Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,618 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,618 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

Visit Website

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“When the necklace arrived it was broken as it was wrapped in tissue paper and sent in a carboard envelope.!!”

Helpful Report

Posted 1 week ago

I’m really sorry to hear the necklace arrived damaged. That’s not acceptable, and I understand how disappointing this must be. Please could you email our customer care team with your order number and any photos of the damage so we can investigate and arrange an urgent replacement or refund as needed? If you’d like, we can also review packing methods to prevent this in the future. Kind regards, Team Hobbs

Posted 1 week ago

“Hobbs need to change their delivery service. Every can’t be trusted I really liked this dress I ordered it to wear at my daughter’s wedding. I ordered it online as I live 50 miles away from my nearest Hobbs shop I am also disabled with mobility problems I waited 2 weeks watching the tracking page. Every kept changing the delivery dates. They eventually told me it had gone missing and Hobbs refunded my card. I had my heart set on this dress I loved the colours so I reordered it and the same thing happened again it is 2 weeks since I reordered it and Every have told me they can’t find it at their depot. It is no longer available to buy in my size now. The wedding is in 2 weeks time and now I am going to have buy a dress from another shop where I can rely on it being delivered”

Helpful Report

Posted 2 weeks ago

I’m really sorry for the repeated delivery issues with your dress and the distress this has caused, especially with the wedding approaching. Please could you email our customer care team with your order number and the tracking details so we can investigate the missing item and arrange an urgent delivery or suitable alternatives? We’ll also check why the item isn’t available in your size and look at refunds or replacements as needed.

Posted 1 week ago

“I ordered two of the dresses really liked the dress but the zip would not go all the way down it was put in wrong.. so ordered another & had the same problem such a shame as a lovely dress I would have kept it wanted for a wedding..”

Helpful Report

Posted 2 weeks ago

I’m really sorry to hear about the zipper fault on both dresses and the disappointment this has caused. Please could you email our customer care team with your order numbers and photos of the faulty zips so we can investigate and arrange an urgent replacement or refund as needed?

Posted 1 week ago

“I was very disappointed with the postal service received from Hobbs. Having paid for next day delivery, the delivery was divided into 3 packages - all arriving & different times and none the next day, as paid for. The third package was never delivered but sent to a warehouse several days later (over a week). I have been recompensed for the next day delivery charge & received a £15 voucher (only after my 2nd complaint) but it was an entirely pointless order as what arrived was too late. All has been returned.”

Helpful Report

Posted 2 weeks ago

I’m really sorry to hear about the delivery issues and the inconvenience this caused. Please could you email our customer care team with your order number and the tracking details so we can investigate the multiple deliveries, the missing third package, and arrange any appropriate refund or replacement as needed?

Posted 1 week ago

“Carly Dress Complaint. My friend sent me a link for the carly dress which was advertised as £129.00. I was unable to order via phone so I used online. The dresses came and were invoiced at £169.00. Both were fauly at the zip. Contacting proved challenging. I then spoke to an advisor who eventually agreed to Price Match and also deduct £40.00 from the price of the £129.00. This £40.00 reduction is still to be made. I also purchase a petite Carly Dress but unfortunately it was also faulty at zip so I returned it. Can advise when I will receive the £40.00 reduction because if you refuse to pay it, I will take the matter further . peadunn1920@hotmail.com”

Helpful Report

Posted 2 weeks ago

I’m really sorry for the confusion and the trouble with the Carly Dress price and the faulty zips. I understand you were promised a £40 reduction on the £129.00 price, and you’re still awaiting that adjustment. Please could you email us so our customer care team can review the price match and ensure the £40.00 deduction is applied? We’ll also look into the faulty zips on both dresses and arrange any refunds or replacements as needed.

Posted 2 weeks ago

“I haven’t received the blouse after I bought it 3 weeks ago. I have emailed multiple times and still no reply.”

Helpful Report

Posted 2 weeks ago

Hello Ana, I’m really sorry to hear you haven’t received your blouse after three weeks and that you haven’t had any responses to your emails. That’s not the service we want to provide. I have taken a look into this order for you and I can see that this has been refunded by our customer care team as a missing in transit order.

Posted 2 weeks ago

“I ordered this coat and was informed that it would be delivered by the 9th March. It is now the 17th March and still hasn't been delivered!! Could someone please let me know what's happening to my order. Thank you.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to leave your review. I’m very sorry to hear about the delay with your coat I completely understand how frustrating it must be to expect delivery by the 9th March and still be waiting over a week later. I’ve taken a look into your order, and I can confirm that it is now showing as delivered. If for any reason you have not received it please reach out to our customer care team.

