Hobbs Reviews

Name: Hobbs
Rating: 4.34

4.3 Rating 1,312 Reviews

84 %

of reviewers recommend Hobbs

4.3

Based on 1,312 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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English

“Customer service very poor”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you. Rest assured this will be looked into. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“As above a frustrating experience as unable to return via post”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for your feedback, and I’m sorry to hear about the frustration you’ve had trying to return your item by post. This shouldn’t be a difficult process, and I understand how inconvenient it is when the return options don’t work as expected. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“They need to investigate their delivery system”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for your feedback. I’m sorry for the issues you’ve experienced, and I completely understand your concern. We agree that our delivery process needs to be reviewed, and your comments have been passed on to the team so we can address the problems and improve the service. Thank you for taking the time to let us know. Kind Regards Hobbs Customer Care

Posted 2 weeks ago

“Very poor customer service,seems to be automated reply to emails.”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received an email to your query, this is not the service I wish to provide our customers at all. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“Took money for these two weeks ago still haven’t arrived. Said there was an investigation but no response. They don’t know where they are. I’ve asked for a refund and cancel the order as no person to talk to only the bolt on the website. Still Waiting for refund. Next step will be to report this to FCA. Dreadful service.”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for your review, and I’m very sorry for the experience you’ve had. Waiting this long for your order, without clear communication or a resolution, is completely unacceptable, and I understand your frustration. I apologise that you haven’t received an update following the investigation and that you’ve struggled to speak with someone directly. You should never be left without support especially when you’re trying to resolve an issue like this. I can confirm that your refund request should be processed as a priority, and I’m sorry that this has not yet happened. Rest assured this will be looked into to ensure that your query is resolved. Thank you for bringing this to our attention, and again, I’m very sorry for the inconvenience and poor experience you’ve had. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“Customer services are the worst I have ever experienced. Trying to contact Hobbs on the phone is a very small window of 9-1pm. Not sure what sort of service this is? Live chat takes forever to actually speak to an advisor and when you do they only apologise for non delivery and contact Evri who should have delivered and then I have to wait a further 48 hours for Evri to give me an update. And the best part is I have to use the tracking reference to check myself. Hobbs do not provide a replacement order either. It's the most shocking customer service I have ever had the displeasure of contacting.”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you’ve had. This is far from the level of service we aim to provide, and I completely understand how frustrating it must be to deal with limited contact hours, long waits on live chat, and delays with your delivery. I’m especially sorry that you’ve had to chase updates yourself and that a replacement wasn’t offered. You shouldn’t have been left to manage this on your own, and I apologise for the inconvenience and disappointment this has caused. I’ve passed your comments on to the relevant teams so we can address the issues you’ve highlighted, including communication, delivery handling, and customer-service availability. Thank you again for bringing this to our attention, and I’m sorry for the frustration this situation has caused. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“Disappointed— still haven’t received my dress.”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there seems to be a delay with your order, this certainly is not he level of service I wish to provide our customers at all. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“Placed an order for Jamie puffer coat some weeks ago but it still hasn’t arrived, was due for delivery on the 10th now 6 days overdue, Very disappointing as this was a birthday gift.”

Helpful Report

Posted 3 weeks ago

Good morning, I’m really sorry to hear that your Jamie puffer coat still hasn’t arrived, especially as it was meant to be a birthday gift. I completely understand how disappointing and frustrating this delay must be. This is not the service I wish to provide our customers at all. Rest assured this will be reported. Kind Regards Hobbs Customer Care

Posted 2 weeks ago

“No problems with previous orders mainly delivered to store. However my order which was a gift is still undelivered.”

Helpful Report

Posted 3 weeks ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there seems to be a delay with your order, this is not the service I wish to provide our customers at all. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“Poor communication from Hobbs on the whereabouts of my order.”

Helpful Report

Posted 3 weeks ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there seems to be a delay with your order and not much communication with you regarding this. This certainly is not the level of service I wish to provide our customers at all. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“I am a Hobbs fan BUT not impressed recently with your website or promotions. You suddenly announce a promotion and there was one recently where I had to shop in store within certain times - it was pointless and even the staff thought so too. I am so disappointed with the company now.”

