Name: Higher Nature
Address: 10 Discovery Way, Horam, East Sussex
Rating: 4.72

“Used to be very good and reliable but now doesn’t keep things in stock. I can never order the pills I want in the size I want and end up having to order more smaller sizes which cost me more.”

Helpful Report

Posted 11 months ago

Thank you for the feedback, we have experienced some supply chain issues which we are working hard to resolve. We are making progress on many fronts and will soon return to the service and supply you have enjoyed. Thank you for your patience as we return to 100% availability. Kind regards, Higher Nature

Posted 11 months ago

“I used to feel like ordering from Higher Nature was good value, especially when you pay the membership fee, however they have changed the system and the free gifts are only selected items that you can only order after your first order. I was shocked that when placing my second order the "free gifts" I tried to order were all out of stock, so this seems more like a very good scam now. I would advise you to shop around before ordering from Higher Nature”

Helpful Report

Posted 11 months ago

Thank you for taking the time to leave your feedback. Our membership scheme has recently changed, and the membership free gift is now claimed on the next order you place with us using the promotional code you would have received in the email following your renewal. The new order needs to be placed at least 24 hours after the membership renewal and include another item. The gift can be claimed anytime up until the end of your membership year. Please ensure you are logged in to your web account to claim your gift as these are only available to our Members and will show as 'Out of Stock' otherwise. Please feel free to give our Customer Service team a call on 0800 458 4747 if you do run into any problems when claiming your free gift. Kind regards, Higher Nature

Posted 11 months ago

“I feel that their products are superior, in particular their TRUE FOOD range ( which i wish they would do more of).I purchase of them because I believe their items are quality.also the service is excellent!”

Helpful Report

Posted 1 year ago

Thank you for the review, hopefully next time we can get 5 stars! Kind regards, Higher Nature

Posted 11 months ago

“I have been with this company for years but am now so frustrated by many supplements being so delayed”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are experiencing some supply chain issues which will be resolved very soon and we'd like to take this opportunity to thank you for your patience whilst we work on replenishing our stock levels. Kind regards, Higher Nature

Posted 11 months ago

“I have been a customer for many years and paid £9 for the year and now it has gone up to £15 pound which I'm not very happy about.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We appreciate all feedback whether good or bad as it allows us to continue reviewing the service that we provide to our customers. Kind regards, Higher Nature

Posted 1 year ago

“Initially I received the wrong order, hence the low score for disappointment and hassle factor to return but I have to say that the mistake was dealt with quickly and efficiently and without dispute so that was very much appreciated”

Helpful Report

Posted 1 year ago

“Your products seem to have very short BB date time spans now. That didn’t used to be an issue. I just bought a years supply of omega capsules, on special offer, only to find that they will expire well before the year is out.”

Helpful Report

Posted 1 year ago

We are sorry to hear that you are not happy with the Expiry date of the special offer Omega 3 Fish Oil. We do highlight all short-dated special offer products on our website, so our customers are made aware to avoid disappointment. We have checked the date on the batch you have ordered and it is displaying BBE 01/25, please contact us if your items display a different BBE date. You can of course return the item to us using the freepost label on the bottom of your invoice, please contact our customer service team if you would like to do so on customerservices@higernature.com. Kind regards, Higher Nature

Posted 1 year ago

“I did not receive the reminder email prior to my order being shipped as I had inexplicably been removed from the reminder list. I have now been placed back on it. Thankfully everything I needed was in the shipment. The products are high quality but there have been so many delays and non availability in recent years. It is not the company it was and as a customer I would appreciate much more information about what is going on.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We appreciate all feedback whether good or bad as it allows us to continue reviewing the service that we provide to our customers. Kind regards, Higher Nature.

Posted 1 year ago

“I received my order very quickly but it include the free product I claimed via a voucher code!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We're sorry to hear that there was a problem with your order. Please contact us at customerservices@highernature.com or call us on 0800 4584747 and provide your account number or address so that we can investigate this further for you. Kind regards, Higher Nature

Posted 1 year ago

“Products are good. But frustrated when 3 months supply of Omega 3 was sent with only 3 wills until use by date. Complained and they did the same again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, we apologise for the disappointment with your recent order. If you could please contact our customer service team we can look into this for you. Kind regards, Higher Nature

Posted 1 year ago

“Usually I’m very satisfied with the service and the products but I found the last item very unpalatable and will not purchase it again”

Helpful Report

Posted 1 year ago

“Your postage has increased significantly. I ordered one item which was out of stock for several months. I have ordered this and other items several times in the past.When the one item was available I had to pay £3.99 postage. Too much.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We appreciate all feedback whether good or bad as it allows us to continue reviewing the service that we provide to our customers. Kind regards, Higher Nature

