Hemming & Wills Reviews

Name: Hemming & Wills
Rating: 4.63

4.6 Rating 158 Reviews

91 %

of reviewers recommend Hemming & Wills

4.6

Based on 158 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hemming & Wills:

We’re an independent, stand-out, contemporary home brand with a conscience and our mission is to help create Happiness at Home.

Proudly British, we offer a unique combination of affordable, design-led, contemporary & mid-century home furnishings including sustainable options and a great collection of ethically made plastic free & reusable homewares. All backed by an exceptional customer experience, we genuinely recognise our customers are the heart beat of H&W and we’re here to help you in any way we can.

Visit Website

Phone:

0330-133-1233

Email:

care@hemmingandwills.co.uk

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Hemming & Wills 5 star review on 1st March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The table is shipped from vietnam so eco credentials are dubious, the surface of the table is very uneven, lots of splinters and I will probably have to sand it down.”

Helpful Report

Posted 3 months ago

Hi Robert, Thanks for your review and for your order with us in February. We are very sorry to hear of your concerns. If you would like to get in touch to discuss this further, please do reach out to our care team: care@hemmingandwills.co.uk - we will gladly assist you. The Detroit dining Collection is made using 100% reclaimed timbers from an FSC certified factory in Vietnam. All timbers used in the making of The Detroit Dining Collection have had a previous life, which is evident from the rough texture, nail marks and patching. The timber used to create The Detroit dining Collection would otherwise be destroyed, if it wasn’t used to create these unique pieces of furniture. Whereas, our Bespoke dining Collection is handmade to order here in the UK, all from sustainable materials. We do hope this information eases your concerns, but as mentioned above, if you do wish to discuss this further, please don't hesitate to get in touch, the team here will gladly help. Best wishes, Danielle @H&W

Posted 3 months ago

“The chairs were not hard to fit legs to but, after bolting the legs on, I found that there were no screw holes for the eight screws which were to be fitted, one to each leg. I am a 78 year old woman and although I had no trouble with the bolts as an Allen key was provided I do not possess a power drill nor can I operate one! I have not fitted the screws and will just have to wait until a workman is around with a drill or power screw driver. I might have been able to do the screws if a small hole had been started. The chairs look lovely and are very comfortable. There was a problem with the delivery also. Your web site said I would be told by 10pm the previous day and that you only delivered Mon- Friday. The delivery arrived with no warning on Saturday, literally as I was at my front door about to leave for London 100 miles from me. The delivery man seemed unconcerned when I said he had nearly missed me and might have had to make a second journey wasting petrol. He said they always deliver leftovers on Saturday but this is not what I understood to be the case from the website.”

Helpful Report

Posted 2 years ago

Hello Ila, thanks for the feedback on your order, this helps us to improve. We're sorry for the issues you have reported and will look into these and have them addresses. Thanks for shopping with us. Best wishes, Chris @ H&W

Posted 2 years ago

“We ordered a sofa-bed with chaise longue, a reclaimed-wood dining table & bench, and two chairs from H&W. We called in advance to make sure that we could order and arrange delivery at a later date, once we had moved into our new flat - and the super friendly staff told us that it would be no problem. The following week, I had to run out of work to call their delivery company after receiving a text that they'd be delivering a sofa the next day! H&W told us this was a simple mistake that they caught, but having called ahead of ordering and adding a note to our order as instructed, we thought we'd avoided any such issues. All furniture was delivered by Christmas as promised - in two separate deliveries up to Scotland, so fair play. The dining table (reclaimed driftwood) looks great and is very secure and sturdy. However, the screws on the two chairs continuously come loose leaving the legs wobbly - so we'll have to consider some Loctite or similar to hold them in place. We're not heavy people and we're not rough with them by any means, so disappointing that re-tightening them is a weekly task. The sofa-bed is also a little more wobbly / creaky than we had expected. I realise that it has mechanisms to lower it down to the sofa-bed setting, but it is considerably more rickety than any sofa-bed we've had before. When the back rests are in the upright position, the main section and end section also don't align completely, which is a little annoying. Overall, we'd say we're just-about satisfied overall. However, having spent a four-figure sum on furniture from H&W, I'm not sure we could say they offer value for money. Happy to pay for good quality – but not entirely convinced we received it here. We know that they made the table to order, and that's great - but the other products from their (external?) supplier feel rather like style over substance.”

Helpful Report

Posted 3 years ago

Hello Joe, Thanks for sharing your review, I'm pleased you're happy with the reclaimed furniture and that we were able to complete delivery before Christmas for you. I'm sorry to hear of your concerns with some of the delivery arrangements and with the other furniture items. We always welcome feedback. I have checked with the team and we can't see any record of these concerns having been reported to us. Now we're aware, we'll contact you to see if we can help resolve these issues for you. Apologies we haven't fully met your expectations right now but we'll do our best to help you further. As a small business, we very much value your custom and all feedback will help us improve. We'll be in touch shortly. Best wishes, Chris @ H&W (Managing Director)

Posted 3 years ago

“Some of the screws which attach my table top to its legs have snapped at the head - which is a shame but is somewhat to be expected with reclaimed furniture. The guys at Hemming and Wills have kindly advised me how best to solve the issue. Otherwise I’m very happy with my table and benches”

Helpful Report

Posted 3 years ago

Hello Iain, Sorry to hear of your issues, we'll get in touch with you to help resolve this for you. As reclaimed wood is a natural, living material, it can move and change in a new environment. Sometimes this can result in the fixings coming loose or breaking. Unfortunately, the wood is stronger than the screws and sometimes they can break. But this is easily resolved. We'll be in touch shortly to help further. Best wishes, James @ The H&W Care Team

Posted 3 years ago

“Unfortunately the bed I ordered was damaged and there were some issues with placing the order. The customer service has been good so far and I am hoping they will collect it soon.”

Helpful Report

Posted 3 years ago

Hi there, we're sorry about the damaged bed. Collection and the refund will be completed shortly and we've emailed today with further details about this. We've also made sure this model of bed is further quality checked and it appears just to be an isolated issue with your order, apologies again. Best wishes, James @ The H&W Care Team

Posted 3 years ago

Hemming & Wills is rated 4.6 based on 158 reviews