“Quite possibly one of my worst e-commerce experiences. Product arrived later than claimed. I reached out to the company to cancel and return the product and they have not responded to my emails nor voice message. Product is just sitting here, not being used. Would not recommend.”
Hello Phillip,
We are so sorry for the delays and less than optimal communication. The manufacturer had delays in product availability they did not tell us about, which kept us from being able to update the site. We have had some system issues, losing emails / voicemails, etc as well as personnel issues, all of which have either been corrected or are being corrected as we speak. What can we do to help? Rest assured we will make it right! Email to highlandsfightgear@gmail.com for fastest response please.
REX
Sales Manager
“Ordered a boxing gym timer from them. They sent me the wrong one. I told them and they were cool about it. They said that I could keep the one they sent by mistake and that they would send me the correct one. They sent the correct one but it doesn’t work. At that point I didn’t want to deal with it any more so that’s where the story ends.”
Hello,
So sorry for the issues with your order. We ship direct from our supplier and sometimes they send the wrong item. If we can do something further to help you, please let us know. If the correct timer isn't working still, let us know and we can set up a return / replacement.
Sales Manager
Highlandsfightgear.com
