Hattons Model Railways Reviews

Name: Hattons Model Railways
Rating: 4.71

4.7 Rating 370 Reviews

92 %

of reviewers recommend Hattons Model Railways

Company Reviews

Questions

Metrics

4.7

Based on 370 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01517333655

Write Your review

Tell us how Hattons Model Railways made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hattons Model Railways 5 star review on 1st August 2022

Bill Gillespie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm so glad I discovered your website. Your range of stock is fantastic, your prices are great, and your service is excellent. Despite being an oldie, it's like being a kid in a sweet shop.”

Helpful Report

Posted 5 years ago

“Kept me updated throughout, called to change my address and was done quickly with no problems.”

Helpful Report

Posted 5 years ago

“Long standing back order for Bachmann Atlantics, you do still not have them in stock; I have now obtained them from another supplier who had them in stock. See my letter of the 4th January 2019.”

Helpful Report

Posted 5 years ago

“Living in the west of Ireland it is amazing that Hattons can provide such a great and speedy service to me. Dealing now for some thirty years and never a problem. Just hope that Brexit will not affect this wonderful service and relationship.”

Helpful Report

Posted 5 years ago

“I've dealt with Hattons since taking up model railways some 10 years ago and have had nothing but the best service from them. My onlly problem was dealing with their old website when ordering but a quick phone call ended the problem. Recently I had a small order of Airfix tank kits for their excellent warwells (highly recommended) when checked there were some tracks missing from the kit packaging. A quick phone call and I received replacements by first post this morning. Great service on a £25 order which I really appreciate, now all I have to do is get the kits built and load up the warwells.”

Helpful Report

Posted 5 years ago

“Four points, ordered on Saturday, arrived Monday. Excellent service. The only drawback was that I gave a safe place to leave the goods if I wasn't at home and this was completely ignored by Yodel who left it at my front door.”

Helpful Report

Posted 5 years ago

“The third time in as many weeks that I've ordered from Hattons and every time, the service is faultless, excellent comminications, very quick delivery, extremely well packed and very good prices! Thanks to all of you at Hattons for all your hard work!”

Helpful Report

Posted 5 years ago

“Good price and good service. Delivered on time.”

Helpful Report

Posted 5 years ago

“Have used Hattons on and off for several years and found them to be totally reliable. Products supplied have always been up to the mark. Always try them first if needing to buy n gauge stuff and have never been disappointed. Keep up the good work.”

Helpful Report

Posted 5 years ago

“I've been a customer of Hattons for just a year & I've purchased items every month with almost daily checks of the websites offers & pre-owned stock. I've never been dissapointed with anything I've bought & the customer service & subject knowledge is next to none in my experience. Packaging, order information & delivery are 10/10 (I always select Royal Mail delivery) & the prices & range of stock are fantastic. Thank you to All the team at Hattons, my family realy enjoy each parcel. Definitely recommend #HATTONSMODELS”

Helpful Report

Posted 5 years ago

“I haven't been using Hattons since I was 13 That's was 47 years ago, but only got back into using them a few years ago because of the internet so it's always been good for me the postal service is great ,,,, couldn't ask for more,,,, 👌😊”

Helpful Report

Posted 5 years ago

“Order shipped to Australia, great service arrived in a week, terrific service”

Helpful Report

Posted 5 years ago

“Goods were despatched promptly and received within 48hours. All items were as ordered.”

Helpful Report

Posted 5 years ago

“Quick delivery on rare Hornby coach. Excellent service . Reasonable price”

Helpful Report

Posted 5 years ago

“Very helpful pleasant and really good and fast service thank you”

Helpful Report

Posted 5 years ago

“Had issues with most orders from Hattons including damaged products, damaged manufacturers packaging, wrong item, missing detailing parts, poor communication, etc. I’m sorry to say that I won’t be using again.”

Helpful Report

Posted 5 years ago

“I have just received my first purchase from Hattons, today the 22nd December 2018. I am most impressed with the delivery time bearing in mind that I only ordered my, Drummond 700 Class Locomotive late, on the 19th December 2018 and the fact that it is now the Christmas period. I am also extremely pleased with the product. I shall not hesitate to purchase items from you in the future. Best regards David W”

Helpful Report

Posted 5 years ago

“Parcel arrived this morning, good fast service & delivery”

Helpful Report

Posted 5 years ago

“First time I've dealt with Hatton's and I am most impressed with their service. My online order was placed just after 3.00pm and it was delivered just before 3.00pm the next day. I did have a couple of question before ordering so rang them and a very friendly lady proved most helpful. Well done Hatton's.”

Helpful Report

Posted 5 years ago

“Hi at. HATTONS I have dealt with you many times realy got some great deals with you. Always satisfied with the locomotives I bought and I good prices because from time to time you have sales which allows me to be able to purchase more locomotives. Also very friendly staff efficient helpful thanks for your help and service buy off you again thanks”

Helpful Report

Posted 5 years ago

Hattons Model Railways is rated 4.7 based on 370 reviews