Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,603 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,603 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I received my Esme dress folded like origami and squeezed into an A4 envelope. The result ... a crumpled dishrag. Particularly upset as had paid for gift-wrapped box. Hobbs sent the shoes I'd also purchased in that but not the suit. Very poor customer service”

Helpful Report

Posted 7 hours ago

“My 2 items have never arrived! Why do you continue to use evri? They have lost my order and therefore I still cannot get a refund from you ir have my order, in spite of many emails to both Hobbs and Evri. Truly disappointing.”

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Posted 1 day ago

“Having previously bought a Hobbs belt size medium which was too big I chose the small but could not get it round my waist. Only a Hobbs size 10 !! Very disappointed. Why don’t you give a measurement ?”

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Posted 1 day ago

“The personal message i wrote as part of the gift box never arrived which I was very disappointed and spoiled the gift experience”

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Posted 3 days ago

Hi Peter, I’m really sorry the personal message didn’t arrive and that it spoiled the gift experience. That’s not the service we aim for. A refund for the gift box has now been processed for you. A member of the Customer Care Team has just reached out to you by email confirming this. Thank you so much for bringing this to our attention. Kind regards, Team Hobbs

Posted 2 days ago

“I am sure the jumper would be great if I had received it. It is now over 2 weeks since I ordered it. Customer services very poor and lack of follow up. Ironic to receive emails saying I've received the item when it has disappeared. Poor customer service makes me want to avoid shopping here despite being a loyal customer over many years. Not worth the hassle.”

Helpful Report

Posted 3 days ago

Hi Lindsey, I’m really sorry you’ve not received your jumper and for the poor experience this has caused. That isn’t the service we aim for. I can see a refund has been processed and a member of the Customer Care Team has just reached out to you by email. Thank you so much for bringing this to our attention, and for your loyalty over the years. Kind regards, Team Hobbs

Posted 2 days ago

“Order has not been received. I have tried to call Hobbs but no response to phone, WhatsApp or email! One order was sent straight back by courier. I reordered and second order was left on drive and never received. I am now £600 out of pocket and no dresses! Please contact me to arrange phone call. Thanks.”

Helpful Report

Posted 4 days ago

Hi there, I’m really sorry to hear you’ve not received your orders. That’s not the experience we aim for. I can see the refunds have already been processed for you. If you would like to discuss further please can you give us a call during our opening hours and we would be more than happy to assist. Thank you so much. Kind regards, Team Hobbs

Posted 2 days ago

“The Carman dress arrived completely creased with a stain. It had been packed with very little care, I am very disappointed as I have wasted time and money returning it. I have writen to head office but no response. Terrible customer service. It was be nice to have my complaint acknowledged. When I returned it to the store in Tunbridge Wells, the customer service was poor, I did not even receive an apology.”

Helpful Report

Posted 4 days ago

Hi Sian, I’m really sorry to hear about the creased dress, the stain, and the lack of response. That’s not the experience we aim for. Thank you for taking the time to return this item back to us. A member of the Customer Care Team has now responded back to your email. I am truly sorry for the delay. Kind regards, Team Hobbs

Posted 2 days ago

“I may have given a position review if l had received correct order. Two size tens received instead of sizes 8 and 10. I ordered size 8 again and got a completely different jacket. Gave up and had to chase up refunds today as only one of the three jackets refunded. Exhausting and frustrating experience”

Helpful Report

Posted 4 days ago

Hi there, thank you for sharing your experience. I’m really sorry to hear about the incorrect sizes and the refund hassle, that’s not the service we aim for and completely understand how disappointing this must have been for you. I can see a refund has now been processed for you. We truly appreciate your patience and understanding. Kind regards, Team Hobbs

Posted 2 days ago

“Still waiting for coat”

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Posted 5 days ago

Hi Grace, thank you for letting us know. I’m really sorry to hear you’re still waiting on your coat - that’s not the experience we want for you. We’d like to resolve this quickly. I can see you have already got in touch by email and would love to know if you have received our reply? We appreciate your patience and will work to get this sorted as soon as possible. Kind regards, Team Hobbs

Posted 4 days ago

“Terrible customer service and misleading information. I was not informed of correct return costs before purchasing, and the instructions for the return window were completely inconsistent. The information provided online was contradicted by a follow-up email from the company admitting their instructions were 'inaccurate.' The actual return cost was higher than what was stated on their website. This lack of accuracy and poor customer service is very disappointing. To make it worse, I returned my parcel on 10 March and reached out to the customer center on 20 March to understand whether my parcel had been successfully arrived. They asked me to wait 14 working days, so I waited. After 14 working days I reached out again and they said it will be taking 21 working days, so again asked for more days. Waiting is fine but they need to provide correct instruction, not changing their words every time. To make matters worse,”

Helpful Report

Posted 6 days ago

Hi there, thank you for taking the time to share your experience. I’m really sorry to hear about the confusion over return costs and the inconsistent instructions, as well as the delays in confirming your parcel’s arrival. This isn’t the level of service we aim for. We’d like to look into your case right away and get you a clear update on the return costs and the status of your parcel. Please contact us via WhatsApp/ email and a member of our team will assist you further. We appreciate your patience and will work to resolve this as quickly as possible. Kind regards, Team Hobbs

Posted 5 days ago

“All is fine if you do not have to return an item.”

