Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 678 Reviews

3 %

of reviewers recommend Uber Support

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1.1

Based on 678 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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"As a rider I suppose to receive toll reimbursements, specially when the trip shows. I had to complain to not receive it and in the end support answered this issue happened with me in the past when I was fighting to get the money that I worked for and after 4 different supporter to get contracted finally I received my money. Now they just closed my email saying it is been happened in the past. Unprofessional people how could they get as a support worker job??? Uber should watch them and give them training. This support system is ridiculous! Not supporting them riders at all!"

Uber Support 1 star review on 2nd May 2024

Anonymous

"I have emailed and phoned customer services. Totally unwilling to help & are extremely unreasonable & unhelpful. I cannot add my phone number as \u201cit\u2019s in use\u201d BY WHOM???\r\n Being asked questions re my account, and won\u2019t believe when I\u2019m looking at my account that the sections are blank! No way to send a screen shot. Said well sorry they can\u2019t help\u2026."

Uber Support 1 star review on 25th April 2024

Anonymous

"Uber app sent my driver to another location. When I sent the driver my address, he cancelled my ride and I got charged a cancellation fee. I think this is inappropriate. I have always had good experiences with Uber. This left me with a sour taste. Customer service does not want to participate in keeping a long time customer happy."

Uber Support 1 star review on 24th April 2024

Anonymous

"I have an error updating my phone number and the support didn't even read what I wrote and the information I provided! They didn't even look at the screenshot and ask for another one in the same conversation. \r\nWorst support ever!"

Anonymous

"Generic responses , seems as if you are talking to a computer. Restaurant closed after confirming order, uber wont let me cancel the order."

Anonymous

113

Anonymous

Anonymous // 01/01/2019

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“As a rider I suppose to receive toll reimbursements, specially when the trip shows. I had to complain to not receive it and in the end support answered this issue happened with me in the past when I was fighting to get the money that I worked for and after 4 different supporter to get contracted finally I received my money. Now they just closed my email saying it is been happened in the past. Unprofessional people how could they get as a support worker job??? Uber should watch them and give them training. This support system is ridiculous! Not supporting them riders at all!”

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“I have emailed and phoned customer services. Totally unwilling to help & are extremely unreasonable & unhelpful. I cannot add my phone number as “it’s in use” BY WHOM??? Being asked questions re my account, and won’t believe when I’m looking at my account that the sections are blank! No way to send a screen shot. Said well sorry they can’t help….”

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Posted 1 week ago

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“Uber app sent my driver to another location. When I sent the driver my address, he cancelled my ride and I got charged a cancellation fee. I think this is inappropriate. I have always had good experiences with Uber. This left me with a sour taste. Customer service does not want to participate in keeping a long time customer happy.”

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Posted 1 week ago

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“I have an error updating my phone number and the support didn't even read what I wrote and the information I provided! They didn't even look at the screenshot and ask for another one in the same conversation. Worst support ever!”

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Posted 1 week ago

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“Generic responses , seems as if you are talking to a computer. Restaurant closed after confirming order, uber wont let me cancel the order.”

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Posted 1 week ago

Frank

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“1 star because you cannot give negative stars.Walgreens uses Uber to deliver perscriptions. Clearly labeled apt 2. Driver took pic of door just below apt #. The number on the text would mot work and there is no cust service # to talk to someoneI could find.I finally found my package at apartment 19.”

Uber Support 1 star review on 23rd April 2024

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“This company is the worst. My family member works with Uber , and at the start of his shift this passenger puked . He lost a whole days of work do to this incident . He called customer service/corporate and had sent pictures and obviously they can see it was beginning of his shift. So his day was ruined because he had to go get it cleaned out and spent money he doesn’t have to get it cleaned. He explained the situation and they have been literally brushing him off. Mind you he is a hard worker trying to feed his family and going through hardship. This company isn’t trying to hear it or reimburse him . They keep saying it’s under investigation. What is there to investigate he has proof , he has receipts. All this money this company makes and takes from the drivers. This is pure greed and honestly unfairness. With all that’s going on in this country you would think they would have some empathy , but no they just keep brushing him off. I would recommend that this company treats their drivers with some kind of understanding and see the unfairness in their decision.”

