Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,593 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“You couldn’t make it up. I’ve been waiting in a big order from Hobbs for over two weeks … still not delivered. Today, I get an email asking me to review the clothes. Meanwhile, Hobbs customer service have not followed up with me on the missing package and now they are not even bothering to respond.”

Helpful Report

Posted 1 month ago

Hi Elaine, We’re sorry to hear about the delay and the lack of follow-up from our team. Please contact our customer service with your order number and any relevant details so we can look into it. Kind regards, Team Hobbs

Posted 3 weeks ago

“Poor quality,very poor fitting, very large for size 10 petite ( disappointing when you have paid for next day delivery )”

Helpful Report

Posted 1 month ago

Hi Elizabeth, We’re sorry to hear about the quality and fit issues you experienced, and that the delivery timing didn’t meet expectations. Please get in touch with our customer service with your order details so we can look into it. Kind regards, Team Hobbs

Posted 3 weeks ago

“I can’t review as my order from 22.05.2026 still haven’t been delivered. Today is 03.06.2026”

Helpful Report

Posted 1 month ago

Hi Irina, We’re sorry your order hasn’t been delivered yet. We understand how frustrating this is. Please contact our customer service with your order number and any relevant details so we can look into it. Kind regards, Team Hobbs

Posted 3 weeks ago

“I ordered and paid for a gift box plus wrapping but my purchase (a bag) arrived without the gift box!!”

Helpful Report

Posted 1 month ago

Hi Roger, We’re sorry for the oversight of the gift box not being included with your order. If you’d like us to look into this, please contact our customer service team with your order number and any relevant details. Kind regards, Team Hobbs

Posted 3 weeks ago

“I love the dresses but I’m Extremely frustrated connecting with customer support. I send an inquiry, receive an email confirmation and then nothing. No response.”

Helpful Report

Posted 1 month ago

Hi there, We’re really sorry you’ve had such trouble getting a response after sending your inquiry. That’s not the experience we want you to have, and we understand how frustrating this is. If you’d like us to look into this, please reply with any relevant details (your inquiry or order number if applicable) so we can assist you further. Kind regards, Team Hobbs

Posted 1 month ago

“i never receive the package.”

Helpful Report

Posted 1 month ago

Hi there Krystyna, We’re really sorry you never received your package. That’s not the experience we want for you, and we understand how frustrating this is. If you’d like us to look into this, please reply with any relevant details (order number, tracking, or delivery address) so we can assist you further. Kind regards, Team Hobbs

Posted 1 month ago

“Dress arrived in a small box. It is maxi length with wide skirt and was seriously crumpled in the box. The shape is bizarre, something not quite right about the position of the bust. Not flattering”

Helpful Report

Posted 1 month ago

Hi Mairi, We’re sorry to hear the dress arrived crumpled and that the fit isn’t flattering. Your feedback is important to us, and we’ll pass this along. If you’d like us to look into this, please reply with your order number and any photos of the dress in its packaging. Kind regards, Team Hobbs

Posted 1 month ago

“I can't review these chinos as I have still not received them, order confirmation date was 16th May, delivery seems to be stuck somewhere, the delivery date was 21st. I an getting progressively cross as my money has been taken and no goods supplies. Totally unable to speak to anyone at the carriers and also at Hobbs to see what is happening.”

Helpful Report

Posted 1 month ago

Hi Sandra, We’re really sorry for the delay and the hassle you’re experiencing with your order. That’s not the experience we want for you. If you’d like us to look into this, please reply with any relevant details (order number, tracking number, or delivery address) so we can assist you further. Kind regards, Team Hobbs

Posted 1 month ago

“These shoes are very hard and uncomfortable and look like plastic”

Helpful Report

Posted 1 month ago

Hi Susan, We’re sorry to hear the Hobbs shoes felt hard and uncomfortable and looked like plastic. That isn’t what we want for you. If you’d like us to look into this, please reply with any relevant details (order number or product code) so we can assist further. Kind regards, Team Hobbs

Posted 1 month ago

“Awful recent experience of ordering £700 worth of clothes for store collection and having to wait nearly 3 weeks. So I can’t comment on the Maya jacket as I’ve not seen it yet!”

