Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,582 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,582 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“The sizing was off. I have been trying to return the dress for three weeks but customer service is poor. Beware internet purchse of closing.”

Helpful Report

Posted 1 day ago

“I am sure that they are perfectly lovely trousers but Evri failed to deliver them. I then got caught up in a frustrating dystopian battle with automated responses and chatbots. I repeatedly asked Hobbs to send my order but instead they cancelled it and refunded me. Today a real person messaged me and, whilst profusely apologetic, said I would have to order them again. Yes, they are offering free express delivery and to honour the discount I received originally but I am not sure I can be bothered. A Hobbs blouse ordered via Next arrived at my local store within 48 hours. So simple!”

Helpful Report

Posted 1 day ago

Hi there, I’m really sorry to hear about the failed delivery and the frustrating automated replies. That’s not the service we aim to provide, and I can understand why you’d feel put off by having to reorder. If you’d like, please share your order number and we’ll look into what happened with Evri and help get this resolved as quickly as possible. We can also review delivery options and any applicable discounts to make this right for you. Thank you for giving Hobbs a chance to address this. Kind regards, Team Hobbs

Posted 1 day ago

“Hat was clearly damaged I saw the loose pearls even before I opened the plastic bag the hat was in no care when packing, they must have seen the damage”

Helpful Report

Posted 3 days ago

Hi Karen, I’m really sorry to hear your hat arrived damaged and that it seemed no care was taken with packing. That isn’t what we want for our customers. If you’d like, please share your order number and, if possible, a photo of the damage. We’ll arrange a replacement or a refund as quickly as possible and review what happened with the packing to prevent it happening again. Thank you for bringing this to our attention. Kind regards, Team Hobbs Liebe Grüße, Team Hobbs

Posted 1 day ago

“Evri delivery unacceptable - told delivery would be between 7th and 11th May. Evri had received the parcel on Thursday 7th and didn't deliver until Tuesday 12th! I won't be ordering from Hobbs again .”

Helpful Report

Posted 4 days ago

Hi there, I’m really sorry to hear about the delayed delivery and the frustration this caused. That isn’t the service we aim to provide. If you’d like, please share your order number and we’ll look into what happened with Evri and help resolve this as quickly as possible. We can also review delivery options and any applicable discounts to make this right for you. Thank you for giving Hobbs a chance to address this. Kind regards, Team Hobbs

Posted 1 day ago

“Dress underskirt hangs below skirt line, reached out to customer services on May 7th and not received a response.”

Helpful Report

Posted 4 days ago

Hi Catherine, I’m really sorry to hear about the underskirt issue and that you didn’t receive a response from our team. That isn’t the service we aim to provide. If you’d like, please share your order number (and any photos if you have them) so we can review what happened and arrange a replacement or a refund as quickly as possible. We’ll also look into improving our response times to prevent this from happening again. Thank you for bringing this to our attention. Kind regards, Team Hobbs

Posted 1 day ago

“Item arrived dirty and damaged. Not sure why it left the warehouse in such condition.”

Helpful Report

Posted 5 days ago

Hi there, I’m really sorry to hear your item arrived dirty and damaged. That’s not the standard of care we want to provide, and I can understand how frustrating this is. If you’d like, please share your order number and, if possible, a photo of the damage. We’ll arrange a replacement or a refund as quickly as possible and review our packing process to prevent this from happening again. Thank you for letting us know so we can make this right. Kind regards, Team Hobbs

Posted 1 day ago

“I still haven’t received it! If I had known you use Evri I wouldn’t have ordered it!”

