Hanro - Official UK Store Reviews

Name: Hanro - Official UK Store
Address: 6 South Molton Street, London
Rating: 4.61

4.6 Rating 755 Reviews

91 %

of reviewers recommend Hanro - Official UK Store

4.6

Based on 755 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01580 241111

Email:

suzy@intimateslingerie.co.uk

Location:

6 South Molton Street
London
W1K 5QF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not happy about the fact that I need to pay for the return of my items. Unfortunately they were too small. I would appreciate a credit towards a future purchase or free return shipping.”

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Posted 5 years ago

“Terrible”

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Posted 5 years ago

“Not as described. Huge sizing. Completely transparent. Returned. Angry to have to pay postage and will not use Hanro afain”

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Posted 5 years ago

“Sent me the wrong colour.”

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Posted 5 years ago

“The goods I purchased were all too large I returned them immediately asking for an exchange for smaller sizes , which they had in stock., Had to chase them days later as I had had no confirmation of return, was reassured they were dealing with it but 11 days later still none the wiser!”

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Posted 5 years ago

“The service was very poor. They promised next day delivery, however the goods did not arrive until the third day after the order was placed. I emailed on the second day after delivery, no satisfaction. The only reason I used the service was because of the “ next day delivery “ promise.”

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Posted 5 years ago

“very bad service”

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Posted 5 years ago

“Your website is awful, poorly optimised and very buggy. It presents a frustrating experience overall and one I avoid if possible.”

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Posted 5 years ago

Hi Paul, Thank you for your comments and sorry to hear you had a bad experience on our website, we are continually trying to make the user experience easier and have recently moved over to a better server, which may help. We are happy to hear if you have any further bad experiences and we will do our utmost to find a resolution. Kind regards Suzy

Posted 5 years ago

Hanro - Official UK Store is rated 4.6 based on 755 reviews