HeyDude Shoes Reviews

Name: HeyDude Shoes
Address: 17, Factory Road, Poole, 17, Factory Road, Poole, Dorset
Rating: 4.86

4.9 Rating 6,549 Reviews

97 %

of reviewers recommend HeyDude Shoes

4.9

Based on 6,549 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

17, Factory Road, Poole,
17, Factory Road, Poole
Dorset
BH16 5SN

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HeyDude Shoes 5 star review on 22nd January 2023

Delynn Borck

HeyDude Shoes 5 star review on 17th November 2022

Irina Weir

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent them back they had lines on them I have worn your shoes for years send me some that are unmarked”

Helpful Report

Posted 2 years ago

“I have not received these yet and I’m not happy at all”

Helpful Report

Posted 2 years ago

Hello, We can see that your order was delivered on the 8th September. If you have any further queries or questions, please contact our Customer Service team at info@heydudeshoes.co.uk Kind regards, HEYDUDE UK

Posted 2 years ago

“Hi I never received the shoes, so how can I review the product. I have since purchased a pair in store in France. Yes I spoke to customer service on 29th july and the guy was very helpful but before I knew it the shoes were being returned to you. Furthermore I was promised a refund on 1st August by email. That has still not materialized today 8th August. I have no issues with the product, I am on my 6th pair of your shoes. Just the service/failings of your courier. If you want to delete my review please go ahead but if I review my review you may like it even less . Sorry UPS failed to deliver the shoes even though I paid for next day delivery. I am in East Sussex. Not far from you along the coast. I would however like to share with you the unrivaled service I recently received from Scan Computers in Bolton who promised next day delivery and free of charge via DPD. I ordered an item a little larger than a shoe box at 5pm on Sunday 24th July. It arrived at my house by 1 pm on 25th July. I would respectfully suggest you change your courier service as they are harming your business. Thanks for reading!!”

Helpful Report

Posted 2 years ago

Hello, Thank you for getting in touch and we're sorry to hear that you did not receive your shoes in time. We will raise this with our courier. If you had any issues with delivery, we do ask that you contact our Customer Service team so they can look into this as soon as possible. You can contact them via email at info@heydudeshoes.co.uk or on the following number 03333 058 788 9am-5:30pm. Kind regards, HEYDUDE UK

Posted 2 years ago

“I Have a couple of pairs of dude shoes which have fitted well. Bought another pair of the same size and found them to be much too small. Company refused to take them back as worn once. Poor poor poor!!”

Helpful Report

Posted 2 years ago

“Hugely disappointed after hearing hey dudes where great shoes when they Arrived they where far too small compared to my normal size 8 shoes more like a size 6! And more annoyingly had to pay the postage to send them back won't be ordering from hey dudes again”

Helpful Report

Posted 2 years ago

“My husband loves dudes. Has a few pairs. We’ve always sized up as they come up small. So he’s a 10.5uk. 11’s always work. Decided to get the flip flops as a gift for a holiday. Size 11 as usual. His feet were hanging off the back. Totally useless and I had to pay for the return! Don’t see why they can’t be consistent. Waste of time and money. Didn’t have time to reorder 12s. So disappointed.”

Helpful Report

Posted 2 years ago

“Hey Dude Amazon very poor. Sent wrong size and then asked to return to Slovakia. Still no refund…”

Helpful Report

Posted 2 years ago

Hello Robert, We're sorry to hear your HEYDUDE order did not meet your expectations. We're attempting to match up your order number to our system and the order doesn't seem to link to Amazon. Please contact our sales team for further assistance so we can investigate. You can contact us via email at info@heydudeshoes.co.uk The HeyDude Team

Posted 2 years ago

“NEVER BUY FROM HEY DUDE SHOES. i purchased a pair of shoes that didn’t fit. I processed a return immediately and they refused it and will not refund my purchase price. I spend over 2 hours on hold and spoke to 3 separate managers to find out they want to steal my money. TERRIBLE CUSTOMER SERVICE”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear you haven't received a refund. Using your name and order details we're unable to locate any of your information. This would make us believe that you purchased the shoes via another retailer/stockist. You are welcome to contact our customer service team (info@heydudeshoes.co.uk) and we can try and help you find out where you purchased the shoes from. Kind regards,

Posted 3 years ago

“The shoes are great but they arrived damaged and I can't get a return label. There is a time frame and the automated system will not allow me to proceed and nobody will respond.”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that you're having issues with your order. Please can we ask that you contact our customer service team - info@heydudeshoes.co.uk Alternatively you can call us on 03333 058 788 Mon-Fri 9:00am - 5:30pm

Posted 3 years ago

“Code did not work!”

