledged and waited outside the store. When two customers exited shortly thereafter, I was allowed to enter the store. However, before letting me through, the staff member asked me what type of guitar I was purchasing today, as I had mentioned in our earlier conversation that I wanted to look at some classical guitars. I indicated that I wanted to browse and try a few out. He then said that I would only be allowed to enter the store if I was going to buy a guitar. I then asked what would happen if I could not find any guitar that I liked, and he responded that I would have to order one. At that point, I left. If, in fact, this is the store’s policy, I shall never shop at Guitar Center again, including their online website. While I understand the adjustments that must occur due to this national emergency, I cannot condone a store policy that mandates a purchase, even if a suitable product has not been found (nor tested, in the case of a required order). If this is the approach of Guitar Center, I would rather go farther and pay more than enter one of their stores again. I would have accepted a browsing time limit in order to accommodate the limited number of customers allowed in the store. I wrote this review on their website on May 10, 2020, to give them an opportunity to respond or clarify, but I have not heard from them as of today, May 13, 2020.”
“I saved and saved for a used item I saw in my local Guitar Center (An 88-key fully weighted keyboard: I'm very picky).
The manager at the store was more than accommodating- in order to give the keyboard a test spin, the instrument and its accessaries had to be moved and manipulated. He stepped away and allowed me to take my time with it by myself, devoid of the pressure that can sometimes come with a salesman over the shoulder.
The only problem I ran into...
...is when I went in with the cash to finally purchase the item ($500+ worth of product), I found that I was short by about $10. At every music store I've visited, the sales people are generally willing to bend on the price. BUT, this was not the case at GC. I had to jump through some further hoops because GC would not budge by ten dollars on such a large ticket item...
All in all- aside from the petty and slightly frustrating haggling policy (stubborn and uncommon in the industry)- the experience was pleasant.
Every sales person I've been approached by at Guitar Center has been helpful and easy to talk to.
The store lacks a fair share of the charm that a local music shop offers, but that's to be expected. GC has everything I'm looking for: my local shop does not. Above all else, I know that I can always count on GC diverse inventory.”