Posted 2 weeks ago

“Beautiful dress but material stick to your skin.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to leave your feedback. I’m really pleased to hear that you love the design of the dress, but I’m sorry to hear that the material did not feel comfortable and tended to cling I completely understand how disappointing that can be.

Posted 2 weeks ago

“Used to buy lots of shoes and jackets from Hobbs.... think they've lost their way in stylish clothing ... it bordering on old fashioned”

Helpful Report

Posted 2 weeks ago

Hello, I’m really sorry to hear you feel Hobbs has lost its way and become more old-fashioned. That isn’t the experience we want for our customers, especially someone who has supported us by buying our shoes and jackets in the past. Thank you for sharing your thoughts. We’ll pass your feedback to the relevant team so we can review our ranges and ensure we’re still offering the stylish options you expect.

Posted 2 weeks ago

“I’m so annoyed about the terrible couriers evri that I cannot even bring myself to look at the clothes -I might tonight- but they have seriously ANNOYED ME AND MESSED about so much that they have ruined everything - I’m going to stop ordering at all -enough is enough -so unless there is a Royal Mail option or a different courier option like DPD I simply will not bother to order at all!!!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about the experience you’ve had with the courier. I completely understand how frustrating repeated delivery issues can be, and I’m very sorry that this has impacted your enjoyment of your order. This is certainly not the experience we want for our customers. We rely on our couriers to provide a reliable service, and it’s disappointing to hear that this has not been the case for you. Please be assured that your comments will be passed on to the relevant team so this can be reviewed internally.

Posted 2 weeks ago

“Hobby cancelled my order for this jumper and only refunded the money for the item but not the shipping. My 3 emails are still ignored and their Customer Service telephone is no longer active. Very poor and disappointing.”

Helpful Report

Posted 2 weeks ago

Hello Martina, I’m really sorry for the poor experience you’ve had. Not receiving a refund for shipping and being unable to reach our customer service is not acceptable, and I understand how frustrating this must be. Please be advised our contact number 0203 095 3939 is and lines are open from 9am to 1pm. I have looked at your order and can see the postage has since been refunded.

Posted 2 weeks ago

“The necklace was not delivered”

Helpful Report

Posted 2 weeks ago

Hello Essy, I’m really sorry the necklace wasn’t delivered. This isn’t the experience we want for you. Please reach out to our customer care team and they would be happy to look into what has happened to your order.

Posted 2 weeks ago

“My dress arrived in used condition with a strong body odour with perfume odour. I contacted Hobbs six days ago and still haven’t received a reply. It’s unacceptable to resell returned or worn items in bad hygiene conditions, particularly to overseas customers who paid expensive international shipping. Extremely disappointing — I cannot recommend this company.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you’ve had. Receiving a dress in used condition, especially with noticeable odour, is completely unacceptable and far below the standards we expect for our customers — including our international customers who pay premium shipping costs. I completely understand how disappointing and frustrating this has been. I’m also very sorry that you did not receive a reply sooner. This delay is not the level of service we aim to provide, and I sincerely apologise for the inconvenience caused.

Posted 2 weeks ago

“Coat arrived squashed into a tiny bag. Coat was very badly creased. Returned”

Helpful Report

Posted 3 weeks ago

I am really sorry to hear your coat arrived crushed and badly creased. This isn’t the experience we want for you, and we understand your frustration. I will pass your feedback to our fulfilment team to review packaging and handling options moving forward.

Posted 2 weeks ago

“I did not receive my top Evri once again lost the package, and as you don't offer anext day service to my area I can no longer shop online with Hobbs”

Helpful Report

Posted 3 weeks ago

We’re very sorry to hear about the lost package and the disappointment with delivery options for your area. This certainly isn’t the experience we want you to have, and we understand why you’ve chosen not to shop online with Hobbs in light of this. We’ll pass your feedback about the courier and delivery service to our logistics team to review our options and communicate improvements where possible. If there’s anything we can do to assist with current or future orders, please let us know and we’ll do our best to help.

