Hermès Reviews

Name: Hermès
Rating: 1.55

1.6 Rating 240 Reviews

13 %

of reviewers recommend Hermès

Company Reviews

Questions

Metrics

1.6

Based on 240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hermès 1 star review on 8th October 2025

Riley Wilson

Hermès 1 star review on 11th December 2024

Anonymous

Monica E (Cim)

Hermès 1 star review on 22nd November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible delivery service. Very difficult to contact when things go wrong.”

Helpful Report

Posted 6 years ago

“OK till you need to contact them. Received an email advising I must verify my email address - go to our website, log in and click on 'verify' it said. Their web site does not allow me to verify. CS are no good either.”

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Posted 6 years ago

“where suppose to deliver a tv in time for Saturdays football arranged for delivery Friday its Sunday and still waiting, they say will be delivered in next 10 days useless”

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Posted 6 years ago

“Hermes are rubbish I wasn’t in when my parcel came there was not a card through the door to say where it was it also said it was handed to me and it was clearly given my neighbour to sign for I tried to phone the Liverpool depot no answer head office no answer shocking service”

Helpful Report

Posted 6 years ago

“Sorry to say they have spelt their company name wrong. It is actually called HERPES becsuse they are a disease. EVERY SINGLE TIME I have to pursue missing items being delicered by their USELESS drivers. Did you knoe they only employ drivers sacked from other courier companies because of their NEGLIGENCE regarding peoples goods. Their excise today being SORRY COULD NOT DELIVER BECAUSE YOU WERE NOT HOME. GUESS WHAT ? It was MEANT to be delivered to a SPAR Service station on Ledbury Road Hereford that they have on their own website as a pick up point. A complete bunch of COWBOYS. COMPANIES Aand INDIVIDUALS >> DO NOT TRUST THES COWBOYS TO DELIVER NOR COLLECT YOUR PRECIOIS ITEMS , They will either lose them or break them . HERPES are FAMOUS for signing for items themselves then stealing the parcels. I KNOW ,They done it to me on a couple of occassions. One of them was downright IMPOSSIBLE. THEY FORGED my signature for an item but OOPS ! I was on tour in BELGIUM that week ALL WEEK. STAY CLEAR OF THE COWBOY COURIERS, CHEAP BUT USELESS!!!”

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Posted 6 years ago

“Driver claimed he could not deliver but GPS proved that the parcel never left the depot. Driver makes false allegations against customer”

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Posted 6 years ago

“Can't remember how many lost parcels. Forged signatures each time. Great honest company!”

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Posted 6 years ago

“Stole yet another parcel! Left in a safe location my butt! I live right on the street, no garden! There is no location, never mind a safe 1! Next time Il order a nice big bag of dicks!... Steal that. Jokers”

Helpful Report

Posted 6 years ago

“See my review on Trustpilot. A disreputable service using poorly paid Couriers resulting in some of them being dishonest and logging that they have scanned, got signed and delivered when they haven't. It's not a poor service it's fraud and theft when that happens. Please Sellers, give us a break and use a better service . We are willing to pay more if we know we will actually receive it.”

Helpful Report

Posted 6 years ago

“THIS IS SERIOUSLY THE WORST COMPANY I'VE HAD THE MISFORTUNE TO DEAL WITH! First Hermes claimed they'd delivered it to me. I spent over 10 hours trying to get answers, emailing, live chat, telephone. All I got was "we're sorry you feel that way." 4 days later I'm told they've lost my parcel and it never left the depot. Then 2 hours later I get a phone call from the manager, who assures me it's with a courier and I'll get it by 3pm today. Yet they gave it to the wrong courier who didn't deliver because "it's not his post code" Now my parcel is Christ knows where. I seriously doubt I'll ever get it. I've spent 3 hours today chasing it up. I've had to cancel a doctor's appointment. I'm off work with post concussive syndrome and the stress is making me ill. But Hermes are "sorry I feel that way" so that makes their continuous cock ups somehow OK?”

