“Terrible customer service. I ordered a set of 6 glasses from this company but listed on Amazon. They sent one glass. I contacted them to be told it was Amazons algorithm and not their fault. I couldn’t have the 6 glasses listed.”
“Horrible experience. Absolutely substandard product purchased malfunctions immediately and a refusal to refund it although they're very 'sorry for the inconvenience caused'.”
“I bought a set of Global knives from this company and when I received the parcel I got the global box and stand and Richardson Sheffield knives instead of Global. I contacted the company immediately and they told me to send an email, which I did and also attached photos. I sent the email at 9:20 and at 10:30, David Conduit, the company director replied back to me saying that they have looked into it and that I am a thief and they won't exchange, replace or refund and he even said he might contact the police.
I am a chef, and I was so excited to get my global knives and instead I was made a thief and dealt with such indifference and I am so angry and disappointed NEVER BUY FROM THIS COMPANY, HARTS OF STUR.”
“Unacceptable!
I bought this set as I my parents in law have recommended Global knives as excellent quality, durable and stainless.
Unfortunately these knives has been a big disappointment as they rusted after one or two washes (hand washing with mild detergent and dried, maybe once not dried within an hour!). I would not give even one star if there was such an option.
The store insists that it is absolutely fine for these knives to rust within a week and refuses a refund or replacement. They just sent them back to us after the "inspection" they did. They keep recommending us hard chemical cleaning products to help with the rust issue which should not even be an issue in the first place as they are new and very expensive.
Our parents have never had this issue with their knives which are now 15 years old, this is clearly a faulty product, yet Harts of Stur denies to acknowledge this.
Waste of money, never buying again or recommending Global or Harts of Stur.”
“The worse company ever avoid at all costs. I bought a set of sabatier knives that were advertised as dishwasher safe. They rusted on the first wash and was refused a refund. And told it’s a natural process, well my last set of sabatier did not rust at all with the same blades.
I’m not even sure the knives a real sabatier.”
“Incredibly Bad Customer Service. I purchased a knife rack not long ago, followed the instructions sent with the item ie used a 6 mm but to fit the rack. The steel fittings on the back are put on by the manufacturers upside down hence I had issues putting the rack up plus the but recommended in the instructions were too small and should have been a 7mm instead of 6mm.I complained and HoS accused me of using the incorrect but when all I did was following instructions and I contacted them first as the instructions were misleading. They were very rude and refused to send a replacement although I’m happy to send the item back. I never experienced customer service accusing the customer of being in the wrong when the item is indeed faulty especially peculiar as I also sent pics. I’m really not pleased about how they handled the situation.”
“Have made several purchases from HartsofStur and its always been straight forward with prompt delivery. Have even repeatedly reccomend them.
Then a product went wrong. An expensive £2000 Sage Oracle Touch coffee machine, they have a fault where once you run the descale program machine no longer heats up to temperature. As machine is well under 1 year old I contacted Harts for a replacement and they don't want to know, they fob you off to sage and sage fob you off as you didn't purchase direct from them. The after sales service is appalling my sale of goods contract is with Harts yet they don't want to know, I know they have lost my custom.”
“Disgusting customer service, bought really expensive item did not work correctly, asked to return it manager argued with us about it and wouldn't refund would never shop there again and would discourage any one to buy from them”
