“It is interesting that some people use a product and then try to claim it doesn't work. Harbor Freight doesn't rent tools. I have had great luck with all the tools i have purchased. Too many entitled Karens/Kens running around with nothing better to do.”
“Quality tools hands down. Restocking fees are normal with many brands, if it's unopened the fee is waived, same for if you are returning to purchase an upgraded item, or exchanging it for another of the same.”
“The team at the Columbia Missouri store is amazing, very knowledgeable, helpful. They always Ensure customers are always taken care of to the best of their ability.”
“My husband and myself stopped in the Valdosta, GA store #00294 this evening to get a bench grinder and other items and the store associate Keleda greeted us with the most infectious smile and also brought us a buggy after seeing many other items that we wanted to purchase. She was very friendly, knew the store well and gave great direction on where items were located. I rarely give reviews, but the wonderful customer service was so refreshing and to see that beautiful smile while checking out, really brightened my mood. I could not pass on the opportunity to express how great this employee is at her job! Someone needs to show her some recognition and give that lady a raise! I myself would love to say she was one of my employees. Thanks again Keleda! It was a real pleasure meeting you.”
“Excellent customer service today at the Blackwood store. Dan and Teddy were extremely busy, and handled it flawlessly, and professionally. They even loaded my vehicle for me. A+ service from both of those gentlemen!!!!”
“I happened to buy some welding supplies in the Poughkeepsie, NY today. I was greeted by the store manager who went out of his way to guide me to my products. The store (#340) was very clean and isles were neatly defined. I also used the bathroom and it was clean also. This store is well managed. Carl J. Verderber, Rhinebeck, NY PS- Of course the products were quality and affordable.”
“This review addresses the Norwich,Ct Harbor Frieght manager Gloria. I was trying to buy a 3 ton floor jack and nothing agreed with anything. Availability,in store price,coupons,emails,nothing. After a lengthy with Gloria, my problems and concer n were gone. Great people person with great communication and knowledge. After trying three other HF stores, I finally found a caring,knowledgeable person. Thank you again for all you help Gloria.”
“I purchased a double barrel Rock tumbler. I called the 800 number for technical assistance at 8:30pm. I am now a customer for LIFE. Not only did I get an individual based in the US-Landon was incredible. He understands customer service. He did everything, including researching, to help find an answer for me.
Thank you Harbour Freight for VALUING your clients and providing us with live, US based customer service. It really is appreciated.”
“I asked a store associate to help locate an item to be purchased. He was extremely rude and arrogant! I will not shop in this store again. Previously I'd always been satisfied with Store personnel and products .”
“I am an Insider Member @ Harbor Freight. YES... It is worth the small fee! If you are not member, you need to read the fine print first before you go! (No reason for a bad review because you can't read the coupon properly.) I love the Harbor Freight in Portsmouth, NH. The staff there are very nice and so helpful on all my numerous trips there! I purchased two more US General Chests for gifts for students at Pathfinder Reg. Voc. H.S. today and I really wanted a "blue chest." Already bought a green one so I figured I would take a Red one...all of a sudden I hear them from out back saying "We found a blue one, it's the only one left!" I bought them both and was thrilled. Hoping to get the bottoms to these chests for the students, but I'm a sale shopper! So as soon as I see a good one, I'll be on it! Thanks to everyone at this store today for going above and beyond, especially getting them in my Subaru....barely! You hire the nicest people ever!”
“A few years ago, I bought a Hercules HE74 12" sliding compound miter saw, and I am very pleased with it. It replaced a similar but 10" Makita, so it was a hard act to follow. However, it has proved more capable in every feature, and the laser line enables easier accurate cuts. I use it more than any of my other power tools. For the serious DIYer, it is an impressive tool, and very good value.”
“I purchased a Steam Spray Clean machine from the Sandy store. I could not remember if I had purchased a warranty. I called & talked to Devon (sandy) who could not have been more polite and patient with me. First of all I was shocked to see that you give customers up to 90 days for a refund or an exchange! But I had bought a warranty so either way I was covered.
I drove to the store, walked in no questions asked, I was in shock at the seamlessly, painless process! I sat pondering this in the parking lot for 2 minutes. I spent more time pondering it then I did actually completing the process. In fact, I have been at the McDonald’s drive-through for more time then what this took.
Between the customer service Devon provided and really everyone of the Sandy Store & the 90 day refund/exchanges combined with the replacement warranty program, you have earned a customer for life!! I will also recommend Harbor freight to everyone I know!”
“Howdy. Looking for birthday present for automotive gifts. Juan, store mgr went out of his way to help us. We did find good gifts with his help. Goog man and Mgr. I always shop at HF in Los Lunas NM 87031. Thank you, Doug”
“Luke at harbor freight on Hillsborough av tampa fl was extremely helpful
Thought tool didn't work but it was operator error (me) he kindly took time to show how to use it
Thank you Luke. You are great👍✔✔✔”
“On Friday, July 9, 2022, I purchased the predator 9500 watt inverter generator to use as a home back up power source. On Saturday evening, while wiring a plug and service panel lockout on my house, the power went out. I hadn’t even got the generator unpacked.
I unpacked the Predator, got it running, which was very easy to do, and made an emergency connection to my service panel. (Don’t do this if you are not experienced in electrical!). I made sure the service was disconnected from the utility company.
I was able to run my central AC, fridge, two freezers, and satellite tv for five hours while we waited for power to be restored. No problem at all!
This generator works great as an emergency backup, but is not designed to run everything in a house at once. Only use it to power necessary items. And get the big Predator with an inverter. Delicate electronics are more likely to be damaged if you use a generator without an inverter.
Great price for this size inverter generator and purchased just in time! Worked great.
It’s new, so I can’t comment on durability. Time will tell.
I went back out after two weeks, hit “start” and it was running immediately!
Looks like I made a good purchase.
Went back and got another one for my sister’s house.
Total cost for generator and electrical connections to house ran me about 20 percent of the price I was quoted for a stand by generator. I can crank up a generator and flip two switches when I need it for that kind of savings.”
“The Associates at Harbor Freight in Montclair, California have always treated me like a value customer and I appreciate it very much. Thank you Associates”
