Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,594 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,594 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I never received my order”

Helpful Report

Posted 2 months ago

Hi Naomi, We’re very sorry that you did not receive your order. After checking your order, we can confirm it was cancelled due to stock availability issues, and therefore was not dispatched. We completely understand how disappointing this is and apologise for any inconvenience caused. If any payment was taken, this would have been refunded in full, and should now be visible in your account depending on your payment provider’s processing times. Thank you for your understanding, and please let us know if there’s anything further we can help with.

Posted 2 months ago

“Good variety. Excellent online service.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. We’re really pleased to hear you were happy with the variety and found our online service excellent. We’re sorry to see the 1-star rating and would love to understand if there was anything we could have done better to improve your overall experience. Your feedback is greatly appreciated and helps us continue to improve.

Posted 2 months ago

“Worn boots and soiled packaging”

Helpful Report

Posted 2 months ago

Hi there, We’re really sorry to hear about your experience, that’s definitely not the condition we expect our products to arrive in. Receiving worn boots and soiled packaging is not acceptable, and we understand how disappointing that must have been. Thank you for bringing this to our attention, we’re taking this seriously and will be reviewing our quality control and packaging processes to prevent this from happening again. Kind regards, Hobbs Customer Care

Posted 2 months ago

“I won’t purchase from here again. I ordered two dresses in the same week to try on for a wedding. I’m in France so I had to do an international order. I reached out to customer service asking if it would be possible to return both dresses in one parcel (they didn’t fit and I had planned to reorder one of them in a different size) but they said no. So I was penalised financially paying their pre negotiated €20 international postage TWICE and package the dresses separately. Not very customer friendly and not very ecological. M&S and Next are fantastic and always accommodate this if I email and explain. Both dresses also took several days to arrive - I had to chase up both as the status said they were still in the U.K. after several days. The dress I ordered from Needle and Thread (also from the UK) arrived by the same carrier in half the time. First and last time using Hobbs.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your experience, we’re really sorry to hear how frustrating this was for you. We completely understand your concerns regarding the need to return the dresses in separate parcels, especially given the additional cost and environmental impact. This isn’t the experience we want for our customers, and your feedback highlights an area where we clearly need to improve. We’re currently reviewing our international returns process, including how we might better support combined returns in situations like yours. We’re also sorry for the delays you experienced with delivery and the lack of clear tracking updates. We know how important timely delivery is, particularly when ordering for a special occasion, and we’re looking into this with our shipping partners to ensure better reliability and communication moving forward. Your comparison to other retailers is noted, and we appreciate you being candid with us. Kind regards, Hobbs Customer Care

Posted 2 months ago

“I am very disappointed with my recent purchase. The evening dress I received was clearly already worn and covered in multiple stains, which is completely unacceptable for a new item. Additionally, dealing with customer service has been extremely frustrating—getting a replacement or refund has proven unnecessarily complicated and time-consuming. Overall, this experience has been very disappointing, and I would not recommend ordering from this company based on my experience.”

Helpful Report

Posted 2 months ago

Hi Ghislaine, I’m really sorry to hear that your Addison Dress arrived worn and stained, and that our customer service has been difficult to work with. This isn’t the experience we want for you. Please could you visit the International returns portal on your country version of the Hobbs website, located under return, for any future queries and we have been in touch with your returns label for you. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Shoes never arrived so I can’t review them. Hobbs customer care started well with a quick response to my initial enquiry but it then was left for almost two weeks and me emailing again to finally get a response of a refund because they don’t send replacement items. Not impressed as I would have considered Hobbs a high-end company but here we are. Do better, Hobbs.”

Helpful Report

Posted 2 months ago

Hi Zoe, I’m really sorry to hear your shoes didn’t arrive and that our response time wasn’t up to standard. This isn’t the experience we want for Hobbs. Looking at your order it has already been refunded for you. Please do get back in touch with Hobbs Customer care Team if you need further assistance. Kind regards, Team Hobbs

Posted 2 months ago

“Had so many issues with hobbs over the years”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear you’ve had so many issues with Hobbs over the years. This isn’t the experience we want for you. If we can offer any assistance please do contact our Hobbs Customer care Team and share your order number and a brief summary of the problems so we can look into it and help resolve things. Kind regards, Team Hobbs

Posted 2 months ago

“The item was returned as it had clearly been worn, washed and returned by a previous customer. The sales assistant couldn't apologise enough for such poor customer service. This item should never have been sent out to me.”

Helpful Report

Posted 2 months ago

Hi Mihael, I’m really sorry to hear that your order, Hallie Trench was received and looked worn. This isn’t the experience we want for you. Looking at your order it has already been refunded for you, but if you do need further assistance please do contact our Customer care Team and they will be happy to help you. Kind regards, Team Hobbs

Posted 2 months ago

“Nu am primit comanda”

Helpful Report

Posted 2 months ago

Hello, I am so very sorry to see that you have not yet received your order. Please do get in touch with the International Global E Team , via the Hobbs website for your country , under 'Returns' for assistance. Kind regards, Hobbs Team

Posted 2 months ago

“The sides of the dress did not lie properly which is down to the material, poor standard for Hobbs.”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear that the Petite Petra Dress sides didn’t lie properly and that you’re unhappy with the standard. This isn’t the experience we want for Hobbs. Looking at your order it has been refunded, but if you need any further assistance, please do get in touch with our Customer Care Team and we will be happy to help you. Kind regards, Team Hobbs

Posted 2 months ago

“Can't review the item as this was never recieved and the order was cancelled by Hobbs”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear your Hobbs order was cancelled and you didn’t receive the item. This isn’t the experience we want for you. This was sadly a stock issue and I can see that we have refunded your order for you. I apologise for the disappoint this has caused you. Kind regards, Team Hobbs

Posted 2 months ago

“Order not received and no response from Hobbs customer service! Very disappointing!”