Helpful Report

Posted 1 month ago

Hi there, We’re really sorry to hear about the long wait for your store collection and that you haven’t had a chance to see the Maya jacket yet. That isn’t the experience we want for you. If you’d like us to look into this, please reply with any relevant details (order number, store, or collection details) so we can assist you further. Kind regards, Team Hobbs

Posted 1 month ago

“Material is getting worse and worse and prices are getting high”

Helpful Report

Posted 1 month ago

Hi there, We’re sorry you feel the material is worsening and prices are rising. That’s not the experience we want for you. If you’d like us to look into this, please reply with any relevant details (e.g., item, purchase date) so we can assist further. Kind regards, Team Hobbs

Posted 1 month ago

“You have an email sent last Monday detailing the absolute absence of customer care in preparation and delivery timeframe of the articles in question. Thus far no reply. Whoever thought the trousers were deemed fit to send out needs their brain examined.”

Helpful Report

Posted 1 month ago

Hi Laura, We’re really sorry you had no reply to the email you sent last Monday. That isn’t the experience we want, and we understand how frustrating this is. If you’d like us to look into this, please reply with any relevant details (the email we sent, or order number if applicable) so we can assist you further. Kind regards, Team Hobbs

Posted 1 month ago

“My order has not arrived after weeks”

Helpful Report

Posted 1 month ago

Hi there, We’re really sorry your order hasn’t arrived after weeks. That’s not the experience we want for you. If you’d like us to look into this, please contact our customer service team with any relevant details (order number, tracking, or delivery address) so we can assist you further. Kind regards, Team Hobbs

Posted 3 weeks ago

“I paid for next day delivery on 15/5/26 and still have not received my dress.”

Helpful Report

Posted 1 month ago

Hi Shirl, We’re really sorry your next day delivery hasn’t arrived. That’s not the experience we want for you, and we understand how frustrating this is. If you’d like us to look into this, please reply with any relevant details (order number, tracking, delivery address) so we can assist you further. Kind regards, Team Hobbs

Posted 1 month ago

“I ordered some clothes and they were not delivered to store and no one bothered to tell me.”

Helpful Report

Posted 1 month ago

Hi there, We’re really sorry you weren’t informed about your order not being delivered to the store. That’s not the experience we want for you. If you’d like us to look into this, please contact us at customer service with any relevant details (order number, store, or delivery information) so we can assist you further. Kind regards, Team Hobbs

Posted 3 weeks ago

“I still have not received my parcel which was ordered on 5/5, where the Cardigan in question was part of my order. You have taken the money out of my account But still NO delivery!! I am furious & very disappointed!”

Helpful Report

Posted 1 month ago

Hi Kim, I’m really sorry you haven’t received your parcel yet. Please share your order number and any relevant details with our customer service team so we can investigate and resolve this quickly. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“I am still awaiting a refund for my goods”

Helpful Report

Posted 1 month ago

Hi Ann, I’m really sorry you’re still awaiting a refund. Please share your order number and any relevant details with our customer service team so we can look into this and resolve it quickly. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“The shirt was not delivered and so I have no view.”

Helpful Report

Posted 1 month ago

Hi Margaret, I’m really sorry the shirt wasn’t delivered and that you have no view of it. If you’d like, please share your order number and any details with our customer service team so we can help resolve this. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“How can I review this item when the order was cancelled by Hobbs thirty minutes after ordering it. I therefore have no idea what it would have looked like. Although the cost of the dress was refunded postage and packaging costs were not refunded which is really annoying as I did not receive the item. In fact it was cancelled by Hobbs before it could be posted. Automatic response when I contacted Hobbs about this was not helpful. Very disappointed with the service.”

Helpful Report

Posted 1 month ago

Hi Jacqueline, I’m really sorry to hear about the cancellation and that postage costs weren’t refunded. That isn’t the experience we want you to have. If you’d like, please share your order number and any details about the postage costs you’re expecting to our customer service team. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“You failed to place the £200 voucher in the purchased gift box. You sent the voucher and the gift box separately. You did not enclose my message to the recipient. There was nothing to tell the recipient of the value of the voucher. Thank you for refunding the cost of the gift box but it hardly makes up for the catalogue of disasters”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry about the issues with the voucher, the separate delivery, and not including your message. This isn’t the experience we want for you. If you’d like, please share your order number and the details to our customer service team to help assist further. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

Hobbs is rated 4.4 based on 5,593 reviews