Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,584 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,584 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I am very disappointed with my recent purchase. The evening dress I received was clearly already worn and covered in multiple stains, which is completely unacceptable for a new item. Additionally, dealing with customer service has been extremely frustrating—getting a replacement or refund has proven unnecessarily complicated and time-consuming. Overall, this experience has been very disappointing, and I would not recommend ordering from this company based on my experience.”

Helpful Report

Posted 1 month ago

Hi Ghislaine, I’m really sorry to hear that your Addison Dress arrived worn and stained, and that our customer service has been difficult to work with. This isn’t the experience we want for you. Please could you visit the International returns portal on your country version of the Hobbs website, located under return, for any future queries and we have been in touch with your returns label for you. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Shoes never arrived so I can’t review them. Hobbs customer care started well with a quick response to my initial enquiry but it then was left for almost two weeks and me emailing again to finally get a response of a refund because they don’t send replacement items. Not impressed as I would have considered Hobbs a high-end company but here we are. Do better, Hobbs.”

Helpful Report

Posted 1 month ago

Hi Zoe, I’m really sorry to hear your shoes didn’t arrive and that our response time wasn’t up to standard. This isn’t the experience we want for Hobbs. Looking at your order it has already been refunded for you. Please do get back in touch with Hobbs Customer care Team if you need further assistance. Kind regards, Team Hobbs

Posted 1 month ago

“Had so many issues with hobbs over the years”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry to hear you’ve had so many issues with Hobbs over the years. This isn’t the experience we want for you. If we can offer any assistance please do contact our Hobbs Customer care Team and share your order number and a brief summary of the problems so we can look into it and help resolve things. Kind regards, Team Hobbs

Posted 1 month ago

“The item was returned as it had clearly been worn, washed and returned by a previous customer. The sales assistant couldn't apologise enough for such poor customer service. This item should never have been sent out to me.”

Helpful Report

Posted 1 month ago

Hi Mihael, I’m really sorry to hear that your order, Hallie Trench was received and looked worn. This isn’t the experience we want for you. Looking at your order it has already been refunded for you, but if you do need further assistance please do contact our Customer care Team and they will be happy to help you. Kind regards, Team Hobbs

Posted 1 month ago

“Nu am primit comanda”

Helpful Report

Posted 1 month ago

Hello, I am so very sorry to see that you have not yet received your order. Please do get in touch with the International Global E Team , via the Hobbs website for your country , under 'Returns' for assistance. Kind regards, Hobbs Team

Posted 1 month ago

“The sides of the dress did not lie properly which is down to the material, poor standard for Hobbs.”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry to hear that the Petite Petra Dress sides didn’t lie properly and that you’re unhappy with the standard. This isn’t the experience we want for Hobbs. Looking at your order it has been refunded, but if you need any further assistance, please do get in touch with our Customer Care Team and we will be happy to help you. Kind regards, Team Hobbs

Posted 1 month ago

“Can't review the item as this was never recieved and the order was cancelled by Hobbs”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry to hear your Hobbs order was cancelled and you didn’t receive the item. This isn’t the experience we want for you. This was sadly a stock issue and I can see that we have refunded your order for you. I apologise for the disappoint this has caused you. Kind regards, Team Hobbs

Posted 1 month ago

“Order not received and no response from Hobbs customer service! Very disappointing!”

Helpful Report

Posted 1 month ago

I’m really sorry to hear that your order delivery didn’t arrive, this isn’t the experience we want for you. I can see that we have been in touch to assist you, if you still need help , please do contact our Hobbs Customer Care Team and we will be happy to help you. Kind regards, Team Hobbs

Posted 1 month ago

“Okay, a little bit of a painful experience to get the money back for the belt after it broke down within the first two weeks”

Helpful Report

Posted 1 month ago

Hi Stephanie, I'm really sorry to hear that getting a refund for the belt has been a painful process and that it broke down within two weeks, this isn’t the experience we want for you. If you do need further assistance please do get back in touch with our Customer Care Team and we will be happy to help. Kind regards, Team Hobbs

Posted 1 month ago

“It looks like it is supposed to be a crinkly material. But, on opening the parcel, the garment was a wrinkled up mess! I ordered a black dress a while ago, this dress was also sent back due to being a crinkled mess. There was no way I was guna try and iron it! Come in Hobbs - what is going on!!!!”

Helpful Report

Posted 1 month ago

Hi Margaret, Thanks for your feedback, we’re really sorry to hear about your experience. The fabric used for this garment is intentionally designed to have a crinkled texture as part of its style. However, it definitely shouldn’t arrive looking like a “wrinkled mess,” and we understand how disappointing that must have been, especially as you’ve had a similar issue with a previous order. We take this kind of feedback seriously, and we’ll be reviewing our packaging and handling processes to make sure items arrive in a much better condition. Your comments help us improve, so we appreciate you taking the time to share them. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Delivery by Evri was very slow. Item was in terrible condition and looked already worn, covered in snags in various places.”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry to hear your Hobbs item arrived in such poor condition and that delivery was slow. That isn’t the service we aim for. Please reach out via email with your order number so we can assist you further. Kind regards, Team Hobbs

Posted 1 month ago

“Very disappointed on the socks, I have worn twice and they developed a large hole in the toe area, not even got to wash. The first time I have felt this way about any Hobbs product.”

