Name: Higher Nature
Address: 10 Discovery Way, Horam, East Sussex
Rating: 4.72

“The service is fine but whenever I order B12 you haven't got it and I have to get B12 pills which I don't want”

Posted 2 months ago

Thank you for taking the time to leave us a review. We're sorry that we are currently out of stock of our Vitamin B12 Powder. Because the formula for our B12 powder is unique to Higher Nature, it is taking us longer to produce it as we are struggling to source the high quality ingredients used. We hope you can understand that Higher Nature always choose not to compromise on the high quality that we and our customers expect which is why it sometimes takes longer than we would like for it to come back in stock. Please let our customer services team know if you'd like to be contacted when our Vitamin B12 Powder comes back in stock. Kind regards, Higher Nature

Posted 2 months ago

“Very disappointed about the fact that the Brain tablets have been reduced to 90 tbs instead of the original 180. In addition, you still do not hv the Physphatydil Serine tabs in stock. Has the company changed ownership? Things hv changed, for example, you do not give the discount anymore - such a pity!”

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Posted 2 months ago

Many thanks for your feedback and taking the time to leave a review. The company has not changed hands recently. We are currently in the process of reviewing our product range and updating our labels using the feedback we have gathered from our customers. Sadly, after long discussions, the difficult decision was made to remove our Advanced Brain Nutrients in the 180 size. One of the reasons for this decision was down to lack of popularity. The decision was made to produce more of the most popular size ensuring that we have more available stock of the most popular size. Whilst reviewing our product range we also had to take the hard decision to stop producing the Phosphatidyl serine whilst the product development team take sometime to look at how we can reformulate and make some improvements. This is due to the cost of the specialist ingredient increasing significantly and commercial viability is one of the many factors we consider when reviewing our products and range. We apologise for any inconvenience this has caused. Kind regards, Higher Nature

Posted 2 months ago

“I've been a Higher Nature customer for more years than I can actually remember and had great service. Some recent orders though have had the kind of hiccups I haven't experienced with them before, and communicating with them via email, can in my opinion, make resolving an issue quite lengthy. Having said that, issues were resolved and a refund where appropriate. I also find that products are out of stock far more often than in the past.”

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Posted 4 months ago

Many thanks for your feedback. We are pleased to see that following your request for a refund, this was acknowledged and issued within 24 hours. If you require any urgent assistance, please give us a call on 0800 458 4747 - our phone lines are open Monday-Friday, 9am-5pm and our customer service team will be happy to help you. Kind regards, Higher Nature

Posted 4 months ago

“I regularly take D3,lower dosage and Super magnesium to complement the calcium medication I take as a preventative measure against osteoporosis. Higher nature fir the bill with quality products. Feedback: I do find the website a bit confusing to navigate using the heading provided.”

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Posted 4 months ago

Thank you for taking the time to leave us your feedback. We appreciate all feedback whether good or bad as it allows us to continue reviewing the service that we provide to our customers. We have sent this over to our web team to take in to consideration for any future updates. Kind regards, Higher Nature

Posted 4 months ago

“Have used Higer Nature for many years. However, the new subscribe and save which I assume replaces annual membership is not at all attractive. I don't want to be dictated to on how I order with a price reduction incentive. The membership system was far better and for me much cheaper than the current system. Change is not always for the better and I am now forced to pay much more for my chosen products!”

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Posted 5 months ago

Thank you for your feedback regarding our new website. We understand that the subscribe and save option is not for everyone and there is no obligation for our customers to set up a recurring order. We're sorry that you did not renew your membership before it expired. We sent out correspondence about the important changes taking place in August 2024 and we can see that an email was sent to you on the 4th October reminding you that your membership was due for renewal. Please feel free to contact our customer service team if you have any more enquiries. Kind regards, Higher Nature

Posted 4 months ago

“Love the products and think the quality is excellent My low ish rating is based on the fact that often I find the products I want are out of stock. Frustrating !”

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Posted 5 months ago

Thank you for taking the time to leave your feedback. Please accept our apologies that the items you want are sometimes out of stock. We have experienced some supply chain issues which have, in turn, delayed some of our deliveries. We'd like to thank you for your patience whilst we work hard to resolve this. Kind regards, Higher Nature

Posted 5 months ago

“I have no problem with the products. However the new website is shocking, very difficult to navigate and I find impossible to order on line. I have to ring through orders now. Why change something that worked- old website so easy.”

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Posted 6 months ago

Thank you for taking the time to leave your valuable feedback. We will ensure this is passed over to our web team for review. Kind regards, Higher Nature

Posted 5 months ago

“I've been a member for some years now but I'm very disappointed with recent changes that have been made. When I recently placed an order, I couldn't find a way of activating my members' discount and it seems that to get any sort of discount you have subscribe as opposed to ordering as and when you need something. In fact I found the whole website more difficult to navigate - it might just need getting used to so I'll see how it goes when I next order something”

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Posted 6 months ago

Many thanks for your feedback. I'm sorry you found our new website difficult to navigate. We'll pass this feedback over to our web team for review. For customers with an active membership, the membership discount will be applied automatically at checkout as long as the 'one-time purchase' option is being selected. Membership discount and subscription discounts can not be used in conjunction with each other. If you'd like further advice, please feel free to give our customer service team a call on 0800 458 4747. Kind regards, Higher Nature

Posted 6 months ago

“I placed my last order by telephone because the website refuses my password. Payment was taken but then I was notified that not all of the order could be fulfilled Disappointing”

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Posted 6 months ago

Thank you for taking the time to leave your feedback. We have had a look and can see that your web account needs to be reactivated. We have sent this link to you by email. Please follow the link that says 'Refresh Now'. You will then be asked for a password, this will be your password going forward. I'm sorry about your disappointment with your most recent order, we have experienced some supply chain issues which we are working hard to resolve. Kind regards, Higher Nature

Posted 6 months ago

“I find it difficulty trying to find items on your new look website.”

