guitarguitar Reviews

2.6 Rating 18 Reviews
39 %
of reviewers recommend guitarguitar

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guitarguitar 1 star review on 21st May 2022
Paul G
guitarguitar 1 star review on 21st January 2022
Charles Setterfield
guitarguitar 1 star review on 21st January 2022
Charles Setterfield
Anonymous
Anonymous  // 01/01/2019
I bought a finlayson guitar accoustic from them , it was still in mint condition as I never played it . they offered me £70 with the case . it originally cost £250. I also didn't like the attitude of them they seemed not to be that interested. They sold me the effin guitar in the bloody first place. never again.
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Posted 3 months ago
Recieved a martin d28 reimagined new. Tried it for 15 minutes did not like and put it back in case. Next day took pictures of guitar and case before repacking. Returned next day via DPD. Now they are refusing to issue refund saying it has a dink on the edge of the guitar and I must take it back and I must have damaged it. Contacted them to say any damage must of occurred at the return depot as I have photos to show it was undamaged when packed. They say the case and packaging was not damaged so must be down to me. Then when I mentioned photos they told me to contact courier as it must have been damage in transit. Absolute joke, just trying it on but they have messed with the wrong guy so this will be handed over to my legal team. Let you know how it goes.
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Posted 3 months ago
have had an absolute nightmare experience with guitar guitar. First I ordered epiphone 2014 dot cherry pre owned a orange crush 20 amp and a lead. I recieved an email to say they would be delivered Monday. So I booked the day off work. I did aive chat Sunday Monday to conform it would be mo day and again I was told it was being processed and woukd be with me Monday. An hour later I recieved an email to say there had been an error and someone had already purchased the guitar and it was no longer available. I asked for a manager to call me back to sort this mess. I recieved a call rom a manager to say apologise and say he had found another one in the exact same condition and colour and woukd send that for delivery but couldn't make the Monday. I understood and said Tuesday would be fine so I contacted my manager and booked another day of work as I was told all deliveries must be signed for. I recieved an email from DPD to say all 3 parcels were on there way to the Birmingham depot with 3 separate order numbers. The next morning I received another email each with a one hour time slot. Firs the guitar was delivered. Then I recieved 2 more emails one with an updates time for the lead and 1 to say the amp would no longer be delivered today and would probably be delivered Wednesday. I co tacted DPD and they said the parcel had not been recieved in time for a Tuesday delivery. Now I have to book a third day off work losing 3 days pay for an order thst only totals £410 so with lost earning this order has cost me nearly £800. The service is a joke of I'd known you used DPD I wouldn't have ordered in the first place they are the worst delivery company out there. My company has stopped using them after we had a parcel thrown over the company gates. The whole experience with guitar guitar has been a nightmare and one I will not go through again. I was looking at purchasing a number of guitar but will not risk this type of thing happening again. I have posted a review and will continue to inform people of social media of the experience I have had. As I explained in the webchaàt and when I spoke to the manager the items were a birthday present. I had to tell my son he had to wait until he came back from school for his present then I had to give him a guitar he couldn't play it's been a disgusting experience. One other need to know before making a purchase from guitar guitar. The only bright side to the experience is the guitar is in excellent condition and when I post the reviews I will mention that to make the review honest and a fair account of what has happened.
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Posted 1 year ago
An absolute waste of time. I ordered/payed for a Gibson sg from these jokers, 20 hours later, I received an email telling me that the guitar was sold to someone else(probably an employee or friend of). Then they had the audacity to offer me a basic tribute model instead. I have ordered many times, and spent good money at guitarguitar but will never use these clowns ever again. I am still waiting for my refund five days later.
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Posted 1 year ago
Guitar Guitar despite not being a franchise ( with a C.E.O. head instead) insist on demanding a 10% deposit via credit / debit card on even second hand goods before they will transfer an item from one of their branches to another for demo approval before purchase. This is without doubt a very anti customer friendly policy at best, and bordering on intransigence at worst. When you complain ( like I have) their defence policy is to request that you email one of their estate agent type guitar salesbods to either A/ continue your point / argument OR B / speak to aforementioned drone about your guitar buying / playing history with a view to perhaps buying a different guitar ( to the one you originally wanted) from Guitar Guitar. Definitely a case of ," all roads lead to Damascus " with these inconsiderate, flakey jokers. Take your hard earned guitar money elsewhere folks. ( BEST ADVICE I can give based on my current experience.)