Helpful Report

Posted 6 days ago

Hi Margaret, thank you for sharing your experience. I’m really sorry to hear about the trouble with returning an item and the confusion this caused—that’s not the service we aim for. We’d like to look into your return right away and get you a clear update. Please contact us via WhatsApp or email with your order number and details, and a member of our team will assist you further. We appreciate your patience and will resolve this as quickly as possible. Kind regards, Team Hobbs

Posted 5 days ago

“I am very dissapointed with my last order. I have been a long time customer for Hobbs, my most recent order was international delivery. Most of my clothes including the Neava coat and trousers have a bad smell like they have been used. They are also soiled (Mud marks/stains on the clothes).”

Helpful Report

Posted 6 days ago

Hi Srilakshmi, I’m really sorry to hear about the bad smell and mud stains on your recent order – that’s not the experience we want for you, and it’s completely understandable to be frustrated. We’d like to look into this immediately and arrange a remedy. Please contact us via WhatsApp or email with your order number and a few photos showing the issues, and a team member will assist you right away. Thank you for bringing this to our attention. We’ll work to resolve it as quickly as possible. Kind regards, Team Hobbs

Posted 5 days ago

“Still not received this and no reply Hobbs on what is happening next”

Helpful Report

Posted 6 days ago

Hi L, I’m really sorry you haven’t received your order or any reply yet. This isn’t the experience we aim for. We’d like to check your order status immediately and update you. Please contact us via WhatsApp or email with your order number and any reference, and a team member will assist you promptly. We appreciate your patience and will resolve this as quickly as possible. Kind regards, Team Hobbs

Posted 5 days ago

“Unfortunately I am unable to leave a review as the blouse sadly never arrived”

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Posted 1 week ago

Hi Sascha, I’m really sorry to hear the blouse didn’t arrive. That’s disappointing and not what we aim for. We’d like to investigate this right away and see what happened to your order. Please contact us via WhatsApp or email with your order number and any tracking details you have, and a team member will assist you further. We appreciate your patience and will work to resolve this as quickly as possible. Kind regards, Team Hobbs

Posted 5 days ago

“The dress is absolutely beautiful I also purchased the jacket but it was a little bit big so ordered the next size. I returned the items as instructed for only 1 item to be refunded! out of pocket over £100!”

Helpful Report

Posted 1 week ago

Hi there, I’m really sorry to hear about the refund confusion and the out-of-pocket cost. This isn’t the level of service we aim for. We’d like to look into your order right away and clarify the refund status for the item(s). Please reply with your order number and which item(s) were returned, or contact us via WhatsApp/email with those details and any proof of return. A team member will review and rectify the refund as quickly as possible. Thank you for your patience—we’ll get this sorted. Kind regards, Team Hobbs

Posted 5 days ago

“I’m still waiting for an explanation as to why the coat was packaged so poorly. It arrived in an oversized box with one piece of ripped paper half wrapped over it. It was so badly creased it look like it had been slept in. I sent it back 11 days ago and have received a refund but no response from customer service. Very disappointed,”

Helpful Report

Posted 1 week ago

Hi Sharon, thank you for sharing your experience. I’m really sorry to hear about the packaging issue and the lack of response from our team—that’s not the service we aim to provide. We’d like to look into your case urgently and ensure you receive a clear update on the return and refund. Please contact us via WhatsApp or email with your order number and details of the incident, and a member of our team will assist you right away. We appreciate your patience and will resolve this as quickly as possible. Kind regards, Team Hobbs

Posted 5 days ago

“I have not yet received the dress. I have sent an e mail to your customers services with no reply yet. This dress was ordered 12 th March.”

Helpful Report

Posted 1 week ago

Hi there, thank you for leaving a review. I am really sorry to hear that you have not received your dress yet and that you haven’t had a reply to your email, that’s certainly not the experience we want for you. So we can look into your order straight away, please contact us via WhatsApp and a member of our team will be happy to help you further. We look forward to getting this resolved for you as soon as possible. - Hobbs.

Posted 1 week ago

“I never received the scarf as my order was cancelled , i was refunded for the scarf but still waiting refund of p&p i have complained to customer service but still waiting a reply !”

Helpful Report

Posted 1 week ago

Hi there, thank you for getting in touch. I am really sorry to hear that your order was cancelled and you did not receive a refund on the postage cost. I can assure you this is not what we expect here at all. So we can look into your order straight away, please contact us via WhatsApp and a member of our team will be happy to help you further. We look forward to getting this resolved for you as soon as possible. -Hobbs.

Posted 1 week ago

“disappointed with Hobbs and my order, plenty stock when ordering, many auto emails sent to me my item was delayed, called to be told the order was at the warehouse but didnt go through as i had ordered something else and was pushing the order through as they were in stock, two days later no email of despatch called and they would investigate, later same day received an email order cancelled goods not in stock, complete nonsense and contradiction. i thought things had improved with hobbs mail order but definetely not”

Helpful Report

Posted 1 week ago

Hello there, Thank you for taking the time to share your feedback, I’m truly sorry for the experience you have had. This is far from the level of service we aim to provide, and I completely understand how frustrating the delays and conflicting information must have been. The communication you received clearly fell short. Your comments are extremely valuable, and we will be sharing them with the relevant teams. If you do need anything else please do contact us via WhatsApp and we will be more than happy to help. Thank you again for bringing this to our attention. -Hobbs Customer Care.

Posted 1 week ago

“Order number 18697347 has never been delivered. It was reported as delayed on 16th March and you have not given any further updates. Unacceptable.”

Helpful Report

Posted 1 week ago

Hi there, thank you for getting in touch. I am really sorry to hear that you have not received your order yet, that’s certainly not the experience we want for you. So we can look into your order straight away, please contact us via WhatsApp and a member of our team will be happy to help you further. We look forward to getting this resolved for you as soon as possible. -Hobbs.

Posted 1 week ago

Hobbs is rated 4.4 based on 3,603 reviews