GUN DOCK Reviews

"Ordered a new KAHR P380 because their price was the best I found online. When I received it, there was significant blemish all over the slide. \r\n\r\nI used the Gun Dock\u2019s contact form to write them about it to see what they\u2019d do and they never responded. I ended up contacting KAHR myself and sending it off to them. \r\n\r\nAfter showing them the photos, KAHR said they NEVER would have let a gun out of their factory in that condition and have no idea what happened to it from the time it left them, till the time I received it. \r\n\r\n1 star for selling a beat up new gun and for not responding to my message I sent using their contact form."

"Ordered a new KAHR P380 because their price was the best I found online. When I received it, there was significant blemish all over the slide. \r\n\r\nI used the Gun Dock\u2019s contact form to write them about it to see what they\u2019d do and they never responded. I ended up contacting KAHR myself and sending it off to them. \r\n\r\nAfter showing them the photos, KAHR said they NEVER would have let a gun out of their factory in that condition and have no idea what happened to it from the time it left them, till the time I received it. \r\n\r\n1 star for selling a beat up new gun and for not responding to my message I sent using their contact form."

"Great arms dealer. I promptly received my Dan Wesson DWX 9-mm."

"Paid for item on Feb1st...emailed a few days later to confirm that they had everything they needed, as initially they said my dealers info was expired...so i had him email an updated copy, which they DID receive. Even though received, a week later, the auction was still listed as \"FFL Needed\", they never did update that. So, a week later, i email and receive a response from Blake R in customer service who replied \"We have everything we need and we will send tracking as soon as it ships...that email was received as seen in the photo i posted. \r\n\r\nAnother week goes by...no updates, still shows FFL needed, even though Blake says they have all needed info. \r\n\r\nI email again, this time of Feb16th inquiring as to an update, & get told by Blake \"I am looking into this now for you...Thanks!.\" Never got a response with updates. I guess Blake didnt look into it much.\r\n\r\nI call today, jump around through the phone tree, Feb21st, 3 weeks after paying for item, and a different fellow says he's going to see why the order has not moved. \r\n\r\nThis afternoon i get an email saying order was out of stock & canceled. \r\n\r\nCustomers should not have to beg for status updates. If you have it...ship it. If you DONT have it, do NOT sell it, and then make customers call to chase down orders & status after you fail to notify them that you have taken their money for items you don't have. \r\n\r\nLive real-time inventory is challenging...no surprise there. I don't judge a business by whether they make a mistake...but i DO judge them by how they fix that mistake, and the customer service provided afterwards. And in that regard, GunDock failed miserably."

"I have transacted with The Gun Dock several times in the last decade and find this company to be superlative in every aspect of their business. Moreover, they are conscious enough of their brand and quality of service to ask their customer base for their input."

"Gun looks great, a few minor scuffs, those coulda happened anytime, everything went smoothly, fed ex shipping was iffy as usual but great other wise!"

"The Gun Dock was prompt, and my target rifle arrived within a week. It was exactly as represented, new in the box. After I opened communication, to confirm my FFL contact, he sent me an email, and we could talk directly. This was a very positive buying experience."