“My experience was terrible, I would recommend you just buy locally and support your community. Waiting a week after they take your money to ship your product is unacceptable.”
“This company offered a firearm with certain accessories attached. Called to confirm and was told it was as shown in the picture and in the description received the firearm and it was missing accessories owner refused to provide accessory. Would not deal with this firearm dealer many others to choose from.”
“Ordered a new KAHR P380 because their price was the best I found online. When I received it, there was significant blemish all over the slide.
I used the Gun Dock’s contact form to write them about it to see what they’d do and they never responded. I ended up contacting KAHR myself and sending it off to them.
After showing them the photos, KAHR said they NEVER would have let a gun out of their factory in that condition and have no idea what happened to it from the time it left them, till the time I received it.
1 star for selling a beat up new gun and for not responding to my message I sent using their contact form.”
“I ordered a gun paid for it and a week later I got an email saying it was out of stock they did refund my money but lost a your of My time not going to order from them again”
“Did not have a good experience. Purchased a firearm and had some correspondence back and forth with support on the proper way to make sure I had all the correct FFL information they needed & purchased the gun (was in-stock). Waited around 10 days and hadn’t heard anything about my order but noticed the same model of firearm was now listed as out of stock on their website. Emailed support asking if anything was wrong or if I should just wait for a shipping confirmation. They responded and said everything was good with my order and to wait for the shipping information to be emailed to me. 14 mins later (from the email timestamps from support) I was emailed a cancellation of my order and a notice my credit card was refunded. Another 2 mins and I got another email detailing my order had been cancelled as the item was back ordered.
I sent follow up emails to their support asking about this sequence of events & the fact it took like 4 business days for my CC to finally be refunded even though their initial email said it had already be refunded and funds should be available that day. It was only after a 2nd support email & ticket asking if I should initiate a CC charge back to get back the money for my (then) cancelled order did my CC get refunded shortly after. I never got any response to my last two tickets & 2 emails I sent to their support asking about the cancellation and refund. And the two times I tried to call their support, on different weekdays, their phone just said to call back between their business hours of 9-4:30pm. I called between 11am and 1pm their local time on different days. No answer.
Their price was by far the cheapest available anywhere online and part of me thinks once I inquired about my order they realized this and cancelled/refunded my order because of this. So I did get my money back but I can’t purchase the same firearm anywhere online close to the price they did have it listed for. TheGunDock still shows the firearm as out of stock (except for a 5min period of time I got an alert that it was back in stock but it was gone before I could get the webpage to load and check).
I don’t know if they are short staffed or what, but support is not prompt in answering questions and their emails are contradictory. Wasn’t a very good experience in the end, even if the order cancellation was because of a legitimate reason (out of stock). A little communication with your customers could go a long way, eapically when you cancel their order and say they’ve been refunded only for it to take like 4 business days to refund my Mastercard CC.”
“Paid for item on Feb1st...emailed a few days later to confirm that they had everything they needed, as initially they said my dealers info was expired...so i had him email an updated copy, which they DID receive. Even though received, a week later, the auction was still listed as "FFL Needed", they never did update that. So, a week later, i email and receive a response from Blake R in customer service who replied "We have everything we need and we will send tracking as soon as it ships...that email was received as seen in the photo i posted.
Another week goes by...no updates, still shows FFL needed, even though Blake says they have all needed info.
I email again, this time of Feb16th inquiring as to an update, & get told by Blake "I am looking into this now for you...Thanks!." Never got a response with updates. I guess Blake didnt look into it much.
I call today, jump around through the phone tree, Feb21st, 3 weeks after paying for item, and a different fellow says he's going to see why the order has not moved.
This afternoon i get an email saying order was out of stock & canceled.
Customers should not have to beg for status updates. If you have it...ship it. If you DONT have it, do NOT sell it, and then make customers call to chase down orders & status after you fail to notify them that you have taken their money for items you don't have.
