Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,584 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,584 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Still waiting for coat”

Helpful Report

Posted 1 month ago

Hi Grace, thank you for letting us know. I’m really sorry to hear you’re still waiting on your coat - that’s not the experience we want for you. We’d like to resolve this quickly. I can see you have already got in touch by email and would love to know if you have received our reply? We appreciate your patience and will work to get this sorted as soon as possible. Kind regards, Team Hobbs

Posted 1 month ago

“Terrible customer service and misleading information. I was not informed of correct return costs before purchasing, and the instructions for the return window were completely inconsistent. The information provided online was contradicted by a follow-up email from the company admitting their instructions were 'inaccurate.' The actual return cost was higher than what was stated on their website. This lack of accuracy and poor customer service is very disappointing. To make it worse, I returned my parcel on 10 March and reached out to the customer center on 20 March to understand whether my parcel had been successfully arrived. They asked me to wait 14 working days, so I waited. After 14 working days I reached out again and they said it will be taking 21 working days, so again asked for more days. Waiting is fine but they need to provide correct instruction, not changing their words every time. To make matters worse,”

Helpful Report

Posted 1 month ago

Hi there, thank you for taking the time to share your experience. I’m really sorry to hear about the confusion over return costs and the inconsistent instructions, as well as the delays in confirming your parcel’s arrival. This isn’t the level of service we aim for. We’d like to look into your case right away and get you a clear update on the return costs and the status of your parcel. Please contact us via WhatsApp/ email and a member of our team will assist you further. We appreciate your patience and will work to resolve this as quickly as possible. Kind regards, Team Hobbs

Posted 1 month ago

“All is fine if you do not have to return an item.”

Helpful Report

Posted 1 month ago

Hi Margaret, thank you for sharing your experience. I’m really sorry to hear about the trouble with returning an item and the confusion this caused—that’s not the service we aim for. We’d like to look into your return right away and get you a clear update. Please contact us via WhatsApp or email with your order number and details, and a member of our team will assist you further. We appreciate your patience and will resolve this as quickly as possible. Kind regards, Team Hobbs

Posted 1 month ago

“I am very dissapointed with my last order. I have been a long time customer for Hobbs, my most recent order was international delivery. Most of my clothes including the Neava coat and trousers have a bad smell like they have been used. They are also soiled (Mud marks/stains on the clothes).”

Helpful Report

Posted 1 month ago

Hi Srilakshmi, I’m really sorry to hear about the bad smell and mud stains on your recent order – that’s not the experience we want for you, and it’s completely understandable to be frustrated. We’d like to look into this immediately and arrange a remedy. Please contact us via WhatsApp or email with your order number and a few photos showing the issues, and a team member will assist you right away. Thank you for bringing this to our attention. We’ll work to resolve it as quickly as possible. Kind regards, Team Hobbs

Posted 1 month ago

“Still not received this and no reply Hobbs on what is happening next”

Helpful Report

Posted 1 month ago

Hi L, I’m really sorry you haven’t received your order or any reply yet. This isn’t the experience we aim for. We’d like to check your order status immediately and update you. Please contact us via WhatsApp or email with your order number and any reference, and a team member will assist you promptly. We appreciate your patience and will resolve this as quickly as possible. Kind regards, Team Hobbs

Posted 1 month ago

“Unfortunately I am unable to leave a review as the blouse sadly never arrived”

Helpful Report

Posted 1 month ago

Hi Sascha, I’m really sorry to hear the blouse didn’t arrive. That’s disappointing and not what we aim for. We’d like to investigate this right away and see what happened to your order. Please contact us via WhatsApp or email with your order number and any tracking details you have, and a team member will assist you further. We appreciate your patience and will work to resolve this as quickly as possible. Kind regards, Team Hobbs

Posted 1 month ago

“The dress is absolutely beautiful I also purchased the jacket but it was a little bit big so ordered the next size. I returned the items as instructed for only 1 item to be refunded! out of pocket over £100!”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry to hear about the refund confusion and the out-of-pocket cost. This isn’t the level of service we aim for. We’d like to look into your order right away and clarify the refund status for the item(s). Please reply with your order number and which item(s) were returned, or contact us via WhatsApp/email with those details and any proof of return. A team member will review and rectify the refund as quickly as possible. Thank you for your patience—we’ll get this sorted. Kind regards, Team Hobbs

