Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,591 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,591 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Shoes were a different shade”

Helpful Report

Posted 2 days ago

“Great store”

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Posted 2 days ago

“Overpriced dress not stylish”

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Posted 5 days ago

“The staff in my local store in Tunbridge wells are standoffish and come over as rude. They don’t offer to help unless they think you are their “type”. As a result I’ve stopped going there. I liked the dress though and needed ones for an event. So I used them. I won’t be back as nothing has changed. I asked to try it on as I’d ordered online. They sighed, then said they’d have to find a hanger. Then put it in a changing room and didn’t even tell me!!”

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Posted 1 week ago

“Very disappointed.Jacket came with 3 missing buttons.”

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Posted 2 weeks ago

“I didn't like the feel of the material. I am petite and it reaches me at my ankle. Why are the petite dresses so long? I returned it.”

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Posted 2 weeks ago

“Never received. Why would any self-respecting business use Evri as their courier is beyond me. Very disappointed by this, though the customer service refunded me very quickly.”

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Posted 2 weeks ago

We’re sorry your order never arrived and for the frustration with the courier. We’re glad the refund was processed quickly. If you’d like us to look into the delivery issue further, please contact our customer service with your order number and any relevant details so we can assist.

Posted 2 weeks ago

“Material too heavy for summer wear. Sizing seemed tight.”

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Posted 3 weeks ago

We’re sorry to hear the material felt heavy for summer and that the sizing seemed tight. If you’d like us to look into this further, please contact our customer service with your order number and any relevant details so we can assist.

Posted 2 weeks ago

“Sadly the beautful dress puckered as apparently occasional 'bad' product sent picture and return agreed end April still not reimbursed or had dress returned. I want to repurchase but stock running low.”

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Posted 3 weeks ago

We’re sorry to hear about the dress issue and the delay with your return/reimbursement. Please provide your order number and any relevant details (and photos if you have them) so we can look into the status and help resolve this as quickly as possible.

Posted 2 weeks ago

“Clothes do not fit unless you try them on. But Hobbs are closing their High Street stores locally, so you cannot try them on. The last order proved that mail order does not work. just had to be returned”

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Posted 3 weeks ago

Hi Rod, We’re sorry to hear your trouble with clothes sizing problems, and that store closures and mail-order issues have affected your experience. Please contact our customer service with your order number and any relevant details so we can look into it. Kind regards, Team Hobbs

Posted 3 weeks ago

“I love the soft pink and blue colours of these pretty shoes to match Hobbs' dresses and jackets. However, there is no buckle to hold the shoe to my foot as I walk. Others may find the elasticated strap sufficient to hold the shoe in place, but I found the strap constantly slipped off my heel and impossible to walk in. Sadly, therefore, I must return these lovely Serena slingback shoes.”

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Posted 1 month ago

Hi Christina, We’re sorry the Serena slingback shoes didn’t fit as expected. We understand how frustrating the strap slipping can be. If you’d like us to help with the return, please contact our customer service with your order number and any relevant details. Kind regards, Team Hobbs

Posted 3 weeks ago

“Wry wide not so flattering”

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Posted 1 month ago

Hi there, We’re sorry to hear the item wasn’t flattering for you. If you’d like us to look into this, please contact our customer service team with any relevant details (order number and item name) so we can assist further. Kind regards, Team Hobbs

Posted 3 weeks ago

“I love Hobbs clothing. Classic, charming and high quality. I am mystified by the sizing used for their US mail order market. It irks me when I pay for shipping both ways ($28) because Hobbs cannot figure out fit and size.”

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Posted 1 month ago

Hi Nicole, Thank you for sharing your kind words about Hobbs, and I’m sorry to hear you’re finding the US sizing and shipping process frustrating. If you’d like us to look into your sizing concerns or help with any specific fit issues, please contact our customer service team with any details you’re comfortable sharing and we’ll assist further. Kind regards, Team Hobbs

Posted 3 weeks ago

“Horrible fabric the previous version was linen and really nice this is awful fabric”

Helpful Report

Posted 1 month ago

Hi there, We’re sorry to hear you were disappointed with the fabric. We understand how frustrating it is when a newer version feels different from a previous one you loved. Your feedback is really valuable, and we’ll be sure to share it with our product team as we continue reviewing materials and customer preferences. Thank you for taking the time to let us know. Kind regards, Hobbs Customer Care

Posted 1 month ago

“My purchase from Hobbs wasnt correct due to the size of the dress being labeled the wrong size, I ordered a size 8 and a size 18 was sent instead, the Carley dress label which is stiched in said size 18 & the card label said size 8, (manufacturing labelling mistake) I tried contacting Hobbs twice about this issue only to be sent a automated emails which requested me to return the item and to write a note on the retruns form about any issues. I had a refund for only the dress but no refund for the delivery cost i paid, I wrote on the returns form if i could also have a delivery cost refund, as the service hadent been fulfilled by Hobbs due to the sizing label issues, which wasnt my fault.”

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Posted 1 month ago

Hi there, We’re very sorry for the inconvenience caused by the incorrect labelling on your dress and for the frustration this created throughout the returns process. We completely understand your disappointment after receiving a size 18 garment labelled as a size 8, and we appreciate you taking the time to explain what happened. We’re also sorry that your attempts to contact us were met with automated responses rather than the support you needed. As requested, your postage costs have now been refunded in full. Thank you for bringing this issue to our attention, as feedback like yours helps us improve both our quality control and customer service experience. Kind regards, Hobbs Customer Care

Posted 1 month ago

“I have had dresses from Hobbs before and they are usually high quality”

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Posted 1 month ago

Hi there, I’m really sorry you’re disappointed with your Hobbs experience. Please share your order number and any relevant details with our customer service team so we can review the issue and help resolve it quickly. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“The dress didn't look like a quality product , the sizing is small. For the price I thought it would go of been better made”

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Posted 1 month ago

Hi Susan, I’m really sorry to hear you’re disappointed with the dress. Please share your order number and any details with our customer service team so we can review the sizing issue and the quality concerns and help resolve this quickly. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“To heavy and way to long”

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Posted 1 month ago

Hi Gillian, I’m really sorry your item felt too heavy and too long for you. If you’d like, please share your order number and details about what you’re looking for (fit, length, or alternative styles) to our customer service team. We’ll do our best to help find something that suits you better or arrange an return. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“Great website with frequent promotions. Fast shipping and easy returns”

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Posted 1 month ago

Hi there, Thanks for sharing your feedback. I’m glad you’re finding the site easy to use and that promotions and shipping have been smooth for you. If there’s anything specific you’d like us to improve or if you need help, please let our customer service team know. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“The quality of your clothes has declined both in fabric and workmanship”

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Posted 1 month ago

Hi Richard, I’m really sorry to hear that you’re unhappy with the quality and workmanship. This isn’t the standard we aim for. If you’d like, please share your order number and any photos of the items. We’ll arrange a replacement or refund and review what happened to prevent this in the future. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

Hobbs is rated 4.4 based on 5,591 reviews