Live real-time inventory is challenging...no surprise there. I don't judge a business by whether they make a mistake...but i DO judge them by how they fix that mistake, and the customer service provided afterwards. And in that regard, GunDock failed miserably.”
“They received order and unable to track the order on their website since no menu for that.
Tried to contact via phone call but went to voice mail all the time.
Contacted email and they canceled the order a day after I sent the email without any notification. The reason of canceling the order was out of stock. Well. Be careful this seller.”
“I wouldn’t buy a damn thing from these people I bought some scope rings from them paid for them and before they would shop wanted me to send a picture of myself and a copy of my drivers license whe I refused to do so and asked for a return they did return my money but then sent gunbroker that I was a no pay and tried to get me suspended from gunbroker I don’t recommend this company to anybody I won’t buy from them ever!!!!!”
“took weeks to get FFL information sorted, I ended up having to do all of the work, which meant having my FFL end up sending his info to my email, then forwarding that information to him. Apparently, it was too hard to call my FFL and spell out the email to send the information, or could not properly check his own email and accused my FFL of not being able to spell. Yet he submitted his ffl via the website and emailed it as well, and ended up taking an extremely long time to get my gun shipped, so from the purchase date to the product received has been 3 weeks! NEVER AGAIN! will i order from the gun dock”
“Charged me an additional $25 in shipping that was not listed on the site. They have no explanation for it, they even agreed that there was no language of extra shipping, but did not give a refund. Now I have to go through my credit card company to have the extra shipping charges reversed. I will not be doing business with them again.”
“I purchased a scope. The photo and description says it's illuminated. The scope I received was not. The one I received was a discontinued model. I could have bought the discontinued model from the factory for 10% less. Gun Dock said they were going to give me something for the mix up, but didn't.”
“This guy sent me the wrong gun. Then come to find out he is just a broker that doesn't even have a real store. I am not even sure he gave me back my money yet. Do not buy from him.”
“Do not order from this place unless you want wait for them to send out your order whenever they feel like it. Owner is a smart ass in his e-mails. Buyer beware! I will not do business with place ever again.”
“Sold me a rifle they did not have. I urge everyone to research this company, because I’m seeing multiple people say the same thing. Additionally, information some people may not know, it is a requirement as a FFL to know and document what firearms you have. They are clearly not adhering to this requirement or they wouldn’t be selling inventory they do not have.”
“I ordered a SW 686 Performance center. It did not function out of the box. I paid $1200 for a paper weight!!! The gun Dock should have checked this weapon before shipping. I should have checked it before taking it from FFL! I do not recommend the Gun Dock, and I do not recommend S&W!”
“Purchased a red dot on Gunbroker. Next day, Gundock cancelled the sale, claiming they listed the wrong item. Gundock lied to Gunbroker that I agreed to cancel the sale, which did not happen. They lied repeatedly throughout the transaction, were rude and insolent. Apparently, they have a history of treating customers badly! Then Blake R, the so called Customer Service Manager, has the audacity to blames me for their errors and lies and then begins name calling. I would never recommend anyone do busines with Gundock. Imo, they are scum that engage in deceiptful and unfair business practices and treat customers terribly! BUYERS BE FOREWARNED! A JOKE OF A BUSINESS.”
“STAY AWAY! This guy is real piece of work. The item pictured wasn't what he shipped me, then blamed the wrong picture on his distributor. He made the listing, this is betwen him and his distributor. He is also a fine print guy. Wouldn't refund shipping cost.. $9 to ship me the wrong part and $13 for me to send his mistake back.”
“I bought & payed for their listed on GunBroker. They canceled the order one day latter, due to the gun being "Out of stock". The same gun was "In stock" & for sale on their own online store, But the price was almost double. Pinocchio, Don't Buy Here, Their not Honest.”
“ordered and paid for my firearms 2 weeks ago with 2-4 day shipping. They have still not shipped my firearms and I have asked for a refund multiple times with no reply or action. Will need to contact my credit card company to get my money refunded - buyer beware!”