Uber Support 1 star review on 17th April 2024

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“The worst service ever !!!!! We ordered Chinese takeaway to celebrate my friends birthday… restaurant calls me 30 mins later to say that the driver who picked my food cannot be tracked. The restaurant asked me to deal with Uber myself and that she won’t cancel the order nor prepare the food again!!!!! I reach out to Uber, get past the annoying chatbot, reach an agent named Avinash…. Extremely unprofessional!!!!!!!! He barely read my messages, asked me to wait it out and ended the chat abruptly…. The next agent wasn’t of much help, just said that he felt sorry for me!!!!! Like seriously?????? If any random driver can walk into the restaurant and pick up our order and then neither Uber nor the restaurant takes responsibility for it… then what’s the point of this whole thing ??? Why am I the one to stay hungry ??”

Uber Support 1 star review on 13th April 2024

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Posted 3 weeks ago

Mark

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“Disgusting company. I installed Uber, but never made any agreement with Uber Eats. I find out now that they have signed me up with Uber Eats, unbeknownst to me, and yesterday I have had 2 fraudulent transactions as their app is insecure. Uber have told me that they won't refund the because these orders are consistent with my order history. This is despite the fact that I have ever ordered from Uber Eats, and the orders were made for random addresses in England but I live in Northern Ireland.”

Uber Support 1 star review on 5th April 2024

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Posted 4 weeks ago

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“I get bad ratings for things like the passenger giving me the wrong pin location and then the employees use that as a point against me to kick me off of the app. People report me for not being polite but I haven’t done anything wrong. Out of all the rides I’ve given I’ve been kicked off after a short period of time using the app just after 5 bad reviews.”

Uber Support 1 star review on 30th March 2024

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“Uber treats its drivers like a slave. Takes 60% of their earnings and blocks their accounts if they do not wish to take long hauls. You pay us less and when we question you block us. This is unfair and I call it modern day slavery. They blocked my account and now they don’t have any answers why they blocked me. Lol. Today again I asked a supervisor named SY5 why is my account blocked and she said call background check company. When I called them they sent me a report saying your license is valid and we never said Uber that it’s is invalid. I need answers as you guys have my information and I feel it is being compromised.”

Uber Support 1 star review on 21st March 2024

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“As a Uber drive I think u er is unfair and I ask why would they think that we as driver should get paid less than $1.00 per mile ! Not sure who is in charge of sending out these rides. It I’m over it 😡”

Uber Support 1 star review on 20th March 2024

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“The first incident happened. I had two $5 off promo coupons in my account. I called to order food. The promo didnt work. I called Uber. (( I cannot stand their foreign cust serv rep they are so rude)) They swore up and down I didnt have the promos even though I looked at them in my acc for 3wks. She said Ill give u $5 credit and hung up on me. She never did. Calling these ppl to get any help is like calling Jesus waiting for a reply. U will go crazy trying to gt someone to call u bak or to speak to a manager. But I went to look bk unto my acc after speaking to a rep and they were gone. The two $5 promo that I saw in my account for 3wks are now gone. How? Uber lied and said that they cant delete anything out if ppl acc. LIEESSS. So 3days later I called for a ride to my chemo appt. It was $10.94. The driver couldnt find my house. I saw her pull up on the app and she set there. I called uber they hung up on me. I called the lady & she couldnt speak ENGLISH. What happened to hiring bilingual ppl? The lady pulled off. She still got paid and I was left at home w no chemo treatment and $2 that they refunded me. After I called and raised hell for a week ((which they dont like calling you back nor will the agent let a manager know to contact you. At all cost they will hang up on you and not care about taking your money)) made reviews a manager finally called me and gave me 30 credit on my UBER account. Okay Thanks. Im sitting at home because I cant work really I get biweekly chemo and take chemo pills daily. I ended up using the Uber cash for rides and food & it left me at $27 which left me with $3 in uber cash. This whole time Ive been using the Uber Cash it had no problem automatically taking the money from the Uber cash. I go into the app to order food. The order came up to $15 and change. I had about $12 on my bank card. I figured with the Uber cash that I wouod have enough. NO. UBER CHARGED ME 18 for a sandwhich was $7 and fries $4. Service fee $2.99 delivery fee was waived depending on the restaurant. NOW MY ACCOUNT IS IN THE NEGATIVES because uber cash didnt work ALL OF A SUDDEN the used all th3 cash out of my bank which left me in a negative balance of $4 and change and Im being taxed $35 from my bank because of the over draft. How does a $11 and change meal get to $18??? These people are thieves. AT THUS POINT IM DONE WITH UBER AND FOOD DELIVERY APPS. They have these foreign ppl who DONT GIVE A DAMN ABT THE CUSTOMER NOR DO THEY CARE ABT THEIR SERVICE. THEY TAKE UR MONEY AND WONT LET U SPEAK TO A MANAGER. IM literally thinking about taking them to court for my PAIN & SUFFERING”

Uber Support 1 star review on 19th March 2024

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“Messaged uber support because I was being spammed with emails and texts to update my expired drivers license for an account application I never finished setting up years ago. I had to reiterate my request to either unsubscribe me from these messages or just delete the application six different times because the support agent just kept telling me to either update the license or delete my entire account which is the same as my Uber and UberEATS account. Eventually the support agent stumbled on the answer of unsubscribing me but in the same message he told me he couldn't permanently delete my account so he clearly still didn't understand... When I tried to review the service and was typing out my response/the reason I was upset the review box suddenly closed out and I couldn't find any where to reopen it.”

