Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,619 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,619 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Ordered two pairs of Greta Sneaker. Never received, Hobbs failed to provide updates and their customer service is only accessible via Ai bot. It took 17 days to find out package status and today they finally said it was lost! If I want item reorder. Why would I reorder with this poor salesmanship and customer service....geez🙄!”

Helpful Report

Posted 4 weeks ago

Hi Lin-Dai, We’re really sorry to hear about your experience and completely understand your frustration. Waiting over two weeks for an update only to learn that your package was lost is far from the experience we want our customers to have. While lost parcels are rare, the delay in communication and the difficulty reaching support clearly added to the inconvenience, and we sincerely apologise for that. Your feedback about the ordering and support experience is important to us and will be shared with our team as we work to improve both our delivery communication and customer service access. Kind regards, Hobbs Customer Care

Posted 3 weeks ago

“Fabric is dreadful I washed to try to make it relaxed but it didn’t work otherwise I’d have returned Definitely not”

Helpful Report

Posted 4 weeks ago

Hi Linda, Thank you for your feedback. We’re sorry to hear that the fabric didn’t meet your expectations and that washing it didn’t improve the feel for you. We always aim to provide clear descriptions and quality products, so we appreciate you sharing your experience. Kind regards, Hobbs Customer Care

Posted 3 weeks ago

“My jeans didn’t arrive at the shop Tried to reorder them but they were out of stock”

Helpful Report

Posted 1 month ago

Hi Irene, Thank you for getting in touch, and I’m very sorry to hear that your jeans didn’t arrive at the shop as expected. I completely understand how disappointing it must have been, especially when you tried to reorder and found they were out of stock. This is certainly not the experience we want for our customers. Please accept our sincere apologies for the inconvenience caused.

Posted 1 month ago

“Item arrived in an open bag and wet in two places. I complained to the Courier and Hobbs via "chat"”

Helpful Report

Posted 1 month ago

Good afternoon, Thank you for letting us know. I’m so sorry your item arrived in an open bag and was wet — that’s really disappointing, and I completely understand your frustration. I hope our team were able to resolve this swiftly for you after you reached out via chat, but if you need any further help, please don’t hesitate to let us know.

Posted 1 month ago

“I am still waiting to receive my dress.”

Helpful Report

Posted 1 month ago

Hi Kate, Thank you for your message. I’m very sorry to hear that you are still waiting to receive your dress. I completely understand how frustrating this must be, especially if it has been longer than expected. Please accept our sincere apologies for the delay. To help us resolve this as quickly as possible, please get in touch via live chat or email and share your order details. Our team will be happy to look into this for you.

Posted 1 month ago

“Order arrived too late, depite express delivery. Sent items back in one box, and have not received a full refund, as a facintaor I purchased for £65 has not been refunded and no response to enquiries. Not good at all!”

Helpful Report

Posted 1 month ago

Hi Lucy, I’m very sorry to hear about the late delivery and the refund issue. This isn’t the experience we want for our customers, and I understand how frustrating this must be. Please reach out to us via live chat with your order details so we can take a closer look and assist you further.

Posted 1 month ago

“I’ve had various Saskia coats over the last 10+ years without any issue, only replacing to change the colour! Quality was excellent. Having bought a new one in December I was very disappointed to find the sleeve tore open within a couple of weeks of wearing it. When Hobbs did eventually respond they wouldn’t take responsibility for the poor quality. As others have mentioned, not the quality they were and I will have to find a new Saskia replacement as unfortunately I won’t be shopping with Hobbs going forward.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience, and I’m truly sorry to hear about the sleeve tearing on your Saskia coat and the subsequent response you received. This isn’t what we aim for, and I can understand how frustrating this must be. We’d like to investigate this with our Customer Care team and find a suitable resolution for you. If you’re open to it, please contact us with your order number and photos of the fault we'll look into this further. Again, I’m really sorry for the disappointment this has caused. Your feedback has been noted to help us improve.

Posted 1 month ago

“loved the style but they arrived damaged”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. I’m really sorry to hear the Hobbs item arrived damaged, that’s disappointing and not what we want for our customers. If you’re able, please send us your order number and photos of the damage so our Customer Care team can investigate and arrange a suitable resolution. Again, I’m sorry for the hassle this caused. Your feedback will help us improve.

