Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 838 Reviews

21 %

of reviewers recommend Halfords Autocentres

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1.9

Based on 838 reviews

Customer Service
Communication Channels	Telephone

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

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“Fantastic job sorting out badly done work by an independent garage.”

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Posted 4 years ago

“Damaged my gear box when replacement of clutch and flywheel,now surprisingly Deny any wrong doing.Customer service team and regional manager all Corrupted, just covering each other.Stay away from Halfords Autocentre,If you want your car messed up and pay bill,then go to this useless garage.”

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Posted 4 years ago

“I visited Halfords Autocentre Keighley yesterday to have my slow puncture fixed. Great service, efficient and friendly staff. Excellent.”

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Posted 4 years ago

“The Halfords Autocentre Eastbourne branch have recently MOT'd and serviced one of our cars. This was done very professionally and we are and always have been extremely happy with the service we've received. The advice we were given was excellent and there is never any pressure to have work done. The staff are always polite, friendly and kind and go that extra mile to make you feel like you're in good hands and nothing is too much trouble for them. They do their utmost to fit you in and as I experienced recently, when it is too short notice, Jamie went out of his way to help when it wasn't possible to get my MOT done imminently. They are an excellent team and I could not recommend them enough.”

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Posted 4 years ago

“BMW 1 series's MF58LZL,this case is ongoing,on trust pilot reviews, customer service dept apologize, however can Halfords Autocentre repair my Gear box issues, they have had nearly One thousand pounds.”

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Posted 4 years ago

“Your garage did poor quality workmanship on my BMW 1 series's, they have charged nearly£1000. For New clutch and flywheel replacement, Ruined my Gear box, damaged, surprised Deny all knowledge.Halfords auto centre is nothing short of Corrupt and Dishonest practices.Ive Reported to Trading standards”

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Posted 4 years ago

“After ringing several times, the pre recorded voice “didn’t recognise” the 2nd option on their named list. Eventually got through to local store and spoke to a very helpful man who gave me another number ( not listed) and I succeeded with my enquiry. Prior to all this however I was put through to an overseas call centre and spoke to a woman whom I could barely hear as she was very quietly spoken. Three times I asked her to speak a bit louder but she just kept ignoring my request. She was polite but I found it very difficult and a struggle to hear her. This has put me off of dealing with Halfords in future with all this palaver and phone calls. Where has the days of phoning and getting put through directly gone.?”

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Posted 4 years ago

“Avoid Halfords Autocentre Strood there try taking your money. Had my mot done in January and failed which is fine had it repaired and take Friday for retest to be told it not be fixed properly so take it away to be repaired and take it back friday for to tell them there no appointments till today. Take it back down today to be reset because the only day there had free to be told can’t get a retest because your 10 days is up you need to pay full prices. But don’t tell me this on Friday. This is probably the reason there can’t get me in till today because there want more money from me. Which there can think again because I am not going back. Had my test redone and the advisor halford autocentre done are nothing wrong with them so looks like there trying rip me off but don’t work.”

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Posted 4 years ago

“Harder repaired why windscreen in no time what a star this guy is Got to my appointment early and he started right away I'd give him a gold star if I could.”

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Posted 4 years ago

“Halfords at Strood wot a let down no viewing area fails my car on silly things went to another garage it passed if I left it there I would have contacted vosa as I’m a ex tester myself mr m wraight so never again I use halford rip off”

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Posted 4 years ago

“Went to the olton branch for a MOT , just like to say a guy Billy served me , what a nice guy his customer service was amazing ! I feel like this type of service as gone now in alot of places ,so we'll done !”

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Posted 4 years ago

“Halfords damaged my car and as part of restoration efforts they put all the old parts back. Not only have I received no refund for the service which was undone I have also been forced to take my damaged car to a garage and pay for a 3rd party report at my own expense as they don’t admit liability. The coils where fine until you touched them and a 3 year old car with 20,000 cars from a German manufacturer do not have these issues. I really hoped you would do the right thing and now I’m having to take you to court to recoup the damage done.”

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Posted 4 years ago

“Vehicle damaged!”

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Posted 4 years ago

“I went to buy additional things that I need for my bike, staff there's most helpful, thanks.”

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Posted 4 years ago

“Their customer service is not good and the quote I had for repairs was way too high as they use premium parts”

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Posted 4 years ago

“Could not reset service warning light on Range Rover and did not help to rectify. Had to go back to main dealer and will have to pay for another service for them to reset. Very poor service and poor after care. AVOID!”

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Posted 4 years ago

“Halfords at Durham go above and beyond, Andrew the manager is very friendly and very helpful”

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Posted 4 years ago

“Halfords at Durham go above and beyond, Andrew the manager is very friendly and very helpful”

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Posted 4 years ago

“I visited Garage 262 in Wokingham today and I was helped by David who was very friendly, efficient and helpful. I will definitely be returning for any further work on my car in the future.”

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Posted 4 years ago

“I took my car in for a full service. I was kept up to date when it would be ready, which i found very helpful. The Airdrie staff were so polite. The manager Victor went above and beyond with great customer service. I wanted to use some Halfords gift card as part payment and he sorted it out for me. A very polite man, a great representative for your company. Thankyou. It was at Airdrie709”

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Posted 4 years ago

Halfords Autocentres is rated 1.9 based on 838 reviews