Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.86

4.9 Rating 3,110 Reviews

97 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Questions

Metrics

4.9

Based on 3,110 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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Hilton Car Supermarket 5 star review on 14th July 2022

ROSALIND ALLSOP

Joseph Robert Gorst

ROY SHARP

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was completed online, and all of the information was presented in an understandable and practical manner.”

Helpful Report

Posted 9 months ago

Hello Nixon! Thank you for your amazing review! We're delighted to hear that you found the online process smooth and the information clear. Your feedback is incredibly valuable to us. Happy driving, and we hope to see you again soon!

Posted 9 months ago

“Really good experience.”

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Posted 9 months ago

Hello Duran! Thank you for your wonderful review! We're so glad to hear that you had a really good experience with us. Your feedback is greatly appreciated, and we're here to help whenever you need us. Happy driving, and we hope to see you again soon!

Posted 9 months ago

“My initial experience with Hilton Car Supermarket was excellent. Jay was incredibly efficient and kept me informed. I would tell my friends and family about Hilton Car Supermarket !”

Helpful Report

Posted 9 months ago

Hello Zachary! Thank you so much for your fantastic review! We're thrilled to hear that your initial experience with us was excellent and that Jay made such a positive impression. Your recommendation to friends and family means the world to us! We're here for you anytime you need assistance. Happy driving!

Posted 9 months ago

“My wife and I had an amazing experience! Will definitely recommend and go back to!”

Helpful Report

Posted 9 months ago

Hello Medina! Thank you so much for your wonderful review! We're thrilled to hear that you and your wife had an amazing experience with us. Your recommendation means the world to us! We can't wait to welcome you back for your next visit. If there's anything you need in the meantime, just let us know. Happy driving!

Posted 9 months ago

“If you are looking for Best Used Car Dealer thn You are on the right site. Best dealers.”

Helpful Report

Posted 9 months ago

Hello Janet! Thank you for your amazing review! We’re thrilled to be recognized as the best used car dealer. Your support means everything to us, and we’re committed to providing top-notch service every time. If you need anything else, don’t hesitate to reach out. Happy car shopping!

Posted 9 months ago

“kept things straightforward and kept me updated at every stage. gets the car in a week.”

Helpful Report

Posted 9 months ago

Hello Alfie! Thank you for your thoughtful review! We're glad to hear that you found our process straightforward and appreciated the updates throughout. It’s great to know everything went smoothly, and we hope you enjoy your new car! If you need anything else, we’re just a call away. Safe driving!

Posted 9 months ago

“All of the people I spoke to were kind and honest. Many thanks, guys”

Helpful Report

Posted 9 months ago

Hello Joseph! Thank you for your kind words and for taking the time to share your experience! We’re delighted to hear that our team made such a positive impression with their kindness and honesty. Your feedback means a lot to us, and we’re here to help whenever you need. Looking forward to welcoming you back soon!

Posted 9 months ago

“Going to the Hilton Car Supermarket in Milton Keynes was the finest choice I have ever made. Without putting any pressure on me, Mr. ALi helped and suggested me at every turn. Everything about the trip was excellent. Excellent teamwork, attention, and service.”

Helpful Report

Posted 9 months ago

Hello Paige! Thank you for your amazing review! We're thrilled to hear that your experience at Hilton Car Supermarket was your finest choice and that Mr. Ali provided you with such supportive service. Our team takes pride in offering excellent attention without any pressure. Your feedback truly motivates us, and we can't wait to welcome you back for your next visit. Safe travels with your new car!

Posted 9 months ago

“I had first-rate service. After my inquiry was handled quickly and effectively, I was able to drive a car through the London Hilton Car Supermarket. Hassan from Hilton Car Supermarket was really helpful when I had questions, even after the car was delivered.”

Helpful Report

Posted 9 months ago

Hello Evan! Thank you for sharing your experience with us! We're delighted to hear that you received first-rate service and that Hassan was able to assist you effectively. Our team is always here to help, even after the delivery process. We appreciate your feedback and look forward to serving you again in the future. Enjoy your time on the road!

Posted 9 months ago

“I'm thrilled with my new car, and I must add that Jay and Shahbas provided me with outstanding service. Throughout the entire procedure, he was incredibly thorough, comforting, and effective. Jay provided me with excellent service from beginning to end, which is a testament to Hilton Car Supermarket. Overall, I'm really happy and would suggest Hilton Car Supermarket.”

Helpful Report

Posted 9 months ago

Hello Patrick! Thank you so much for your wonderful review! We're thrilled to hear about your experience with Jay and Shahbas and that they provided you with outstanding service throughout the process. It's our mission to ensure our customers feel comfortable and satisfied, and your feedback truly highlights that. We appreciate your recommendation and wish you many happy journeys in your new car!

Posted 9 months ago

“Although I was hesitant about placing an online automobile order, I must admit that some of the automated procedures made the process very simple. The Hilton Car Supermarket's excellent customer service made sure that everything was resolved in the end! And I'm thrilled with my new vehicle.”

Helpful Report

Posted 9 months ago

Hello Garcia! Thank you for your fantastic review! We're so glad to hear that the online ordering process was simple for you and that our customer service team made everything run smoothly. Your satisfaction means the world to us, and we're excited that you're thrilled with your new vehicle. If you need anything in the future, don't hesitate to reach out! Enjoy the ride!