Posted 1 month ago

“I placed an order and it never arrived at the store. Contacted customer services and they said ring the store. I did and they advised me to call back after the weekend which this took the order well over the 5 working day delivery cut off. But in the meantime I had to place and PAY for another order of the same items incase they sold out due to sale. This is poor customer service because the onus should be on Hobbs to make sure I receive what I paid for without me having to pay twice. As a customer I feel and felt undervalued. I tried to contact numerous times Hobbs customer services regarding this issue but without success. The original order wasn’t delivered and because of the inconvenience and lack of help from Hobbs makes me think twice shopping with them again.”

Helpful Report

Posted 1 month ago

Good afternoon Gillian, Thank you for taking the time to share this, and I’m truly sorry for the experience you’ve had. Your order not arriving, being passed back and forth between store and customer services, and then having to pay for a second order to avoid missing out is incredibly frustrating — and you’re absolutely right, the responsibility should never fall on you to chase this. I completely understand why this has left you feeling undervalued, and I’m sorry you weren’t able to reach us for support when you needed it. Your comments have been taken on board and passed to the relevant teams so we can improve our service going forward. If there’s anything still unresolved, please let us know — we’re here to help.

Posted 1 month ago

“First pair arrived with one shoe yellowed and dirty ...sent them back Second pair arrived with one shoe yellowed and faded ...sent them back aswell Only two pairs in my size in stock and both are not fit to wear .... Suggest a quality controller checks these things BEFORE they are sent to customers...after all it's the customer who pays the delivery fee. No shoes for my sons wedding and nearly £8 down .... VERY disappointed in a supposedly reputable company. Star rating would have been zero if it was possible to do so”

Helpful Report

Posted 1 month ago

I’m truly sorry to hear your experience with the first two pairs. That isn’t acceptable, and I understand how disappointing this must be, especially with a delivery issue and a special occasion coming up. We’d like to investigate with our Customer Care team and find a suitable resolution. If you’re open to it, please share your order number and photos of the faulty shoes so we can look into this promptly. We’ll also review stock to prevent this from happening again. Again, apologies for the hassle and disappointment. Your feedback will help us improve.

Posted 1 month ago

“Too tight for a 14 . Dragged on ground even tough I'm tall”

Helpful Report

Posted 1 month ago

Sorry to hear the fit isn’t working for you and the hem drag, this isn’t what we want for our customers. We’d like to look into this with our Customer Care team and find a suitable resolution. If you’re able, please share your order number and any photos of the issue so we can assess the best option for you.

Posted 1 month ago

“Seeing my delivery just disappeared en route from your warehouse to your shop in Brent X and you don't appear to track your items I can't get over your incompetence. On top of that you are now asking for a review for an item you should know I never received as you have now cancelled the order and returned my money, having just sat on my funds and waited for me to contact you.”

Helpful Report

Posted 1 month ago

I’m really sorry to hear about the missing delivery and the frustration with the order cancellation and refund. This isn’t the service we aim to provide. We’d like to look into this with our Customer Care team and resolve it for you. Once we have these, we’ll investigate and get back to you with a resolution as soon as possible. Again, apologies for the inconvenience this has caused. Your feedback will help us improve.

Posted 1 month ago

“Have ordeted this umberalla twice. First time clicl and collect did not arrive in store Second time next day delivery to home address. 3 days later still not received it. Hobbs used Evri always a diaaster.”

Helpful Report

Posted 1 month ago

Good afternoon David, Thank you for taking the time to share this, and I’m so sorry for the ongoing frustration you’ve experienced. Having your click‑and‑collect order not arrive, then paying for next‑day delivery only for it to still be delayed is incredibly disappointing — especially when you’ve now had to try twice. I completely understand how frustrating this is, and I’m sorry for the inconvenience caused by the delivery issues. Your comments have been passed on to the relevant teams, including feedback about the courier, so we can work on improving this experience. If your order still hasn’t arrived, please email us at customerservices@hobbs.co.uk with your order number and we’ll look into this urgently for you.