Posted 3 weeks ago

“Placed order, given delivery estimate. No communication re dispatch. Day before the last date for delivery, emailed customer service. Item was delayed. Still no indication of delivery date. Emailed again, they were trying to source a pair from a store even though they were still shown as in stock on the website. With no firm delivery date available I decided to order a second pair on next day delivery. Received an email to say they were delayed! No reason given. Though they did say they would refund my delivery charge. Then the first pair were delivered. I had still not heard anything about delivery of the second pair. I emailed again, this time they hadn't been sent because 'the delay was caused by the item waiting to be claimed by one of our stores due to low stock availability at the warehouse' I replied and asked for this order to be cancelled, the reply was the item had to be delivered! Then returned, then a refund could take up to 14 days! After a few more emails, they agreed to cancel the order and refund within 3-5 working days. It is now 2 days later and I still have not had confirmation of the order cancellation. They have however given me an e gift card in compensation but I probably won't use it as I cannot see me ever ordering anything online from them again”

Helpful Report

Posted 3 weeks ago

We’re really sorry for the repeated delays and the lack of clear information on your orders, Sarah. This isn’t the experience we want you to have, and we understand your frustration. If there’s any outstanding amount or guidance needed on the e-gift card, we’ll clarify and resolve it promptly. If you’d like us to look into alternatives or assist with new orders, please contact us with your order number and we’ll prioritise it. Team Hobbs

Posted 3 weeks ago

“The jacket was stuffed into a box far too small for it and so it arrived very creased. I paid for next day delivery as I wanted to avoid the dreaded Evri, however, it would seem that Evri is now the courier of choice and my parcel (the cardboard box) was left outside my front door in the rain. Adding insult to injury, the jacket was missing a button and had a security tag attached!!!! I had to make a trip to a Hobbs store to have it removed. I'm unimpressed. Needless to say, I won't be tempted again.”

Helpful Report

Posted 3 weeks ago

We’re very sorry to hear about the condition of your jacket on arrival, the missing button and security tag, and the delivery experience. This isn’t the standard of service we aim to provide, and we understand why you’re frustrated. We’ll pass your feedback about the packaging, courier handling, and the missing button to our logistics and store teams to review and improve. Additionally please contact our Customer Care Team to assist further .

Posted 3 weeks ago

“The jumper bobbled in less than a day of wearing . I wrote to customer service to ask for a refund and was initially told that this was normal and I should buy a shaving tool. I complained again and asked for my complaint to be escalated. I was then told I could have a refund. Poor quality product and poor customer service.”

Helpful Report

Posted 3 weeks ago

We’re very sorry to hear about the bobbling issue and the initial refund confusion. This isn’t the experience we want for you, and we understand your frustration. Please contact our Customer Care Team to assist further.

Posted 3 weeks ago

“This years Bolero has been a disaster and I given verbal feedback several times. I have had 9 boleros(some from another store) in Med & Large in different colours. ALL had an issue with the left front(when on). The curve didn't match the other side, overall the L side was smaller, curve higher up. Most also had an issue with the left side seam being more tapered than the other side. Consequently none of them fitted symmetrically.. Clearly a supplier issue.”

Helpful Report

Posted 3 weeks ago

Hi Helen, Thank you for taking the time to share such detailed feedback, and we’re very sorry to hear about your experience with the Bolero this year. We completely understand how frustrating it must have been to try multiple pieces across different sizes and colours and still encounter the same issue with the fit and symmetry. Your comments about the left front curve and side seam tapering are very helpful, and we truly appreciate you bringing this to our attention. This is certainly not the standard we aim to deliver. We will ensure your feedback is passed on to our product and supplier teams so it can be investigated further. Thank you again for highlighting this, feedback like yours helps us identify and address potential production issues. Kind regards, Hobbs Customer Care

Posted 3 weeks ago

“Coat never received. Paid extra for next day delivery and this did not happen. After 5 days when the delivery had not taken place I cancelled the order. I assume Hobbs had it returned by the courier. If the courier is so unreliable perhaps Hobbs should use a courier who can deliver the goods on the day specified and paid extra for. It was an expensive coat.”

Helpful Report

Posted 4 weeks ago

Hi Patricia, We’re very sorry to hear about your experience and completely understand your frustration, especially after paying extra for next-day delivery. This is certainly not the level of service we aim to provide. Delays with a courier can occasionally occur, but we appreciate that this is particularly disappointing when you’ve paid for an expedited service and were expecting the item promptly. We’re sorry that the delivery did not arrive as scheduled and that you ultimately had to cancel the order. Your feedback regarding the delivery experience is important and will be shared with our logistics partners as we continue working to improve reliability. Kind regards, Hobbs Customer Care

Posted 3 weeks ago

Hobbs is rated 4.4 based on 3,618 reviews