Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,593 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I would love to recommend this jacket. It looks perfect but although I ordered it on 10th June I still have not received it and confirmation email states waiting for dispatch! Trying to contact your Customer Service is almost impossible and yes I know you are busy at the moment!! I had one communication from Kay last week saying you are sourcing this elsewhere but since that nothing. My patience has run out you debited my account 24 days ago and I now want a refund!”

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Posted 1 week ago

“I ordered a gorgeous sweater. Nearly a month later I have no sweater, no information , I have wasted time and over £100”

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Posted 1 week ago

“I bought an 8 and a 10, the 8 arrived late and it was a 14 and the 10 never arrived im still waitng for the refund. sadly NEVER AGAIN will i purchase online”

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Posted 1 week ago

“Poor tailored,poor material”

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Posted 1 week ago

“I have always been very happy with Hobbs, although I am more than a little disappointed this time. When ordering this dress online, I wanted to use a £50 gift card, which I had been given, but on payment, the £50 was not deducted, despite having put in all the details correctly, including the PIN number from the card. I wrote an e-mail immediately, telling Hobbs what had happened, and after waiting for several days, I received an e-mail from Liliana, asking me to quote the gift card details, which I did immediately. I have waited for many more days with no further response to my query, so at the moment, my view of Hobbs Custmer Care team is not good!”

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Posted 1 week ago

“The dress came with marks on it as I’d been dragged on the floor. Was the only one left so Hobbs agreed to have it dry cleaned but Timpsons said it is faulty as the colour ran into the white.”

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Posted 1 week ago

“Did not receive it ☹️”

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Posted 2 weeks ago

“I never received my order. It apparently got lost! However, it was very difficult to deal with customer service. I would never order on line again from Hobbs! It was very unfortunate as I really liked the dress, but can’t take the chance or reordering ad it was such a bad experience!”

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Posted 2 weeks ago

“Never received it. Parcel went missing”

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Posted 2 weeks ago

“Ordered a tee shirt on line having been told not available in Edinburgh. Expected 11 to 15 June but tracked on 16 to say had not been picked up by courier . Customer Services only offered a refund although I asked for a courier investigation. They said it must be lost . Not impressed at all .”

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Posted 2 weeks ago

“Amazing dresses, majority of the clothes good quality . Tailoring (fitting )is not as good .”

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Posted 2 weeks ago

“Ordered on Weds for next day delivery. The following Weds i was still waiting for the dress to arrive. I tried to track the order,the page was broken, i whatsapp'd on your dedicated number, no response and finally i emailed and received a response. Hobbs blamed evri and evri blamed Hobbs. In the end i got a refund and i'm thinking very carefully about whether i'll use you again.”

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Posted 2 weeks ago

“Delivery took nearly 3 weeks and i was not kept informed.”

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Posted 3 weeks ago

We’re sorry to hear about the long delivery time and not being kept informed. If you’d like us to look into this further, please contact our customer service with your order number and any relevant details so we can assist.

Posted 2 weeks ago

“My order was due 28th May -1st June it arrived 13th June too late for the special occasion I wanted it for despite being advertised on other websites”

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Posted 3 weeks ago

We’re sorry to hear your order arrived late and that it didn’t meet your needs for the special occasion. We understand how disappointing that is. If you’d like us to look into this further, please contact our customer service with your order number and any relevant details so we can assist.

Posted 2 weeks ago

“Still waiting for partial refund.Ridiculous I've had to wait over 14 days still no contact from hobbs. I've sent numerous emails.”

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Posted 3 weeks ago

We’re sorry for the delay and the lack of contact you’ve experienced. If you’d like us to look into the partial refund, please contact our customer service with your order number and any relevant details so we can assist.

Posted 2 weeks ago

“Unfortunately my purchase have not been delivered by Evrie. I have complained to them , but have had no response. I will not be ordering from you again, because your chosen carrier is very poor. I require a full refunded.”

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Posted 3 weeks ago

We’re sorry to hear your order wasn’t delivered and you’ve had no response from the carrier. We understand how frustrating this is. If you’d like us to look into this further, please contact our customer service with your order number and any relevant details so we can assist.

Posted 2 weeks ago

“The dress was ok but too big. Returning from the US seems to be impossible. I have been sent 3 different waybills - all invalid so I cant arrangle for DHL pickup. I have been assured by an AI bot that this has been "escalated" - Twice. Still no working return label. It would be refreshing to actually talk to a human being, perhaps they could figure out how to accomplish a return.”

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Posted 3 weeks ago

We’re sorry for the trouble with your return labels and the repeated issues with the waybills. We understand how frustrating that is, especially when you’re trying to return from the US. If you’d like us to look into this further, please contact our customer service with your order number and any relevant details so we can assist.

Posted 2 weeks ago

“Can't say I love the dress or hate it as never received it. Somewhere between Hobbs ans Evri it went missing. After a week I contacted Hobbs to be told to return it! Impossible! Finally resolved via WhatsApp ans won't order online again back to buying in store only. Disappointed in service and had to keep complaining to get refunded”

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Posted 4 weeks ago

Hi Ann, We’re sorry to hear the dress didn’t arrive and the experience with the service was disappointing. Please contact our customer service with your order number and any relevant details so we can look into it. Kind regards, Team Hobbs

Posted 3 weeks ago

“I’m really surprised to be asked to write a review that never turned up. Hobbs took my money and the dress seemingly got lost in transit. They have repeatedly ignored my emails, WhatsApp’s and web chat to get a refund”

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Posted 4 weeks ago

Hi Pauline, We’re sorry to hear about the missing dress and the lack of response from our team. Please contact our customer service with your order number and any relevant details so we can look into it. Kind regards, Team Hobbs

Posted 3 weeks ago

“I ordered the dress 2 weeks ago and it still hasnt arrived.”

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Posted 1 month ago

Hi Gillian, We’re sorry to hear your dress hasn’t arrived yet. Please contact our customer service with your order number and any relevant details so we can look into it. Kind regards, Team Hobbs

Posted 3 weeks ago

Hobbs is rated 4.4 based on 5,593 reviews