Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,584 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,584 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Beautiful dress but issues on return - have to pay €20 and sent it back later that day Hobbs emailed me to advise they gave me wrong return information dress returned and didn't know if I'll get refund emailed customer service a few times still awaiting a reply- STILL NO REPLY FROM HOBBS STILL NO REFUND- BE VERY CAREFUL BUYING FROM HOBBS AM OWED OVER €200”

Helpful Report

Posted 2 weeks ago

“Extremely upset and disappointed in the way my dress came, the wrapper that was dress was wrapped in was damaged and made the dress creased in the bag and it wasn't on a hanger also, I will definitely not order again , I contacted customer service, not a good response.”

Helpful Report

Posted 2 weeks ago

Hi Lesley, I’m really sorry to hear about the damaged dress and the poor experience with customer service. That isn’t the standard we aim for, and I understand how frustrating this must have been. Please could you share your order number and any photos of the damaged packaging and dress with our customer service team, we'll have our team review this immediately and arrange a solution as quickly as possible. Kind regards, Team Hobbs

Posted 1 week ago

“As compared with other brands, Hobbs' returns leave much to be desired. I returned an unsuitable dress by post on 30th April - one week later, I have NOT received any notifications from Hobbs. I am attaching the Post Office receipt here. If I don't hear immediately from Hobbs, I shall be posting a negative review on Truspilot.”

Helpful Report

Posted 2 weeks ago

Hi Isabel, I’m very sorry to hear about the delay and lack of notification regarding your return. This isn’t the experience we want for our customers, and I understand your frustration. Please contact our customer service team with your return details and the Post Office receipt so we can investigate immediately and update you on the status of your return. Kind regards, Team Hobbs

Posted 1 week ago

“Im very sorry to say that my first purchase was a great disappointment. It arrived completely creased on 27 April. I left it to hang for a few days to see if creases fell out, no they did not. It was dry clean only. However, I tried to gently press the garment - even this did not work. Due to the neck line cross over and the zip at the rear I could not get the garment to look presentable. I would therefore kindly ask for either a replacement or a refund. The event to which I was hoping to wear it is this coming weekend thats why Im so disappointed. My order no. was 18887187. I look forward to hearing from you gillidavies@hotmail.com”

Helpful Report

Posted 2 weeks ago

Hi Gillian, Thank you for your message, and I am very sorry to hear how disappointed you have been with your first purchase. I completely understand your frustration, especially as you had hoped to wear the garment for an important event. We appreciate you taking the time to try hanging and gently pressing it yourself. Please contact our customer service team directly so we can assist you further with the next steps. We would very much like the opportunity to resolve this for you. Again, I sincerely apologise for the inconvenience and disappointment caused. Kind regards, Team Hobbs

Posted 1 week ago

“In the middle of trying to return this dress - taking forever and no updates!”

Helpful Report

Posted 2 weeks ago

Hi Rachel, I’m sorry to hear that the Pemberton dress isn’t meeting expectations with the length and how it hangs. That’s not the standard we aim for. If you’d like, please get in contact with Customer Service's and share your order number and any photos of the dress, and we’ll investigate and see what we can do to make this right. Kind regards, Team Hobbs

Posted 1 week ago

“The jacket came with lots of black fluff on it and was EXTREMELY creased. Some of the creases have dropped out having been hung up but there are still more creases. I am still thinking of returning the jacket. I was so digusted that I wrote to customer services with my complaint and sent lots of supporting photos”

Helpful Report

Posted 2 weeks ago

Hi Elizabeth, Thank you for getting in touch, and I’m very sorry to hear about the condition your jacket arrived in. I completely understand your disappointment, especially given the amount of black fluff and the severe creasing you described. We appreciate you taking the time to contact customer services and provide supporting photos. This is certainly not the standard we expect, and your feedback has been noted. If you do decide that you would like to return the jacket, we will of course be happy to assist you with the process. Kind regards, Team Hobbs

Posted 1 week ago

“Returned all coats as they were extremely creased as there was no packaging to protect the item. Very disappointed.”

