Haus Direct Reviews

Name: Haus Direct
Address: 185, Newgate Street Retail Store, Bishop Auckland, Co. Durham
Rating: 2.52

2.5 Rating 406 Reviews

37 %

of reviewers recommend Haus Direct

Company Reviews

Questions

Metrics

2.5

Based on 406 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

01388 602 640

Email:

Sales@hausdirect.com

Location:

185, Newgate Street Retail Store, Bishop Auckland
Co. Durham
DL14 7EL

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Haus Direct 5 star review on 29th June 2020

Gemma Hill

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found their after service very good They were helpful and concerned and left me feeling a valued customer. Well done.”

Helpful Report

Posted 4 years ago

Thank you for your 5* rating feedback Mr Barlow. We value your comments and are pleased to learn we have managed your expectations successfully. We hope you enjoy your purchase from us, thank you for taking the time to share your experience and thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Absolutely love my new Frank Olsen unit, can not fault the service, used the help desk service twice, at first read a few negative reviews but wasn’t going to let that put me off from buying, used my credit card so always protected regardless. Pleased I made the purchase, Kirsty was very helpful and assisted me with a missing manual, all built up and has transformed my room! Look forward to seeing this range grow! Would not hesitate in coming back! All the best.”

Helpful Report

Posted 4 years ago

Thank you for your 5* rating feedback. We value your comments and are pleased to learn we have managed your expectations successfully. The help desk centre is certainly working well for us and thank you for using this communicate your issue with us. We are sorry for the missing manual but pleased to here Kirsty resolved this for you successfully. We hope you enjoy your purchase from us, thank you for taking the time to share your experience and we can confirm this collection is a growing offering and additional pieces will be launched in 1-2 months time. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Thank you once again Haus Direct, pleasant service as usual UPS delivered when stated, this makes shopping so much easier, gone those days trailing the high streets, love my new bag. Great price as well, I’ll be back soon!”

Helpful Report

Posted 4 years ago

Thank you for your 5* rating feedback. We value your comments and are pleased to learn we have managed your expectations successfully. We hope you enjoy your purchase from us, thank you for taking the time to share your experience and thank you for shopping with us we look forward to welcoming you back. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Delivery within 3 days of order and on time! That’s impressive..”

Helpful Report

Posted 4 years ago

“Great customer service over the telephone. The gentleman was very helpful and helped me to track my package which wasn't delivered due to me entering my address incorrectly. He was extremely competent and attentive and his attention to detail to make sure it got sorted was great. He definitely went the extra mile.”

Helpful Report

Posted 4 years ago

Thank you for your 5* rating feedback Laura. We value your comments and are pleased we managed to assist you with the after sales care you required, we will pass your comments on regarding your positive experience on to the team. We hope you enjoy your purchase from us, thank you for taking the time to share your experience and thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Not sure why people get upset that they didn't check the delivery times? Happy with my new desk, arrived well within the published delivery time and they told me when to expect it...”

Helpful Report

Posted 4 years ago

Thank you for your 5* rating James. We value your feedback and we are pleased to learn you have had a positive experience with us, we hope you enjoy your purchase from us, thank you for taking the time to share your experience and thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“I found the staff at Haus direct to be very helpful, in particular Tom. I had issues with the delivery of my parcel and Tom went above and beyond to resolve these issues. I’m very happy with the service I have received. I would definitely shop here again.”

Helpful Report

Posted 5 years ago

Thank you for your 5* rating Patricia. We value your feedback and we are pleased to learn you have had a positive experience with us, we hope you enjoy your purchase from us, thank you for taking the time to share your experience and thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 5 years ago

“Great Service driver kept me updated on the day of delivery which allowed me to carry out my morning work commitments. I did read some negative reviews before placing my order but I can assure you this company have a great level of service and product offering, having set my tv unit up the quality is better then the images! Big thumbs up guys, I will be back for the side unit to match.”

Helpful Report

Posted 5 years ago

Thank you for your 5* rating Angela. We value your feedback and we are pleased you have had a positive experience with us and are enjoying your purchase above and beyond expectations, we look forward to supplying you with your side unit soon, thank you for taking the time to share your experience and thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 5 years ago

“The case ordered was perfect I was delighted with the finish inside and out the colour coordinating was well matched in all it was very good quality”

Helpful Report

Posted 5 years ago

Thank you for your positive comments Marion. We value your feedback and we are pleased you have had a positive experience with us, we do hope you enjoy your new Knomo case, thank you for taking the time to share your experience and thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 5 years ago

“Great Product with a quick turnaround. We purchased a Victoria desk and it looks fabulous in my sons bedroom, let’s hope he does his homework now. Thank you Haus Direct.”

Helpful Report

Posted 5 years ago

Thank you for your positive comments Mr Patel. We value your feedback and we are pleased you have had a positive experience with us, we will pass on your comments to our team, thank you for taking the time to share your experience and thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 5 years ago

“Firstly, Haus Direct, thank you for your services on the supply of my mini office furniture, I am extremely happy with the overall quality of the German furniture as the images depict. Secondly, your team were very knowledgable prior to making this purchase so I think they deserve a pat on the back for the support provided. I too run a business and value feedback which is why I am taking the time to write this review, I do see a number of negative reviews which I also saw prior to making the purchase but equally saw positive ones, having visited your store as I live 25 minutes from the north east branch I was reassured that you are trust worthy and reputable, the staff In store were very professional and well mannered which was equally pleasant to see. The order did go over by 4 days but I took into account the Christmas period and completely understand the chaos that businesses must face, thank god I am not in logistics. This is a minor gripe nonetheless as I know expected timeframes are not always a guarantee. Nonetheless, great service from a great company, your product offering is very overwhelming and your team notified me you have some exciting new lines coming next month, I look forward to returning to your site soon.”

