Hemming & Wills Reviews

Name: Hemming & Wills
Rating: 4.63

4.6 Rating 158 Reviews

91 %

of reviewers recommend Hemming & Wills

4.6

Based on 158 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hemming & Wills:

We’re an independent, stand-out, contemporary home brand with a conscience and our mission is to help create Happiness at Home.

Proudly British, we offer a unique combination of affordable, design-led, contemporary & mid-century home furnishings including sustainable options and a great collection of ethically made plastic free & reusable homewares. All backed by an exceptional customer experience, we genuinely recognise our customers are the heart beat of H&W and we’re here to help you in any way we can.

Visit Website

Phone:

0330-133-1233

Email:

care@hemmingandwills.co.uk

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Hemming & Wills 5 star review on 1st March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had some issues with the delivery company but H&W really helpful for it sorted in time for Xmas thanks a lot! Table is lovely”

Helpful Report

Posted 1 year ago

Hi Sam, Thanks so much for your honest feedback and kind words. We're very sorry to hear of the delivery issues, but glad to know the H&W team assisted you with this and we were able to deliver your order in time for Christmas! If you need any further assistance from us in the future, please don't hesitate to get in touch, the team here will gladly help! Best wishes, Danielle @H&W

Posted 1 year ago

“Items arrived missing parts and were damaged beyond use but after discussing this with the company it is apparent the delivery company is at fault. Took a few days to resolve but I'm confident we will get the damaged items replaced.”

Helpful Report

Posted 2 years ago

Hello Heather, we're so sorry for the issues with your products. Something has obviously gone very wrong. We are in touch with you to resolve your concerns, replacing the relevant items. Dispatch of replacement table legs has also been arranged along with compensation due to the issues experienced. The Care team will continue to work with you and your partner to resolve your concerns. Best wishes, Chris @ H&W

Posted 2 years ago

“The product is fantastic and the build quality is excellent! I can only fault them on the delivery as they delayed us 3 weeks (told us well in advance which was nice) and then delayed the delivery again with only 24 hours notice.”

Helpful Report

Posted 2 years ago

Hi Chris, We are so pleased that you are impressed with your new furniture. We appreciate you taking the time to leave your feedback. Thank you again for your understanding and patience throughout as we dealt with some delays with delivery. Thanks again for shopping with us! Zarc @ H&W

Posted 2 years ago

“Great product but delivery was slow and images didn’t match the color of the table. Lucky I still liked it and it worked! Beautifully made. Good price for the quality. Delivery driver was very grumpy and rushing a lot which was not good - ended up swapping the legs as ir was wobbling first fit…”

Helpful Report

Posted 2 years ago

Hi Shivani, We are so pleased that you are pleased with your new furniture. Thank you for leaving your comments, they are much appreciated and have been noted. We are pleased that we were able to correct the initial issue that you experienced. Thanks again for shopping with us! Zarc @ H&W

Posted 2 years ago

“Product size and style ordering was straightforward although choosing the finish was more difficult without seeing the differences. A simpler way of displaying the options on the website including colours might be more helpful.”

Helpful Report

Posted 2 years ago

“A few problems with delivery and communication that needed ironing out, however this was discussed with Chris and matters like these will be addressed going forward. The reclaimed furniture is beautiful, a real focal point in the room, love it.”

Helpful Report

Posted 2 years ago

Hello Eve, we're very sorry to hear about the issues with your order. There was unfortunately a human error following the additional items added to your order and also it seems there was a communication error as to when delivery of these items can be accepted. We'd have tried to speak with you today about your order to help further resolve your concerns and will try to make contact again. Best wishes, Chris @ H&W

Posted 2 years ago

“We really like our new furniture and it was relatively easy to put together.”

Helpful Report

Posted 2 years ago

Hi there, We are so glad you are happy with your new furniture. Thank you so much for your review and thanks for ordering from Hemming & Wills! Take care, Becky @ H&W

Posted 2 years ago

“Reclaimed table and benches look great in our flat. Add some much needed character, certainly recommend. Delivery only slightly late, which is fairly impressive given pandemic lockdown.”

Helpful Report

Posted 3 years ago

Hi there, Great to hear the furniture works well for you. Thanks for your kind review. Best wishes, James @ The H&W Care Team

Posted 3 years ago

“Care package and oils would be great but great furniture!”

Helpful Report

Posted 3 years ago

Hello Pam, We're glad you like your reclaimed furniture, thanks for leaving the review. We hope you received our aftercare email containing handy information about use and care of your furniture, we'll follow up with you to make sure. As your furniture is lacquered, there's no need to use oils but our aftercare and FAQ information contains alternative suggestions. Best wishes, James @ The H&W Care Team

Posted 3 years ago

Hemming & Wills is rated 4.6 based on 158 reviews