Helpful Report

Posted 1 month ago

Hi Linda, I’m really sorry to hear the socks developed a large hole after just a couple of wears. That isn’t the standard we aim for. Please email us with your order number and the item details so we can look into what happened with this pair. Kind regards, Team Hobbs

Posted 1 month ago

“I received my Esme dress folded like origami and squeezed into an A4 envelope. The result ... a crumpled dishrag. Particularly upset as had paid for gift-wrapped box. Hobbs sent the shoes I'd also purchased in that but not the suit. Very poor customer service”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry to hear your Esme dress arrived crumpled and that the gift box you paid for wasn’t correctly used. That’s certainly not the service we aim for. A member of the Customer Care Team has just reached out to you by email to help resolve this for you. We’ll also review what happened with packaging and shipping to prevent this in the future. Thank you for letting us know, we really appreciate it! Kind regards, Team Hobbs

Posted 1 month ago

“My 2 items have never arrived! Why do you continue to use evri? They have lost my order and therefore I still cannot get a refund from you ir have my order, in spite of many emails to both Hobbs and Evri. Truly disappointing.”

Helpful Report

Posted 1 month ago

Hi Vanda, I’m really sorry your two items haven’t arrived and that you’re having trouble with a refund. That isn’t the service we aim for. A member of our Customer Care Team has just processed a refund for you and confirmed this on an email. I am truly sorry for the inconvenience this has caused you. Kind regards, Team Hobbs

Posted 1 month ago

“Having previously bought a Hobbs belt size medium which was too big I chose the small but could not get it round my waist. Only a Hobbs size 10 !! Very disappointed. Why don’t you give a measurement ?”

Helpful Report

Posted 1 month ago

Hi Victoria, I’m really sorry the belt size didn’t fit, I completely understand how disappointing this is for you. We do provide measurements on product pages to help with sizing, I do apologise this was not more clear for you. If we can help with anything else, please feel free to reach out to our Customer Care Team. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“The personal message i wrote as part of the gift box never arrived which I was very disappointed and spoiled the gift experience”

Helpful Report

Posted 1 month ago

Hi Peter, I’m really sorry the personal message didn’t arrive and that it spoiled the gift experience. That’s not the service we aim for. A refund for the gift box has now been processed for you. A member of the Customer Care Team has just reached out to you by email confirming this. Thank you so much for bringing this to our attention. Kind regards, Team Hobbs

Posted 1 month ago

“I am sure the jumper would be great if I had received it. It is now over 2 weeks since I ordered it. Customer services very poor and lack of follow up. Ironic to receive emails saying I've received the item when it has disappeared. Poor customer service makes me want to avoid shopping here despite being a loyal customer over many years. Not worth the hassle.”

Helpful Report

Posted 1 month ago

Hi Lindsey, I’m really sorry you’ve not received your jumper and for the poor experience this has caused. That isn’t the service we aim for. I can see a refund has been processed and a member of the Customer Care Team has just reached out to you by email. Thank you so much for bringing this to our attention, and for your loyalty over the years. Kind regards, Team Hobbs

Posted 1 month ago

“Order has not been received. I have tried to call Hobbs but no response to phone, WhatsApp or email! One order was sent straight back by courier. I reordered and second order was left on drive and never received. I am now £600 out of pocket and no dresses! Please contact me to arrange phone call. Thanks.”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry to hear you’ve not received your orders. That’s not the experience we aim for. I can see the refunds have already been processed for you. If you would like to discuss further please can you give us a call during our opening hours and we would be more than happy to assist. Thank you so much. Kind regards, Team Hobbs

Posted 1 month ago

“The Carman dress arrived completely creased with a stain. It had been packed with very little care, I am very disappointed as I have wasted time and money returning it. I have writen to head office but no response. Terrible customer service. It was be nice to have my complaint acknowledged. When I returned it to the store in Tunbridge Wells, the customer service was poor, I did not even receive an apology.”

Helpful Report

Posted 1 month ago

Hi Sian, I’m really sorry to hear about the creased dress, the stain, and the lack of response. That’s not the experience we aim for. Thank you for taking the time to return this item back to us. A member of the Customer Care Team has now responded back to your email. I am truly sorry for the delay. Kind regards, Team Hobbs

Posted 1 month ago

“I may have given a position review if l had received correct order. Two size tens received instead of sizes 8 and 10. I ordered size 8 again and got a completely different jacket. Gave up and had to chase up refunds today as only one of the three jackets refunded. Exhausting and frustrating experience”

Helpful Report

Posted 1 month ago

Hi there, thank you for sharing your experience. I’m really sorry to hear about the incorrect sizes and the refund hassle, that’s not the service we aim for and completely understand how disappointing this must have been for you. I can see a refund has now been processed for you. We truly appreciate your patience and understanding. Kind regards, Team Hobbs

Posted 1 month ago

Hobbs is rated 4.4 based on 4,584 reviews