Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 832 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

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“MOT and service at their Watford centre - a depressing experience Incorrect arrival time given, rude staff, took three times as long as promised, weblink not working, wrong contact used, sloppy paperwork. I sent this proposed review to Halfords one week ago so that they could respond in advance. There was no reply, so clearly they don't care. Read on for the detail. Detail: Email and text messages requested me to arrive at their Watford centre at 08:20, saying "expect to leave it with us for 1-2 hours” and “when your vehicle is ready for collection, we’ll give you a call”. Me to the assistant at 8:20: “Good morning”. Grumpy assistant “We don’t open until 8:30”. Me “Well, your message told me to arrive at 8:20”. Assistant: “We don’t open until 8:30 buddy” and walks off. They didn’t call me but emailed me at 14:59. Fortunately I happened to be near my PC and regularly check my emails otherwise I would never have known my vehicle was ready. In the meantime the weblink they'd sent me to track the progress of my vehicle didn't work. When I collected the vehicle I was given the wrong MOT certificate and the wrong mileage was written into the wrong page in my service logbook.”

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Posted 3 years ago

“Appalling!. Went in over five weeks ago to get ignition replaced was told I’d wait 10 days for Vauxhall to send them the ignition then it would be done and here I am five weeks later with no updates and no interest in doing the job!!!. Ive repeatedly called and you are put on hold or told you’ll be called back….. no one does!!!. Avoid avoid avoid Guildford at all costs!”

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Posted 3 years ago

“Very helpful staff and efficient service from Halfords Autocentre in Blairgowrie Perthshire. No problems encountered and price charged was reasonable. Visited the branch 2nd July,made appointment the previous day in person.”

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Posted 3 years ago

“Andover Auto centre branch booked the car in 2 weeks in advance on arriving at 08.30 handed the key to the manager she did not say a word to me when I said I will wait for the car. The cabin filters were done in 5 minutes I watched him do it, the car then went in the air after 2 hours I asked why nothing was happening they did not have the correct part in the building and it would be delivered soon. That was a lie 6 hours in a boiling hot waiting room the mechanic came out and asked me what I wanted to do. He put the old part back on in around 10 minutes and the manager came in and we agreed she would call me when the part came in next day. That did not happen I phoned and was told to be there in 30 minutes. It took the mechanic 20 minutes to remove the old part and fit the new part. I had been told an hour's labour so ripped off big time Next the nightmare that is Halfords customer service they lie to I have proof I saved the web chats it takes 48 hours or more for first contact days later no phone call after chasing them today 19th July 2022 I had a email they won't call you email or web chat as it means they don't have to talk to let down customers. Even though I asked to be called they still ignored my request. To add insult they offered me a free MOT and £10 gift card it's laughable they told me they don't cover loss of earnings so my time is worth noting yet their hourly rate is more than the time taken to work on the car. AVOID alt all costs Halfords are liars and overcharge customers”

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Posted 3 years ago

“1 star is generous. Had my car booked in for an MOT at 11:00 on a Saturday morning got there 10 minutes before the appointment time like they asked, dropped my key off and was told they would phone me between 12:00 and 13:00 so I went to town done what I had to do and went back for around 12:45 thinking my car wouldn't be long to find it hadn't even moved from whee I left it, so I patiently sat on the wall across the road and the reception man shouted across that my car will be about another hour and a half so I patiently sat waiting, eventually got my car back just before 16:00 as I needed it back, to be told its failed on 4 things, took my car straight to my friend who is an engineer and he completely disagrees with the failure, needless to say my car is booked in elsewhere recommended by my friend the day before my MOT is due, all halfords are interested in are money, as soon as I went to collect my key the guy gave me my certificate telling me its failed want us to fix it? No way! Will never ever be back there, also the 3 and a bit hours I was left sitting outside I watched their mechanics taking customers cars out for road tests absaloutey hounding them along the road and screeching tyres, Aberdeen St.Clair Street Branch”

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Posted 3 years ago

“I booked my car in for front wheel alignment. The booking was online so I paid in advance. The booking was subsequently cancelled - I received an email less than 1hr before the car was booked in, but as it was first thing on a Saturday morning I didn't check my emails before setting out . The staff at the Autocentre were polite and suggested alternative garages but I was told it would take up 5 days before my money was returned. The email that was sent gave no reason for the cancellation and offered no apology. If Halfords are going to cancel bookings at short notice, at least have the courtesy to telephone customers affected and make sure the message is received.”

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Posted 3 years ago

“I heard Halfords were bad but didn't expect this! Went to get my MOT done and told I was needing over £700 of work done to my car or it wont pass the MOT. I asked for a breakdown of the costs and laughed at what they were charging me. Baring in mind I only went in for an MOT, they tried charging me £80 for wheel alignment which is not required for an MOT, £45 for new windscreen wipers when I had recently replaced them myself a month prior which cost me no more than £15. The biggest cost was new wish bones on the car since he told me the suspension was bad and tried to tell me you probably have noticed this. This was £500, after looking online for parts myself a good set of wishbones for my car would cost no more than £150. Took my car away from Halfrauds and to a local garage just for an MOT and it passed with only 1 advisory which Halfords didn't even pick up on in their pre check test. Mentioned my previous experience to the other garage and they told me that the suspension was fine and the wishbones were hardly worn. Don't use Halfords! This was in Partick Glasgow”

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Posted 3 years ago

“Very helpful, immediately realised I needed help.”

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Posted 3 years ago

“Always efficient, not too expensive.”