Helpful Report

Posted 3 years ago

We're sorry to hear that a discount code did not work for you. Please can we ask which discount code you were attempting to use? If you have any issues using any discount code in the future, please contact our customer service team before placing an order, to avoid disappointment. You can contact our customer service team between 8:30am-5:30pm Monday to Friday at info@heydudeshoes.co.uk or call us on 03333 058 788

Posted 3 years ago

“The shoes are great if you get the right ones. Unfortunately they have several called the Wally and they are not the same. I tried to exchange for the soft Wallys like I had before and they would not do it. Morgan S in customer service would not help and could care less that they lost a loyal customer. Its ashame when companies start getting to big and stop caring about the customers. Buyers beware.”

Helpful Report

Posted 3 years ago

We're sorry to hear that you're unhappy with your order. We have recently seized our exchange process and now only process refunds for any return received - unless you have spoken with our customer service team regarding an order. We don't have anyone under the name of Morgan who works in our UK customer service team. Viewing your order number, it looks as though you placed an order with HEYDUDE US.

Posted 3 years ago

“DO NOT order from them! I ordered a pair of shoes for my hubby for his bday and they sent me the wrong size although the package/bag said the right size. When I tried to return/exchange for the right size they would not do this for me. Shoes weren’t touched or worn and tag was still attached. This is ridiculous!!! Terrible who does this? Need to find someone to hire that actually knows how to tell the difference form size on the bag vs size shoe inside the bag. People are so dumb.”

Helpful Report

Posted 3 years ago

Hello, Thank you for getting in touch and we're sorry to hear that you're experiencing issues with your order. We can see from your order number that this order was placed and dispatched from HEYDUDE US. You will need to contact the US team directly. Please contact them directly via their website. Kind regards,

Posted 3 years ago

“Very disappointed with my Dudes. Too small despite following the size guide on the box.... They are lightweight but rub at the ankle. I thought maybe they would wear in very quickly but no they remain small and uncomfortable. I emailed the dude customer service address but no reply....”

Helpful Report

Posted 3 years ago

Hello, Thank you for getting in touch. My colleagues have seen that we sent you an email last week and have resent it this morning. Kind regards,

Posted 3 years ago

“Wore in the rain and cut the back of ankle so badly I couldn't wear any shoes for a month. And yes there sizes are out. Buy one size bigger”

Helpful Report

Posted 3 years ago

From your order notes, we can see our customer service team have spoken with you and provided you with a conclusion and discount code off your next order.

Posted 3 years ago

“Ordered some mules on 30th October. Received wrong order(mislabelled). Item returned and as of yet still to get my delivery!”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that you're experiencing issues receiving your order. Having checked your web number, we can confirm that the correct pair of shoes was dispatched on 10th November. An email was sent with your new tracking details. We apologise for the inconvenience caused. Please contact our customer service team if you require further assistance. Kind regards,

Posted 3 years ago

“Lost my goods”

Helpful Report

Posted 3 years ago

Hi James, We are sorry that Royal Mail failed to make delivery of your order. We can confirm that you have been fully refunded. Please contact us if you have any further problems or issues.

Posted 3 years ago

“Need half sizes. 7 is too big. 6 is too small”

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Posted 3 years ago

“I have about 10 pairs of Dudes and love them. I decided to buy a pair of ,Martin, as house shoes. When they arrived I tried them on, the right shoe being uncomfortable, I found the insole had been pushed up and bent over inside the shoe. I thought I would take it out cut to size and re insert it but found that it was glued in, the left shoe insole was not and was the correct size. So instead of messing about decided to return for an exchange. I got a very curt reply telling me basically that I was a liar and that there was nothing wrong with the shoes and giving me a refund. I did not want a refund so after a brief exchange I got a credit note and have ordered again. Fingers crossed. So really this review is more about the lousy customer service than the shoe!”

Helpful Report

Posted 3 years ago

“I never recieved them yet. It has been a month.”

Helpful Report

Posted 3 years ago

Hi Pam, We are sorry to hear that you have not received your order. We have looked in to it and there seems to be an issue. We are contacting our couriers, we will keep you updated as to the reason for the delay. Kind regards, Lee

Posted 3 years ago

“Why are you sending this, I haven't even received my hey dudes yet, and why is it taken so long.”

Helpful Report

Posted 3 years ago

HeyDude Shoes is rated 4.9 based on 6,549 reviews