Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,618 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,618 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Dear Hobbs Team, I have returned my recent order, as unfortunately the item did not fit properly.”

Helpful Report

Posted 2 months ago

Hi Sahereh, We’re sorry to hear the item didn’t fit. Thanks for letting us know. If you’d like help with a different size or an alternative, we’re happy to assist.

Posted 2 months ago

“It has not arrived and it is impossible to speak to anyone at Hobbs to see what is going on. Very poor service.”

Helpful Report

Posted 2 months ago

Hi Marion, We’re really sorry to hear your Hobbs item hasn’t arrived and that you’re having difficulty reaching us. This isn’t the level of service we aim for. We’ll pass your feedback to our team and would like to help resolve this as quickly as possible. Please contact our customer service team, via live chat, with your order number and any details, and we’ll investigate immediately.

Posted 2 months ago

“I ordered this jumper and paid for next day delivery. It did not arrive for a week. By this time I was away on holiday. Despite asking the courier to leave it with neighbours it was left on my doorstep in the pouring rain for several days despite courier saying it had been posted through neighbour’s letterbox. My neighbour says it smells bad. I am extremely unhappy. Hobbs is a premium brand and I expected better service from you. I’ve tried to complain but have had no reply. I will not be ordering from you again.”

Helpful Report

Posted 2 months ago

Hi Angela, We’re truly so sorry to hear about the delay with your jumper, the poor delivery experience, and that you weren’t able to reach us. This isn’t the standard we aim to provide, especially for a premium brand. It seems like your query has since been answered by our Customer Care Team. We would love to turn this experience around for you.

Posted 2 months ago

“Lovely coat but unfortunately, they sent a size 18 instead of a 14, and by then, the 14s had sold out.”

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Posted 2 months ago

Hi Nia, We’re incredibly sorry to hear that you received a size 18 instead of a 14 and that the 14s are sold out. This isn’t the experience we want you to have, and we understand how disappointing this must be. We would love to put this right, please reach out to us below and we can see what we can do for you. https://www.hobbs.com/contact-us.html

Posted 2 months ago

“Dress cost £189. I checked online several times there was no size 10 in petite. Then suddenly One appeared. I ordered it. Without thinking about where this suddenly came from.Arrived completely creased I turned it inside out creasing was even worse on inside dog hairs on the inside waist band this item had obviously been used and then returned. The dress itself was lovely. Got my refund in efficient time. However, I would never buy Hobbs online again for such a premium brand. You need to have a premium service to expect somebody to pay that kind of money and have a dress sent to them in that state is disgusting”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your experience. We are truly sorry to hear your Hobbs dress arrived creased, with dog hairs and what seemed like a previously used garment. This isn’t the standard we strive to maintain, especially for a premium brand. So that we can put this right, please reach out to us via the link below. https://www.hobbs.com/contact-us.html

Posted 2 months ago

“Having seen that this jacket was available, I placed an order and was told that my order had been received. My card was debited with the purchase price and then I heard that my order could not be sourced and my order was cancelled. Disappointing, I was so looking forward to receiving it. Money promptly refunded, but still disappointing.”

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Posted 2 months ago

Hi there, Thank you for taking the time to share your experience. I'm ever so sorry for the disappointment caused after you placed your order and were looking forward to receiving the jacket. Unfortunately, on rare occasions our stock availability can be incorrect or the item may be found to be faulty upon packing, we understand how frustrating that can be but we would not want to send you an imperfect jacket. I'm glad the refund was issued promptly and regret that we couldn’t fulfil your order this time. Your feedback is appreciated and helps us improve our stock checks to avoid situations like this in the future. We hope to have the opportunity to provide you with a better experience soon. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Poor quality items being sent out to customers without checking quality. Received two faulty belts.”

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Posted 2 months ago

Hi there Catherine, Thank you for bringing this to our attention. I'm ever so sorry to hear that you received 2 faulty belts, this is certainly not up to our usual standards. Our items are normally checked before dispatch, so we regret that this issue wasn’t caught beforehand on either occasion. Please accept our sincere apologies for the inconvenience caused. Your feedback is important to us and helps us improve our quality control processes. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Generally very good”

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Posted 2 months ago

Hi there, Thank you for taking the time to leave this feedback. This is not up to our usual high level of service you should expect from us, I will of course pass your feedback on to the relevant teams. We are always looking at how we can improve. Kindest regards Hobbs Customer Care Team

