Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,582 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,582 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“The quality of your clothes has declined both in fabric and workmanship”

Helpful Report

Posted 2 days ago

Hi Richard, I’m really sorry to hear that you’re unhappy with the quality and workmanship. This isn’t the standard we aim for. If you’d like, please share your order number and any photos of the items. We’ll arrange a replacement or refund and review what happened to prevent this in the future. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 day ago

“Usually very nice clothes but the returns procedure is difficult. A pity that there are so few shops now.”

Helpful Report

Posted 2 days ago

Hi Mary, I’m really sorry to hear that the returns procedure has been difficult and that there are so few shops now. That’s not the experience we want you to have. If you’d like, please share your order number and details of the issue with the return. We’ll review the process and find a quicker, clearer solution for you, and we can also confirm any available options for returning from home or via a store drop-off. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 day ago

“The top is up to your usual high standard. It is a pity your delivery service isn't up to the same standards. I order next day delivery to come on Tuesday, my parcel arrived on Thursday. This isn't the first time this has happened and isn't good enough.”

Helpful Report

Posted 3 days ago

Hi there, I’m really sorry to hear about the delayed delivery. That isn’t the service we aim to provide, and I can understand why you’d be frustrated. If you’d like, please share your order number and we’ll look into what happened with the delivery and help get this resolved as quickly as possible. We can also review delivery options and any applicable discounts to make this right for you. Thank you for bringing this to our attention. Kind regards, Team Hobbs

Posted 1 day ago

“I spent my birthday money on these as I dont normally treat myself to something so pricey. But wanted a lovely pair of shorts for posh outings. Unfortunately after one wear and wash these have lost there shape and become very baggy on me. Due to your policy I am unable to return these due to wearing them. I dont often treat myself to such luxury but thought with the price they were, they would live up to the standard I expected. Very disheartened. When I tried them on in the shop they fit lovely. But shouldn't be such a difference after one wear and wash.”

Helpful Report

Posted 4 days ago

Hi Susie, I’m really sorry to hear the shorts didn’t hold their shape after one wear and wash. That’s not the standard we aim for, especially given the price. If you’d like, please share your order number and we’ll review your case and see what we can offer—replacement, refund, or store credit. We can also advise on care to help prevent this in the future. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 day ago

“It’s is very heavy and rude fabric”

Helpful Report

Posted 5 days ago

Hi there, I’m really sorry to hear the fabric feels heavy and rough. This isn’t the experience we want. If you’d like, please share your order number and the item details, and we’ll look into a replacement, refund, or fabric assessment and help you find a better option. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 day ago

“Usual good service with quick refund”

Helpful Report

Posted 5 days ago

Hi there, I’m sorry to hear your experience was only partly positive and that the refund happened quickly. If you’d like, please share your order number and any details about what happened, and we’ll review the issue and see how we can make it right. Thank you for taking the time to let us know. Kind regards, Team Hobbs

Posted 1 day ago

“Very poor customer service -Cost of returns and the Non acceptance of returns to stores when purchased online.”

Helpful Report

Posted 5 days ago

Hi Frances, I’m really sorry to hear about the poor customer service and the issues with online returns and in-store acceptance. That isn’t the experience we aim for. If you’d like, please share your order number and details of the purchase and the store’s return policy you were told about. We’ll review the situation and help find the best solution, including any possible return options and costs. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 day ago

“Sorry to be negative but paid for next day delivery only to find I had to wait more than 5 days for Evri to deliver my order.”

Helpful Report

Posted 6 days ago

Hi Sally, I’m really sorry to hear about the delay you experienced with Evri. That isn’t the service we aim for, and I understand how frustrating it must have been waiting so long after paying for next-day delivery. If you’d like, please share your order number and we’ll investigate what happened with the delivery and see what we can do to resolve it quickly. We can also review delivery options and any applicable discounts to set this right. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 day ago

“Beautiful material and design but far too big - so much material.”

Helpful Report

Posted 1 week ago

Hi Nicola, I’m really sorry the item didn’t fit as hoped. We want you to love both the material and design, so I’d like to help with a return, exchange for a smaller size, or advice on alterations if that’s preferable. If you’d like to proceed, please share your order number and the size you’d like. We’ll arrange the quickest option and ensure you’re supported every step of the way. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 day ago

“I often buy from Hobbs as I find their Petite range is exactly right for me.”

Helpful Report

Posted 1 week ago

Hi Elaine, Thank you for your loyal support and for mentioning the Petite range—delighted to hear it’s right for you. If there’s anything you’d like to feedback or if you need help with sizing or online orders, please share your order number and we’ll assist. Thank you for choosing Hobbs. Kind regards, Team Hobbs

Posted 1 day ago

“I have 8 or 9 Carly dresses which I love but this one was very creased when it arrived and is full of static . I had to iron it to look wearable. Very disappointed and not sure I’ll ever be able to wear it”

Helpful Report

Posted 1 week ago

Hi Victoria, I’m really sorry to hear your Carly dress arrived creased and with a lot of static—that’s not the experience we want. We’d like to help make this right. If you’d like, please share your order number and a couple of photos. We can arrange a replacement or refund and review options to prevent this in the future. In the meantime, tips like a quick tumble on a low heat with dryer sheets can help reduce static, and a light iron/steam before wear should help with creasing. Thank you for letting us know. We’ll work to get this resolved for you. Kind regards, Team Hobbs

Posted 1 day ago

“I’m sure this dress is lovely but sadly because Hobbs will insist on using EVRI I never received my order. Customer service dealt with the issue very well but I still don’t get my order and as long as EVRI are used I won’t order again. Very sad as I love the products but can’t get to a store.”

