Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 832 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking my experience, esterday my mot done .halfords autocentre rotherham. Mot pass but advisories is oil leak ,but not excessive (gearbox).this report recive and I go to different garage check my leak .but no leak .then I come back to halfords autocentre, is saying before have oil leak now clear .”

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Posted 2 years ago

“I suppose there are different experiences at different centres. I cannot fault the staff at St Andrews, very pleasant, very polite, and did a good job replacing my brake pads. I'll certainly go back there.”

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Posted 2 years ago

“Absolutely shocking experience with mobile tyre fitting.... I ordered and paid for 4 tyres 2 weeks ago.... 1st appointment cancelled by halfords Allegedly a problem with tyre ordering..... Rebooked for yesterday.... Sent a text yesterday morning saying the tyres hadn’t arrived and asking me to call to rebook..... Call made was assured that tyres would be picked up and fitted next day (today) between 1pm and 8pm.... Phoned them at 12.30 today and was assured that they had the tyres and would definitely be done today.... Guess what.... Waited in all afternoon, now 8.30pm and still no tyres or fitter arrived.... Completely let down by the most unreliable service I have ever experienced.... Shame on you Halfords.... You have had my payment for 2 weeks and still cannot provide the service you promised even on the 3rd appointment.... Just utterly shocking”

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Posted 2 years ago

“This is the 2nd time I have commented on the great customer service that I received when visiting the Rutherglen store, this time I asked for some advice on my dashcam that had stopped charging, the Assistant new exactly what the problem was and promptly fixed it, I had had this dashcam for a couple of years and was sure I was going to have to buy a new one? Well done Halfords, I am a customer for life 👍😊”

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Posted 2 years ago

“arrived at auto centre 8.05am as requested for my car mot and full service scheduled for 8.15 am.centre was not opened until 8.45 am.on entry was then told no mot ramp available (apparently had not been available for last 4 weeks!) so works could not continue.i had booked with halfords on the 8th sept.it is now the 6th october.no one from halfords had contacted me to say there was a problem.i am contactable via e-mail,mobile or landline.strangely i have just received an e-mail this afternoon to say this mornings appointment had been cancelled! when i queried their customer service i was told i would have to re-arrange another appointment?”

Helpful Report

Posted 2 years ago

“Poor customer service, left car at 8am and still waiting at 1pm , booked in for 8am, but waiting over 5 hours told only just ordered part at 11.30am incase I don't turn up. Didn't really seem bothered that I was waiting over 5 hours on a Saturday for replacement coil. Not even moved car by 12.30pm. Not going again.”

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Posted 2 years ago

“Damaged my wheels and customer services are a disgrace don’t answer phone or emails”

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Posted 2 years ago

“I have used Halfords excellent in store service for fitting a new car battery and car headlight bulb. I am a senior and find it difficult to bend The friendly efficient service at both the Coventry Road, Birmingham and Erdington, Birmingham stores.”

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Posted 2 years ago

“very good an”

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Posted 2 years ago

“I had an MOT at this Halfords branch on 6th September and I was very pleased with the level of service I received. I dropped my car off earlier than it was booked in for and the garage managed to see to my vehicle quicker which was a bonus. The MOT was a pass with some advisorys, which demonstarted to me that the mechanic had paid care and attention to every aspect of the MOT requirements. The communication from the Halfords staff was to a high standard by calling me, emailing and leaving my voicemails to inform me of my cars MOT status. The staff were friendly and welcoming, The premises are clean and maintained to a high standard, there are offers and discounts displayed around the reception for customers to take advantage of such as Halfords Motoring Club which is FREE to join and you receive lots of discounts such as £5 off voucher, £10 off MOT etc. All in all your vehicle is taken care of and your not left feeling anxious about costs, service etc. I would recommend others to use Halfords.”