Uber Support 1 star review on 18th March 2024

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Ndayishimiye Egide

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“Hi,my account was deactivated so I used 4years but it said my account Document are fraud can you help me to put online please but I don't know any can you help to react my account my name egide ndayishimiye”

Uber Support 5 star review on 17th March 2024

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Erica Johnson

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“I paid 10.94 for a ride to my Chemotherapy appt. They said SORRY we gave u a 2.00 uber cash. I dont want that shi*t! I want my full refund back. The lady never showed up and she cancelled the ride BUT still got paid. While I was left at home with no chemo treatment or the money that I spent for the trip! Since u cant contact UBER directly u have to continuously email and hope that they get back with u. So they keep playing this game as if they dont see my ride and telling me its too late. Ive veen contacting them since that same day until now and they are telling me its "TOO LATE"..HOW? It shouldnt be a time frame for someone getting their money back when NOT RECEIVING the service they paid for. Im about to file a LAWSUIT AGAINST UBER FOR PAIN AND SUFFERING! I dont have the energy for them. And Ill NEVER USE THEM AGAIN.”

Uber Support 1 star review on 14th March 2024

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Selina

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“Hey I need my money back what's the reason you charge me $21 are you guys are crazy????‼️‼️‼️‼️ The payment was $16 . My surprise you changing me $21 even $16 for 3miles and 8minutes ride 🚫not fair I understand Uber canpany need investigation ‼️‼️‼️ This happened many times for me ‼️‼️‼️ The problem is coming from Uber assigner and a canpany management ‼️‼️‼️I I can't guess what's kind people running on this canpany now but they are very unprofessional shame ‼️‼️‼️ I know Uber 2015-2020 was having a good high professional sistem ‼️‼️‼️ The city have to investigate this canpany ‼️‼️‼️ I need my money back 🔙”

Uber Support 1 star review on 10th March 2024

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Posted 1 month ago

Chris

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“Terrible canned responses that had nothing to do with my issue, mixed with apologies that felt like patronizing since they clearly did not understand my relatively simple issue. I was in an infinite loop of explaining and getting asked if the issue was resolved, which of course it wasn't. Finally I was told the issue would be escalated and the conversation was ended. I've experienced poor or frustrating support before but this was an entirely different level of incompetence. It's truly shocking and embarrassing a company of this size has the level of customer support it does.”

Uber Support 1 star review on 9th March 2024

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Sarah

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“Customer service was rude! I got an email fro Uber “One” stating I was charged. Ignored because I thought it was one of those scammy emails. I wasn’t expecting to be charged because I do not use “Uber ONE.” I look at my transactions and sure enough I was charged by Uber “ONE.” I reached out, explain to Jayda that I didn’t subscribe to Uber ONE and I’d like my FULL refund. She states it isn’t possible to get a refund for a something I paid that I don’t even use and no nothing about. She then ends the chat.”

Uber Support 1 star review on 1st February 2024

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Posted 3 months ago

Sedi

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“Hello Uber , can I please have my refund back. I have been quring this since the 30th of December 2023. You once sent an email stating that you will refund me, but to this day, no R265 or R266 has been refunded. You charged me twice for this ride once the payment was successfully debited with an amount of that R266, which was on the 23rd of December 2023. On the 30th of December, R324 was successfully debited , and you immediately refunded the R59 I had complained about. This means you debited me twice for the same fucken ride. Fucken refund me my money you fucken scams double debaters who make bonus from my money I've fucken mentioned the last time I did not fucken opt to be debited twice fucken refund me already.”

Uber Support 1 star review on 17th January 2024

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Posted 3 months ago

Isaac

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“Base fare: 32.12 Surge charge: 25.70 (steal) Subtotal: 57.82 + Booking Fee: 3.39 = Total 61.21 (Ridiculous) This is ridiculous, the base fare on the app was 32.12 the surge was charged after the fact. Will never use Uber again.”