Helpful Report

Posted 2 weeks ago

Hi Dianne, We’re sorry to hear your coats arrived creased due to insufficient packaging. Please share your order number and any photos if possible so we can investigate and make this right. Kind regards, Team Hobbs

Posted 2 weeks ago

“I have returned it”

Helpful Report

Posted 2 weeks ago

Hi there, We’re sorry to hear that you’ve returned the item. If there’s anything more we can do to help or if you’d like us to review your return, please share your order number and a quick note about the issue. Kind regards, Team Hobbs

Posted 2 weeks ago

“Very disappointed , garment obviously not inspected before being sent out”

Helpful Report

Posted 2 weeks ago

Hi there Irene, We’re very sorry to hear that the garment wasn’t inspected before dispatch. This isn’t the experience we want for our customers, and we appreciate you letting us know. We’d like to investigate this further and make it right. Please could you share your order number and a quick description of the issue (including any photos if possible)? We’ll review with the team.. Kind regards, Team Hobbs

Posted 2 weeks ago

“Garment did not arrive and now is out of stock. Poor service and you need to use a more creditable courier.”

Helpful Report

Posted 2 weeks ago

Hi there Claire, We’re sorry to hear your garment didn’t arrive and is now out of stock. Your comments regarding the courier service will be passed to the relevant team. Kind regards, Team Hobbs

Posted 2 weeks ago

“Hopeless service. Order hasn’t arrived but i have been charged for it”

Helpful Report

Posted 2 weeks ago

Hi there, We’re very sorry to hear that your order hasn’t arrived and that you’ve been charged for it. This isn’t the experience we want for our customers, and we appreciate you bringing it to our attention. Looking at your click and collect order it was dispatched on 28/04/23, so I hope that you now have your order if not please do contact the store. Kind regards, Team Hobbs

Posted 2 weeks ago

““With online orders, there is a risk that products from China may have sizes that do not match the label.””

Helpful Report

Posted 3 weeks ago

Hi there, We’re very sorry to hear that the sizing did not meet your expectations. We understand how frustrating this can be, especially when ordering online. We aim to provide consistent and accurate sizing across all our products, and we regret that this was not your experience on this occasion. Your feedback has been shared with our product team so we can review and improve going forward.

Posted 3 weeks ago

“I font have the dress. It went missing with the courier. I have no idea what the dress is like sadly”

Helpful Report

Posted 3 weeks ago

Hi there, We’re very sorry to hear that your order went missing with the courier and that you didn’t receive your dress. We understand how disappointing this must be, especially when you were looking forward to it. This is not the experience we want for our customers, and we apologise for the inconvenience caused. We are reviewing this with our delivery partner to help prevent similar issues in the future.

Posted 3 weeks ago

“Having purchased this item in store found at home all the gold buttons were scratched. I purchased a new one online via customer services and returned the faulty one. They received this on the 10/04 and as of today 24/4 still no refund of £80 something or any communication. I know via tracking they received it and I’ve emailed since but no reply . I’m extremely disappointed. The new replacement cardigan still had 2 faulty buttons. Manufacturing fault. Very poor service. Phone lines not open after 1 pm dispite what their website says. Will be phoning on 28/4 . Sorry to have to write all this but I’m very disappointed.”

Helpful Report

Posted 3 weeks ago

Hi Pat, We’re very sorry to hear about your experience and appreciate you taking the time to share this with us. We apologise for the disappointment caused, both with the quality of the items and the delay in processing your refund. We can see that your return was delivered to us; however, we are currently unable to proceed with the refund until we receive a copy of your proof of postage. We previously requested this, but it may have been missed, so we kindly ask if you could resend it so we can resolve this for you as quickly as possible. We’re also very sorry to hear that your replacement item was not up to standard. This is not the level of quality we expect, and your feedback will be shared with our product team for review. Regarding our phone lines, they are open from 9am to 1pm, and we’re sorry for any confusion caused. Thank you for your patience, and we look forward to resolving this for you as soon as possible.

