Haus Direct Reviews

Name: Haus Direct
Address: 185, Newgate Street Retail Store, Bishop Auckland, Co. Durham
Rating: 2.50

2.5 Rating 412 Reviews

37 %

of reviewers recommend Haus Direct

Company Reviews

Questions

Metrics

2.5

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

01388 602 640

Email:

Sales@hausdirect.com

Location:

185, Newgate Street Retail Store, Bishop Auckland
Co. Durham
DL14 7EL

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Haus Direct 5 star review on 29th June 2020

Gemma Hill

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just a re-seller, don’t believe them when they say stuff is in stock, ordered over 6 weeks ago, still waiting. Fobbed me off time after time, shocking customer service. Phone is manned by just one person, if you even get through, always says you’re in a queue! Avoid!”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are sorry to learn you are not having a positive experience. Please can we ask that you provide your order details to our customer care team so we can look into your case, we apologise if your call has been queued, due to our brand event we are experiencing a higher volume of calls than usual at present. With regards to your delivery, some of our products are warehoused in Europe and therefore timescales can vary from item to item, please can we refer you to our 'usual delivery' time frames highlighted on each product page as some items can take longer for completion than others. Thank you. Kind Regards H A U S Customer Care Team

Posted 8 years ago

Haus Direct is rated 2.5 based on 412 reviews