“Very disappointed today, shop was quiet with 3 members of staff stood chatting near the tills, not one of them acknowledged us with a smile or a hello when we arrived. Went upstairs for a coffee and snack, asked for brie and cranberry panini, without bacon, which they said was fine. Firstly apparently card payment didnt go through though they said go and take a seat. then had to come to table to try again, a little embarrassing, brought panini-with bacon! I dont eat meat, took it away and back within seconds, I think they just whipped the bacon out? Not acceptable if they did. No knives and forks in box on table, went to get some but none by the counter, had to wait then ask for some and wait for them to be brought to us. Neither of us enjoyed the quality of our paninis, or the whole experience. Downstairs again, difficult to engage with staff , with one girl particularly unhelpful, young girl with an accent. I dont think we, though having been regular customers, will be returning.”
“We went to have lunch this week in the new spacious cafe/restaurant . The tuna/cheese panini was OK.
I ordered the Festive Christmas sandwich. It was very disappointing. One very thin slice of pre-sliced re-formed turkey from a packet , a few thin ribbons cut from a rasher of bacon, some cranberry sauce and the main ingredient ( after the bread) was a tasteless doughy stuffing which looked like wallpaper paste..lumps of it. Yuk.
Never have I felt less festive .. I am sure that Harts CAN do better than that offering.
I love the shop apart from that but i am not keen to use the cafe again for food. ! Resident of Dorset . Mrs.H .”