Helpful Report

Posted 5 years ago

“Quick service, products arrived as described. Thank you Haus Direct!”

Helpful Report

Posted 5 years ago

Thank you for your positive comments Alex. We value your feedback and we are pleased you have had a positive experience with us, we will pass on your comments to our team, thank you for taking the time to share your experience and thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 5 years ago

“Exceptional Service, ordered 3rd January and my marle chair arrived 8th January, I was hesitant at first because of some reviews I read but all I can say is thank you Haus Direct, you kept your word and delivered within the timeframe stated, maybe it was just a Christmas blip others encountered but my experience was a good one! I will be back for a second chair for the wife when I get paid later this month! :-)”

Helpful Report

Posted 5 years ago

Thank you for your positive comments Joe. We value your feedback and we are pleased you have had a positive experience, we will pass on your comments to our team, thank you for taking the time to share your experience with us. We hope your Marle Chair is treating you well and in the meantime we look forward to delivering your second chair! Thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 5 years ago

“Excellent customer service. Very helpful and patient with my various phone calls to the company regarding my enquiries. Bought the mini office. Very impressed with the design and quality of the furniture. Very happy with Haus. Highly recommended.”

Helpful Report

Posted 5 years ago

Thank you for your positive comments Sue St Clair. We value your feedback and we are pleased you have had a positive experience, we will pass on your comments to our team, thank you for taking the time to share your experience with us. We hope the Mini office is treating you well and we look forward to servicing any future requirements you may have! Thank you for shopping with us. Customer Care Team H A U S

Posted 5 years ago

“Just received our Frank Olson units and very happy with them. Had read some negative reviews about delivery times and was nearly put off. I phoned customer services and spoke to Tom who assured me I would have my Units within 3 or 4 days. They arrived next morning before 10.am Very impressed”

Helpful Report

Posted 5 years ago

Thank you for your positive feedback Mr Hunter. We are pleased to learn you have had a positive experience with us and we value your comments and will certainly pass this on to our team. We look forward to welcoming you back in the future and once again thank you for shopping with us. Enjoy your new Frank Olsen AV Furniture! Customer Care Team H A U S

Posted 5 years ago

“I bought my sofa and waited a little longer than expected. However the quality and look of the sofa made up for it. Thank you love the sofa.”

Helpful Report

Posted 5 years ago

Thank you for your positive feedback Gail. We are pleased to learn you have had a positive experience with us and we value your comments and will certainly pass this on to our team. We look forward to welcoming you back in the future and once again thank you for shopping with us. Enjoy the comforts of your new sofa! Customer Care Team H A U S

Posted 5 years ago

“I caused Haus a problem by having to change my delivery address before my office desk was dispatched. I informed customercare of my new address which they passed on to their delivery people. I phoned ITD to arrange a suitable delivery date and confirmed the delivery address. My office desk arrived yesterday. Both Haus and ITD did a splendid job. Haus customercare were very helpful responding well to emails and telephone.”

Helpful Report

Posted 5 years ago

Thank you for your positive feedback Mr Brownlow. We are pleased to learn you have had a positive experience with us and we value your comments and will certainly pass this on to our team. We hope you have settled in well and are pleased the delivery service was executed as planned. We look forward to welcoming you back in the future and once again thank you for shopping with us. Customer Care Team H A U S

Posted 5 years ago

“I bought a desk for my son after a house fire destroyed all our possessions. The quality of the product is excellent and it was straight forward to assemble. Very pleased.”

Helpful Report

Posted 5 years ago

Thank you for your positive feedback David. We are pleased to learn you have had a positive experience with us and we value your comments and will certainly pass this on to our team. Sorry to learn about your house fire. We look forward to welcoming you back in the future and once again thank you for shopping with us. Customer Care Team H A U S

Posted 5 years ago

“Thank you HAUS. Ordered an oxford corner desk and this item arrived as expected, perfect product at a perfect price, great value for money. We will be back! Only advise would be it would have been great have a timed delivery slot, we did try to obtain this but we were given a 4 hour window on the day, this would be my only grip. I can see you have a few comments from customers being negative but i have to say we did not experience any issues and this day and age people need to have more confidence, if your not happy with the service ask for a refund, always quick to leave negative feedback but how often do you really leave positive feedback?? Thanks again HAUS.”

Helpful Report

Posted 5 years ago

Thank you for your positive feedback. We are pleased to learn you have had a positive experience with us and we value your comments and will certainly pass this on to the booking team. We look forward to welcoming you back in the future and once again thank you for shopping with us. Customer Care Team H A U S

Posted 5 years ago

“Thank you for swiftly deliverying our order, we did struggle getting through at first but quickly realised you had a telephone issue and we reached out to your website for the updated numbers, your CS team were very helpful. Other than that your driver delivered on a Saturday which was great which suited us better and our order arrived just in time for our party! Thanks again we will be back HAUS.”

Helpful Report

Posted 5 years ago

Thank you for your positive feedback. We are pleased to learn you have had a positive experience with us. We look forward to welcoming you back in the future and once again thank you for shopping with us. Customer Care Team H A U S

Posted 5 years ago

Haus Direct is rated 2.5 based on 406 reviews