Posted 1 month ago

“Bought this coat and loved it. Within 3 months the arm ripped. Contacted Hobbs to get a replacement. Impossible speak to a human being and just get directed to wrong options. Refunds which you only do in 30 days. Gave up in the end. Not out of pocket while I try and get a tailor to fix.”

Helpful Report

Posted 1 month ago

Hi Carmel, We’re really sorry to hear about your experience, both with the coat and with trying to get support. That’s understandably frustrating, especially when you initially loved the item. A rip after just three months of normal wear certainly isn’t what we’d expect, and we’re disappointed to hear this happened. We also regret that you found it difficult to reach the right support option, that’s not the experience we want for our customers. If you’re willing, please reach out to us again via our chat service or email to customerservices@hobbs.co.uk (please reply to the auto reply as well if emailing), including your order number and a photo of the damage. This will ensure your message is routed correctly to the team who can review it properly. We appreciate you bringing this to our attention and hope we can look into this for you. Kind regards, Hobbs Customer Care

Posted 1 month ago

“The dress is too long for me. I received the item on 4th February and returned it on 5th February via Yodel service. I tracked the parcel on the Yodel website on 12th February and it indicated that the item has been returned to Hobbs. Today is 24th February and I am still unable to track on the Hobbs returns website using the tracking/order numbers about my returned item. I am waiting for the refund.”

Helpful Report

Posted 1 month ago

Hello there, We kindly advise allowing up to 14 working days from the day of posting for our warehouse to process the return (excluding weekends and bank holidays). Rest assured, once your refund has been processed, you will receive a confirmation email notifying you that the funds will reach your account within 3-5 working days.

Posted 1 month ago

“I love Hobbs I’ve been shopping there for the last 25 years but for the last couple years it’s been it gone down hill with the design. Not so classy.”

Helpful Report

Posted 1 month ago

Hello Josephine, I’m really sorry to hear that your experience with Hobbs hasn’t met your expectations recently. We truly value your 25 years of loyalty and will ensure your feedback is passed on.

Posted 1 month ago

“My dress never arrived and customer service is both hard to contact by phone and fails to answer emails. Also not refunded yet”

Helpful Report

Posted 1 month ago

Hi, I’m really sorry to hear about this your order never arriving. I can see that your refund was processed on the 12th and should be with you by now. If you haven’t received it yet, please feel free to reach out to us again so we can look into this further for you. We’re happy to help.

Posted 1 month ago

“When arrived in a huge box covered in hair with a double pleat where had Ben ironed worn and returned very disappointed have returned item”

Helpful Report

Posted 1 month ago

Hello there, I’m really sorry to hear about the condition of your item on arrival and your disappointment with the packaging. We will ensure this is raised with our team to improve upon our services in the future.

Posted 1 month ago

“Product was not delivered, was returned to Hobbs with no delivery attempt. Contacted Evri and Hobbs and both had nothing useful to say. Returned my money and offered a discount on next purchase but when asked how that would work when deliveries weren’t being made, received no response. I expected more from Hobbs in terms of customer service (communication at least - initial response was AI!) and using a notoriously terrible company for shipping an expensive product. Went to a different brand instead.”

Helpful Report

Posted 1 month ago

Hello there, We’re really sorry to hear about the delivery issue and the lack of helpful responses from the carrier and our team. This is not the experience we want for you. We’ve flagged this with our logistics team to review what happened with Evri and to ensure this does not happen again.

Posted 1 month ago

“Had to order these 3 times as first they lost the delivery to store then they were out of stock even though the website allowed me to reorder and still no sign of the 3rd order despite paying for express next day delivery. Customer services tried but had no idea and clearly Hobbs has lots of stock issues at the moment. Communication was dreadful and often wrong re delivery dates.”

Helpful Report

Posted 1 month ago

Hello Claudine, I’m really sorry to hear about the repeated delivery problems and the lack of clear communication. This isn’t the experience we want for you. Please share your order numbers (or the email used) and any relevant details so we can investigate with our logistics team and get any missing items resolved or refunds processed as quickly as possible.

Posted 1 month ago

Hobbs is rated 4.4 based on 3,619 reviews