Uber Support 1 star review on 3rd January 2024

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Posted 4 months ago

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“Im convinced Uber customer support team is from another planet. The worst ever. They all say “I have to forward you to another agent that can assist you better" 4 agents later and they just END THE CHAT. WTF ! This happens every time I need assist.”

Uber Support 1 star review on 30th December 2023

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Posted 4 months ago

Serban

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“Worst taxi experiences ever. No invoices, bad drivers with bad attitude...”

Uber Support 1 star review on 21st December 2023

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Posted 4 months ago

Arsal Nadeem

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“I am an uber driver and I work 12 hours a day just to maintain my uber diamond status which gives me access to priority queue access whenever I drop someone at airport. But for past many times I didn't recieve any trips whenever I drop somebody at the airport. I have put forward this complain a lot of times but nobody pays attention to it. Today I called for the same reason their agent lied and said that it is because thrir engineering team is working on it but then he changed his statement and daid that this is because the demand is low. When I asked him to transfer the call to supervioser he told me that the supervioser said that he cannot talk because he is gonna give me the same answer. But upon insisting he transfered me to one of the supervioser who actually gave me the same answer but with some addition of his own he said that uber is not responsible for giving me trips. I should leave the airport if I don't recieve trips from their. And he added another excuse that because their are other diamond drivers in queue that is why I am not getting trips. Now I have 3 answers for the same question. I asked him that their couldn't be 3 different answers to a single problem he said that then this is because of low demand. I asked him to admit that his agent lied but after that instead of accepting he stopped talking. At that point I could clearly her hid couleges talking in the background but this guy wasn't giving an answer. I dropped the call and called again but this time when I asked the agent to transfer my call to supervioser. He said that he is the supervioser and I explained everything to him and after listening he dropped the call I since then I have been calling ubet support to file complain against tgese guys they keep on putting me for half an hour long holds. Even now I am on a hold for 23 minutes. I have no other way to complain cause nobody is ready to hear.”

Uber Support 1 star review on 20th December 2023

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Posted 4 months ago

Babak

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“Worst support I ever have with any company, I dont have an option for uber eats and I did call and email with uber support for more than 3 weeks but only receive same text from 10 different support and it was all useless and no follow up, I cant work for over 3 weeks and no one help me”

Uber Support 1 star review on 17th December 2023

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Posted 4 months ago

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Anonymous

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“Does not exist Its just bots copy paste answers”

Uber Support 1 star review on 7th December 2023

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Posted 4 months ago

Dinorah Gomez

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“On 11/16/23 i put $40 on my cash app card and reserved an Uber to pick me up from my home the following morning. After making my reservation Uber out $36.97 on hold. The next day after my driver picked me up and dropped me off my card was charged 2 more times for the same amount and then i received a notification saying my card was declined. Then a few hours later my card was charged 2 more times. The next day my card was charged 2 more times and then two days later Uber tried to charge my bank card, 2 credit cards and a card that belonged to a friend that i had listed in my Uber forms of payment. No one gave Uber permission to charge anybody card nor any of my other cards. During the time these charges were being made to my cards i was in mid conversation with Uber customer service. Now last night on 11/23/23 my cash app card was refunded the $36.98 that was ORIGINALLY put on hold when i made my reservation. So I’m trying to understand whyyyyyyyyyyy did Uber NOT see the charge on hold on my cash app and whyyyy Uber felt like it was okay to charge a card that did not belong to me when from the very beginning the money for my trip was already on hold ? Make it make sense!!! UBER IS A THEIF AND IF YOU DONT WATCH YOUR TRANSACTIONS YOU WILL GET RIPPED OFF!”

Uber Support 1 star review on 24th November 2023

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Posted 5 months ago

Lloyd Lawson

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“This place is a rip off .. don't use them ever . Bait switch.. amount of initial charge and discount but will hold more money and never return . Make sure you take pictures of highlighted blue amount . Cuz it will never come back on receipt.”

Uber Support 1 star review on 15th November 2023

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Posted 5 months ago

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Anonymous

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“Very very poor support. It takes weeks before you get a response, they don’t approve your documents timeously, I had to send the correct document in 6 times now and it is still not approved yet not one support member attempts to contact or assist me in any other way than their automated responses but I want to make money for me an them.”

Uber Support 1 star review on 5th November 2023

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Posted 5 months ago

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“Send a package with Uber package, driver cancels 10 minutes in and still has not returned the package, Have customer waiting on other end and Uber service won’t credit the drive and I have to pay $20.00 to get the package back, then agent transfers me and message reads someone will get back to you in 6-12 hours, what a joke”

Uber Support 1 star review on 7th September 2023

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Posted 7 months ago

Uber Support is rated 1.1 based on 678 reviews