Highlands Fight Gear Reviews

3.8 Rating 84 Reviews
68 %
of reviewers recommend Highlands Fight Gear

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I placed an order hoping that I wasn’t one of the many who had issues with shipping and actually being able to get in touch with someone. I figured I’d go ahead and call to ensure my order was shipping out within 1-3 days as what was stated in my purchase confirmation email as I needed the product within 10 days. After multiple phone calls and sending emails I still have yet to get in touch with someone.
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Posted 2 years ago
I ordered three items 11 weeks ago. After about seven weeks, multiple phone calls and emails, with no response, I finally got an email saying my products were shipping that week. A couple weeks later, one of the three items was delivered. After more emails, and no response, it is obvious that they aren't interested in providing the products they sell, nor in communicating in any way. I have asked for a refund. Hopefully, that will happen.
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Posted 2 years ago
Hi Shannon, I am so sorry, we had a system issue delaying / deleted emails, messages, etc. It does show in our system that we have sent over a refund on February 5th. Please call us toll-free at 877-904-7111 if you need anything else or have any questions. We shouldn't have any more system issues! REX Sales Manager
Posted 2 years ago
I tried to return a singlet [Matman Youth Nylon Singlet - Royal, Size: Youth Medium (75-85 lbs.), mm81yroy] on 12/28/2021 and 1/4/2022. I never heard anything back from customer service. I have attached my order and proof of my emails. Now I have a singlet that I may not be able to return. :(
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Posted 2 years ago
Hi Jeffrey, So sorry for the delays in communication. We had a system issue delaying messages, emails, etc around the time of your order. I will email you shortly to see what we can do to get this corrected / returned for you. REX Sales Manager
Posted 2 years ago
Took forever to get Singlet sent email’s phone calls no response sent email to cancel order wanted it for Christmas, your Company sucks.
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Posted 2 years ago
I have emailed numerous times with no response. I was sent a knock and not the Adidas that I ordered. I tried calling and no one answers.
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Posted 2 years ago
Hi Rachelle, Looks like the item was substituted due to the Adidas not being available at the time of the order, sorry about that. Will email you shortly to get this corrected. REX Sales Manager
Posted 2 years ago
I sent an email to customer service. The shirts I ordered are in the upper left corner of my picture. I didn't receive them. I received (2) Black Striped shirts, (2) lanyards that go around your neck. The other items were fine. Pls let me know how to proceed.
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Posted 2 years ago
Hi Gary, This must have been a shipping error--I will check on it personally and get back with you asap! REX Sales Manager
Posted 2 years ago
I ordered wrist bands and received flip disks. I’m still trying to contact someone for my correct purchase. Have had no luck three phone calls and three emails? Nothing.
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Posted 2 years ago
Hello Ronnie, So sorry for the late response. We have had a few system issues causing phone and email problems, those are fixed now. After looking into your order, it appears Nimes is working with you to get the incorrect item returned. The manufacturer shipped the wrong item, etc. She should have that return label for you shortly and we'll get this resolved. Keep us posted and let us know if you have any further issues or questions! REX Sales Manager
Posted 2 years ago
I ordered a simple chin strap foam replacement 18 days ago. I was charged and it STILL isn't here. I followed up with an email to customer service 3 days ago and have received no response. VERY unhappy with this company.
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Posted 2 years ago
Hi Brett, So sorry for the delays. We have had system issues, etc as well as personnel issues, all of which have either been corrected or are being corrected as we speak. Please email highlandsfightgear@gmail.com for the best response. I will email you directly as well in a few minutes. We will get everything corrected for you :) REX Sales Manager
Posted 2 years ago
Sent me the wrong thing and never got me what I wanted.
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Posted 2 years ago
Hello Kyle, I researched your order and first we apologize that the manufacturer sent the wrong product! Second, they did send an RMA (return instructions and label) to us, which was forwarded to you again just now by Nimes so you can drop that in the mail. As soon as they get the youth sleeve back, they'll send out the knee pad you ordered. Please check your spam folders, just in case it went there. Please let us know asap if you have any issues! Email is best: customerservice@highlandsfightgear.com REX Sales Manager
Posted 2 years ago
I ordered a 6ft MMA Bag. I Never received my order yet my receipt says account settled because they sure took my money. I have called and called and called. They won't answer the phone, return your calls or provide tracking numbers for your shipment BECAUSE THEY DON'T PLAN ON SENDING YOU YOUR ORDER. EVERYONE file complaints with the BBB. I SURE AM.
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Posted 2 years ago
Hi Brandy, I am not sure what happened here, but we've been in business for many years and never EVER just take anyone's money without sending product. Never. I am sorry you were not able to get through on the phone--we have had some phone system issues lately. There must have been as issue at the manufacturer, where we ship from. That said, we will investigate this order and make sure you either receive the product shortly or a full refund, ASAP. Expect a call or email Monday as soon as we're able to determine the status of your order. Sales Manager HIghlandsfightgear.com
Posted 2 years ago
Never came through with my order and they took forever to inform me of another option. And when they finally did it was 4x as much more money than the item they originally sold.
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Posted 3 years ago
So sorry for the inconvenience. The problem delaying getting other options is sometimes a supplier won't answer our emails for days due to their own overload and short staffing due to Covid. For that particular item, the supplier was unclear about whether they had stock or not, finally answered they did not, and we offered the only other option we had. Hopefully we can be of better service next time.
