Uber Support Reviews

1.1 Rating 2,330 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,330 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Uber Support resolve customer queries?

Helpful Report

(5 days ago)

Greater than 33% of reviewers feedback is Uber Support resolves customer queries within an hour.

Helpful Report

(5 days ago)

72.17%

Industry Average

“ A scheduled Uber ride with Vanae On April 07, resulted in my mother being scammed for 55$, since when I was out unloading the luggage, she told her the amount. The ride had already been prepaid on the app. Uber also has zero customer service. Beware!! ”

- Mitch seifer

“ Ordering is usually more good than bad just getting lucky enough to get a good driver, most are in it for the money not customer service. ”

- Anonymous

“ Jahara I believe I spelt her name correctly, Was AMAZING!! Thank you Jahara. Amazing customer service. ”

- Anonymous

Uber Support Reviews

Customer Service - Good