Haus Direct Reviews

Name: Haus Direct
Address: 185, Newgate Street Retail Store, Bishop Auckland, Co. Durham
Rating: 2.52

2.5 Rating 407 Reviews

37 %

of reviewers recommend Haus Direct

Company Reviews

Questions

Metrics

2.5

Based on 407 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

01388 602 640

Email:

Sales@hausdirect.com

Location:

185, Newgate Street Retail Store, Bishop Auckland
Co. Durham
DL14 7EL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made 2 seperate purchases now from Haus and both times been very pleased with the competitive prices and good service. Even when there was a blip with delivery, it was sorted out promptly and politely. Will certainly shop here again.”

Helpful Report

Posted 5 years ago

Thank you for your positive feedback. We are pleased to learn you have had a consistent and satisfying service from our company. We look forward to welcoming you back for a third time, once again thank you for shopping with us. Customer Care Team H A U S

Posted 5 years ago

“Had no issues whatsoever, customer service was spot on. Can't complain.”

Helpful Report

Posted 5 years ago

Thank you for your positive feedback. We are pleased to learn you have had a pleasant experience. We look forward to hearing from you again and thank you for shopping with us. Customer Care Team H A U S

Posted 5 years ago

“Had a problem with interior wall of tv cabinet. Contacted Haus on Monday and replacement piece arrived on Friday. Excellent customer service!”

Helpful Report

Posted 5 years ago

Thank you for your positive feedback Mrs Wilcox. We are pleased our customer care team were able to assist you with your issue. We look forward to hearing from you again and thank you for shopping with us. Customer Care Team H A U S

Posted 5 years ago

“I ordered the Lola Chair in Blush & it’s Beautiful. The delivery company were fantastic, helpful, friendly, nothing was too much trouble. They expertly put the chair together for me & took away all the packaging. Excellent service & will definitely use again.”

Helpful Report

Posted 6 years ago

Thank you for your kind feedback Janine. We are pleased our team were able to assist you with your purchase and delivery of your item. We look forward to welcoming you back again and thank you for shopping with us. Customer Care Team H A U S

Posted 6 years ago

“Excellent customer service throughout the order and delivery process. Very pleased to with my item of furniture, exactly as described. Highly recommend this firm.”

Helpful Report

Posted 6 years ago

Thank you for your kind feedback Mr Ansell. We are pleased our team were able to assist you with your purchase. We look forward to hearing from you again and thank you for shopping with us. Customer Care Team H A U S

Posted 6 years ago

“Great selection of products and pre sales knowledge on our Maja desk, grabbed a bargain!! The desk fits perfectly in our new home. Keep up the good work Team Haus.”

Helpful Report

Posted 6 years ago

Thank you for your feedback Mr Lambert. We are pleased our team were able to assist you in your decision making process. We look forward to hearing from you again and thank you for shopping with us. Customer Care Team H A U S

Posted 6 years ago

“We have been waiting for 2 weeks as stated on the website products arrived today and very satisfied with our purchase, their company warehouse move resulted in a 2 day delay but this was well worth the wait. Thank you Haus for your service. We will be back.”

Helpful Report

Posted 6 years ago

Thank you for your positive words. We look forward to hearing from you again and thank you for shopping with us. Customer Care Team H A U S

Posted 6 years ago

“Extremely happy with my purchase and found the customer service to have been excellent.There was a problem with the tv stand but between Haus and the manufacturers they resolved the issue.So I am more than happy to recommend this company and the manufacturer to any prospective customer knowing that they will receive the best service.”

Helpful Report

Posted 6 years ago

“My order arrived within the delivery timescales indicated on the site, although had suffered some minor damage which seemed to be the fault of the third party delivery company. Called Haus and spoke to a very helpful gentleman who quickly rectified this issue, top customer service will be returning in the future.”

Helpful Report

Posted 6 years ago

“They are really good and much focused customer care I strongly recommend my friends and family.”

Helpful Report

Posted 6 years ago

“Great product and excellent customer service”

Helpful Report

Posted 6 years ago

“Lovely shop in Bishop auckland with a very interesting and different range of individual pieces of furniture/art.well worth a visit if you want something different from all the usual outlets.”

Helpful Report

Posted 6 years ago

“order all my house products from here. great prices and arrived on time. will be back soon”

Helpful Report

Posted 6 years ago

“Quick delivery on our restaurant tables. Our customers love the products and the new look. Thank you HAUS DIRECT for a great service I'll be back for phase 2.”

Helpful Report

Posted 6 years ago

“Great selection to choose from, made easier by customer services, who gave great guidance on what was most suitable for me. Delivered on time, and final product is excellent.”

Helpful Report

Posted 6 years ago

“Great service, great products, just need to save up more now to come back, small issue but the help desk team were very efficient, highly recommend"”

Helpful Report

Posted 6 years ago

“Received fantastic customer service. Product arrived safely with the 2 man delivery service provided. Would highly recomend”

Helpful Report

Posted 7 years ago

Haus Direct is rated 2.5 based on 407 reviews