Posted 2 years ago
I have not yet received my order or got an update when it would be shipped
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Posted 3 years ago
We never got the wrestling shoes we ordered or out money back. Have contacted y’all several times about it
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Posted 3 years ago
Hello Ron, We have tried to contact you twice by the email provided in the order but have not received a response. We are always happy and quick to refund when something isn't available, as was the the case with this order. Please email us with the correct contact information to support@highlandsfightgear.com and we will get the refund taken care of immediately.
Posted 3 years ago
Came late too tight
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Posted 3 years ago
I never received it
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Posted 3 years ago
Hello Chris, We did try to contact you by the email provided in the order but did not receive a response, maybe it ended up in your junk folder. Our team was changing at that time and it also appears that we did not follow up--for that we apologize. Regardless, we are always happy and quick to refund when something isn't available, as was the the case with this order. Please email us with the correct contact information to support@highlandsfightgear.com and we will get the refund taken care of immediately.
Posted 3 years ago
I never recived my order and never recieved a refund. I was given a run around about why and with no other option i had to take the loss with no gear and with out a refund!
Highlands Fight Gear 1 star review on 25th July 2020
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Posted 3 years ago
Hi Chasidy, I apologize for the unavailability of the shoes; the manufacturer was changing stock levels almost daily at that time and that one went out of stock; since we drop ship direct from the manufacturer, we don't have any control over that. Yes, another color was offered, which was not acceptable, totally understand. The refund did happen according to our processor records, which show one charge and one refund; if you show two charges, one had to be only an authorization or under a different name--if there was another purchase under a different name, please let us know. Here's the proof of what I am saying below--one charge, one refund, net amount shows zero. Again I apologize for the not so great experience.
Posted 3 years ago
Terrible! Sold me out of stock gear and wouldn’t return any correspondence with regards to refund.
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Posted 3 years ago
Hi Ray, I do apologize for the out of stock product. We ship everything from the manufacturer or larger distributor and recently due to COVID, and they are often unable to communicate with us with regard to out of stocks, so we don't know until this happens and we call them, etc. The correspondence issue was an email problem which has been fixed. I also just checked the Paypal records and we do show Payment refunded to Raymond Fehrman December 3, 2019 at 10:23:05 AM PSTTransaction ID: 6F4201086F102794T. Again I apologize for the issues; hopefully we will be able to serve you better in the future. Sales Manager Highlandsfightgear.com
Posted 3 years ago
Waited over 2 months for my order with absolutely no communication, yet they had no hesitation charging my credit card. Only when i complained was it corrected.
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Posted 3 years ago
Hi Jennifer, We do apologize for the delays. Looks like you ordered on Feb 25th and communication regarding a stock issue at the manufacturer, where we ship from, began the next morning at 1124 am, with several emails with our customer service department about the item, updates on availability. opportunity to wait for stock to arrive, etc. The manufacturer, however, did not have the item when they stated and did not notify us when they were going to continue to be out of stock. However--our team did not check back with them to ensure the item had been shipped--that was our mistake and we apologize for that. Due to the product continuing to be unavailable, your order was refunded in full yesterday. Again we apologize for our errors and hope to do a better job in the future.
Posted 3 years ago
I ordered a product on back order, they reached out kindly asking if I noticed it was back ordered and if the delay was acceptable. I replied yes but then weeks later nothing has shipped, the payment I made via PayPal is showing "failed" payment on the website when you check the order status. No email responses, none of the phone calls work. Bummer. I will be contacting PayPal to dispute the charge. Maybe its just COVID but this is not how a business should operate taking money for items they are not shipping.
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Posted 3 years ago
Hi LIsa, Our apologies for not providing the best order experience, however we did have a few things happen that were out of our control. Our supplier for these products, like many companies, was operating on short staff due to COVID as well as not being able to get clear communication from their supplier as to when it would arrive, plus some phone / email issues we encountered around that time did not help, either. Again, I apologize. Looks like our customer service team refunded your order on April 22nd and our phone / email issues have been corrected. We do have a new supplier of hand sanitizer now, however and can provide this product if you need it. We do aim to do a better job for you if we have the opportunity in the future. REX Sales Manager
Posted 3 years ago
Ordered item that showed as stock on the website. Received a follow-up email clarifying that it was back-ordered from the manufacturer,... which I understand -- but, that there would be a 20% upcharge once it was available. I was asked via email how I would like to proceed, and I followed up with 2 emails that I wanted it cancelled. To date, and it has now been a week, I have not received a reply, nor seen the credit. I have disputed the payment with the credit card company, and will contact the BBB next. It's ridiculous --- either ship the item, or cancel the order. They billed the credit card without shipping the item, even after having asked for clarification as to my directive -- and have not credited it back. Not the end of the world, as I won't pay it,... but still. Sucks that companies choose to operate this way.
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Posted 3 years ago
Hi Richard, Sorry for the inability to fulfill the order and the confusion here. As our customer service team stated in the emails to you, the delays and increase in cost was caused by COVID, and the manufacturer passed on an increase of 20% to us; being that we may only make 5-10% if that on these products, we could not just absorb the cost. I did see the last email where you requested to cancel /refund and looks like that did not happen. Apologize for that. I have initiated the refund today and you should see the credit on your card soon. We also had some email and phone issues hampering our ability to receive and respond to calls / emails properly around that time; these issues have been corrected. Once you see the merchant email receipt that should have arrived today, stating a refund is in process, would you mind cancelling your card dispute or other action you may have taken? I personally apologize that your request was not completed properly; those issues will be addressed with the team. Rex Murphy Sales Manager
Posted 3 years ago
Highlands Fight Gear is rated 3.8 based on 84 reviews