Helpful Report

Posted 3 weeks ago

Good morning, Thank you for taking the time to share your feedback, and I’m really sorry to hear that your recent experiences with our website and promotions have been disappointing. We never want our offers to feel inconvenient or confusing, and I completely understand your frustration especially if the in-store promotion timing didn’t work for you and even felt unhelpful. Your loyalty to Hobbs means a great deal to us, and it’s disheartening to know we’ve fallen short of the standard you expect. I’ll make sure your comments are passed on to the relevant teams so we can review how our promotions are communicated and ensure they offer genuine value and flexibility. Kind Regards Hobbs Customer Care

Posted 2 weeks ago

“Hobbs make beautiful high quality clothing. I’ve been a customer since the early 1990s. Items used to arrive wrapped in tissue in high quality boxes. Now they arrive in bashed cheap boxes which are falling apart. The tape is ripped off and the paperwork is either missing or hanging out of the box. The clothes inside are crumpled and washed and need steamed before wearing. And it’s not a one-off, it happens with every order. Sort it out Hobbs.”

Helpful Report

Posted 3 weeks ago

Good afternoon, Thank you so much for your loyalty being a customer since the early 1990s truly means a great deal to us. I’m really sorry to hear how disappointed you’ve been with the condition of your recent deliveries. This is absolutely not the experience we want for you, and certainly not the standard you should expect from Hobbs. Your description of damaged packaging, missing paperwork and crumpled garments is very concerning, especially as it’s been happening repeatedly. I completely understand how frustrating this must be, particularly when you remember the care and presentation we used to pride ourselves on. Please know that your feedback is being taken seriously. I’ll make sure it’s passed on to our distribution and packaging teams so we can investigate what’s going wrong and take steps to put it right. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“Still not replied to my email of three days ago!”

Helpful Report

Posted 3 weeks ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received a response to your email yet, this certainly is not the service I wish to provide our customers at all. Rest assured this will be investigated internally to ensure your email is responded to. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“It used to be great and made in Europe. Now everything is made in China and the quality has dropped a lot. I have to find other shops that can still sell quality.”

Helpful Report

Posted 3 weeks ago

Good morning, Thank you for sharing your feedback. I’m really sorry to hear that you feel the quality hasn’t met your expectations recently. We understand how important craftsmanship and fabric quality are, and it’s disappointing to know we’ve fallen short for you especially if you’ve enjoyed our products for a long time. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“Sent faulty product.”

Helpful Report

Posted 3 weeks ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your order arrived faulty, this is not the service I wish to provide our customers at all. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“Terrible service all round I won’t be shopping there again”

Helpful Report

Posted 3 weeks ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you were not happy with the service provided to you. This certainly is not the service I wish to provide our customers at all. Rest assured this will be investigated internally to ensure that you are provided with a better service in future. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“As above, extremely disappointing experience and terrible customer service when trying to see what had gone wrong.”

Helpful Report

Posted 3 weeks ago

Good morning, I’m really sorry to hear that your experience has been so disappointing, and that our customer service fell short when you tried to find out what had gone wrong. That’s not the level of support we aim to provide, and I completely understand how frustrating this must have been for you. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“Received my coat with a security tag still attached to the inside. I could return but they don't have my size left. Told I could take it to a Hobbs store to be removed. There is not one close to me so going to try another shop!”

Helpful Report

Posted 3 weeks ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your item arrived with a security tag attached, this certainly is not the service I wish to provide our customers at all. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“I have not received the jacket yet as Hobbs have decided to use the worst delivery company possible. I will never order from Hobbs again until they use an alternative option for delivery.”

Helpful Report

Posted 3 weeks ago

Good morning, I’m really sorry to hear that your jacket still hasn’t arrived and that the delivery experience has been so frustrating. We understand how important reliable shipping is, and it’s very disappointing to know we’ve let you down here. Thank you for sharing your feedback about the courier it’s valuable, and we’ll make sure it’s passed on to the team who manage our delivery partners. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“If you continue to use Evri for delivery, I cannot buy from Hobbs.”

Helpful Report

Posted 3 weeks ago

Good morning, Thank you for letting us know. I’m really sorry to hear about your concerns with our delivery partner. We understand how important reliable delivery is, and your feedback about Evri is being taken seriously. I’ll make sure your comments are passed on to the team who oversee our courier services, as they regularly review performance and customer feedback. We appreciate you sharing your experience, and we hope we’ll be able to restore your confidence in ordering with us. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

Hobbs is rated 4.3 based on 1,312 reviews