Hobbs Reviews

Name: Hobbs
Rating: 4.34

4.3 Rating 1,273 Reviews

84 %

of reviewers recommend Hobbs

4.3

Based on 1,273 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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English

“ordering etc is good. delivery good but on this occasion one of the products was poor”

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Posted 13 hours ago

“Very disappointed with this trousers & how difficult it would be to return iit, as according to your guidelines on returning products it has to be posted back to your address in London. I understood when I was placing my order that if I wasn’t satisfied with it I could return it to your store in Dublin.”

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Posted 1 day ago

“Would like to phone number to contact customer service”

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Posted 1 day ago

“Delivery was very good pity about the fit of the trousers”

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Posted 1 day ago

“I would love to leave a, review but am, still waiting on delivery. I have contacted you twice and noone has come back.”

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Posted 2 days ago

“Photos look nothing like the real thing.Hobbs styles have not been my thing this year.”

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Posted 2 days ago

“Sent a message to Hobbs but no response really disappointed with their Customer Service and unreliability of promise of next day delivery”

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Posted 3 days ago

“Delivery not to be trusted. It's a nightmare trying to contact the delivery company”

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Posted 4 days ago

“Disappointing. Never purchased from them before .. reluctant to do so again .”

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Posted 5 days ago

Good morning, Thank you for sharing your feedback, and I’m really sorry to hear that your experience was disappointing. That’s certainly not the impression we want to leave, especially for a first-time customer. If you’d be willing to share a little more about what went wrong, we’d really appreciate the chance to understand and put things right. Your experience matters to us, and we hope we can restore your confidence in shopping with Hobbs in the future. Thank you again for taking the time to let us know. Kind Regards - Hobbs

Posted 5 days ago

“Hobbs usually excellent. Service and delivery were all fine.”

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Posted 1 week ago

Good morning, Thank you for your feedback! We’re delighted to hear that your service and delivery went smoothly and that you continue to have a positive experience with Hobbs. Kind Regards - Hobbs Customer Care

Posted 6 days ago

“not made for women 40 plus. quality has gone downhill styling has been off for a long time - too floral. too much capped and sleeves items. lack of casual knee length skirts. Always always fail on next day delivery Hobbs used to be my first go to. Now i avoid. Only used it as remembered i had a voucher”

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Posted 1 week ago

Good morning, Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent experiences have not met your expectations. We genuinely value your comments about our styles, sizing, and delivery service, as they help us understand where we need to improve. We sincerely apologise for any disappointment caused and appreciate your past loyalty to Hobbs. Your feedback will be passed on to the relevant teams to help us do better in the future. Kind Regards - Hobbs Customer Care

Posted 1 week ago

“Ordered a new dress paid for next day delivery within time span, four days later no comment no dress, poor service.”

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Posted 1 week ago

Good morning, We’re very sorry to hear about the delay with your order and completely understand your frustration. This is not the service we aim to provide. Please contact our customer service team directly we can investigate and ensure your dress is sent to you as quickly as possible. We sincerely apologise for the inconvenience caused and appreciate your patience. Kind Regards - Hobbs Customer Care

Posted 1 week ago

“Lovely colours and leather. Pics accurate. Delivery not good was given a date which came and went after a few day said would be delivered next day which came went then was delivered 8am following day. Didn't bring the door bell. Left by side door.”

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Posted 2 weeks ago

Hello there. Thank you for taking the time to share your feedback. We're sorry to hear about the delivery issues you experienced and that the delivery didn’t arrive as arranged. This isn’t the level of service we aim to provide, and we’ll review the delivery process to prevent this happening again. We look forward to your next purchase with us, where we can restore your faith in Hobbs.

Posted 1 week ago

“Packaging a nightmare box was battered and not secure. It's all very well trying not to use plastic but the paper and box Packaging always comes undone before you get the package. Doesn't do well in the wet.”

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Posted 2 weeks ago

Hello Anne. Thank you for taking the time to provide your feedback. We're so sorry to hear the packaging was not secure and the box arrived in poor condition, especially in wet conditions. We’ll review our packing methods to improve this going forward. We would love to have you shop with us again for a better experience.

Posted 1 week ago

“Recent dresses I have purchased have not lasted well, expensive!”

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Posted 2 weeks ago

Good morning, Thank you for sharing your feedback. I’m really sorry to hear that the recent dresses you purchased haven’t lasted as well as they should, especially given the price. That’s definitely not the quality we aim to deliver, and I understand how disappointing this must be. Thank you again for bringing this to our attention. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“Usually faultless but this time on line purchase automatically logged a delivery day based on previous order with Apple Pay I called customer service they were unable to change ( very cross as missed special event) so beware of delivery before paying!!”

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Posted 2 weeks ago

Good morning, Thank you for sharing your experience, and I’m really sorry that the automatic delivery date caused you to miss your special event. I completely understand how frustrating that must have been, especially when you’ve usually had faultless experiences with us. Your feedback about the Apple Pay checkout and delivery scheduling is very helpful we’ll pass it on to the relevant team to see how we can improve this process and avoid it happening in the future. Thank you again for taking the time to let us know, and I’m very sorry for the inconvenience caused. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“I have e mailed for return slip but no response”

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Posted 3 weeks ago

Good morning, We’re really sorry you haven’t received a response about your return slip that’s not the experience we want for our customers at all and can completely understand how frustrating this can be for you. Rest assured this will be looked into. Kind Regards - Hobbs Customer Care

Posted 3 weeks ago

“Hobbs needs to check sizing carefully (see comments above)”

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Posted 3 weeks ago

Good morning, Thank you for your feedback. We’re sorry to hear you’ve experienced issues with sizing, and we appreciate you bringing this to our attention. We’re continuously reviewing our size guides and fit to ensure consistency across our collections, and your comments will be shared with our product team. Kind Regards - Hobbs Customer Care

Posted 3 weeks ago

“I was very disappointed with the packaging the dress was sent in the paper bag had a rip in it and the dress was screwed up and very creased”

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Posted 4 weeks ago

Good morning, We’re very sorry to hear that your dress arrived in such poor condition. This certainly isn’t the standard of care we aim to deliver, and we completely understand your disappointment. Please accept our sincere apologies for the damaged packaging and the creased condition of your item. Kind Regards - Hobbs Customer Care

Posted 3 weeks ago

“For such an expensive dress I was expecting some kind of care in delivery. The box was far too big for the item. Upon arrival it looked like it had been in a war zone. It was bashed with holes in the side. The dress had slid from side to side and looked like it had been thrown in the box without any care whatsoever. My first time ordering from Hobbs and definitely my last I'm afraid.”

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Posted 4 weeks ago

Good morning, We’re truly sorry to hear about the condition in which your order arrived this is absolutely not the experience we want for our customers. The care and presentation of our products are very important to us, and it’s disappointing to learn that this was not reflected in your delivery. Please accept our sincere apologies. Kind Regards - Hobbs Customer Care

Posted 3 weeks ago

Hobbs is rated 4.3 based on 1,273 reviews