Posted 9 months ago

“Excellent & Amazing”

Helpful Report

Posted 9 months ago

Hello Jennifer! Thank you for your amazing review! We're absolutely delighted to hear that you had such an excellent experience with us. Your kind words mean a lot to our team, and we’re thrilled to have exceeded your expectations. Enjoy your journey ahead!

Posted 9 months ago

“Their employees were magnificent. They were up front about everything. They are just true honest people.”

Helpful Report

Posted 9 months ago

Hello Neikle! Thank you for your kind words! We're thrilled to hear that our employees made such a positive impression on you. Honesty and transparency are core values for us, and it’s wonderful to know that you felt that during your experience. We truly appreciate your feedback and look forward to seeing you again in the future. Safe travels!

Posted 9 months ago

“Overall it was a Great Experience!!”

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Posted 9 months ago

Hello Margaret! Thank you for your review! We're thrilled to hear that you had a great experience with us. It's always our goal to provide outstanding service, and your feedback truly motivates our team. We can't wait to assist you again in the future! Safe travels and enjoy your new ride!

Posted 9 months ago

“Helpful and honest.”

Helpful Report

Posted 9 months ago

Hello Sara! Thank you for your kind words! We're so glad you found our team helpful and honest. Your positive experience is what we aim for, and it means a lot to us. We appreciate your support and hope to assist you again in the future! Safe travels!

Posted 9 months ago

“The staff is really helpful, courteous, and knowledgable. They made it very easy to choose, purchase, and pick up a new vehicle, and they made the whole process stress-free. I would definitely suggest them!”

Helpful Report

Posted 9 months ago

Hello Aaron! Thank you so much for your wonderful review! We're thrilled to hear that our staff made your experience easy and stress-free. Providing helpful and knowledgeable service is what we strive for, and we’re glad it made a positive impact on your vehicle purchase. We truly appreciate your recommendation and look forward to welcoming you back for any future needs! Happy driving!

Posted 9 months ago

“I'm really pleased with the assistance I got from Hilton Car's client advisor, Ali. Absolutely no problems. I now have a beautiful new car at what I think is a comparable price, and everything proceeded without a hitch. Additionally, I like that the amount they mention is what you pay and that there were no absurd admin costs.”

Helpful Report

Posted 9 months ago

Hello Michael! Thank you for your fantastic review! We're so pleased to hear that Ali provided you with excellent assistance and that your experience was seamless. It's wonderful to know you found a beautiful new car at a fair price without any unexpected costs. Your satisfaction is our priority, and we hope you have many enjoyable drives in your new vehicle! Looking forward to welcoming you back!

Posted 9 months ago

“Purchasing a vehicle was an incredible experience for me. They found me a financing package in a day and are incredibly helpful and customer-friendly.”

Helpful Report

Posted 9 months ago

Hello Callum! Thank you for your wonderful review! We’re delighted to hear that your vehicle purchase was such an incredible experience. It’s great to know our team was able to find you a financing package quickly and that you felt well-supported throughout the process. Your satisfaction means a lot to us, and we hope you enjoy every drive in your new car! Looking forward to welcoming you back!

Posted 9 months ago

“I'd seen a particular car on auto trader selling at Hilton supermarket which was approximately 4 hours from my home, I decided to make an appointment to have the car reserved on a Sunday around 2 pm then afterwards I'd then continue my journey to stay in a hotel and see family. When we arrived the sales room was very busy but initially we didn't have to wait long for us to see a salesma who gave us the key to view the car, we then went back the sales room but had to wait to see the salesman again, it continued like that for the next 3 hours, we'd asked if the car had a full service history and was told yes it did and was assured it would be covered under the 7 year warranty, I'd noticed the one tyre needed replacing, he explained that their mechanics didn't work on Sundays so he offered me a £50 reduction off the car which I agreed to. It advertised on their website that the cars are thoroughly inspected to make you completely confident about its condition and safety. I was already tired after the long drive there and with it being so hectic in the sales room I couldn't wait to get all the paperwork done and get back on the road It was after I arrived at my family's home that it wasn't just one tyre that needed replacing but three. I just felt so annoyed and just wasn't happy with the car so decided to go to a reputable garage to part exchange the car I'd bought early September and had for 2 months. It was then I found out that in my ignorance the car did not have a full service history which reduced the sale of the car. The comparison between the Hilton supermarket and the garage I used to buy my new car was vast, it was more personal buying the car and also aftercare by ringing me up asking if everything was ok and if I had any problems I should get back to them. All in all I would not recommend Hilton supermarket”

Helpful Report

Posted 9 months ago

Thank you for sharing your experience with us. We're genuinely sorry to hear about the issues you encountered during your visit to Hilton Car Supermarket. We take your concerns seriously, and we completely understand how frustrating this must have been for you, particularly after your long journey. Your feedback is invaluable to us, and we are committed to improving our processes to ensure a better experience for our customers in the future. Our team will contact you as soon as possible, and we will do our utmost to address your concerns. Thank you once again for your feedback.

Posted 9 months ago

“kept things straightforward and kept me updated at every stage. gets the vehicle in a week.”

Helpful Report

Posted 9 months ago

Hello Joseph! Thank you for your great review! We're happy to hear that you found the process straightforward and appreciated our updates throughout. Knowing we could get you your vehicle in just a week is fantastic. Your satisfaction is our top priority, and we hope you enjoy your new car! Looking forward to seeing you again!

Posted 9 months ago

Hilton Car Supermarket is rated 4.9 based on 3,110 reviews