Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,591 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,591 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Still awaiting refund. Emailed 3 times”

Helpful Report

Posted 1 day ago

“I had ordered this for a friend for their birthday. The delivery was lost in transit, the subsequent e-gift card which was issued didnt reach them either.”

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Posted 1 day ago

“Worn them for a week and the gold has rubbed off. Very poor”

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Posted 1 day ago

“The shoes arrived much too late, not within the 3 to 5 working days so they had to be returned”

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Posted 2 days ago

“Very disappointing. The fit at the top of the leg was baggy and shapeless although the waist fitted and I liked the straight leg style. Loved the colour. Also sent for the jacket, I would have needed to shorten the arms if kept but as I wanted a trouser suit both items were returned.”

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Posted 2 days ago

“I ordered a JUMPSUIT but I received a DRESS. I emailed straightaway but I had no response at all from Hobbs-very disappointing customer service. Won't be ordering from them again.”

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Posted 3 days ago

“Awful, just awful. Jacket arrived 5 days early when we were away. Two weeks on, no sign of the dress. Phone number doesn't work, emails not responded to. Webcam just ends the conversation.”

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Posted 3 days ago

“I can't review this dress because it hasn't been delivered. It was ordered on June 12th. I sent an e mail two days ago and have not had a reple yet. Very disappointed with this situation and I can only hope you haven't charged me. I'm also extremely frustrated that you can't talk to anyone on the phone.”

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Posted 3 days ago

“My order hasn't arrived yet , can you please look into it for me”

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Posted 3 days ago

We’re sorry your order hasn’t arrived yet. We can look into the delivery issue. Please contact our customer service with your order number and any relevant details so we can assist. Kind regards, Team Hobbs

Posted 3 days ago

“I ordered a present for my mum. It didn’t arrive and I didn’t receive any correspondence from Hobbs. 10 days later, it still hadn’t arrived. I contacted Hobbs via email, but no response, despite it saying they would respond within 24hours. I tried the telephone number advertised but that says the lines are closed even during the published opening hours. After 2 days I had an email response saying it has gone missing and they’d issue a refund. I was absolutely shocked at this customer service, no offer of replacement or any way to reply to the email. I contacted via WhatsApp’s and had to explain all over again. They barely apologised and said they can’t provide a replacement. So I now have to start completely all over again. I asked for compensation as a credit towards my re-order of the same item I ordered two weeks ago, and they just said they’d give a next day delivery code. When I said that wasn’t sufficient nobody responded and still hasn’t. Terrible customer service, quite shocking!”

Helpful Report

Posted 4 days ago

We’re sorry your order didn’t arrive and for the lack of timely communication. We’d like to look into this issue for you. Please contact our customer service with your order number and any relevant details so we can assist. Kind regards, Team Hobbs

Posted 3 days ago

“I haven't actually received the trousers yet!”

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Posted 4 days ago

“Still not arrived terrible customer service, Evri a nightmare, would like a refund or to recive the bag, it was needed last week. I ordered it 3 weeks ago.”

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Posted 5 days ago

“I never received my order. It appeared to have been mislaid by Evri, Hobbs courier. No update from Evri since the 18th of June. Hobbs kindly sent me a code for next day delivery if I was to order again after my refund which I received. However, this item is no longer available to order on Hobbs website, which Leads me to assume this item may not have been sent in the first place. Very disappointed.”

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Posted 5 days ago

“I received obviously used shoes. The sole was so dark, even some of shoes I bought before and wore for a week wouldn’t get so dirty and scratched as the ones I received .”

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Posted 6 days ago

“Never received, charade with Evri who just give the bot reply’s and no one can find your parcel!”

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Posted 1 week ago

“Ordered on line and never received. Hobbs customer service is almost non existent. If you ever want to buy from Hobbs I'd recommend you only ever buy from a shop. Hobbs mail order is the worst I've ever encountered, dreadfully packaged, clothes arrive in a totally unacceptable state even though you're talking about a lot of money. No care taken and customer service is abysmal and totally disinterested.”

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Posted 1 week ago

“Dress was faulty. Returned. Got a refund. However I sent an email to which I received a response that the thread had ended. I tried the chat online but waited half an hour and gave up.”

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Posted 1 week ago

“The original item was too small, so I ordered a size larger. However, it has now been over two weeks and the replacement order still hasn’t arrived. I visited the local store to ask about the delay, but they were not helpful and simply told me to wait. I also sent an email through the website, but I have not received any response. I am very disappointed with the level of customer service and the lack of communication regarding my order.”

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Posted 1 week ago

“I didnt get it with the actual item and there was no message. after waiting 13 days for my item. not even an apology”

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Posted 1 week ago

“The waist of the dress is too high for my build a size 8”

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Posted 1 week ago

Hobbs is rated 4.4 based on 5,591 reviews