Higher Nature Reviews

Name: Higher Nature
Address: 10 Discovery Way, Horam, East Sussex
Rating: 4.72

4.7 Rating 1,268 Reviews

93 %

of reviewers recommend Higher Nature

4.7

Based on 1,268 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too expensive but prompt service.”

Helpful Report

Posted 2 weeks ago

“I have been buying my supplements from Higher Nature for many years now, but the large increase in the magnesium and calcium prices have made them too expensive for me and I will have to buy another brand now.”

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Posted 1 month ago

Thank you for taking the time to leave us your feedback. Although our Magnesium capsules have recently had a name change to Atlantic Marine Magnesium, there have been no changes to the cost of this product and the price has remained the same for a couple of years. There have been some changes to our Icelandic Seaweed Calcium. Due to increasing costs of ingredients, we made the decision to reduce the amount of capsules in a bottle to 60 rather than 90 to keep the cost of one unit as reasonable as possible. We hope that you can understand that we are not willing to compromise on the standard and quality of our products and with the increasing costs we cannot rule out prices increases in the future. Kind regards, Higher Nature

Posted 1 month ago

“Disappointed that having had a practitioner account for many many years, you were not willing to refund the MSM powder. I explained to customer services agent that no matter what or how much liquid this was mixed with, it was quite disgusting And totally undrinkable. It actually caused me to retch. The agent didn't comment except to say, yes it did have strong bitter taste! As I say disappointed at company's reaction to very long standing customer.”

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Posted 1 month ago

Thank you for taking the time to leave us your feedback. We're sorry to hear that you did not find our MSM Powder suitable. Interestingly enough, MSM crystals can taste different to different people. Here's why: geneticists have discovered that there is an inherited component to taste. In this situation, we're talking specifically about bitterness. Some users of MSM, or Organic Sulfur as it's commonly called, are quick to point out that this product can be quite bitter. Other users do not notice any taste at all. Some of our customers choose to take the MSM powder in a smoothie or a glass of juice to mask the taste. Kind regards, Higher Nature

Posted 1 month ago

“Higher Nature offers an excellent range of vitamins and minerals. It's worth joining their yearly membership deal as the discounts are good. On the slightly negative side I now find I always need to check the use-by dates on any products I purchase as on several occasions they have been so short that I've had to return them. Fair enough if they are reduced and you are informed of the short date but not acceptable otherwise. And it's always a bit of a hassle having to speak to customer services and then return the unnacceptable items. So beware of this when ordering as it's a pain to sort out later.”

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Posted 3 months ago

Many thanks for your feedback and taking the time to review. Kind Regards, Higher Nature

Posted 2 months ago

“Good service. The items arrived quickly after ordering. I prefered the old reduction scheme rather than the new system. I'll just have to miss out on the discounts, and find some products from other sources.”

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Posted 3 months ago

Thank you for your feedback and taking the time to review. Kind Regards, Higher Nature

Posted 2 months ago

“I used Higher Nature for at least for three years and then because of computer problems I lost track and had to use other companies then found my way back to H Nature as I prefer the products and the service . Unfotunately on my second order I waited for the delivery for weeks as the goods were sent to the wrong address in all the order took five weeks which wasnt encouraging”

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Posted 3 months ago

Thank you for your feedback and taking the time to review. Kind Regards, Higher Nature

Posted 2 months ago

“Excellent supplements I have been a customer for over 20 years I trust Higher Nature to give the customer high quality supplements.Postage is more expensive now !”

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Posted 3 months ago

Thank you so much for your review! We can assure you that this price has not changed for a few years. We hope you understand that our postage costs are a combination of our picking and packing costs as well as the Royal Mail service provided. Kind regards, Higher Nature

Posted 3 months ago

“Usually good service with good products and savings with membership. I have been using them for years so that proves something. However, last order they sent the wrong product despite the correct one being on the invoice. I had to telephone to explain but they did send me a prepaid return label and sent the correct item promptly.”

