“I was disappointed with Highlands, I never received any confirmation of my order or shipping, and everything was slow (which I understand, given the current supply chain issues), but without automated order receipt, I didn't know what was going on until I reached out to customer service.”
Hello Sarah,
Glad you received the backpack and are enjoying it :) I have re-sent the order confirmation to the email provided in your order in case it may have gotten stuck in your spam or trash folder. As always please let us know immediately if you have any questions or need help with anything by calling 877-904-7111 or emailing us at support@highlandsfightgear.com We are here to help!
REX
Sales Manager
“My last order was messed up. It was delayed due to shortage of product. They talked me into a substitute and upon receiving it found it was of no use to me. It was suppose to be body spray but in fact was mat cleaner not for body. I ended up donating it to our school wrestling program.”
Hi Robert,
Wanted to personally apologize for the shortage of cleaning products. COVID has caused all sorts of supply chain issues. Many of our suppliers are back up and running now, some still running a bit late--be sure to email or call us prior to purchasing these types of products in the future to support@highlandsfightgear.com and we'll verify stock before ordering, etc.
Rex Murphy
Sales Manager
Highlandsfightgear.com
