Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,603 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,603 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Delivery was very quick and without any issues. Unfortunately the jumper quality was not great and it even had a small hole in one of the sleeves. Also the colour was much darker than on the website. In the end I had to return the item. This was now over a week ago, but I have not heard anything from Hobbs or got a refund promised. Not sure, if I would feel confident to order again from Hobbs which is unfortunate, as I normally like their clothes.”

Helpful Report

Posted 1 week ago

Hi Monika, thank you for letting us know. I’m really sorry the jumper didn’t meet expectations and that you’ve had trouble with the return and refund - that’s not the experience we want for you. We’d like to look into this quickly. Please could you send us an email and include your return tracking so we can process a refund for you. We appreciate your patience and will resolve this as soon as possible. Kind regards, Team Hobbs

Posted 4 days ago

“I researched the sizing of UK shoes and ordered the appropriate size. However somewhere along the line the shoe size was converted to Australian size and therefore the wrong ones were sent. I am extremely disappointed as the boots were just what I wanted. Additionally I believe I have to pay for the return to UK”

Helpful Report

Posted 1 week ago

Hi Cathy, thank you for letting us know. I’m really sorry to hear that the sizing confusion led to the wrong item being sent and that you’re facing return costs. I can see your Boots have now been processed for a refund, thank you so much for returning these. If there is anything else we can help with, please do get back in touch. Kind regards, Team Hobbs

Posted 4 days ago

“Hobbs needs to change the designs of their dresses and stop keep repeating the same style in different colours season upon season.”

Helpful Report

Posted 1 week ago

I’m really sorry to hear you’re unhappy with the dress designs and that this has been a recurring issue. That isn’t the experience we want for our customers. Please could you email our customer care team with details of your order and any specific items you’d like us to consider for future ranges? We’ll escalate this feedback to our design and product teams and look at how we can improve the range so you have more variety and fresh styles. Kind regards, Team Hobbs

Posted 1 week ago

“Not special enough didn’t suit”

Helpful Report

Posted 1 week ago

I’m really sorry to hear you didn’t find it special enough and that it didn’t suit. That isn’t the experience we want for our customers. Please could you email our customer care team with your order number and any details on what you’d like us to improve or what you were hoping to see? We’ll pass this to our design and product teams and look at how we can offer more variety and better-suited options. Kind regards, Team Hobbs

Posted 1 week ago

“I am a regular customer of Hobbs. The quality and petite fit is just right for me.”

Helpful Report

Posted 2 weeks ago

I’m really glad to hear you’ve found Hobbs quality and fit to suit you. If there’s anything we can assist with to make your next experience just as positive, please let us know. If you have any issues with a recent order, kindly email our customer care team with your order number so we can help promptly.

Posted 1 week ago

“I ordered this with matching shoes for my mother of the bride outfit. Love both items. Very disappointed that the very next day the items were reduced in price greatly. Too much hassle to return and repurchase. Not good!”

Helpful Report

Posted 2 weeks ago

I’m sorry to hear about the price drop and that it’s caused you hassle after ordering. That’s not the experience we want you to have. Please email our customer care team with your order number so we can review the price difference and advise on any possible adjustment, and to discuss returns or exchanges if needed. We’ll do our best to get this sorted for you quickly.

Posted 2 weeks ago

“I did not like the quality of this jumper. Previous jumpers from Hobbs 👏 This one not for me.”

Helpful Report

Posted 3 weeks ago

I’m really sorry to hear you’re unhappy with the jumper quality. That isn’t the experience we want for our customers. If you’d like, we can arrange a return or exchange. Please reply with your order number and, if possible, a quick photo of the item so we can review and assist quickly.

Posted 2 weeks ago

“It kept rolling down. Not for me.”

Helpful Report

Posted 3 weeks ago

I’m sorry to hear this didn’t work for you. If you’d like, please contact our customer care team so we can help with a return or an alternative option.

Posted 2 weeks ago

“Material so cheap and style so poor and old and outdated”

Helpful Report

Posted 3 weeks ago

I’m really sorry to hear you’re disappointed with the materials and the style. That’s not what we want for our Hobbs products. If you’d like, we can look into a return, or refund for you. Please share your order number and a brief description of what went wrong, and we’ll sort this out quickly. Thank you for letting us know, and we’ll do our best to make this right.

Posted 2 weeks ago

“If I had ever received the dress, I might be able to review it, but as yet, still no dress and no communication about when it will be delivered!”

Helpful Report

Posted 1 month ago

Hi Clare, I’m very sorry to hear you haven’t received your dress or any delivery updates. I can understand how frustrating this is and this certainly isn't the experience we want for you. Please could you contact our customer service team directly so we can investigate immediately.

