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HeatandPlumb Reviews

2.1 Rating 129 Reviews

25 %

of reviewers recommend HeatandPlumb

Company Reviews

2.1

Based on 129 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read HeatandPlumb Reviews

About HeatandPlumb:

Buy Heating and Plumbing supplies Online who has Over 55,000 DIY Supplies, Fittings and Materials at amazing prices. HeatandPlumb.com has become a household name amongst the DIY in who is frequently processing 3000 plus orders per month the UK. Some of our best-performing product ranges include boilers, bathroom suites, shower enclosures, radiators and disabled products.

Visit Website

Phone:

0120 881 2587

Email:

sales@heatandplumb.com

Location:

72 Molesworth Street, Wadebridge
Cornwall
PL27 7DS

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HeatandPlumb 1 star review on 4th August 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 24th August 2022

11

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No issues and great customer service. I needed to buy a new boiler and after speaking with their technical team to get some advice, I ordered very easily and delivery was within 3 days. Really pleased. It seems this website is only used to moan whereas reviews on Trust Pilot are good. I will return in the spring to purchase a shower enclosure.”

Posted 5 years ago

“Another disappointed customer here... Waited in all day for a delivery which never arrived. I called them, spent 10 mins on the phone with what sounded like someone in an Indian call centre, only to be told it won't arrive for another week. Reading everyone else's reviews on here, I think it's best I buy elsewhere and cancel this order .”

Posted 5 years ago

“Would advise that if you purchase anything from this company that you make sure you fit/assemble it within 30 days. Bought a 760 x 760 shower enclosure which when assembled is actually 720 x 720. Was told we should have checked it within 30 days of delivery. We did check the glass etc but not sure how we could check size without assembling it. Never ever thought it would have been smaller than we ordered. Basically we now have a shower enclosure too small for our shower tray. Disappointed that they didn’t try to resolve this matter other than say we could order an extension which is out of stock. They fail to admit that we did not receive the shower enclosure that we ordered being a 760 x 760. Very poor customer care 30 day excuse”

Posted 5 years ago

“My first experience of Heat and Plumb was a good one, therefore I ordered again from them when the basin that I originally got a crack through it shortly after being installed. I cannot express what a disastrous experience this has been the second time around. When ordering, I was told that it was impossible to order the basin without the pedestal even though I had an email from sales saying I could. Eventually the order was put through and I received an email informing of delivery the next day, Thursday, which was waited in for. It didn't arrive. Friday I rang up and was told it would arrive either Friday, Saturday or Monday. We waited in - it did not arrive. Tuesday I made an early phone call. I was told it would arrive between 11 am and noon. It didn't. I made yet another phone call and was told it would arrive by 6pm. It didn't. I contacted the team by Chat later that evening to get a message about the non-arrival to the person dealing with my complaint. I had a phone call this morning to follow up and was told I would be contacted again after they had got in touch with the delivery firm, and this would be before I went to work. I didn't get the phone call. I have just called again and am now awaiting a call back in the next half hour. I honestly don't know what on earth is going on but this is appalling - goodness knows how many hours I have spent waiting in and making phone calls following up the non-delivery. I am frankly sick and tired of listening to the voice-over sounding so wonderfully helpful when my call is connected. Don't be fooled by this - the service is polite, yet appalling at the same time. It is also difficult to understand what people are saying which is also very frustrating - I haven't spoken to one employee yet who is easy to understand. I am still trying to work out the name of the employee who is "helping" me as no-one is saying his name clearly. Honestly, I wish I'd never purchased from here but unfortunately I can't purchase the matching basin for the pedestal anywhere else - I should know - I have looked as I would prefer to cancel the order and go somewhere else. This company seems fine if there is no problem. If you can't tolerate being messed around left, right and centre then I strongly suggest that you avoid at all costs.”

Posted 5 years ago

“I have considerable empathy with some of the other reviews left by customers of HeatandPumb. My experience was not satisfactory and I would not recommend them.”

Posted 5 years ago

“Do not even consider of using HeatAndPlumb. Their customer care is appalling. I tried to return an item and get a refund for more than a week after spending endless time on the phone with a guy from the customer care which is only able to mumble unacceptable excuses. I think they probably are not even a manufacturer but just a broker which buys item from manufacturer at the time of the order. They probably don't have a stock or a storage, which means that they can't handle failures in the supply chain.”