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Posted 3 months ago

Thank you for taking the time to leave us some feedback. We're sorry to hear that there was a problem with your order but are glad that it resolved quickly for you! Kind regards, Higher Nature

Posted 3 months ago

“Good quality products. Always do deals. Within time frames delivery. But I still not warm up to the new style of subscriptions method where it feel force & less flexibility. Other than that things are good.”

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Posted 5 months ago

Thank you so much for taking the time to leave a review. We have sent your feedback about our subscriptions service over to the relevant team who will take this into consideration for any future updates. Kind regards, Higher Nature

Posted 4 months ago

“Love your vitamins, advice, guidance and the uplifting Bristol Blue colour of the packaging but I struggle with the seal when I open them but more importantly I struggle to screw the tops back on after each dose. I can never get the white stuff off so the lids refuse the thread. I'd love to know how other people with weakened arthritic hands manage. Any tips?”

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Posted 5 months ago

Thank you so much for taking the time to leave a review, we're sorry to hear that you are having some difficulty removing the seals completely and putting lids back on the bottle. We have passed your feedback regarding the seals on our bottles to the relevant team. Kind regards, Higher Nature

Posted 4 months ago

“Products are good but i was confused by the receipt i got with the goods which was without the discount and incuded the cost of post. It was explained by your customer service and i had not checked my payment which was the original charge. So all well in the end but i had to phone to understand the discrepancies.”

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Posted 5 months ago

Many thanks for your feedback and for taking the time to review. Kind regards, Higher Nature

Posted 5 months ago

“Fast and efficient service. I would have given 10, but not a fan of the new website. Invoice also doesn't show your discount any more.”

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Posted 5 months ago

Thank you for the review, hopefully next time we can get 5 stars! We'll pass your feedback on to our web team for review. Kind regards, Higher Nature

Posted 5 months ago

“I am impressed by the range of products that Higher Nature hold and supply. It has certainly kept us in good health. The staff are friendly, helpful and customer focused. It would help,however, if you phone number was more prominent on your statements . Alan.”

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Posted 6 months ago

Thank you for the review, hopefully next time we can get 5 stars! We'll be sure to pass your feedback on to the relevant team for review. Kind regards, Higher Nature

Posted 6 months ago

“As always products very good but I found new order difficult to follow.”

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Posted 6 months ago

Thank you for your feedback, we'll pass this over to our web team for review! Kind regards, Higher Nature

Posted 6 months ago

“Hi I received my item in good time however if I had received the discount code at the time of ordering I would have purchased some omega fish oil caps now I have to order them and pay the transport again.”

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Posted 6 months ago

Thank you for the review, hopefully next time we can get 5 stars! Kind regards, Higher Nature

Posted 6 months ago

“I have always been pleased with my products from you.”

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Posted 7 months ago

Thank you for the review, hopefully next time we can get 5 stars! Kind regards, Higher Nature

Posted 7 months ago

“Very satisfied with all orders”

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Posted 7 months ago

Thank you for the review, hopefully next time we can get 5 stars! Kind regards, Higher Nature

Posted 7 months ago

“Had these before and very happy with them. One star off due to lid being split, probably in transit. Though the seal was intact so the vitamins tablets were fine.”

Helpful Report

Posted 8 months ago

Many thanks for taking the time to review. We are sorry to hear that your item had been damaged in transit, if you would like to contact our customer service team via customerservices@highernature.com, the team can organise sending you a replacement lid out to you. Kind regards, Higher Nature

Posted 7 months ago

“I've been using Higher Natures products for 20 years now and am very happy with them BUT I am not happy with the NEW website design as it has done away with the fast track order system and it now takes 4x as long to complete an order Please get the IT dept to reverse this decision This is why I have given 4 stars”

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Posted 8 months ago

“Ordered online, no problem for one of the products that I wanted, but unfortunate that the other (vitamin D3) was not available with a long date.”

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Posted 8 months ago

Many thanks for taking the time to review. We are pleased to say we have now received a delivery of the Vitamin D3 500iu. Kind regards, Higher Nature

Posted 7 months ago

Higher Nature is rated 4.7 based on 1,268 reviews