Posted 1 month ago

“I’m still waiting for an explanation as to why the coat was packaged so poorly. It arrived in an oversized box with one piece of ripped paper half wrapped over it. It was so badly creased it look like it had been slept in. I sent it back 11 days ago and have received a refund but no response from customer service. Very disappointed,”

Helpful Report

Posted 1 month ago

Hi Sharon, thank you for sharing your experience. I’m really sorry to hear about the packaging issue and the lack of response from our team—that’s not the service we aim to provide. We’d like to look into your case urgently and ensure you receive a clear update on the return and refund. Please contact us via WhatsApp or email with your order number and details of the incident, and a member of our team will assist you right away. We appreciate your patience and will resolve this as quickly as possible. Kind regards, Team Hobbs

Posted 1 month ago

“I have not yet received the dress. I have sent an e mail to your customers services with no reply yet. This dress was ordered 12 th March.”

Helpful Report

Posted 1 month ago

Hi there, thank you for leaving a review. I am really sorry to hear that you have not received your dress yet and that you haven’t had a reply to your email, that’s certainly not the experience we want for you. So we can look into your order straight away, please contact us via WhatsApp and a member of our team will be happy to help you further. We look forward to getting this resolved for you as soon as possible. - Hobbs.

Posted 1 month ago

“I never received the scarf as my order was cancelled , i was refunded for the scarf but still waiting refund of p&p i have complained to customer service but still waiting a reply !”

Helpful Report

Posted 1 month ago

Hi there, thank you for getting in touch. I am really sorry to hear that your order was cancelled and you did not receive a refund on the postage cost. I can assure you this is not what we expect here at all. So we can look into your order straight away, please contact us via WhatsApp and a member of our team will be happy to help you further. We look forward to getting this resolved for you as soon as possible. -Hobbs.

Posted 1 month ago

“disappointed with Hobbs and my order, plenty stock when ordering, many auto emails sent to me my item was delayed, called to be told the order was at the warehouse but didnt go through as i had ordered something else and was pushing the order through as they were in stock, two days later no email of despatch called and they would investigate, later same day received an email order cancelled goods not in stock, complete nonsense and contradiction. i thought things had improved with hobbs mail order but definetely not”

Helpful Report

Posted 1 month ago

Hello there, Thank you for taking the time to share your feedback, I’m truly sorry for the experience you have had. This is far from the level of service we aim to provide, and I completely understand how frustrating the delays and conflicting information must have been. The communication you received clearly fell short. Your comments are extremely valuable, and we will be sharing them with the relevant teams. If you do need anything else please do contact us via WhatsApp and we will be more than happy to help. Thank you again for bringing this to our attention. -Hobbs Customer Care.

Posted 1 month ago

“Order number 18697347 has never been delivered. It was reported as delayed on 16th March and you have not given any further updates. Unacceptable.”

Helpful Report

Posted 1 month ago

Hi there, thank you for getting in touch. I am really sorry to hear that you have not received your order yet, that’s certainly not the experience we want for you. So we can look into your order straight away, please contact us via WhatsApp and a member of our team will be happy to help you further. We look forward to getting this resolved for you as soon as possible. -Hobbs.

Posted 1 month ago

“When the necklace arrived it was broken as it was wrapped in tissue paper and sent in a carboard envelope.!!”

Helpful Report

Posted 1 month ago

I’m really sorry to hear the necklace arrived damaged. That’s not acceptable, and I understand how disappointing this must be. Please could you email our customer care team with your order number and any photos of the damage so we can investigate and arrange an urgent replacement or refund as needed? If you’d like, we can also review packing methods to prevent this in the future. Kind regards, Team Hobbs

