Hifi-Tower Reviews

Name: Hifi-Tower
Rating: 1.83

1.8 Rating 40 Reviews

20 %

of reviewers recommend Hifi-Tower

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1.8

Based on 40 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Hifi-Tower 1 star review on 4th October 2020

Liam Crotty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company bought a portable CD player with Bluetooth and from ordering to delivery very impressed with the overall service and product ⭐️⭐️⭐️⭐️⭐️”

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Posted 3 years ago

“Ordered and received an outdoor heater. When I opened the package the heating element was broken and of no use. Have tried ringing ( no answer) numerous times. Have emailed and got no reply. Would definitely not recommend anybody buying off this company. To have such non-existence customer service in 2020 is shocking.!!”

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Posted 3 years ago

“I ordered an electric fire- I misunderstood the measurements so I emailed to ask for a refund. The item arrived to me. Hifi-Tower arranged collection and after a couple of weeks I got my refund. No complaints and that is for the good service.”

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Posted 3 years ago

“Purchased 49.99 record player from this company...hi fi is great for my vinyl use...and distribution company is very professional...packed very securely and tracked source to destination...highly recommended.”

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Posted 3 years ago

“Legal Action taken for a refund Legal Action taken for a refund , Court Judgment obtained - Enforcement action now instructed UK & Germany, their assets will be seized , what a bunch of Cowboys AVOID- please don’t be fooled. Plus they try and TAKE down reviews like this”

Helpful Report

Posted 3 years ago

“Don’t order from this company, they don’t deliver but then make you wait for a refund! Customer service is non existent, you are a nuisance for contacting them.”

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Posted 3 years ago

“AVOID THIS COMPANY!!!! I ordered a WHITE Bluetooth speaker. I triple checked my order before confirming payment. The product took 2 weeks to arrive (understandable due to pandemic) and they sent me a BLACK one. I deliberately ordered the white one to match the colour scheme in the room I planned to pit the stereo. When I informed the complaints department, they just told me that it was an error on MY part. I never do these negative reviews, but this was just too outrageous not to comment. Go elsewhere for better customer service.”

Helpful Report

Posted 3 years ago

“Please don't risk ordering with this company. Ordered an item 22/4/20 - Expected a delay due to the Covid 19 working restrictions so waited two weeks for a dispatch confirmation and delivery estimation before chasing. I'm notified on 18/5/20 that the item was out of stock at time of order - I'm yet to receive a refund or apology for the wasted time waiting for item. (I could have ordered and received said item from elsewhere had HiFi advised at the time they could not complete the order - or updated and refunded me in a more timely fashion.)”

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Posted 3 years ago

“Ordered trampoline 5 weeks ago no response at all to any email, no update on order, no answer to phone calls. Disgrace! Dont touch or you stand to lose money!”

Helpful Report

Posted 3 years ago

“they just take you re money and then don't send and if items say there in stock when u order no no no no u would be mistaken they are not in stock u will soon find out beware.”

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Posted 3 years ago

“Received damaged goods. Lots of wasted time and inconvenience caused by repackaging 18 KG item and transporting to a post office. Refund is taking a long time”

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Posted 4 years ago

“No complaints I am sharing my review because after i purchased my product I then read some serious bad reviews that made me nervous. I ordered a Sub-woofer. The order/shipping was as you would expect. I'm happy with the product, packaging, quality communication and price.Also free shipping. No complaints. I will shop here again.”

Helpful Report

Posted 4 years ago

“I ordered a wine cooler on July 3rd , have spoken / communicate by email to 7 different customer service people NONE of whom speak to each other it seems. One acknowledged that they received my payment via bank transfer as I could not pay by credit card and told me on Aug 14 that my order would be with me in 24 hrs. It’s now Nov 6 th and it still hasn’t arrived or been sorted despite having sent them a screen shot of the payment from my bank account..DO NOT USE THEM ! Four(4) months later I am still have no Wine Cooler or refund APPALLING SERVICE,,”

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Posted 5 years ago

“Avoid we placed a order 6th July still waiting £151.00 continuous phone calls and all they say is I don’t know I am not sure NOR the words I want to hear !”

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Posted 5 years ago

“Terrible service. I bought 2 floor standing speakers on auna website. Almost 3 weeks and 15 phone calls to them, still cant sort things out with them. After around 10 days and 5 phone calls (as they lost my order, somehow) I received one speaker, damaged in transit. Second arrived the next day. I called them around 10 times now, to arrange replacement, nobody sims to be interested at all. So, £181 paid 3 weeks ago and I have 1 working speaker. Very unprofessional approach to customers”

Helpful Report

Posted 6 years ago

“I have purchased from them previously a blender it has been very reliable and powerful. Tonight I purchased an extreme Pro nutri blender as a present for a member of my family. They gave me a great discount so happy and it comes with an extended warranty how fab 3 years cover.”

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Posted 6 years ago

“Good product”

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Posted 6 years ago

“purchased (or a least tried to - it never arrived) a dog barking collars. When it hadn't arrived I emailed them, they apologised saying due to no postcode the item didn't ship! A. Ireland don't have postcodes and B. It would have been nice to have been informed of this. Anyway they offered a 10 euro refund for the inconvenience and said my item would dispatch the next day! 2 weeks later still no item so I emailed them again - very rude responses saying it was ups fault and my fault for not giving a postcode - at this stage felt like I was talking to a wall as this had already been clarified or so I thought 2 weeks previous. I replied saying I wanted a refuns at this stage and would take my business elsewhere. To this I got a reply that it was my fault and they didn't even have to give me the 10 euro they refunded me earlier as it wasn't their fault! Wow amazing customer service. I then asked to speak to a supervisor to which I got a reply that they could send me on the item as soon as ups sent it back to them! Talk about not being listened to. I just wanted to let people know that if you deal with this company and anything goes wrong they're not going to be in any helpful or friendly so just beware”

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Posted 6 years ago

“dose a very good job so easy to use”

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Posted 6 years ago

“Product a little bit different from description”

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Posted 6 years ago

Hifi-Tower is rated 1.8 based on 40 reviews