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Posted 1 year ago
Awful experience. Sent me a Fender blues jr with what looked like an open box. It had a different speaker. I returned the amp and they sent me a new amp. Again the box had been opened and there was a loud crackling noise coming from the amp. I tried 2 different guitars and 3 different leads and still the amp was faulty. I rang guitar guitar and they arranged a pick up. And told me I would have to pay £29 for the pick up if the amp was not faulty. Guess what …they told me the amp was fine. I’m still waiting for the refund on the first amp to be returned. I think they have a lot of B Stock they want to get rid of. I paid the £29 to get my refund back. It was a kind of blackmail. I will never use Guitar Guitar again. It’s been 6 weeks of hell trying to deal with them.
guitarguitar 1 star review on 21st May 2022
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Posted 1 year ago
Sold me a blown speaker, sent them a email and nothing, nada. Its not the first time they have sent me damaged goods too. Cracked neck pockets, does no one check the stuff before its sent out?
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Posted 2 years ago
Absolutely the worst company to deal with, I bought guitars all over the world. Bought a very expensive £5000 guitar. They send me the wrong guitar. They did not even inspect the guitar before sending it. Did no efforts to find correct guitar. After sales service poor. Attitude of the people negative and incompetence running high. Don't even know the product they are selling!
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Posted 2 years ago
Very poor technical knowledge and no quality control I purchased a £1899 guitar. When the guitar arrived several of the plastic tuning pegs were cracked and turning freely. I contacted Guitar Guitar, initially they did not know what tuners were fitted to the guitar. When I explained what tuners were fitted to the guitar they offered to pay for replacements if I purchased them, as they did not have any in stock. When they found out the price they then decided the guitar had to be returned to them. I found cheaper replacements which were only 16 euros they refused to pay for these and want me to return the guitar so they could repair it. Given the technical knowledge shown and the fact the guitar had been dispatched in that condition I decided to keep the guitar and replace the tuning pegs at my expense as I do not trust their technicians to do a proper repair as I suspect they would just glue the pegs on. What sort of quality control do they have which allows a high end guitar out of the door with several damaged turners. I would not reccomend Guitar Guitar to anyone.
guitarguitar 1 star review on 21st January 2022 guitarguitar 1 star review on 21st January 2022
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Posted 2 years ago
The worst online shopping experience I have ever had. My wife brought me a new guitar for Christmas, a Shecter Banshee Extreme with the floyd rose. It was an ex demo model and so slightly cheaper, a bargain. The guitar was delivered very quickly and I was really happy with the guitar, visually it was stunning and it was just what I was looking for in terms of specs. I played the guitar to check it was OK before it was put away for christmas. It had an issue with the 3rd fret on the high E string, it just choked out. I got in contact with guitarguitar who had mentioned the possibility of getting it repaired or having it sent back to them for repairs. It was mentioned in an email that I had been copied into that as it was an ex demo guitar there was not a lot of profit left in the guitar. I went and got quotes for the repair from a couple companies, one who assured me it could be repaired in time for christmas. Guitarguitar arranged for a collection but said that it would not be back in time but between christmas and new year. I emailed and called on christmas eve when I spotted a preowned version of the same guitar on their website and it was a hundred pound cheaper. Knowing this was an even better bargain I made sure to get through to speak to somebody to make the arrangements. I did speak to somebody in sales who agreed it was a good option and they told me to email to make arrangements, I told them I had and I was told to expect an email back. I waited and was told that the preowned guitar was not available, first it was because they said it was my one ? and then because they had already sold it. I told that it would need to go back to the supplier and supplier would re open on the 5th of Jan, I waited. I emailed on the 5th of Jan got a response on the 6th telling me that they were planning to send it off but we discussed the possibility of reordering the guitar, a brand new one same price and in the colour I wanted. At this point its nearly been a month and I have waited so far so what's a little bit longer and I'll get it in the colour I wanted. I emailed them over a week later to find out the status, no email back. The next day I am told that they can't re order my guitar, like it or lump it, choose another guitar or take your money back. A whole month of chasing these people around and I am no better off. I have to wait 2 weeks for my money back. They only kept me informed when I contacted them, I have asked to speak to a manager over 10 times and they just keep repeating the same thing. They act like Vicky Pollard in little britain, Computer says no..... If your looking to buy a guitar, think twice about guitar guitar. Unless you like playing silly games of course, whatever floats your boat. They wanted me to cancel from the start, they didn't want to incur any costs to rectify their mistakes. They dug their heels in and had me wait for a month for no reason. They made promises and did not deliver. If you order from this place, just pray your guitar is ok. Guitarguitar is a managerless company and that is why they are all incompetent. They come away victorious, they got me to cancel, they got credited back for the guitar and can now order a new guitar which they can sell at a new price. The customer service is shockingly bad, they will tell you anything to get you off the phone, if you can even get them on the phone. They ruined my christmas, wasted my time and I am back to square one. They led me round in circles for a whole month.
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Posted 3 years ago
guitarguitar is rated 2.6 based on 18 reviews