Helpful Report

Posted 1 week ago

Hi Nicola, I’m really sorry to hear about the delivery issue with Evri and that it’s affected your experience with Hobbs. We’d like to look into what happened and see what we can do to resolve it. If you can share your order number, we’ll investigate the delivery, review options, and discuss possible remedies so you can receive your items or a suitable alternative. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 day ago

“I very much like Hobbs quality clothes as a rule.”

Helpful Report

Posted 1 week ago

Hi Rachel, I’m glad you’ve had generally positive experiences with Hobbs. I’m sorry this isn’t reflected in your latest experience. If you’d like, please share your order number and any details about what didn’t meet your expectations this time. We’ll review promptly and look into a suitable resolution, whether that’s a replacement, refund, or alternatives. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 day ago

“Really disappointed in this blouse colour is very dull, quality is not what it used to be !”

Helpful Report

Posted 1 week ago

Hi Janet, I’m really sorry you’re disappointed with the blouse colour and the overall quality. That isn’t the standard we aim for. If you’d like, please share your order number and any photos of the item. We’ll review what happened and arrange a replacement, refund, or suitable alternative as quickly as possible. We can also check fabric and colour options to find something you’ll be happier with. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 day ago

“I have a Blake linen jacket with one button , hoped this jacket would be more or less the same in a different colour .But it had 2 buttons and much longer and looked like a mans suit jacket!”

Helpful Report

Posted 2 weeks ago

Hi Lesley, I’m really sorry the jacket didn’t meet your expectations in the new colour. That isn’t the fit or style we want you to have. If you’d like, please share your order number (and any photos if possible) and we’ll help arrange an exchange or return, and check options for a different colour or fit. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 day ago

“£150 taken out of my credit card. Goods not received. No response from Customer Services”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear about £150 being charged and that you haven’t received your goods or a response from Customer Services. That isn’t the service we aim to provide. If you’d like, please share your order number and any details you have. We’ll look into what happened with the charge and why the delivery didn’t arrive, and we’ll work to resolve this as quickly as possible. We can also review what went wrong with our communications to prevent this in the future. Thank you for giving Hobbs a chance to address this. Kind regards, Team Hobbs

Posted 1 day ago

“Extremely disappointed in my overall experience with Hobbs on this occasion. The dress was bundled into a small bag, buttons opened and very creased. It did not look like a new dress. I had to send the dress to be pressed to try and remove the creases as it was ordered for a family occasion and I paid the extra charge for express postage to receive it on time. It’s a very wide fitting dress, with side pockets. I have bought many items from Hobbs and have been pleased with my purchases in the past. For this reason I felt like it was a safe purchase but it was not. I would describe the dress as quite baggy in style.”

Helpful Report

Posted 2 weeks ago

Hi Monica, I’m really sorry to hear about the condition of the dress and the experience you had with the packaging and fit. That isn’t what we want for our customers, especially when it’s for a family occasion. If you’d like, please share your order number and any photos of the creasing and the packaging. We’ll arrange an appropriate resolution (replacement, refund, or alteration where possible) and review how this was handled to prevent it happening again. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 day ago

“I was really disappointed that the price of the return wasn’t more transparent before I bought - 20 euros return fee from Portugal; compared to other outlets I thought this was pretty steep.”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear that the return fee wasn’t transparent before you bought. That isn’t the experience we want, and I can understand how frustrating that would be. If you’d like, please share your order number and any details about the purchase. We’ll review the return charges and options for Portugal to make this right and avoid surprises in the future. Thank you for giving us the chance to address this. Kind regards, Team Hobbs

Posted 1 day ago

“Items are poorly packed and very creased when delivered.Items of this cost should be sent out on hangers to minimise creasing.P+P is too high.”

Helpful Report

Posted 2 weeks ago

Hi there, We’re sorry to hear your items arrived poorly packed and creased, and that you feel the value isn’t right. Please share your order number and any photos if possible so we can investigate and make this right. Kind regards, Team Hobbs

Posted 2 weeks ago

“I feel that Hobbs is not the label it used to be. Sizing is off. Quality is inconsistent. Items arrived 'shoved' into the delivery bag, full of creases which would require professional steaming to allow them to be worn. I have returned so many items this season that I hesitate to order anything from 5his label.”

Helpful Report

Posted 3 weeks ago

Hi there, We’re very sorry to hear about your recent experiences and truly appreciate you taking the time to share such detailed feedback. We’re disappointed to learn that the sizing, quality, and presentation of your items have not met your expectations, as this is not the standard we strive to uphold. We understand how frustrating it must be to have to return multiple items, and we regret the inconvenience this has caused. Your comments regarding inconsistent sizing, product quality, and packaging have been noted and will be shared with the relevant teams so we can review and improve. We value your loyalty and are sorry to hear that this has impacted your confidence in ordering from us. We are committed to making improvements and hope we can restore your trust in the future.

Posted 3 weeks ago

Hobbs is rated 4.4 based on 4,582 reviews