Helpful Report

Posted 2 months ago

I’m really sorry to hear that your order delivery didn’t arrive, this isn’t the experience we want for you. I can see that we have been in touch to assist you, if you still need help , please do contact our Hobbs Customer Care Team and we will be happy to help you. Kind regards, Team Hobbs

Posted 2 months ago

“Okay, a little bit of a painful experience to get the money back for the belt after it broke down within the first two weeks”

Helpful Report

Posted 2 months ago

Hi Stephanie, I'm really sorry to hear that getting a refund for the belt has been a painful process and that it broke down within two weeks, this isn’t the experience we want for you. If you do need further assistance please do get back in touch with our Customer Care Team and we will be happy to help. Kind regards, Team Hobbs

Posted 2 months ago

“It looks like it is supposed to be a crinkly material. But, on opening the parcel, the garment was a wrinkled up mess! I ordered a black dress a while ago, this dress was also sent back due to being a crinkled mess. There was no way I was guna try and iron it! Come in Hobbs - what is going on!!!!”

Helpful Report

Posted 2 months ago

Hi Margaret, Thanks for your feedback, we’re really sorry to hear about your experience. The fabric used for this garment is intentionally designed to have a crinkled texture as part of its style. However, it definitely shouldn’t arrive looking like a “wrinkled mess,” and we understand how disappointing that must have been, especially as you’ve had a similar issue with a previous order. We take this kind of feedback seriously, and we’ll be reviewing our packaging and handling processes to make sure items arrive in a much better condition. Your comments help us improve, so we appreciate you taking the time to share them. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Delivery by Evri was very slow. Item was in terrible condition and looked already worn, covered in snags in various places.”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear your Hobbs item arrived in such poor condition and that delivery was slow. That isn’t the service we aim for. Please reach out via email with your order number so we can assist you further. Kind regards, Team Hobbs

Posted 2 months ago

“Very disappointed on the socks, I have worn twice and they developed a large hole in the toe area, not even got to wash. The first time I have felt this way about any Hobbs product.”

Helpful Report

Posted 2 months ago

Hi Linda, I’m really sorry to hear the socks developed a large hole after just a couple of wears. That isn’t the standard we aim for. Please email us with your order number and the item details so we can look into what happened with this pair. Kind regards, Team Hobbs

Posted 2 months ago

“I received my Esme dress folded like origami and squeezed into an A4 envelope. The result ... a crumpled dishrag. Particularly upset as had paid for gift-wrapped box. Hobbs sent the shoes I'd also purchased in that but not the suit. Very poor customer service”

Helpful Report

Posted 3 months ago

Hi there, I’m really sorry to hear your Esme dress arrived crumpled and that the gift box you paid for wasn’t correctly used. That’s certainly not the service we aim for. A member of the Customer Care Team has just reached out to you by email to help resolve this for you. We’ll also review what happened with packaging and shipping to prevent this in the future. Thank you for letting us know, we really appreciate it! Kind regards, Team Hobbs

Posted 2 months ago

“My 2 items have never arrived! Why do you continue to use evri? They have lost my order and therefore I still cannot get a refund from you ir have my order, in spite of many emails to both Hobbs and Evri. Truly disappointing.”

Helpful Report

Posted 3 months ago

Hi Vanda, I’m really sorry your two items haven’t arrived and that you’re having trouble with a refund. That isn’t the service we aim for. A member of our Customer Care Team has just processed a refund for you and confirmed this on an email. I am truly sorry for the inconvenience this has caused you. Kind regards, Team Hobbs

Posted 2 months ago

“Having previously bought a Hobbs belt size medium which was too big I chose the small but could not get it round my waist. Only a Hobbs size 10 !! Very disappointed. Why don’t you give a measurement ?”

Helpful Report

Posted 3 months ago

Hi Victoria, I’m really sorry the belt size didn’t fit, I completely understand how disappointing this is for you. We do provide measurements on product pages to help with sizing, I do apologise this was not more clear for you. If we can help with anything else, please feel free to reach out to our Customer Care Team. Thank you for letting us know. Kind regards, Team Hobbs

Posted 2 months ago

“The personal message i wrote as part of the gift box never arrived which I was very disappointed and spoiled the gift experience”

Helpful Report

Posted 3 months ago

Hi Peter, I’m really sorry the personal message didn’t arrive and that it spoiled the gift experience. That’s not the service we aim for. A refund for the gift box has now been processed for you. A member of the Customer Care Team has just reached out to you by email confirming this. Thank you so much for bringing this to our attention. Kind regards, Team Hobbs

Posted 3 months ago

Hobbs is rated 4.4 based on 5,594 reviews