Higher Nature Reviews

Name: Higher Nature
Address: 10 Discovery Way, Horam, East Sussex
Rating: 4.72

4.7 Rating 1,270 Reviews

93 %

of reviewers recommend Higher Nature

4.7

Based on 1,270 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Higher Nature 5 star review on 26th November 2024

Anonymous

Higher Nature 5 star review on 18th October 2023

Anonymous

Anonymous // 01/01/2019

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“Very good service and excellent products”

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Posted 11 months ago

Thank you for the 5 stars and for taking the time to review! Kind regards, Higher Nature

Posted 11 months ago

“Great service for lost order for my Mother, very grateful.”

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Posted 11 months ago

Thank you for the 5 star review. We're very pleased to hear that you received great service. Kind regards, Higher Nature

Posted 11 months ago

“As always, Higher Nature came up with good advice and quality products.”

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Posted 11 months ago

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. Kind regards, Higher Nature

Posted 11 months ago

“Excellent High Potency Fish Oil Capsules! I always Trust Higher Nature for Pure Quality supplements”

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Posted 11 months ago

Thank you for the great review! We're really pleased to hear that you're happy with our products. Kind regards, Higher Nature

Posted 11 months ago

“I used to feel like ordering from Higher Nature was good value, especially when you pay the membership fee, however they have changed the system and the free gifts are only selected items that you can only order after your first order. I was shocked that when placing my second order the "free gifts" I tried to order were all out of stock, so this seems more like a very good scam now. I would advise you to shop around before ordering from Higher Nature”

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Posted 11 months ago

Thank you for taking the time to leave your feedback. Our membership scheme has recently changed, and the membership free gift is now claimed on the next order you place with us using the promotional code you would have received in the email following your renewal. The new order needs to be placed at least 24 hours after the membership renewal and include another item. The gift can be claimed anytime up until the end of your membership year. Please ensure you are logged in to your web account to claim your gift as these are only available to our Members and will show as 'Out of Stock' otherwise. Please feel free to give our Customer Service team a call on 0800 458 4747 if you do run into any problems when claiming your free gift. Kind regards, Higher Nature

Posted 11 months ago

“The products I buy are very good, otherwise I would buy similar products nelsewhere BUT I object to the charge of £15 per annum for membership (which I refuse to pay), something which is free with rival Holland and Barrett. I'm also disappointed that several years ago you stopped selling organic sprouted flaxseeds and more recently you discontinued lecithin. I used to buy both products regularly.”

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Posted 1 year ago

Thank you for taking the time to leave a review. We appreciate all feedback whether good or bad as it allows us to continue reviewing the service that we provide to our customers. We will be sure to pass this feedback on to the relevant team. Kind regards, Higher Nature

Posted 11 months ago

“I have used Higher Nature for many years (It might even be decades). I get good quality products for a discounted price. What’s not to like?”

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Posted 1 year ago

“Always friends and good to deal w.”

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Posted 1 year ago

Thank you for the great review! Kind regards, Higher Nature

Posted 11 months ago

“I feel that their products are superior, in particular their TRUE FOOD range ( which i wish they would do more of).I purchase of them because I believe their items are quality.also the service is excellent!”

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Posted 1 year ago

Thank you for the review, hopefully next time we can get 5 stars! Kind regards, Higher Nature

Posted 11 months ago

“Excellent service which lead to excellent results !”

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Posted 1 year ago

Thank you for the 5 stars and for taking the time to review.

Posted 11 months ago

“Only one comment and probably unique! I'm used to getting deliveries via Yodel, DPD, Evri, etc., but when Royal Mail notified me that they'd got my parcel from CeeWhy Vancouver I was totally baffled. This was because I have relatives in Vancouver, Canada and when I phoned them to find out what they'd sent me the answer was "nothing"! I was, therefore expecting a scam delivery and was both surprised and relieved to find it was my latest Higher Nature order. You could have warned us of this new service! Is it a one-off or is it a permanent arrangement? At least I'll know in future! (Thanks for the laugh, Higher Nature!)”