Posted 5 years ago

“HORRIFIC COMPANY- DO NOT ORDER FROM THEM!!!! I ordered an expensive toilet from them, it arrived damaged. I asked for a replacement, this arrived damaged. Each time you have to send photos of the damage to them before they will even consider a replacement. I have now been waiting a week for them to collect the toilet and issue a refund They keep saying someone will collect the toilet and it never happens. I keep taking days off work as they say it will be collected and they don't show up. DISGUSTING company.”

Posted 5 years ago

“Awful customer service and customer service policies. Short term thinking”

Posted 5 years ago

“I purchased a shower tray which was expensive. The measurement that I was giving by the builders were wrong and therefore the order I received needed be returned. The item was never opened from the package however one week after requesting for the item to be returned for a refund, I am still being told we have to “investigate” to see if we can take it back even though I requested for the return within the 14 days of the purchase. In the mean time my bathroom is being delayed due to this as I cant afford to purchase another one with the correct size until the one I have is returned. Booked in three times for the item to be pick up by a courier organised them booked time off to stay in ALL day and no one turned up, when it did eventually got picked up they claimed that the courier has ‘lost’ the items (beer in mind it’s a massive shower try) therefore they are delaying my refund. Absolute atrocious customer services! Never use them again.”

Posted 5 years ago

“Don’t buy from them, if there’s a faulty/ broken item they will need you about. The small saving in cost Is not worth the hassle, buy from a more reputable business.”

Posted 5 years ago

“Terrible company. I made numerous tel calls to ask advice on buying toilet unit, cistern and flushplate. Based on their advice - they gave me specific order numbers - I bought the three items which have subsequently proved to be incorrect. Due to builder having baby there was a delay in work progressing and boxes not opened for six weeks and their mistake realised. So, despite it being totally their error they won’t refund. They are saying I’m lying even though I’ve sent them copies of my phone bills detailing the calls - which they requested. Appalling. Would give them zero stars if that was an option.”

Posted 5 years ago

“Great customer service. Highly reccomend”

Posted 5 years ago

“They were extremely helpful and responsive when I needed a replacement part and shipped it out to me immediately. I would highly recommend them!”

Posted 5 years ago

“Avoid, Avoid, Avoid. These fraudsters ignore UK law. You'll get a snotty email from Manish. Goods arrived broken but as not reported within 2 days I'm not allowed to return them under heat&plumb law. There is no returns address anywhere on their website either. Have to go through section 75 credit card claims. Bought replacement from another retailer and arrived in different packaging and intact which makes me suspicious. Do yourself a favour and pass on this company - the prices ARE too good to be true!!!”

Posted 5 years ago

“Excellent Site to search for the bathroom items you require. Prices quite competitive on most items (Prices quoted include delivery). Delivery for non-scheduled smaller items was fast. Arranged delivery dates for the larger items were met.”

Posted 5 years ago

“Kept up to date about delivery times. Mack in customer service was extremely helpful”

Posted 6 years ago

“Delivery was due for 8th May, took a days holiday to accept delivery. Never turned up. Arranged delivery for today, family member to accept delivery. Courier to ring 2 hours prior to delivery, never turned up. Delivery due tomorrow, to be left with neighbour. I’ve had to ring and chase up on both occasions. Third time lucky. Not life or death but so frustrating. Worse service I have dealt with online.”

Posted 6 years ago

“Staff very helpful (Mack), had a slight problem with a delivery where a few items we’re missing from the sealed pack. Within a few days of contacting the customer services I had replacement items sent to my address. Smooth & excellent service, all items of good quality. Highly recommended. A+++ Thank you”

Posted 6 years ago

“Good range of products, good prices. BUT to be told on Tuesday (4 weeks after placing the order) that a delivery would be made the next day at any time between 7am and 6 pm with not even a vague indication of whether am or pm is totally unacceptable. This has happened twice and if I wasn't retired this alone would stop me using them again. A day off work is not cheap!”

Posted 6 years ago

“Chrome radiator rusty within 8 months - asked for a refund but they dispatched a replacement to an address I no longer lived at for 8 months ago. Promised refund and never happened and then told to get lost as they sent out a replacement even though I never got it. AVOID!!!!!!!!!!!!!!!!!!!!!! rubbish quality and service - it will cost you in the long run”

Posted 6 years ago

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HeatandPlumb is rated 2.1 based on 129 reviews