“Bought a gun off of gunbroker.com from the gundock and they did not have the gun available to send. I bought it more then 3 months ago and they are saying they are still waiting on a shipment to come in. They don’t have the guns they say they do on hand. Last time I asked for an update they questioned my order number and never replied.”
“I have transacted with The Gun Dock several times in the last decade and find this company to be superlative in every aspect of their business. Moreover, they are conscious enough of their brand and quality of service to ask their customer base for their input.”
“Rudest most ignorant company/owner on the plant. They are condescending, rude and belittle you if you are not an expert on everything guns. They lie and have the worst customer service I have ever experienced. This may be why they have such a bad rating. it's a 50 50 shot you'll have a good experience with these guys. Good luck! I will never shop from them again.”
“Have written multiple times to return item. No response. First request was 3 weeks ago. Their 30 day money back guarantee is worthless. Did not pay to return item, because I cannot contact to do return...….”
“Ordered a new KAHR P380 because their price was the best I found online. When I received it, there was significant blemish all over the slide.
I used the Gun Dock’s contact form to write them about it to see what they’d do and they never responded. I ended up contacting KAHR myself and sending it off to them.
After showing them the photos, KAHR said they NEVER would have let a gun out of their factory in that condition and have no idea what happened to it from the time it left them, till the time I received it.
1 star for selling a beat up new gun and for not responding to my message I sent using their contact form.”
“Great price on an item that said in stock. After 5 days or so I emailed inquiring on status. Not long after I received an email stating the item was out of stock and my card was refunded. Better communication would have made me feel better about the situation.”
“Paid for item on Feb1st...emailed a few days later to confirm that they had everything they needed, as initially they said my dealers info was expired...so i had him email an updated copy, which they DID receive. Even though received, a week later, the auction was still listed as "FFL Needed", they never did update that. So, a week later, i email and receive a response from Blake R in customer service who replied "We have everything we need and we will send tracking as soon as it ships...that email was received as seen in the photo i posted.
Another week goes by...no updates, still shows FFL needed, even though Blake says they have all needed info.
I email again, this time of Feb16th inquiring as to an update, & get told by Blake "I am looking into this now for you...Thanks!." Never got a response with updates. I guess Blake didnt look into it much.
I call today, jump around through the phone tree, Feb21st, 3 weeks after paying for item, and a different fellow says he's going to see why the order has not moved.
This afternoon i get an email saying order was out of stock & canceled.
Customers should not have to beg for status updates. If you have it...ship it. If you DONT have it, do NOT sell it, and then make customers call to chase down orders & status after you fail to notify them that you have taken their money for items you don't have.
Live real-time inventory is challenging...no surprise there. I don't judge a business by whether they make a mistake...but i DO judge them by how they fix that mistake, and the customer service provided afterwards. And in that regard, GunDock failed miserably.”
“Outstanding customer service. They answered every single email and my two phone calls. If they don't respond to you, then you must have called the wrong number or when they were closed. I'm very happy with my purchase and the service I received from them. Thank you A+!”
“Let me tell ya something folks. When I first thought about a Buy it now from this company, I was a little skeptical like I am with all others, but rest assure they were the best. They're fantastic at working with you and answering all questions. And here's the best part of the entire transaction, I received the firearm exactly how it was advertised/priced and before my second check even cleared. Outstanding! They are a trusted seller and I'll buy from them in the future, without hesitation. Thank you GunDock”
“I bought a pistol from Gun Dock on GunBroker.com. It was at an excellent price. It turned out that the item was "oversold", and Gun Dock canceled my order. I was disappointed and wrote to Gun Dock. They promised that when the item became available, they would contact me. Within two weeks, they followed through with their promise. It's rare and refreshing to see promises kept these days. They earned my respect.”
“Gun looks great, a few minor scuffs, those coulda happened anytime, everything went smoothly, fed ex shipping was iffy as usual but great other wise!”
“Gun looks great, a few minor scuffs, those coulda happened anytime, everything went smoothly, fed ex shipping was iffy as usual but great other wise!”