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Posted 1 year ago

Thank you for taking the time to leave a review. We are sorry that there was some confusion over the delivery of your order. We have been using Cee-Why Vancouver as our warehouse for some time and this is where our orders are shipped from and is firmly based in East Sussex. Kind regards, Higher Nature

Posted 11 months ago

“I have been with this company for years but am now so frustrated by many supplements being so delayed”

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Posted 1 year ago

Thank you for your feedback. We are experiencing some supply chain issues which will be resolved very soon and we'd like to take this opportunity to thank you for your patience whilst we work on replenishing our stock levels. Kind regards, Higher Nature

Posted 11 months ago

“Higher Nature always ships items immediately.”

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Posted 1 year ago

Thank you for the great review! Kind regards, Higher Nature

Posted 11 months ago

“I feel I must write to complain that having placed a large order at more than £95 on the morning of 14/5/24, I received an email a little later that morning from Higher Nature announcing the Spend & Save Event, which would have enabled me to save 15%. I rang you as soon as I was able to on my lunch break to explain that I had missed out on this discount but was told it was too late to apply it to my account. I was offered a discount on my next purchase but this would not equate to a similar discount as I rarely spend as much in one go. Whilst the member of staff was sympathetic and very polite, I do feel that as a member of many years, a credit could have been applied to my account for the discount I would have received, had I ordered later that morning. I feel very disappointed by the inflexible policy on this.”

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Posted 1 year ago

“I have used red sterol for quite a while now , after being recommended by my son who is a Health Shop manager in Ireland .I first purchased through Amazon but after a while they were not able to supply and then I was able to purchase direct from Higher Nature, and I have had no problems since then. Even now after using Red Sterol by doctor would still suggest statins but I have always refused there are difinitely no side effects from the Red Sterol.”

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Posted 1 year ago

Thank you for the 5 stars and for taking the time to review. Kind regards, Higher Nature

Posted 1 year ago

“Like the Flax seed capsules and have used them for years to maximise Omega 3 intake. Flax seed can be hard to obtain from other sources, but Higher Nature provide high quality items which are easy to order and delivery is speedy.”

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Posted 1 year ago

Thank you for the 5 stars and for taking the time to review. Kind regards,

Posted 1 year ago

“I wanted some advice from one of Higher Nature's nutritionists, so I sent an email. Within a short time Elizabeth replied with very clear and useful, relevant information which helped me decide which products to order. Pleased to say I received the order the next day with free delivery. Excellent!”

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Posted 1 year ago

Thank you for the 5 stars and for taking the time to review. We are so pleased that you have received a great service when speaking with our nutrition team. Kind regards, Higher Nature

Posted 1 year ago

“I have been using Higher Nature for about 20 years or more and love their products, especially as so many are vegan. I have recently needed to up my iron levels and their Gentle Iron Complex is perfect with none of the side effects you can get with other iron supplements. Deliveries are always on time and they get a 5 star rating from me.”

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Posted 1 year ago

Thank you so much for the 5 stars and for taking the time to review. Kind regards, Higher Nature

Posted 1 year ago

“Always good quality products deliverd quickly. Customer service is great as well.”

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Posted 1 year ago

Thank you for the 5 stars and for taking the time to review. We are so pleased to hear that you have received a great service when speaking with our customer service team. Kind regards, Higher Nature

Posted 1 year ago

“Great customer service from a new CS agent even though still learning the ropes. Delivery 4/5 days she listened as I wouldn't be home & I received my order next day. She is a keeper Thank-you”

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Posted 1 year ago

Many thanks for the feedback and for taking the time to review. We are so pleased that you have received a great service when speaking with a member of our team. Kind regards, Higher Nature

Posted 1 year ago

Higher Nature is rated 4.7 based on 1,270 reviews