“This is a fraudulent company and under no circumstance use them.
This was my last email to them:-
I have just been informed by a very large number of customers of yours via the internet that your company is fraudulent and therefore UPS have kindly returned my iPhone to me. If this is the case I cannot understand why your website and company haven’t been closed down and you are not behind bars. Your photographs make you look like the fraudsters you almost certainly are. I will do all in my power via trading standards and the police to bring justice to 3A Mather Road in Manchester or wherever you are actually resident.”
“Same as everyone else, completely scammed, and worn down into submission, on taking their lowball offer, seeing as it would have cost a hidden £20 to get the items returned. £60 offered for an iphone in very good condition was reduced to £15. Bare faced lies told, about screens being cracked, which were absolutely not. I wish i'd looked at the reviews before dealing with these cheats.
I think this company are active in posting fake good reviews, and suggesting the bad ones have been made up. I'll happily share my order number. In short though, AVOID AVOID AVOID!”
“What went wrong, everything! Exactly as has been stated on here 19 times previously. I was suckered into what I thought was the best deal! Turns out they can’t communicate properly, they want £20 to return the devices, their customer services skills are: What service?! I feel like I’ve been mugged.
When I asked for proof I was ignored.... I just wish I had seen the real reviews before I sent the items.”
“I sent an excellent working iphone xsmax 64 gb after the website quoted that it was £430. After sending the handset, i got email saying there is problem with screen shade and auto focus on back camera!! So they offered me £245, when i denied the offer, they said I need to pay £20 for return fee. They are scammers just ripping people off!! Please don't use them!!”
“***DO NOT USE THIS COMPANY***
If I could give this company a zero star rating I would!! Please, please, please do not use this company. They are an absolute joke, they need reporting to the police and there website needs to be taken down for false advertising.. they test your phone and lie about faults. The phone I sent them was immaculate, minus some scratches round the outside of the phone but apart from that not a scratch on it. I was supposed to get £290 they offered my £140, can you believe it? Because I couldn’t.. so I asked for my phone to be returned. They had the cheek to ask for £20 via a bank transfer, that ridiculous, do not line the pockets of scammers. They when you do accept the offer they tell you you’ll get your money as soon as possible. On there website and T&C’s they advertise same day transfers. I’ve been waiting a week? Give me my F-ING money. Also look at the amount of comments that have been greyed out? Why so many? Its the company trying to cover up bad, but true reviews. My comments are genuine and the truth. Do not allow them to remove my review.”
“never deal with this company.sent galaxy s9 with offer of £211.they told me it was locked to google account and wanted my details.took ages to respond to my emails.eventually sent their bank details for me to get my phone back!? but didnt say how much..still waiting for reply..scammers.will be seeking advice about this”
“Absoutley scam. Avoid at all costs. Like others have said. Offer you stupid amount for your old handset. Then you have to pay them £20 to get your phone back. Avoid - just wish we seen these reviews first”
“I would strongly advise not to use this site when selling a phone. As per other reviews they downgraded their assesment of the phone I sent so that it had little value, with their £20 minimum charge to be incurred if I chose not to accept their revised offer.
They claimed the handset I sent them was a different model to the one I was quoted and this was one of the reasons for their downgrade - when I highlighted it was in fact the correct model which could be checked via the IMEI number they replied to say that its value would still be at this revised lower price without any apology or explanation - absolutely no customer service.”
“Total rip off! Offered £81 and then said their tests??? revealed faults including non existent scratches and offered £23 or I could have it back for £20.. it cost me £4.50 to send!! DO NOT ENTERTAIN !!”