Posted 1 month ago

“Hobbs need to change their delivery service. Every can’t be trusted I really liked this dress I ordered it to wear at my daughter’s wedding. I ordered it online as I live 50 miles away from my nearest Hobbs shop I am also disabled with mobility problems I waited 2 weeks watching the tracking page. Every kept changing the delivery dates. They eventually told me it had gone missing and Hobbs refunded my card. I had my heart set on this dress I loved the colours so I reordered it and the same thing happened again it is 2 weeks since I reordered it and Every have told me they can’t find it at their depot. It is no longer available to buy in my size now. The wedding is in 2 weeks time and now I am going to have buy a dress from another shop where I can rely on it being delivered”

Helpful Report

Posted 1 month ago

I’m really sorry for the repeated delivery issues with your dress and the distress this has caused, especially with the wedding approaching. Please could you email our customer care team with your order number and the tracking details so we can investigate the missing item and arrange an urgent delivery or suitable alternatives? We’ll also check why the item isn’t available in your size and look at refunds or replacements as needed.

Posted 1 month ago

“I ordered two of the dresses really liked the dress but the zip would not go all the way down it was put in wrong.. so ordered another & had the same problem such a shame as a lovely dress I would have kept it wanted for a wedding..”

Helpful Report

Posted 2 months ago

I’m really sorry to hear about the zipper fault on both dresses and the disappointment this has caused. Please could you email our customer care team with your order numbers and photos of the faulty zips so we can investigate and arrange an urgent replacement or refund as needed?

Posted 1 month ago

“I was very disappointed with the postal service received from Hobbs. Having paid for next day delivery, the delivery was divided into 3 packages - all arriving & different times and none the next day, as paid for. The third package was never delivered but sent to a warehouse several days later (over a week). I have been recompensed for the next day delivery charge & received a £15 voucher (only after my 2nd complaint) but it was an entirely pointless order as what arrived was too late. All has been returned.”

Helpful Report

Posted 2 months ago

I’m really sorry to hear about the delivery issues and the inconvenience this caused. Please could you email our customer care team with your order number and the tracking details so we can investigate the multiple deliveries, the missing third package, and arrange any appropriate refund or replacement as needed?

Posted 1 month ago

“Carly Dress Complaint. My friend sent me a link for the carly dress which was advertised as £129.00. I was unable to order via phone so I used online. The dresses came and were invoiced at £169.00. Both were fauly at the zip. Contacting proved challenging. I then spoke to an advisor who eventually agreed to Price Match and also deduct £40.00 from the price of the £129.00. This £40.00 reduction is still to be made. I also purchase a petite Carly Dress but unfortunately it was also faulty at zip so I returned it. Can advise when I will receive the £40.00 reduction because if you refuse to pay it, I will take the matter further . peadunn1920@hotmail.com”

Helpful Report

Posted 2 months ago

I’m really sorry for the confusion and the trouble with the Carly Dress price and the faulty zips. I understand you were promised a £40 reduction on the £129.00 price, and you’re still awaiting that adjustment. Please could you email us so our customer care team can review the price match and ensure the £40.00 deduction is applied? We’ll also look into the faulty zips on both dresses and arrange any refunds or replacements as needed.

Posted 2 months ago

“I haven’t received the blouse after I bought it 3 weeks ago. I have emailed multiple times and still no reply.”

Helpful Report

Posted 2 months ago

Hello Ana, I’m really sorry to hear you haven’t received your blouse after three weeks and that you haven’t had any responses to your emails. That’s not the service we want to provide. I have taken a look into this order for you and I can see that this has been refunded by our customer care team as a missing in transit order.

Posted 2 months ago

“I ordered this coat and was informed that it would be delivered by the 9th March. It is now the 17th March and still hasn't been delivered!! Could someone please let me know what's happening to my order. Thank you.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave your review. I’m very sorry to hear about the delay with your coat I completely understand how frustrating it must be to expect delivery by the 9th March and still be waiting over a week later. I’ve taken a look into your order, and I can confirm that it is now showing as delivered. If for any reason you have not received it please reach out to our customer care team.

Posted 2 months ago

“Beautiful dress but material stick to your skin.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave your feedback. I’m really pleased to hear that you love the design of the dress, but I’m sorry to hear that the material did not feel comfortable and tended to cling I completely understand how disappointing that can be.

Posted 2 months ago

Hobbs is rated 4.4 based on 4,584 reviews