Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,604 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

Visit Website

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“Die Ware ist seit 3 Wochen retourniert und die Rückzahlung immer noch nicht erfolgt. Kommunikation mit Hobbs Kunden Center ist so gut wie unmöglich. Nur KI Roboter die das Anliegen nicht verstehen.”

Helpful Report

Posted 1 month ago

Hello Gabriela, I'm very sorry to hear that your refund is still pending and that communication is proving difficult. This does not meet our service standards. We are immediately checking the status of your return and will resolve the delay as quickly as possible. Please send us your order number so we can track this. You can also contact us via live chat to speak to one of the customer care advisors.

Posted 1 month ago

“Colour was supposed to be purple but it was more like very dark navy. Material was horrible and it looked like a shroud on. Hi”

Helpful Report

Posted 1 month ago

Good afternoon Patricia, I’m really sorry to hear the colour and material didn’t meet your expectations. We hope you have been able to return for a refund. Kind regards, Team Hobbs

Posted 1 month ago

“I paid for next day deliver and it didn't arrive and was to late for the function i needed it for returned it and still awating full credit.”

Helpful Report

Posted 1 month ago

Good afternoon Hilary, Thank you for your feedback, and I’m very sorry to hear your next‑day delivery didn’t arrive in time — especially as you needed the item for a specific event. I’m also sorry you’re still waiting for your full refund. Please contact us at customerservices@hobbs.co.uk with your order number, and we’ll be more than happy to look into this and help get it resolved for you.

Posted 1 month ago

“This is not about the skirt but about the Evri courier - they didn’t deliver to the parcel shop as requested but instead to an address near us but I had no idea where this was and spent 3 days trying to find it. Please can you not use them as we are all having such problems with Evri????”

Helpful Report

Posted 1 month ago

Hi Natasha, We’re really sorry you’ve had trouble with the delivery. I have passed your feedback on to our dispatch team, we apologise for the inconvenience this may have caused. Kind regards, Team Hobbs

Posted 1 month ago

“This petite coat is too long. For petite.. As for the Hobbs online purchase via KLARNA ? Nightmare... Hobbs don't use KLARNA in their stores..so don't use KLARNA with a HOBBS purchase.. Was not impressed after using this for the first time..”

Helpful Report

Posted 1 month ago

We’re really sorry for the trouble and confusion around KLARNA and the coat length. We’d like to help get this sorted-please reach out to our Customer Care with your order number and we’ll investigate the payment issue and the sizing concern right away.

Posted 1 month ago

“They haven’t arrived”

Helpful Report

Posted 2 months ago

We’re really sorry your order hasn’t arrived yet. We’d like to help sort this quickly. Please contact our Customer Care with your order number or provide your delivery details, and we’ll investigate the status and get it to you as soon as possible.

Posted 1 month ago

“for a young child”

Helpful Report

Posted 2 months ago

We’re really sorry this didn’t meet expectations for a young child. We’d like to help sort this quickly. Please reach out to our Customer Care with your order number and details about what’s needed, and we’ll investigate right away.

Posted 1 month ago

“The dress is very tight, I had to return it.”

Helpful Report

Posted 2 months ago

We’re really sorry the dress was too tight and you needed to return it. We’d like to help sort this quickly. Please reach out to our Customer Care with your order number and details about the size issue, and we’ll assist right away.

Posted 1 month ago

“I paid 265 plus 7 euro delivery. I returned the item by registered post , at a cost of 18 euro- yet Hobbs are refunding me.265 MINUS 20 euro for postage. How does that make sense?. I paid for the return of the item.”

Helpful Report

Posted 2 months ago

We’re really sorry for the confusion around your return postage and refund. We do advise that all international orders are subject to return costs. If you would like to discuss or need help with this further please reach out to our Customer Care team and we'll gladly assist!

Posted 1 month ago

“I never received the package and then spend 2.5 weeks trying to get my money back. You can't speak to anyone - I would NOT recommend using Hobbs online - not a good customer experience.”

Helpful Report

Posted 2 months ago

We’re really sorry for the trouble you’ve had with not receiving your package and the delay in getting your refund. We’d like to help sort this quickly. Please contact our Customer Care with your order number and any details about the refund issue, and we’ll investigate and resolve this as soon as possible.

Posted 1 month ago

“I ordered two items the sane in two sizes. I received one pair of trousers and a top I did not order. Returned items to a store who could not accept the return. Had to return by post”

Helpful Report

Posted 2 months ago

We’re really sorry to hear about the mix-up with your order and the trouble with the return. We’d like to help sort this quickly. Please contact our Customer Care with your order number and a brief description of what happened (including the items you received by mistake and any return details), and we’ll investigate and resolve this right away.