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Posted 6 years ago

“THEY DIDNT, SHOCKING SERVICE, AND THEY TELL LIES”

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Posted 7 years ago

“didnt malke me happy sent a arcel delivered to wrong address now cant find it. parcel delivered by hermes just thrown over the back fence even though we were in.no one knocked at the door”

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Posted 7 years ago

“Worst couriers ever!”

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Posted 7 years ago

“They deliver to wrong address & will not take any responsibility for their actions - appalling service AVOID”

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Posted 7 years ago

“Avoid this company They are a disgrace. did not pick up my parcel, asked me to re request and still did not pick up on the day they were suppose to. When they did pick it up they then lost the parcel and had me chasing them for 2 weeks. finally got a refund of may phone calls and messages. joke of a company and will never use again ! pay a little more and go with DPD.”

Helpful Report

Posted 7 years ago

“I ordered an item on next day delivery. Waited all day for the parcel that didn’t appear. I checked the tracking which said attempted delivery allow 24hr. No card had been pushed through the letterbox so they’d not even been. I waited 24 hr nothing in the end I waited 72hr tried to find a contact number that puts you through to an actual human being. Good luck finding that. I emailed them several times again no reply. By this point it’s sunday again in all day randomly checkered the tracking that evening attempted delivery. This point I was raging as they wasn’t even trying so I joined an online chat. The man was very helpful and promised me they would be here on the Monday. Finally they turned up! Better late than never I suppose. I now understand why dpd was dearer for next day really wish I payed that. AVOID HERMES”

Helpful Report

Posted 7 years ago

“UTTERLY USELESS. THE PARCEL WAS NOT COLLECTED ON THE FIRST DAY BECAUSE THE INSTRUCTIONS OF 10AM - 6PM WERE NOT GIVEN TO THE DRIVER. IT WAS NOT COLLECTED THE SECOND DAY - I WAS TOLD IT WAS TOO LATE AND IT WOULD BE COLLECTED THE THIRD DAY, WHICH IT WAS NOT. WHEN I COMPLAINED THE CUSTOMER SERVICE ADVISOR PROMISED IT WOULD BE DELIVERED IN 3 DAYS TIME. IT WAS NOT. I THEN RECEIVED AN EMAIL TO SAY THE LABEL HAD "RUN OUT" BECAUSE THE DRIVER COULD NOT FIND THE COLLECTION POINT ( A POLICE STATION THAT HE HAD BEEN TO BEFORE) AND I HAD TO CANCEL THE BOOKING AND REORDER. THE WEBSITE WOULD NOT ALLOW ME TO DO THIS AND I HAD TO EMAIL AGAIN TO ASK FOR IT TO BE CANCELLED AND REBOOKED (I WAS NOW ABROAD WITHOUT FULL INTERNET ACCESS) IT WAS NOT REBOOKED. THIS WASTED ALMOST 3 WEEKS. IN THIS TIME I WAS UNABLE TO GET INTO MY FLAT, TELEPHONE ANYONE OR GO TO WORK AS ALL MY KEYS AND PHONE WERE IN THE PARCEL. HOPELESS”

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Posted 7 years ago

“Although I was in the parcel was thrown over the garden gate, I went to the door and was told by the female driver I should have been quicker!!! When I checked on line it said I had signed for the parcel, but the driver must have signed for it as I certainly didn't!! Not impressed at all with Hermes.”

Helpful Report

Posted 7 years ago

“My daughter ordered an item for teaching anatomy.She sent it to me as she lives in HK.I then sent it on to her home address.Everything was exactly as it should be ,so I posted it via Hermes .Royal Mail was expensive,so I opted for Hermes International which was£85. The package never arrived .We claimed the amount as it was insured.It has taken nearly 5mths &a lot of hassle from UK &HK.I did eventually received £81 .Wont be using them again.”

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Posted 7 years ago

“Hermes delivery is disgusting.rather than leave with a neighbour if we are out they forced the gate breaking the bolt so now mg gate doesn't lock for security of my children and dog.the driver left the parcel just inside the gate which they couldn't close behind them as they broke.”

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Posted 7 years ago

Hermès is rated 1.6 based on 240 reviews