Name: Hobbs
Rating: 4.34

“Very upset to discover 20 euro charge to return a jumper that is too big and not able to return to a local Hobbs outlet in Brown Thomas. Won’t be shopping with Hobbs again or recommending to anyone for this reason. Never had this issue with other reputable clothing brands. Really shocked and a sure way of discouraging online customers.”

Helpful Report

Posted 4 days ago

“Ordered 2 dresses & shoes for next day delivery. Shoes arrived a day late. Dresses have still not been delivered. My initial email to customer services has not received a response. Live chat with AI assistant produced a refund on the delivery charge but still no update on when dresses will arrive.”

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Posted 4 days ago

“I will still buy the shoes “again” if I find my size. I used to have another pair that somehow got lost. The reason I gave one star is temporary and because of the mishap but i absolutely adore the Chelsey Brogues!”

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Posted 4 days ago

“I am exceedingly disappointed with Hobbs idea of cutomer service,I have several Hobbs pieces that I have brought in Jersey, the quality & style is beautiful but I do not live near a store so have to buy online which has proved a disaster, delivery service was fast but so damaged I struggled to repair the box to return them.I have had to get a dressmaker to alter an existing outfit for me, not what I had planned, & had the same delivery problem with phase eight, premium brands but the clothes so creased & damaged, not worth doing online shopping again. I am not looking for reward just a nice new dress for a wedding, it is too late to get a new dress shortend now, yes you can email me but suspect that won't happen. so have replied anonymously, but it has defaulted to my name, why did I think that would work.”

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Posted 4 days ago

“Poor execution of online business”

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Posted 5 days ago

Good morning, Thank you for your feedback. We’re sorry to hear that your experience with our online service fell short of expectations. This isn’t what we aim for, and we appreciate you bringing it to our attention. If you’d be willing to share more details, we’d be grateful for the chance to look into it and improve. Kind Regards - Hobbs Customer Care

Posted 4 days ago

“Didn’t manage to try the dress. Evri failed to deliver the parcel and Hobbs customer service line kept cutting off. Paid through the nose for a dress I haven’t seen and couldn’t speak to anyone or get a response via email.”

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Posted 5 days ago

Good morning, Thank you for taking the time to leave your review, and we’re truly sorry for the frustration you’ve experienced. Not receiving your parcel, being unable to reach our customer service team, and waiting without a response is understandably very disappointing and certainly not the level of service we aim to provide. Rest assured this will be looked into. Kind Regards - Hobbs Customer Care

Posted 4 days ago

“Rubbish delivery service ordered 3 having had refunds for two as each time item was lost. Third one nowhere to be seen. I give up”

Helpful Report

Posted 5 days ago

Good morning, Thank you for taking the time to share your experience, and we’re very sorry for the repeated issues with your delivery. This is certainly not the level of service we aim to provide, and we completely understand your frustration having items lost multiple times is unacceptable. Please be assured we’d like to resolve this as quickly as possible. Kind Regards - Hobbs Customer Care

Posted 4 days ago

“Please review your carrier”

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Posted 6 days ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you by the courier, this is not the service I wish to provide our customers at all. Rest assured this will be reported. Kind Regards - Hobbs Customers Care

Posted 5 days ago

“So disappointed that I can’t track this order and Hobbs have made no contact with me. They have taken payment though. If anyone reads this please update me.”

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Posted 1 week ago

Good morning, We’re very sorry to hear about your experience and completely understand your frustration. It’s unacceptable that you haven’t been able to track your order or received any updates, especially after payment has been taken. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 6 days ago

“You cancelled my order before it was delivered due to stock shortages I paid for delivery which you never refunded. I’ve tried to contact you via emails, phone calls and online chat and got nowhere I would NOT recommend Hobbs to anyone”

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Posted 1 week ago

Good morning, We’re very sorry to hear about your experience and completely understand your frustration. Having your order cancelled, not receiving your delivery refund, and struggling to get through to customer service is unacceptable. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 6 days ago

“Terrible customer services if you can even find the email. I have to date only received automated responses”

Helpful Report

Posted 1 week ago

Good morning, We’re very sorry to hear about your experience and completely understand your frustration. Receiving only automated responses is far from the personal service we aim to provide. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 6 days ago

“I ordered the skirt, paid for it. My order straight away cancelled because they couldn’t ‘source’ the item purchased. I have not been refunded one week after the purchase and I never receved the skirt either. I sent an email to customer services and I have not received an answer. Spoiling !!!”

