Hobbs Reviews

Name: Hobbs
Rating: 4.34

4.3 Rating 1,273 Reviews

84 %

of reviewers recommend Hobbs

4.3

Based on 1,273 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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English

“See above not happy,”

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Posted 11 hours ago

“Avoid the mail order process. It takes them an eternity to pack, despatch and deliver. Truly awful.”

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Posted 14 hours ago

“Not impressed. Dress was ordered for a wedding but order was cancelled after 10 days leaving me to frantically try to find another outfit”

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Posted 16 hours ago

“I’m still waiting to receive the items ordered…and for a response from customer service.”

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Posted 17 hours ago

“Not very happy with HOBBS. Poor delivery in fact non existent.”

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Posted 18 hours ago

“Company does not respond to clients who never received the pack. Yet they ask for a review. This is a joke. I lost £60”

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Posted 19 hours ago

“Terrible customer service”

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Posted 19 hours ago

“They cancelled my order and then sent me an email to review... I ordered the coat when there were a few left in stock, then waited a week and heard nothing. I contacted Hobbs, I was told that the coat would be sent out shortly, next I heard they'd cancelled the order. Not helpful during gifting season... Not helpful”

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Posted 19 hours ago

“Can't believe such poor garment inspection.”

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Posted 20 hours ago

“See above remarks”

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Posted 23 hours ago

“I’m not sure why Hobbs asked me for a review. I ordered the Livia coat in a UK 12 during their sale, but a week later my order was cancelled because that size was allegedly out of stock. Yet, just an hour later, size 12 was listed again—this time at full price. Such a disappointment. I expected better from Hobbs, but it seems they’re no different from many other brands that don’t truly value their customers.”

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Posted 1 day ago

“Need to find a better courier than Evri they are rubbish”

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Posted 1 day ago

“Terrible service . Still waiting for the dress to be delivered and for someone to tell me what has happened to the delivery. Need the dress for an event next week. Now I need to try to find time to shop for an outfit in a very busy week. Feel very disappointed.”

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Posted 1 day ago

“Hobbs cancelled the order twice”

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Posted 2 days ago

“Very quick delivery but when I had to return the dress as I needed a bigger size I had to pay €22 to the courier for returns. To me this is totally unacceptable. I had to pay €22 for the privilege of trying on the dress.”

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Posted 2 days ago

“No thanks as I have nothing positive to say”

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Posted 2 days ago

“Charged twice for same item. No one answers the telephone”

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Posted 2 days ago

“Very upset to discover 20 euro charge to return a jumper that is too big and not able to return to a local Hobbs outlet in Brown Thomas. Won’t be shopping with Hobbs again or recommending to anyone for this reason. Never had this issue with other reputable clothing brands. Really shocked and a sure way of discouraging online customers.”

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Posted 3 days ago

“Ordered 2 dresses & shoes for next day delivery. Shoes arrived a day late. Dresses have still not been delivered. My initial email to customer services has not received a response. Live chat with AI assistant produced a refund on the delivery charge but still no update on when dresses will arrive.”

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Posted 3 days ago

“I will still buy the shoes “again” if I find my size. I used to have another pair that somehow got lost. The reason I gave one star is temporary and because of the mishap but i absolutely adore the Chelsey Brogues!”

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Posted 3 days ago

Hobbs is rated 4.3 based on 1,273 reviews