Helpful Report

Posted 5 days ago

Hi Deborah, I’m really sorry to hear you’re still waiting and that you’ve had a poor experience with Evri. That isn’t the service we want to provide. If you’d like, please share your order number and we’ll look into what happened with the delivery and help get this resolved as quickly as possible. We can also review delivery options and any applicable discounts to make this right for you. Thank you for giving Hobbs a chance to address this. Kind regards, Team Hobbs

Posted 1 day ago

“Unfortunately I have not received the jacket - they sent me a dress instead and no one has been bothered I asked for a replacement but they wouldn’t send one out to me Won’t shop with Hobbs again”

Helpful Report

Posted 1 week ago

Hi Nicola, I’m really sorry to hear about the mix-up with your order and that you haven’t had a replacement offered yet. That isn’t the service we aim to provide. If you’d like, please share your order number and we’ll look into what happened and arrange a refund as quickly as possible. We’ll also review our processes to prevent this from happening again. Thank you for letting us know, and we’ll work to make this right. Kind regards, Team Hobbs

Posted 1 day ago

“Order arrived late despite paying extra for guarnteed next day delivery.”

Helpful Report

Posted 1 week ago

Hi there Rhona, I’m really sorry to hear your order arrived late despite the guaranteed next-day delivery. That isn’t the experience we want for you. If you’d like, please share your order number and we’ll look into what went wrong with the delivery and see what we can do to make this right. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 day ago

“Terrible service , paid for next day delivery , order never arrived , the it was cancelled 4 days later”

Helpful Report

Posted 1 week ago

Hi Donna, I’m very sorry to hear about your experience and completely understand your frustration. You paid for next day delivery and should have received your order within the expected timeframe. I sincerely apologise that your order did not arrive and was then cancelled several days later. This is not the level of service we aim to provide. Please contact our customer service team so we can look into this further for you and assist with resolving the matter as quickly as possible, including reviewing the delivery charge and cancellation. Kind regards, Team Hobbs

Posted 1 week ago

“I do think the sizes that Hobbs has is too small in comparison to other Shops. This has a negative effect on a women’s mind pertaining to her actual body size. I am either a 12 or a 14 in Boden The White Company, and Seasalt numbers. This will depend on jackets and jeans. With Hobbs I will averages between a 14 and 16. Therefore i have decided not to buy any jeans from them as it made me feel horrible. Take note Hobbs, if you want to join the market in selling jeans, get the sizes right. As jeans is one clothing item women usually measure their body size against.”

Helpful Report

Posted 1 week ago

Hi Madelene, Thank you for taking the time to share your feedback with us. I’m very sorry to hear that you have felt disappointed and uncomfortable with the sizing of our clothing, particularly our jeans. We understand how important consistent and inclusive sizing is, and I appreciate you explaining how our sizing compares with other brands you shop with. We never want our customers to feel discouraged or unhappy when shopping with us, and I’m sorry that this experience has had such a negative impact on how you feel. Your comments regarding fit consistency and jean sizing will be passed on to the relevant teams for review, as customer feedback like yours is incredibly valuable in helping us improve our products. Thank you again for sharing your honest experience with us. Kind regards, Team Hobbs

Posted 1 week ago

“The style is a little shapeless and unflattering”

Helpful Report

Posted 1 week ago

Hi Gillian, I’m very sorry to hear that you feel the style is shapeless and unflattering. We appreciate your feedback and understand how important a flattering fit is. If you’d like, please contact our customer service team so we can review this with you and help find pieces that better suit your preferences or discuss alternatives. Kind regards, Team Hobbs

Posted 1 week ago

“It’s impossible to make proper contact with customer service. Returns from ireland are a Nightmare. I would never buy online from Hobbs again”

Helpful Report

Posted 1 week ago

Hi Catriona, I’m very sorry to hear about the difficulty contacting our customer service and the issues with returns from Ireland. This isn’t the experience we want you to have. Please reach out to our customer service team with your order number and details so we can investigate and resolve this for you as quickly as possible. Kind regards, Team Hobbs

Posted 1 week ago

“Ok, here we go. Firstly it's not about the item I ordered, it's about Hobbs using the worst delivery couriers in this country. Due date for parcel 1st to 5th may. Only after doing AI chat then alleged customer services person for the second time after being cut off prior immediately 🤔parcel arrived 10th may at the wrong address, which was clearly marked number 2, and I'm at number 3. Dumped next to drain pipe,So how pleased am I? Not.”