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Posted 6 months ago

Thank you for your feedback, we'll pass this along to our web team for review! Kind regards, Higher Nature

Posted 6 months ago

“Products are fine but no confirmation email sent & communication about delivery was poor”

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Posted 7 months ago

Thank you for taking the time to share your experience with us. We're sorry that you didn't seem to receive any correspondence from us relating to your order. We have had a look in to this for you and can see that an order confirmation email was sent to you on the 10th of October and a dispatch email was sent to you on the 14th October which included a Royal Mail tracking number. Sometimes these emails do find themselves in the junk folder. Kind regards, Higher Nature

Posted 6 months ago

“I don't like your new system - sorry.”

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Posted 7 months ago

Thank you for your feedback. We appreciate all feedback whether good or bad as it allows us to continue reviewing the service that we provide to our customers. Kind regards, Higher Nature

Posted 7 months ago

“I feel sad about Higher Nature which was previously educational, innovative and reliable, promoting much information and making food state, quality products. Instead of interesting articles, I have felt a little harassed by the online question of whether I want nutritional advice. The presence of products on store shelves has dwindled to nothing. I also miss several products that are no longer available such as Herbal Springlean. I've been waiting for Wise Woman to be reinstated for what feels like years now. I don't feel confident that the supplements on which I rely will necessarily remain available. I haven't succeeded in making an order via the latest version of the website; now the customer is strong-armed into subscribing to repeat orders. The format is huge, so that navigating the A-Z listing takes alot of scrolling. Unable to spend more time wrestling with the checkout procedure, I resorted to making an order by phone. The phone staff remain warm and effective - for which I am grateful. I have referred a few patients to your nutritional advisor service which I haven't used myself in years but is hopefully still manned by kind, trained people.”

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Posted 7 months ago

“I've been a member since the early days of Hughes Nature and have liked your products. I'm now 78 and find technology more and more challenging. I feel you've become less good at product availability and now yu've changed your website and processes for ordering. I have become confused with the new procedures. I accidentally defaulted to your subscribe and save programme which does not interest me. I may not be able to continue as a customer.”

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Posted 8 months ago

Thank you for taking the time to review. if it is easier for you, you can always call a member of our sales team on 0800 458 47 47 and they will be more than happy to place your order over the phone for you. Kind regards, Higher Nature

Posted 7 months ago

“I have been a customer of HN for a VERY long time. And I am not sure the new website and methods of purchasing are an improvement.......”

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Posted 8 months ago

Thank you for your feedback. We appreciate all feedback whether good or bad as it allows us to continue reviewing the service that we provide to our customers. Kind regards, Higher Nature

Posted 7 months ago

“I have always believed these vitamin tablets are high quality. I have been frustrated with recent supply issues however. Several subscription orders have not been available, and in one case I was charged postage for an unavailable item.”

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Posted 8 months ago

Many thanks for taking the time to review. We are pleased to say that we have recently updated our systems to resolve the issues we have had with the incorrect postage charge and this will not happen again in the future. Our ingredients come from the very best sources, no matter where they are located. This means that we ship from around the globe to hold true to our standards. Whilst we always aim to keep items fully stocked, this is dependent on many factors that cannot be predicted for example, unusually high demand for a particular product, difficulty importing quality ingredients since we left the EU, or other world events that affect shipping routes. Most recently we were affected by the issues on going in the Red Sea. With all of this in mind it is very difficult to say that we will not experience issues in the future but please be assured our team has recently reassessed restocking cycles to better maintain our stock position, and they always work hard to bring items back as soon as possible. Kind regards, Higher Nature

Posted 7 months ago

“I have been a customer of Higher Nature for many years and have been extremely satisfied with your products and service until this year. I would like to remain a happy customer, but your membership changes this year have left me totally confused. I am a member for ad hoc purchases and also a subscriber to Subscribe and Save. Your recent messages seem to be telling me that i can either be a member or I can use Susscribe & Save, but I have to choose one or the other. It appears that you are trying to make it difficult for your long standing customers like me to do business with you.”

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Posted 8 months ago

“Could improve your website, not easy to find out what I want.”

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Posted 8 months ago

“The service has been quite satisfactory during my contacts to date.”

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Posted 10 months ago

Thank you for the review, hopefully next time we can get 5 stars! Kind regards, Higher Nature

Posted 10 months ago

“I like your products and the service is quite good, but I was shocked that the membership has gone up in price by 50%, hence my rate of only 3 stars. I shall have to think very carefully if I want to continue buying from you once my membership expires.”

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Posted 11 months ago

Thank you for your feedback. We appreciate all feedback whether good or bad as it allows us to continue reviewing the service that we provide to our customers. Kind regards, Higher Nature

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Higher Nature Reviews