Hobbs Reviews

Name: Hobbs
Rating: 4.33

4.3 Rating 1,331 Reviews

83 %

of reviewers recommend Hobbs

4.3

Based on 1,331 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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English

“I'm astonished to be writing this about a company like Hobbs but, frankly, both of the shirts ordered arrived in a very poor state: badly creased and looking as if they had been at the bottom of linen basket waiting to be washed and ironed. A little tissue paper in which they were wrapped failed to disguise the lack of care and quality. I had been attracted by the photograph of the shirt online and ordered two sizes to try. One was far too small, the other nearly so. Certainly didn't suit me. As a newcomer to Hobbs, I can only say that I was not impressed, and would not choose other items in the future. On the positive side, delivery was very prompt.”

Helpful Report

Posted 1 month ago

Good afternoon, Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent order didn’t meet expectations and that the presentation and fit of your shirts fell short of the quality you rightfully expect from Hobbs. This is certainly not the standard we aim to deliver, and we completely understand your disappointment. We truly value your comments and will share your feedback with our fulfilment and product teams to help ensure this is addressed. We’re pleased to hear that your order arrived promptly, but we regret that the overall experience left you dissatisfied. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 1 month ago

“Not delivered even though contacted customer service twice”

Helpful Report

Posted 1 month ago

Thank you for your review, Michelle. We're truly sorry to hear about the delivery issues you've faced despite reaching out. Your experience is super important to us, our Customer Care Team are actively prioritising your query now for you. We will be sure to provide a smoother experience for you in the future.

Posted 1 month ago

“I’ve emailed you dozens of times only to get an automated email saying you have close the ticket I placed an order online, and collected this from your store (Cribbs Causeway in Bristol). I came to collect the order on Thursday 30th October and wanted to return items, only to be told the store would not take online order returns, despite your website clearly saying they would. I tried to complete the order online, but keep getting an error message and keep being directed to your FAQ page, which tells me to return the item to store, or complete the online returns process below. (Do you see the circle here?) - There was no returns label with the items when I collected them from the store. I called the store in Bristol on Saturday , at 12:03pm and the call was answered and I was told the store would take online order returns. I made a trip to the store where I was assaulted by a lady called Rhea (excuse the spelling) I enterer the store around 12:30, explained that I'd called and spoken to someone, and told I could make a return at the store. I was told I could not. when I questioned this Rhea sneered at me and said 'well if you'd purchased the items from here I would process the return'. I was shocked by the venom in her voice. She was rude and unhelpful and refused to give me my delivery note back, so I could return the item elsewhere. If you check your store security footage you will see I had to reach over and get this from the counter, and when I did so she snatched at the delivery note and tore it. Again, you will see from your security footage that she then came around the counter and again tried to grab the delivery note from me before chasing me out of the store. You will see from your security footage that at this point I started to video the encounter on my phone. I have been trying to contact you about 1. how do I return the items and get a full refund. I spoke to someone this morning who said I’d receive a returns label, and that this wad be passed on to a manager 2. how you will action this complaint I have tried to email, left feedback on Trust Pilot, where I was told to email, with no response, your chat and web form. No one has come back to me. I even called your Bath store, but no one there could help me (their customer service was outstanding BTW) Please can someone come back to me.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience, Debora. We sincerely apologise for the frustration you've encountered with your return and the service in-store. This isn't the level of care we want our customers to experience. Your comments regarding our processes will be escalated to ensure we improve and prevent this from happening in the future. We can see that this has since been resolved and handled with our Customer Care Team. However, please reach out to us again if we can help with anything else. https://www.hobbs.com/contact-us.html

Posted 1 month ago

“I am very disappointed in the lack customer service for a brand that prices itself at a more premium price point.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Abigail. We're truly sorry to hear that your experience with our lovely Customer Care Team didn’t live up to the premium standards we strive for. Please reach out to us again if you need further support, we will make sure to provide the service you deserve.

Posted 1 month ago

“Don't respond”

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Posted 1 month ago

Thank you for your feedback, Jacqueline. We’re disappointed to hear that your experience was not up to our usual standard. We can see that our Customer Care Team have managed to resolve your original query for you since, which is fantastic. We look forward to restoring your faith on your next purchase.

Posted 1 month ago

“i have been a customer for many years but lately I hardly find anything which attracts my attention any more. in addition the collection and subsequent return service was a nightmare. once the return has been processed i will ask for my account to be closed. never again do i want to shop at Hobbs again”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Sabine. We're genuinely sorry to hear that our recent collections haven't captured your interest and that you faced difficulties with our return service. Your experience is important to us, and we would love the opportunity to address your concerns. Please reach out to us through the link below. https://www.hobbs.com/contact-us.html

Posted 1 month ago

“Rating is for the online ordering system not in-store.”