“They are a scam, they quoted a total of £450 for my 2 phones, an iphone 8 plus 256GB and an iphone 8 64GB. Both were less than 2 years old and were in excellent condition. iphone 8 plus had one small scratch on the casing otherwise no cosmetic damages nor any software damages. But when the phones were sent, i was given a revised quote of £205 in total stating crackling earpiece, scratches on screen, charging port being loose, etc. and none of these existed until the day i sent my phones over to them. Was asked to pay £20 to return the phones as apparently i mis-stated the conditions of phones when i applied for an online quote. As stupid as I'm, I went online to check their reviews which is when their scam dawned on me. I should have done this even before sending my phones over. I wanted my phones back asap as i was concerned my phones would never be returned or in damaged condition, which is when another nightmare occured. I realised there is no contact number for them, only an email which wasn't responded to quickly. I was starting to panic at this stage and i found out their phone number from one of the other reviews which had a screenshot of their previous webpage with a phone number on. Someone answered and when i asked if it's handsetrecycle, they said yes and stated i will receive an email with instructions of making the £20 payment. And indeed i received an email with a paypal email addresses to which i made the payment and again, there was no further comms. I called the same number the next day and the person that attended the call said they are not handsetrecycle (even though it was the same voice that answered the previous day). I challenged that i spoke with them the previous day and it was indeed handsetrecyce, he said they help handsetrecycle with deliveries, not actual repairs. He then checked the status of my phone and said they were dispatched the previous day. I asked for a tracking number to which he responded emailing them back. I did receive my phone in 2 days and there were scratches on my iphone 8 screen which werent there before. They didnt give the money they quoted and on top of it, have damaged my phone. I have went on to sell both my phones for £500 in total via FB marketplace. I will now reach out to paypal to receive a refund of my £20.
Beware there are a number of red flags (which a cautious person as myself missed, huge money does it!):
1) No contact number
2) Their T&Cs state a charge of £20 for returning phones where as a no. of other companies state they will return for free
3) they offered the highest price of all, even higher than mazuma or musicmagpie
4) there is no way to write a review from their website
“Very crafty scam:
I have NEVER seen a company with so many review authenticity challenges on one review website! (ie they have asked for so many to be removed! - on trustpilot).
Her's how they do it:
Offer inflated to get me to send a phone, then drop the offer price from £190 to £90 via email, OR pay £20 for it's return. A NO LOSE model. Disgusting. These guys need reporting to Trading Standards. Someone needs to stop them getting hold of property, and selling it back for £20 a time. It's extortion plain and simple.”
“Stay away....its a complete con. There's a reason that their offers are attractive.....its because they have no intention of paying the full amount, and once they have your item it will cost you £20 to get it back if you decline their revised offer....DO NOT FALL FOR THE SCAM, tell your friends, post warnings on Facebook/WhatsApp groups - help spread the word and let's see them out of business.”
“Unfortunately I was sucked into the initial offer on this site. I was selling my wife's galaxy 9 plus. This was less than 2years old and had, from the moment of being unpacked, been kept in a Samsung wallet style case. It had no damage to the screen or case. I marked this condition as good and was offered £251. This in hindsight should have rung alarm bells as the next highest offer was £185. I arranged a pick up (which did not happen on the stated day and had to be rearranged) and waited for our money. I then received an email saying that there were two scratches on the bottom of the case and the loudspeaker was of low volume, the counter offer was now £155. It also stated that I would have to pay £20 if I wanted the phone back. I reluctantly accepted the money, but emailed to ask for proof of the scratches (as they did not exist when I packed the phone) and that the speaker function was working fine for my wife when she received call. Sadly this email have not been responded to. I can only conclude that the initial offer was an amount to con me into sending them the phone which they never intended to honour. I find this practice disgraceful. With the warning from Trust pilot regarding fake reviews, it would seem that my impression of the trading practices is true.”
“Do not use this so called company they are fraudsters and scammers illegally continuing to be working outside of the law and false recycling. Report to Police and organised crime group and HMRC for tax evasion. They require to be closed down and prosecuted asap”
“This company will scam you out of a minimum of £20.
After their "testing" they will come back with ridiculous reasons why your device is worth 40% of the promised online quote and you have to choices, either lose a lot by selling elsewhere or pay £20 to get your device back.
My situation: PS4 in very good condition with all original accessories
-Online quote - £110
-Their "testing" came back with grade E (overheating, disc not reading)
- Paid £20 to get it sent back, they forgot to send back the power cord. Spent two weeks sending emails with no avail, they did not even answer to the Paypal and only after raising a complaint to support team, the company actually sent me the power cord.
-I went to Cex the next day and got £92 for the same Playstation.”