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Posted 1 week ago

Good morning, We’re very sorry to hear about your experience. This is certainly not the standard we aim to provide. We completely understand how frustrating it must be to have your order cancelled, not receive your refund, and not get a response from our customer service team. Rest assured this will be looked into to ensure that your query is resovled. Kind Regards - Hobbs Customer Care

Posted 6 days ago

“Coat is fine, but paid for next day delievery and it took 4 days to arrive. Since then I have been trying in vain to contact anyone at Hobbs for a delivery refund. They make it super hard to contact anyone. Email inbox is answered by bots, email address you are given bounces back as incorrect, Live Chat? tried 3 times. Why do they hate their customers?”

Helpful Report

Posted 1 week ago

Good morning, Thank you for taking the time to share your experience. We’re really sorry to hear about the delay with your delivery and the frustration you’ve had trying to contact us this is certainly not the experience we want for our customers. We completely understand how disappointing it must have been to pay for next-day delivery and not receive it, and the difficulties you’ve faced getting a refund only add to the frustration. Your feedback about communication channels is extremely important, and we’ll be sharing it with the relevant teams to help improve the process. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 6 days ago

“I haven’t received this item yet”

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Posted 1 week ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received your order yet, this is not the service I wish to provide our customers at all. Rest assured this will be investigated to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 6 days ago

“Not been delivered ordered on 20th Very disappointed”

Helpful Report

Posted 1 week ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received your order yet, this is not the service I wish to provide our customers at all. Rest assured this will be investigated to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 6 days ago

“No longer the good style, quality and customer service they had once offered. I’ve tried calling HO but they don’t seem interested. Goods arrive in damaged brown card boxes, no tissue paper……but still the high price!”

Helpful Report

Posted 1 week ago

Good morning, Thank you for sharing your feedback. We’re very sorry to hear about your recent experience and that it didn’t meet the standards you’ve come to expect from us. We completely understand your frustration regarding the quality, packaging, and customer service issues you’ve described. Your comments about the condition of deliveries and the changes in presentation are taken seriously, and we’ll make sure they’re passed on to the relevant teams to help improve our service. We truly value your loyalty and regret that this has left you disappointed. If you’d like to provide more details so we can look into this further, please contact us directly. Your feedback is important in helping us do better. Kind Regards - Hobbs Customer Care

Posted 6 days ago

“Really disappointed. As Order was reduced by £23 00, before it had even arrived!!! Box was damaged. No message . No return label. Have phoned every day for a week. Just get cut off after 10 minutes. Will not order online again.”

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Posted 1 week ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that the item has been reduced and your order arrived with no returns label. This is not the service I wish to provide our customers at all. I will be more than happy to request a price match refund for you. With regards to price match, I would kindly ask you to wait for the order to be delivered and to confirm that you are happy to keep this. Once this has been confirmed I can then request a refund for you. Please note that once this price match has been applied this will make the item non-refundable, but this does not affect your statutory rights. Kind Regards - Hobbs Customer Care

Posted 1 week ago

“Poor customer service”

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Posted 1 week ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you, rest assured this will be looked into to ensure that the service is improved for all of our customers. Kind Regards Hobbs Customer Care

Posted 1 week ago

“Incredibly difficult to deal with . Despite numerous emails, live chats , telephone calls etc etc . You have just taken my money and failed to deliver my goods I am contacting citizens advice and my credit card company So very disappointed.”

Helpful Report

Posted 1 week ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received any response to your emails or webchat and you have not received your order. This is not the service I wish to provide our customers at all and I can completely understand how frustrating this can be for you. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 1 week ago

“Not yet received”

Helpful Report

Posted 1 week ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your order has been delayed, this is not the service I wish to provide our customers at all. I will be sure to look into this to ensure that you receive your item. Kind Regards - Hobbs Customer Care

Posted 1 week ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Easy

Hobbs Reviews

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