Helpful Report

Posted 1 month ago

Thank you for your feedback regarding our online ordering system. We're sorry to hear that your experience wasn’t as smooth as we aim for. Your comments are important to us. If you wish to reach out to us directly, please go through the link below. https://www.hobbs.com/contact-us.html

Posted 1 month ago

“V slow to acknowledge returns., and even slower to refund. Disappointing- other websites can do it far far quicker!”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, Jill. We're truly sorry to hear about the delays with your return and refund process. We understand how frustrating this can be, especially when it comes to refunds. It looks like your refund has since been processed for you without further delay. Your feedback is invaluable, and I look forward to your next purchase which will be a much smoother journey.

Posted 1 month ago

“Delivery takes too long in comparison to other retailers , still not had a tracking number over a week since purchased.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and we're so sorry to hear that you experienced delays with your delivery. We understand how important timely shipping is. It looks like your order has since been delivered successfully, which is fantastic to see! We appreciate your patience and are determined to provide a better experience in the future.

Posted 1 month ago

“Hobbs dresses are usually very good and I have been satisfied with quality and fit in the past. This dress was an exception in its very poor fit and style particularly the neckline.”

Helpful Report

Posted 1 month ago

Thank you so much for your feedback, Brenda. We're sorry to hear that this dress didn't meet your expectations in terms of fit and style. We strive for quality in all our designs, and your comments will help us make improvements. We appreciate you taking the time to share your experience with us, and we hope you will find something else you love with us in the future.

Posted 1 month ago

“1 attempted delivery with no prior information Then text to say delivered and it wasn’t! On the next day, today”

Helpful Report

Posted 1 month ago

Thank you for bringing this to our attention, Anita. We're very sorry to hear about the confusion with your delivery and understand how frustrating this must be. It is great to see that our lovely Customer Care Team have since been able to resolve this for you directly. Your feedback is invaluable in helping us improve, and we appreciate your understanding.

Posted 1 month ago

“I’ve had a very poor experience from start to finish. Ordering process was rubbish with many complications. I asked customer service for help and they all gave mismatch information. After a few weeks of email ping pong I finally managed to order. And now the order is missing and has never arrived. Back to email ping pong again now. Total sham! The website doesn’t work either. 404 error to track your order. Sizes and information on garments are all wrong. Total lack of care for customers.”

Helpful Report

Posted 1 month ago

Thank you for sharing your recent experience with us. We’re so sorry to hear about the complications you faced during the ordering process and the issues with our service. I can see that your original gift card has since been refunded for you by our fantastic Customer Care Team. I hope you can find something else you love with us, whilst we work to restore your faith in Hobbs.

Posted 1 month ago

“As a luxury brand, you should be producing shoes that reflect the price point. People pay high prices partially for comfort, and that seems to be lacking. When customers complain about the comfort of shoes, you should take that into consideration as a luxury brand and try to compensate for it.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback with us. We’re truly sorry to hear that you found our shoes lacking in comfort. As a luxury brand, we value customer feedback immensely and recognise the importance of comfort in our products. We are continuously working to enhance the quality of our offerings and your insights will certainly help us in this mission. We hope to restore your faith in our products with your next purchase.

Posted 1 month ago

“Very very poor customer service And very poor delivery of my gift card”

Helpful Report

Posted 1 month ago

Thank you for your review, D. We're very sorry to hear about your experience with our customer service and gift card delivery. This is not the standard we aim for and we are determined to put this right for you. Please don’t hesitate to reach out to us directly through the link below. https://www.hobbs.com/contact-us.html

Posted 1 month ago

“Rubbish support”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback with us, Claire. We’re really sorry to hear about your experience with our Customer Care Team. Our Team are reaching out to you directly today, to make sure your query is resolved as quickly as possible. We look forward to turning your experience around.

Posted 1 month ago

“I would have loved the dress but was sent a size 18 instead of an 8. To make matters worse there was no return label included in the package AND to finish customer services are only available from 9am - 1pm - not good customer service. So disappointing when over the years I have bought many things from Hobbs”

Helpful Report

Posted 1 month ago

Thank you for your review, Emma. We’re truly sorry to hear about the mix-up with your order and the missing return label. We understand how important it is to have reliable customer service, and we appreciate your loyalty to Hobbs over the years. It looks like you have been in touch with our amazing Customer Care Team, who have since been able to resolve this for you. We would love to restore your faith in us in the future.

Posted 1 month ago

Hobbs is rated 4.3 based on 1,331 reviews