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Posted 3 years ago

“Being countrywide and a household name,I liked to think I could rely on Halfords to adjust my handbrake cable,so they charged me for new brakes and took two days to adjust my handbrake but not propery. After collecting the car I find the rear brake lights not working and I find the fuse had been removed.Halfords customer services failed to realise the seriousness of what could have happened and tried to suggest it didn't happen,refused to take the matter any further and said the staff who worked on my car no longer worked for them-convenient. I therefore would not recommend using the Tooting autocentre.”

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Posted 3 years ago

“Can’t say a big enough thank you to John and the team at Newton Abbot. My car was originally booked into my Torquay branch but due to problems it was transferred across by a team member for me . From the minute I arrived John explained everything his customer service goes above and beyond any expectations you can imagine. I’ve been going to Halfords for many years totally trustworthy but the service at newton’s branch 150%”

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Posted 3 years ago

“Halfords Autocentre Worcester - great customer service went over and above. Fitted in an appointment really quickly as I thought my car had a real problem. Within half an hour they called me to put my mind at rest…..with no charge!”

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Posted 3 years ago

“VERY VERY BAD EXPERIENCE ### WILL NEVER COM BACK !! PLEASE AVOID THIS GARAGE!!! WENT FOR A SERVICE WEAN I GOT THE CAR INSIDE AND OUTSIDE WAS FULL OF DIRTY MARKS OF GREASE/ OIL FINGERS PRINTED ON BOTH SIDES I CAN UNDERSTAND OUTSIDE OR INSIDE ON PLASTIC PANELS AND STARING WHEEL EASY CAN CLEAN ...BUT DIRTY ON THE SEAT AND THE INSIDE CREAM MATERIAL NEXT TO SEATBELT, ON THE TOP ROOF, NEXT TO THE HOLDING HANDLE, INSIDE THE GLOVE COMPARTMENT.. THAT WILL NEVER COM OFF THIS PEOPLE RUVIN MY CAR FOR EVER ... I ONLY HAD FOR 1 YEAR WAS IMMACULATE JAGUAR B4 LEAVE AT THIS HALFORDS !! THE SCRAP YARD OR 4 YEARS OLD KIDS COULD HAD B MORE SENSIBLE!!! AND UNDERSTANDING DIRTY HANDS LEAVE MARKS ....!!@ REALLY REALLY DISAPPOINTED VERY UPSET ABOUT STRESSED AND STILL CANT BELIEVE HOW THIS GARAGE STILL OPEN .. I'm Trying to clean the DAMAGE I REAY use 20 wipes and all end up black .. UNACCEPTABLE!!! MY CLOTHES GOT DIRTY ASWELL TO DRIVE IN BACK HOME ... DIDN'T EXPECTED ALL THIS... AND I HAVENT INVESTIGATE YET ON THE JOBS THEY CARRIED OUT DO NOT USE HALFORDS INCOMPETENT AUTOCENTRE!!!”

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Posted 3 years ago

“Halfords Holmethorpe Redhill. Booked online my MOT and full service. Everything was straight going forward and easy thanks to Miles and superb mechanics. Thank you guys especially Miles for outstanding service professional advice and great customer service. Martin”

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Posted 3 years ago

“Great customer service from Halfords Stanley centre . Shane and Aidan were very helpful and more than happy to help me out ( in stark contrast to the Pontefract centre whose customer service skills were sadly lacking). Would definitely recommend the team at Stanley.”

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Posted 3 years ago

“Good experience reasonable cost good customer service thanks again to steven and staff. jaf”

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Posted 3 years ago

“I Only took my car for an MOT and ended up with broken car key which will cost me £300 – DO NOT USE HALFORDS AUTOCENTRE WALSALL I took my car for an MOT to Halfords Walsall and they ended up breaking my car key! They said it was already broken but that is impossible as how did I drive the car there in the first place? They just left the key blade broken in the ignition and I have to pry it out myself. They even suggested to use the broken key as it is. Do they not know about safety?! Had to call a relative to drop off a spare key so I could actually drive home. All they were bothered about was chasing me for payment of the MOT and the not the car key they had clearly broken. When I asked them what had happened to the key they said it was already broken and the MOT tester (I believe his name is O. Nawaz) and the other three of them who work them surrounded me telling me it was already broken, trying to attempt to intimidate me and are making out I am I liar! Basically saying it is my word against their word! Now I am having to pay over £300 to get a new car key made! Absolutely disgusted and poor and shocking customer service – the staff there don’t even seem to care and even want to help resolve the issue. All they cared about was getting the money for the MOT and getting me off their premises as soon as they could as they needed the parking space for someone else. I will never use another Halfords store again…”

Halfords Autocentres 1 star review on 26th May 2022

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Posted 3 years ago

“Today I had a 15 point checkup for my Fiat Panda EA64ZGM in Plymouth, the mechanics name was Martin, I was so impressed with the way that he took his time to clearly explain all of his findings, I had 2 brake lights replaced, again he was so considerate chatting through everything he was doing, apologising if i'd been kept waiting which I hadn't, it was just an all round positive experience and has put me right at ease for any future visit's where I hope I will get the same mechanic.”

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Posted 3 years ago

“Owen and Southfields autocentre were excellent when regassing my airconditioning. Curtious and effecient. Roger Brunger”

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Posted 3 years ago

“Had an appt yesterday morning at Halfords Gloucester. Even though they were very short staffed, they took my car in very promptly at 8am. Staff were very professional, helpful and extremely well mannered and honest. Even though they could not rectify the problem, I felt a very valued customer. Their advice was excellent and has helped me on the right path to solve the issue. Sharon H.”

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Posted 3 years ago

Halfords Autocentres is rated 1.9 based on 832 reviews