Posted 1 month ago

“I purchased a pair of gloves as a gift for my wife. When she tried them on there was a large hole where the stitching had failed. When I contacted Hobbs to explain I received an automated reply from a bot stating 'it sounds like you want to make a return.' I have returned the gloves and will have to wait for a refund before purchasing a repllacement, there is no exchange option for online purchases. Customer service is non existent and it was extremely disappointing for my wife to open a gift in such shabby condition.”

Helpful Report

Posted 2 months ago

We’re really sorry to hear about the defective gloves and the automated reply you received. This isn’t the experience we want for our customers. Please contact our Customer Care with your order number and a quick photo of the hole/stitching issue, and we’ll prioritise a refund or replacement as you prefer and investigate the service issue you encountered.

Posted 1 month ago

“I have to say the whole process is not satisfying. After delivery passed deadlines promised, I contacted the customer service and called the shop. Neither of them was able to give me a real response and blamed each other. While I was at the shop to collect my delivery finally, the two members of staff looked unfriendly, which indeed surprised me,”

Helpful Report

Posted 2 months ago

We’re really sorry for the delays and the poor experience with our service. We’d like to help fix this quickly. Please contact our Customer Care with your order number and a brief description of what happened, and we’ll investigate the delivery timeline and staff interaction right away.

Posted 1 month ago

“Order was lost in the post.”

Helpful Report

Posted 2 months ago

We’re really sorry your order was lost in the post. We’d like to help sort this quickly. Please contact our Customer Care with your order number and delivery details, and we’ll investigate the shipment status and arrange a refund as appropriate.

Posted 1 month ago

“Good choices.Petite sizes Fast delivery”

Helpful Report

Posted 2 months ago

Hi Jackie, Thanks for your lovely comments. We look forward to welcoming you back soon!

Posted 2 months ago

“I ordered the dress in two sizes on 28th December , it arrived very promptly on 30th December but had to return both as I wouldn’t have felt comfortable wearing the dress. I returned the items on 5th January but, to date , I have received no personal acknowledgement that the items have been received back at base. My Post Office receipt indicated that they had been received but, more to the point, I haven’t had any inkling of when I will be refunded. I have to say it is the worst service of any of the top brands .”

Helpful Report

Posted 2 months ago

Hi there, We’re really sorry for the trouble with your return and the lack of acknowledgement or refund. This isn’t the experience we want for you. One of our Customer Care agents will be more than happy to assist you with this.

Posted 2 months ago

“The dress hasn’t arrived two weeks after I ordered it and paid for next day delivery. It’s too late for the event I wanted it for and if it does arrive I will have to return it. The only message I have found on the website order is that it’s delayed. An email would be more appropriate.”

Helpful Report

Posted 2 months ago

We’re really sorry your dress hasn’t arrived and that next-day delivery wasn’t met. This isn’t the experience we please reach out to us on our live chat so we can investigate immediately and arrange either fastest possible delivery or a refund if needed.

Posted 2 months ago

“Your online service is proving to be a lottery. Items delivered directly are 'depoited' at Evri's whim. An expensive pair of boots lobbed at my front door with such force it damaged both the outer and inner boxes. This is also street facing so I'm grateful I live in a small village! 1st delivery to store: I turned up on a whim as I had not received notification that it was ready to collect. Second and third ok. Last order never even made it to store....”

Helpful Report

Posted 2 months ago

We’re really sorry to hear about the poor experience with delivery and the damage to your boots. That isn’t what we want for our customers. We hope to see you soon despite your experience.

Posted 2 months ago

“Haven’t received my order that I placed over a week ago”

Helpful Report

Posted 2 months ago

We’re really sorry you haven’t received your order yet. This isn’t the experience we want for you. Please contact our Customer Care team so we can check your order status and arrange the fastest possible delivery or a refund if needed.

Posted 2 months ago

“Second order with Hobbs that never arrived and required a ridiculous amount of effort to get my money back. No real answers whatsoever. Purchase in store only if, you must.”

Helpful Report

Posted 2 months ago

We’re really sorry to hear about the delayed items and the difficulty with your refund. This isn’t the experience we want for you. We hope to welcome you back soon despite this experience.

Posted 2 months ago

Hobbs is rated 4.4 based on 3,604 reviews