Helpful Report

Posted 1 week ago

Hi Cecil, I’m very sorry to hear about the issues with the delivery and the incorrect address. This isn’t the experience we want for our customers. Please contact our customer service team with your order number and any supporting details so we can investigate with the carrier and allow us to take the next steps in resolving the issue for you. We appreciate your patience and will use your feedback to improve our delivery processes. Kind regards, Team Hobbs

Posted 1 week ago

“I am still waiting for my order”

Helpful Report

Posted 1 week ago

Hi Noelle, I’m very sorry you’re still waiting for your order. This isn’t the experience we expect. Please contact our customer service with your order number so we can check the status and resolve this as quickly as possible. Kind regards, Team Hobbs

Posted 1 week ago

“Never received my order, can’t email you as it never arrived”

Helpful Report

Posted 1 week ago

Hi Fiona, I’m very sorry to hear your order didn’t arrive and you’ve had trouble reaching us. This isn’t the experience we aim to provide. Please contact our customer service team with your order number so we can investigate immediately and arrange a resolution. Kind regards, Team Hobbs

Posted 1 week ago

“Ich habe das Kleid am 11.04.26 zurückgesandt, die Retoure wurde am 15.04.26 auch zugestellt (lt. Sendungsverfolgung dpd). Es erfolgte keine Gutschrift und keine Benachrichtigung bei KLARNA. Daher habe ich am 01.05. mit Hobbs gechattet und ja, die Retoure sei angekommen, man bearbeite sie. Es ist aber bis heute (08.05.26) noch immer keine Mitteilung an KLARNA erfolgt. Eine zwischenzeitliche Kontaktaufnahme mit den Kundenservice auf der Website blieb unbeantwortet. Heute habe ich die Informationen und Belege bei KLARA eingereicht und hoffe, KLARA kann die Sache klären. Es war ein enormer Zeitaufwand bisher. Nie wieder Hobbs!”

Helpful Report

Posted 1 week ago

Hi, Thank you for bringing this to our attention, and I am very sorry to hear about the frustration and inconvenience caused by the delay in processing your return and Klarna refund. I completely understand your disappointment, especially as your return was delivered back to us on April 15 and you were later advised that it was being processed, yet Klarna had still not received any update by May 8. I also apologise that your attempts to contact customer service went unanswered. This is certainly not the level of service we aim to provide, and I appreciate how time consuming and frustrating this experience has been for you. Thank you as well for submitting the supporting documents to Klarna to help move things forward. Please contact our customer service team directly with your order and return details so we can investigate this further and assist in resolving the matter as quickly as possible. Again, I sincerely apologise for the inconvenience caused. Kind regards, Team Hobbs

Posted 1 week ago

“I returned this blouse because from the pictures you couldn’t see the gathering at the back which made the blouse stick out at the back which was very unattractive. The material was too stiff too.”

Helpful Report

Posted 1 week ago

Hi Susan, I’m very sorry to hear you were unhappy with the blouse and that the gathering and the stiffness didn’t meet your expectations. This isn’t the experience we want for you. If you’d like, please contact our customer service team so we can assist you further and review the product details to help you find a better fit. Kind regards, Team Hobbs

Posted 1 week ago

“I have NOT RECEIVED THE ITEM”

Helpful Report

Posted 1 week ago

Hi Victoria, I’m very sorry to hear you haven’t received your item. I understand how frustrating this must be. Please contact our customer service team with your order number so we can investigate the delay and get this sorted for you as quickly as possible. Kind regards, Team Hobbs

Posted 1 week ago

“I am certainly not happy with the online service. I ordered a dress last month and was looking forward to receiving it as it was meant to be for a wedding next month. No explanation to why my order was cancelled. There was enough stock availability for the size I wanted. Very disappointed with the online shopping experience. Will now look at your competitors.”

Helpful Report

Posted 1 week ago

Hi there, I’m very sorry you had a disappointing online shopping experience, and I understand how frustrating it must be when an order is cancelled without explanation, especially when you needed it for a wedding. Please contact our customer service team so we can look into your order details, and help find a suitable solution as quickly as possible. Kind regards, Team Hobbs

Posted 1 week ago

Hobbs is rated 4.4 based on 4,582 reviews