Posted 4 weeks ago

“I ordered the blue top but didn’t like the texture of the material so returned it in store. I used a birthday code to buy it online but when I returned it and tried to buy something else, the code showed ‘already redeemed’ and despite emailing the company over a week ago, I have heard nothing from them so I’m very disappointed with their customer service!”

Helpful Report

Posted 1 month ago

I’m really sorry to hear about the texture issue and the trouble with the birthday code, and that you haven’t heard back from us yet. That isn’t the service we aim to provide. We’d like to look into this with our Customer Care team. If you’re able, please share your original order number, any confirmation emails, and details of the code you used. We’ll investigate and get back to you with a resolution as soon as possible. Again, apologies for the disappointment this has caused. Your feedback will help us improve.

Posted 1 month ago

“Sadly after only wearing for an hour they left my ears really sore”

Helpful Report

Posted 1 month ago

Hi Karen, We’re really sorry to hear that your ears felt sore after wearing the Gina Earrings. Comfort is so important, and we understand how disappointing that must have been. Everyone’s sensitivity can vary, especially with new earrings. If you’re open to it, you might try wearing them for shorter periods at first to allow your ears to adjust. We truly appreciate your feedback, as it helps us continue improving our designs and materials. Kind regards, Hobbs Customer Care

Posted 1 month ago

“This blouse is a beautiful colour BUT I am so disappointed with the quality. It arrived in such a bad condition, looking as though it had been screwed up into a ball as it was so creased. After ironing, I wore it to a dinner dance but as soon as I sat down it creased so badly I was embarrassed to get up and dance. It spoiled my evening. This was an expensive blouse but as I have worn it I cannot return it. This is a total waste of money and I am very disappointed in Hobbs quality.”

Helpful Report

Posted 1 month ago

Hello there, I’m truly sorry to hear that the item arrived in poor condition and that the creasing detracted from your evening. That certainly isn’t the standard we strive to uphold, and I completely understand how disappointing this must have been for you. Please rest assured that we take feedback like this very seriously. I will be passing your comments directly to our team so the matter can be thoroughly reviewed and addressed to ensure it does not happen again.

Posted 1 month ago

“I ordered a size 14, the blouse was more a size 18 ( Obviously sized wrong) as this was hobbs fault I don't think i should have to pay for returning it Regards Patricia Palmer”

Helpful Report

Posted 2 months ago

We’re really sorry the blouse sizing was incorrect and for the trouble this caused. We’d like to help sort this quickly. Please contact our Customer Care with your order number and details about the return, and we’ll review the sizing issue and arrange the best resolution.

Posted 1 month ago

“I literally have just bought this blouse for my holiday which I am still enjoying ! The collar on the blouse has not been fitted properly and it pulls to one side . I don't expect this problem from Hobbs clothing so when I get home in one weeks time I will expect a refund from you it's absolutely terrible !”

Helpful Report

Posted 2 months ago

Hi Penelope, We’re really sorry to hear the collar isn’t fitted properly on your Hobbs blouse and that you’re disappointed. This isn’t the standard we aim for. You can also contact us via email or webchat for immediate assistance, it would be a pleasure to help you resolve this!

Posted 2 months ago

“The dress looks classy and good quality in the photo, however in real life it does not. The dress has severals pulls in the fabric and the fabric is very flimsy. Good sizing by the look of it.”

Helpful Report

Posted 2 months ago

Hi Linda, We’re really sorry the dress didn’t meet your expectations in real life and that you found pulls and flimsy fabric. This isn’t the experience we want for you. Please kindly reach out to us on our live chat or send us an email so that we can help resolve this for you!

Posted 2 months ago

“Hobbs clothes are very good quality and service is excellent .”

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Posted 2 months ago

“Have only discovered Hobbs in the last couple of years. I always believed you to be expensive but actually you are not. Mostly good quality garments, and I have been pleased with all my purchases except the puffer jacket. Some of the garments seem a little old fashioned.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your experience. We’re glad to hear you’ve found some great pieces and that prices can be more reasonable than you expected, but we’re sorry the puffer jacket didn’t meet your expectations and that some items feel a bit old-fashioned. If you’d like, we can help you find updated styles you’ll love or take a look at alternatives that fit your preferences.

Posted 2 months ago

“Whilst the show itself was lovely it was huge. No way was that a size 4!”

Helpful Report

Posted 2 months ago

Hi Anna, Thanks for your feedback. We’re glad you enjoyed the item, though we’re sorry to hear the size felt off. We’ll pass your comment on to the team. If you’d like help with sizing or alternatives, please reach out and we’ll assist.

Posted 2 months ago

“Poor quality bag for the money.”

Helpful Report

Posted 2 months ago

Hi Janet, We’re sorry to hear you’re unhappy with the bag's quality. Your feedback is important to us and we’ll pass this on to the team to review. If you require any help with this order, please do reach out to us.

Posted 2 months ago

Hobbs is rated 4.4 based on 3,603 reviews