Posted 3 weeks ago

“Poor customer care services.”

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Posted 4 weeks ago

Hi there, We’re very sorry to hear about the poor customer care you experienced. This is far from the standard we aim to uphold, and we appreciate you bringing it to our attention. We’ll review internally to understand what went wrong and ensure better service going forward. If you’re able to share a bit more detail about your experience (order number, dates, and what happened), we’d be grateful and can take corrective steps promptly. Kind regards, Team Hobbs

Posted 3 weeks ago

“I have not received the skirt although I ordered it on 6 April snd today is 21st April.”

Helpful Report

Posted 4 weeks ago

Hi Jill, We’re sorry to hear that you were concerned about not receiving your order. We can confirm that this has already been investigated and treated as a missing in transit (MIT) order, and a full refund has been issued. We understand how frustrating delivery issues can be and apologise for any inconvenience this situation has caused. If you have any further questions or if there is anything else we can help with, please don’t hesitate to get in touch.

Posted 3 weeks ago

“I never received my order”

Helpful Report

Posted 1 month ago

Hi Naomi, We’re very sorry that you did not receive your order. After checking your order, we can confirm it was cancelled due to stock availability issues, and therefore was not dispatched. We completely understand how disappointing this is and apologise for any inconvenience caused. If any payment was taken, this would have been refunded in full, and should now be visible in your account depending on your payment provider’s processing times. Thank you for your understanding, and please let us know if there’s anything further we can help with.

Posted 3 weeks ago

“Good variety. Excellent online service.”

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Posted 1 month ago

Hi there, Thank you for your feedback. We’re really pleased to hear you were happy with the variety and found our online service excellent. We’re sorry to see the 1-star rating and would love to understand if there was anything we could have done better to improve your overall experience. Your feedback is greatly appreciated and helps us continue to improve.

Posted 3 weeks ago

“Worn boots and soiled packaging”

Helpful Report

Posted 1 month ago

Hi there, We’re really sorry to hear about your experience, that’s definitely not the condition we expect our products to arrive in. Receiving worn boots and soiled packaging is not acceptable, and we understand how disappointing that must have been. Thank you for bringing this to our attention, we’re taking this seriously and will be reviewing our quality control and packaging processes to prevent this from happening again. Kind regards, Hobbs Customer Care

Posted 1 month ago

“I won’t purchase from here again. I ordered two dresses in the same week to try on for a wedding. I’m in France so I had to do an international order. I reached out to customer service asking if it would be possible to return both dresses in one parcel (they didn’t fit and I had planned to reorder one of them in a different size) but they said no. So I was penalised financially paying their pre negotiated €20 international postage TWICE and package the dresses separately. Not very customer friendly and not very ecological. M&S and Next are fantastic and always accommodate this if I email and explain. Both dresses also took several days to arrive - I had to chase up both as the status said they were still in the U.K. after several days. The dress I ordered from Needle and Thread (also from the UK) arrived by the same carrier in half the time. First and last time using Hobbs.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to share your experience, we’re really sorry to hear how frustrating this was for you. We completely understand your concerns regarding the need to return the dresses in separate parcels, especially given the additional cost and environmental impact. This isn’t the experience we want for our customers, and your feedback highlights an area where we clearly need to improve. We’re currently reviewing our international returns process, including how we might better support combined returns in situations like yours. We’re also sorry for the delays you experienced with delivery and the lack of clear tracking updates. We know how important timely delivery is, particularly when ordering for a special occasion, and we’re looking into this with our shipping partners to ensure better reliability and communication moving forward. Your comparison to other retailers is noted, and we appreciate you being candid with us. Kind regards, Hobbs Customer Care

Posted 1 month ago

Hobbs is rated 4.4 based on 4,584 reviews