Posted 1 year ago

“I have been a Higher Nature customer for over 30 years and I have always found their products to be excellent. However, lately I have found them far less efficient than they used to be. There is definitely a lack of communication now. For example, as a member with a repeat order I asked for my free membership gift to be sent with my latest quarterly order. It didn’t arrive. I had been waiting for this repeat order product since September. When my next order (Last December) didn’t arrive, I had to contact Higher Nature to find out why, only to be told that that product wasn’t available at that time. So I was left without and had to make alternative arrangements. FYI I have rarely received my members free gift even if I have chosen one and told Higher Nature.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, I can see we have been in contact regarding your subscriptions. We are sorry that some of our products are currently out of stock and we are proactively contacting any customers affected. Please be assured that our supply chain are working hard to replenish our stock levels. In regards to receiving a membership gift, your membership was charged at a heavily discounted price which means you are not eligible for this. Please accept our apologies for any miss communication regarding this. If you have any further queries please let us know by contacting customerservices@highernature.com. Kind regards, Higher Nature

Posted 1 year ago

“HN is now a distant relative of what once it was. And definitely not for the better. Vitamins missing for months, some not available anymore and other little annoying things like not sending the paper bill with specified the cost of each vitamin. I have asked for this repeatedly, even just to put the prices in the confirmation of order as a mail. But nothing, even last week, although the lady who took my call said she would put a note on my account the vitamins arrived without the prices. I Buford my daughter in law as well and recently I have to look on line in order to know how much her bill is. I am disappointed.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us your feedback. We can see that you have recently made contact with our Customer Service Team. Following on from this, we have reported the issue of your missing invoice to the relevant department. We have also put a catalogue in the post which lists our full product range along with their prices for your information. Sadly, we have experienced some supply chain issues resulting in some products being out of stock which we are working hard to resolve and we'd like to thank you for your patience during this time. Kind regards, Higher Nature

Posted 1 year ago

“Higher Nature has always provided excellent product....but I am waiting for True Food Wise Woman to be reinstated. It was withdrawn a while back..not good for customer service ..”

Helpful Report

Posted 1 year ago

Thank you for the review. We're sorry that True Food Wise Woman is out of stock at the moment. There have been many difficulties sourcing ingredients for some of our products. These difficulties have been caused by a number of issues affecting the world at the moment – with the aftereffects of Brexit and the current Ukraine war all posing their different troubles. And as Higher Nature are not going to compromise on the quality of the products that are manufactured this has caused supply issues while we try to come to a resolution. Please do let us know if you'd like us to contact you when this product becomes available for purchase again. Kind regards, Higher Nature

Posted 1 year ago

“Product and mail order is fine but why offer a free gift for members and then only afterwards inform them they need to add it to an existing order? Unnecessarily difficult and as a result many will not take up the offer as they have already ordered in bulk (or perhaps that is deliberate?)”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We appreciate all feedback, good or bad. Our Membership scheme has recently changed so although the gift cannot be claimed straight away, you do have the whole year of your membership to claim it with any future orders. Kind regards, Higher Nature

Posted 1 year ago

“I used to buy a lot of supplements but now most of my favourites are no longer supplied. Service is still good and goods arrive quickly.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We appreciate all feedback whether good or bad as it allows us to continue reviewing the service that we provide to our customers. Kind regards, Higher Nature

Posted 1 year ago

“In general you are a company I like. However, recently you tend to run out of certain products, sometimes for lengthy periods. It annoys me when you say a product is unavailable, you recommend a replacement which I order, only to be told with 24-48 hours that you now have the original back in stock. Maybe you should have fewer products but ensure you can say you can supply those you do have.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We appreciate all feedback whether good or bad as it allows us to continue reviewing the service that we provide to our customers. We're sorry that We will always endeavour to let our customers know when something is expected back in stock. If there is anything in particular that you'd like us to contact you about, please do let our Customer Service team know by way of email or by calling 0800 458 4747. Kind regards, Higher Nature

Posted 1 year ago

“Products are good; delivery quick. The reason for the average rating is due to how expensive Higher Nature has become.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review, hopefully next time we can get 5 stars! Higher Nature products are specified by our expert nutritionists and all ingredients are sourced from only the best, reputable suppliers who are themselves, experts in their field. Our aim is to use natural ingredients of the highest quality. We also aim to ensure our products are accessible and affordable, and offer excellent value for money. Because we use quality ingredients our products are not the cheapest, and neither are they the most expensive. Kind regards, Higher Nature

Posted 1 year ago

“Normally i would review at 5 but 2products were so close to use by dates -very disappointing”

Helpful Report

Posted 1 year ago

Thank you for your feedback, we apologise for your disappointment with your recent web order. We can see that the short dated products were returned to us and a refund issued. Kind regards, Higher Nature

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Higher Nature Reviews