Helpful Report

Posted 2 years ago

“Went to arbitration after battling Halfords over out line clutch fitted by them which lasted 40000 miles had a new clutch fitted by another garage who took photos of the clutch removed who also said he could be contacted by anyone and he would tell them the problem but arbitrator would not accept this he relied solely on the word of a Halfords manager who had never even seen the car who said they done a good job obviously wasted my time with arbitration would I use Halfords again not a hells chance cowboy outfit”

Helpful Report

Posted 2 years ago

“My wife had a car service and MOT booked at the Bury St Edmunds Autocentre. Pre-paid online and booked weeks in advance. The booking said arrive by 9:30. She arrived at 8:55. Told by the man in the office that she was late and to go away. My wife produced the booking paperwork, which clearly said by 9:30 and he said he didn't give a s*** what the paperwork said and told her to leave. He made a point of shouting so the mechanics could hear. Their laughter suggested that the whole thing was expected. How have Halfords allowed a sexist bully to run their autocentre? Halfords are investigating but made no offer of a new service or MOT booking. Halfords you are a disgrace :(”

Halfords Autocentres 1 star review on 26th August 2022

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Posted 2 years ago

“I went to the Luton halford autocentre about two weeks ago with my Audi. The manager Fozlu was very helpful and really helped me out.”

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Posted 2 years ago

“I took my car for its MOT and service, to be told there was a multitude of issues with my car that needed to be resolved before passing the MOT . I was then told that I was not allowed to take my own car home until the work had been completed. One issue that came up was my dpf filter which was apparently fixed by the mechanics back in September 2021. The total work cost more than 2 thousand pounds for all repairs to be carried out, I was then forced into a payment plan that will affect me financially. Not even 24 hours after having my car back in my possession, the check engine light came on and despite multiple calls to the auto centre no one has bothered to get back in touch with me. It’s safe to say I shall not be using the services of Halfords auto centres again and will not be referring anyone to Halfords in the future. I feel totally taken advantage of because when I called other mechanics and garages I was quoted a much lower price. 2 thousand pounds to repair my car and not even 24 hours after the check engine light reappears? Hardly worth it if you ask me. I find it unacceptable that this has happened. Totally took advantage because I was a young female on my own.”

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Posted 2 years ago

“Booked a dashcam install, they came to my house, could not install it and broke the plastic side of my car which holds the electrics.”

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Posted 2 years ago

“Easy to book mot. Good price and great communication from start to finish . Been using now over 7 years”

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Posted 2 years ago

“Excellent value for money,car had to go in for an MOT and they were very informative and gave me sound advice without trying to get more money out of me.Highly recommend for anyone looking to book an MOT or service or if needing anything fixed or replaced.”

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Posted 2 years ago

“St Andrews - Great customer service saves the camping trip. My car rattling at campsite, pull tailpipe and exhaust separated in middle due to rusted clamps. Couldn't drive car to garage. Halfords provided two clamps and kindly lend me a spanner so I could get back to camp site and self help. Customer service above and beyond showing the company name in a great light and ensuring I will use Halfords again and recommend them.”

Halfords Autocentres 5 star review on 10th August 2022

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Posted 2 years ago

“Halfords had my car for 10 days without starting the job - replacement of a burst coolant flange. Every enquiry was answered that they were about to start but after 10 days I had the car towed to another garage, costing £89 for the tow. Long term customer, but won’t use them again. Order Balnagask 517”

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Posted 2 years ago

“I took my vehicle to Durham , Arnison Auto centre today to have an aircon diagnostic check carried out today and I have to say I have never been as disappointed in the service I received today and to give them 1 star is more than they deserve. The Manager Andy has very poor customer service skills and was not prepared to take on board anything I had to say. The first issue I have is they did not diagnose the fault and could only advise I go to another garage for further diagnostics. The second issue which is more concerning is that my system was full of gas as only just re-gassed at a cost 0f £120 and when my vehicle has been returned to me they have removed leaving no gas in the system at all. Not sure if this is the standard practice from Halfords auto centres but I would definately advise everyone to stay clear of the Durham centre.”

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Posted 3 years ago

Halfords Autocentres is rated 1.9 based on 832 reviews