Hattons Model Railways Reviews

Name: Hattons Model Railways
Rating: 4.71

4.7 Rating 370 Reviews

92 %

of reviewers recommend Hattons Model Railways

Company Reviews

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Metrics

4.7

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01517333655

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Hattons Model Railways 5 star review on 1st August 2022

Bill Gillespie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently contacted Hattons second hand department with a very large amount of continental railway stock. I send a detailed list of all items and after a lengthy perusal the firm agreed to purchase all of it at a mutually agreed price. This was dispatched and I was kept informed of the progress of checking and testing etc by Jennifer, an assistant in the second hand department. Due to the very large consignment this took several weeks, but Jennifer was always available to give a progress update and keep me informed. Everything turned out ok and Jennifer then authorized payment. Although lengthy, the transaction was smooth and at any time I could contact Jennifer for updates. Mor than happy with the service from Hattons second hand department”

Helpful Report

Posted 6 years ago

“Received my order first thing this morning (Thursday) via Royal Mail after only ordering online on Sunday afternoon. I was kept fully up to date with progress via e-mail. Thank you for an excellent service and easy pleasurable experience.”

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Posted 6 years ago

“Excellent service and VERY helpful Staff, Quality items, VERY good delivery service THANK YOU ALL”

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Posted 6 years ago

“Always reliably rapid despatch of an order and ever helpful with any questions regarding an item. A1 company.”

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Posted 6 years ago

“well pleased well packed 100% seller reommend to any buyers top staff on the phone”

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Posted 6 years ago

“I have used Hattons for many years. Their service is excellent, prompt and friendly. They make the unaffordable affordable! I shall continue being a loyal customer! Thank you Hattons!”

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Posted 6 years ago

“Hattons have shipped many a package from England to Canada. @ arrived today, always arrives in good shape and quick. Thank you Hattons.”

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Posted 6 years ago

“Responding to problem with product and offering instant remedial solutions. Extremely polite and supportive staff on the Live Chat, Phone and by email. Goods well packed and deliver on time Good model railway store to deal with. The Number 1 Shop for Model Railways.”

Helpful Report

Posted 6 years ago

“john @ wisbech, thank's Jana for your efficent and very polite customer service.v,quick delivery,tracked every step of the way. plus courier input, parcel arrived spot on time. also thank's to Michael for quick responce to queery upon arrival of order. p.s. I have been a customer of hattons since i was 7 yrs old. ! I'm 66 now. cheers. best wishes to all staff keep up the good work.j”

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Posted 6 years ago

“Great customer service. Really helpful and sent me my purchase in a really well wrapped package. Best model railway site available.”

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Posted 6 years ago

“Ordered Heljan 0 gauge large praire on Sat morning 8TH Sept, arrived Mon 10th by 9.30 am. Superb service, excellent model, well packed for delivery.”

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Posted 6 years ago

“Have had several items from Hattons and have always been satisfied with the products new or second hand and the service and speed of delivery have also been great. Many Thanks.”

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Posted 6 years ago

“This is a good idea. Pleasure to recommend Hatton's to all. Used them for a while now from the brown paper and string times. Always well packed and fast delivery. Great web site that tells you if they have the item in stock”

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Posted 6 years ago

“two recent second hand 00 steam locos purchased came well packed and in good working order very satisfied”

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Posted 6 years ago

“They always send items in stock & i get them in a couple of days via GPO.”

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Posted 6 years ago

“Hornby class 50 Indomitable pre-owned . Great item and great service to match would recommend any time . Thanks”

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Posted 6 years ago

“Just used your website to buy two coaches very easy to find what I wanted and to pay for , The service was very fast and I would recommend them , Keep up the good work Hattons 10/10 .”

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Posted 6 years ago

“* competitively priced products * easy to use, information web site * excellent, efficient, friendly customer service * any problems, (probably 2 small ones in 16 years of dealing) quickly sorted out * fantastic daily "pre-owned" section * informative, regular news letters * quite simply Hattons Model Railways is in a league of its own”

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Posted 6 years ago

“quick efficient service”

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Posted 6 years ago

“Always get my orders correctly pack & right. I been buying from Hatton's for 8 years for most my railway model items. Any questions I have are answered. I live n West Australia. BEST RAILWAY HOBBY SHOP TO DEAL WITH”

Helpful Report

Posted 6 years ago

Hattons Model Railways is rated 4.7 based on 370 reviews