Hobbs Reviews

Name: Hobbs
Rating: 4.34

4.3 Rating 1,312 Reviews

84 %

of reviewers recommend Hobbs

4.3

Based on 1,312 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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English

“Parcel didn't arrive or was return to a sender. Cost not returned.”

Helpful Report

Posted 1 week ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your order did not arrive and you did not receive your refund, this is not the service I wish to provide our customers at all. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 1 week ago

“See above comments”

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Posted 1 week ago

“Poor delivery and very poor communication”

Helpful Report

Posted 1 week ago

Good morning, We’re very sorry to hear about the issues you’ve experienced with delivery and communication. This is certainly not the standard we aim to provide. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 1 week ago

“Thx all the products are nice and easy to wear.”

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Posted 1 week ago

Good morning, Thank you for your lovely feedback! We’re glad to hear that you find our products nice and easy to wear. We look forward to welcoming you back soon! Kind Regards

Posted 1 week ago

“THERE IS ONLY ONE WORD FOR YOUR CUSTOMER SERVICES AND IS THAT RUBBISH. I WOULD ASK YOU TO TRY AS A CUSTOMER TO GET A REPLY.”

Helpful Report

Posted 1 week ago

Hello Angela. I’m very sorry to hear about your experience with our customer service. This isn’t the standard we aim for, and we’ll work to improve our responses and support. We are actively looking into your order to make sure it is fully resolved for you. We look forward to turning this around for you.

Posted 1 week ago

“It is impossible to speak to anyone in real time. Contact is only via “Chat”. They refused to refund my money until their delivery agent returned the jumper which they accepted I had never received. I was given 3 different delivery dates and time slots but no jumper was delivered. It was an appalling experience and I will never attempt to order from Hobbs again!”

Helpful Report

Posted 1 week ago

Hello Eilish. We’re really sorry to hear about the lack of real-time contact and the delivery/ refund issues you experienced. This isn’t the service we aim to provide, and we’ll review our processes to prevent this from happening again. If you’d like us to look into your case urgently, please get in touch via our contact page so we can assist directly. https://www.hobbs.com/contact-us.html

Posted 1 week ago

“Hobbs is very good. Sadly they use Evri as a courier. As I have a personal on going issue with Gemma the local Evri courier I have not received my order which amounted to over £600. Well done Evri and Gemma, Hobbs has lost the sale as this will be returned and refunded in full stating she couldn’t deliver even though I requested it be delivered to my neighbour. Complaint about her needs to be raised with Evri.”

Helpful Report

Posted 2 weeks ago

Hello Diane. We’re really sorry to hear about the delivery issue and the impact it has had on your order and experience. This isn’t the level of service we expect, and we’ll raise this with the courier to prevent it happening again. If there’s any way we can help now, please let us know through the link below. https://www.hobbs.com/contact-us.html

Posted 1 week ago

“Extremely disappointed. I have paid for my order and not received it. I am contacting customer service and nobody is getting back to me. The cold weather has arrived and I don’t have the coat that I’ve paid for.”

Helpful Report

Posted 2 weeks ago

Hello Sarah, we’re really sorry to hear that your order hasn’t arrived and that you’re not getting a response from our team. This is not what we wish for our customers. We are continuously working to put this right, it is great to see that this has since been resolved for you. If you need anything else, please do reach out again.

Posted 1 week ago

“Very poor online service.”

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Posted 2 weeks ago

Hello there. Thank you for taking the time to share your feedback. We’re very sorry to hear about the poor online service you experienced. So that we can make this right, please do reach out to us through the link below. https://www.hobbs.com/contact-us.html

Posted 1 week ago

“I never received this item, it was delivered to the wrong address by Evri on 10 November. Customer service of both Evri and Hobbs v poor. I have no idea when or if I will be refunded. I would suggest you order from this website with caution.”

Helpful Report

Posted 2 weeks ago

Hello there. Thank you for taking the time to share your feedback. We're truly sorry to hear your item was not delivered correctly and that the situation with Evri has caused you such concern. We’ll investigate the delivery issue and we are pleased to see that your refund has been resolved by our fantastic Customer Care team.

Posted 1 week ago

“Not happy at all with Hobbs left 2 X emails for customer service still no reply to date, called then got cut off for no reason, eventually got hold of someone who was v helpful For a brand that rates itself as high end products you really need to sort out your customer services department Very frustrating indeed”

Helpful Report

Posted 2 weeks ago

Hello Mathew. Thank you for sharing your experience, and we're really sorry for the lack of reply to your emails and the call being cut off. That isn’t the level of service we aim to provide, even if a later interaction was helpful. We’ll review our customer services process to prevent this happening again. This has since been resolved for you, however we look forwarding to restoring your faith on your next purchase.

Posted 1 week ago

“Order lost in transit twice.”

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Posted 2 weeks ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your order went missing in transit twice, this certainly is not the level of service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“The packing was so poor the trousers were creased I didn’t bother trying them on. Just not good enough.”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for sharing your feedback, and I’m very sorry to hear about the condition your trousers arrived in. Items should reach you carefully packaged and ready to wear, so we completely understand your disappointment. We’ll make sure this is passed on to the team so we can improve our packing standards. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“Returns policy is awful if you forget to put a label in”

Helpful Report

Posted 2 weeks ago

Good morning, I am so sorry to hear that you are did not receive your returns label which then made the returns process difficult for you. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“Appalling customer service.”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally to ensure that the service is improved. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“My orderr has still not replied - yopu said you were looking into why but have not heard anything from you 3 days.”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received your order, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“Your quality has diminished and the prices stayed the same for a cheap version”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for sharing your feedback. We’re really sorry to hear that you feel the quality hasn’t met your expectations. This is certainly not the experience we want for our customers, and your comments are important to us. We’ll make sure your concerns are passed on to the relevant teams, as we are always reviewing our products to ensure they offer great value and quality. If you’d like to discuss a specific item or issue, our customer care team would be happy to look into it further. Thank you again for taking the time to let us know. Your feedback helps us improve. Kind Regards Hobbs Customer Care

Posted 2 weeks ago

“It is hard to know where to start. I was sent a Julia printed top on 7/11/25 on Order number 18072556. When I opened the package I could see that the hook at the neck was sticking up and obviously broken. This indicated to me that no one had checked the garment before it was sent. I was told to return it using the enclosed label. This was missing so that was another thing that was not checked. I feel that I should have my original postage refunded as I should not have been sent a faulty garment. I have tried numerous ways to contact you since but no one is listening.”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for taking the time to share this, and I’m very sorry for the frustration you’ve experienced. Receiving a faulty item especially one that clearly should have been checked before dispatch is disappointing, and the missing returns label only added to the inconvenience. This is not the standard of service we aim to provide. Rest assured this will be reported. Kind Regards Hobbs Customer Care

Posted 2 weeks ago

“I normally have no problem with Hobbs. I have shopped with you in store and on line for years and I have never been treated in such a patronising way. The assistant was just rude refusing to acknowledge that Hobbs might have made a mistake. She made me feel like I had made the mistake”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience this is not the standard of service we aim to provide. You should always feel respected and listened to when shopping with us, and we apologise that this was not the case. We appreciate your loyalty over the years, and we understand how disappointing it must have been to feel dismissed rather than supported. We will follow this up with the team to ensure it doesn’t happen again. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“Hobbs you are let down by your courier EVRI for delivery . Two bag from you are poor quality and have to b returned”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service the courier provided to you. This is not the service I wish to provide our customers at all. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

Hobbs is rated 4.3 based on 1,312 reviews