Posted 2 months ago

“Appalling customer service- I still don't have the voucher or e-card, 3 weeks after ordering. I have emailed Hobbs 12 times and telephoned them. 3 different customer service agents have reported that an e-card would be sent instead, and still nothing has arrived. With the exception of the customer service agent to whom I spoke on the phone, and who was very helpful, all the interactions have been disappointing- patronising, ill-informed and unprofessional.”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for your feedback. I’m truly sorry for the delay and the repeated disappointment caused — this is not the experience we aim to provide. Please do contact us directly at customerservices@hobbs.co.uk so we can look into this fully and ensure it’s resolved for you as quickly as possible. We’d really like the opportunity to put this right. Kindest regards, Hobbs Customer Care Team

Posted 2 months ago

“To date, I have still not received my order. Since placing it online on the 18th, I have received no updated delivery information. On 3rd January, I telephoned the White City store, where staff informed me they could locate the order in their system but had no dispatch notification, meaning the dress had not been delivered to the shop. I no longer wish to keep this dress and would like to return it. I have purchased numerous items from HOBBS and have always been fond of the brand, but this experience has been utterly dreadful.”

Helpful Report

Posted 3 months ago

Good afternoon Yu, Thank you for sharing this. I’m very sorry your order hasn’t arrived and for the frustration this has caused — this is certainly not the experience we want you to have. Please contact us at customerservices@hobbs.co.uk so we can investigate and resolve this for you as quickly as possible. Kindest regards, Hobbs Customer Care Team

Posted 2 months ago

“The shoes I received were not the same shoes I ordered , I returned as advised by customer support an still haven't a replacement or refund Very disappointed with whole experience”

Helpful Report

Posted 3 months ago

Good afternoon Leigh, I’m so sorry to hear that you have not received a replacement or refund yet. I completely understand your disappointment. This is not the experience we aim to provide, and I sincerely apologise for the inconvenience caused. Please contact us at customerservices@hobbs.co.uk or join us on webchat on our website, so we can urgently look into this and ensure it’s resolved for you. Kindest regards, Hobbs Customer Care Team

Posted 2 months ago

“I was really looking forward to receiving this order, but it was cancelled without any explanation. I wasn’t contacted or given a reason, which was highly disappointing. Overall, the service fell well below expectations.”

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Posted 3 months ago

Hello there, I’m very sorry for the disappointment caused by your order being cancelled without explanation. I completely understand how frustrating this must have been, especially when you were looking forward to receiving it. Please accept our sincere apologies. I do hope you were able to reorder the item swiftly, and we’d be happy to assist if you need any further help. Kindest regards, Hobbs Customer Care Team

Posted 2 months ago

“My order was canceled without any reason”

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Posted 3 months ago

Good afternoon Ekta, I’m so sorry to hear this and completely understand how disappointing that must have been, especially as you were looking forward to your order. I apologise for the lack of communication around the cancellation, as this is certainly not the standard we aim to provide. I do hope you were able to reorder the item swiftly, and please don’t hesitate to get in touch if we can assist further. Kindest regards, Hobbs Customer Care Team

Posted 2 months ago

“Never received the gift box”

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Posted 3 months ago

Hello Loraine, I’m so sorry to hear that you didn’t receive the gift box — I completely understand how disappointing this must be. Please contact us at customerservices@hobbs.co.uk, along with your order number, so we can resolve this for you. We look forward to hearing from you again and if you have any questions, please do not hesitate to ask. Kindest regards, Hobbs Customer Care Team

Posted 2 months ago

“Your website advertised it had the salisbury trousers in stock over several months and after numerous attempts to purchase a pair of size 12 in 2025 both online and by collection at a number of stores in London where it claimed they were in stock - payment was taken from my credit card albeit later reimbursed - I was advised the trousers were no longer available. Your website should have been updated and not wasted so much of my time. I had earlier bought the salisbury wool jacket and was keen to get a pair of matching trousers as they did not have my size at the time I purchased the jacket. I have shopped at Hobbs for over three decades and will not be shopping at Hobbs ever again after this negative experience and poor service.”

Helpful Report

Posted 3 months ago

Good afternoon Rosie, We’re very sorry for your experience and completely understand your frustration. We sincerely apologise for the inconvenience caused by inaccurate stock information. This is not a reflection of our usual service and I am sorry that we have let you down on this occasion. Please contact us at customerservices@hobbs.co.uk with your details, and we’d be happy to check store availability and assist you personally. Kindest regards, Hobbs Customer Care Team

Posted 2 months ago

“Ordered the Hannah dress within 2 mins of receiving confirmation email got another email saying order had been cancelled and refund would be given. Received the refund cost of the dress however I was charge £4.95 for delivery! However nothing was delivered! Emailed requesting refund for delivery cost and have not heard anything from Hobbs! Bad customer service you cancelled my order however I was charged a delivery fee for nothing!”

Helpful Report

Posted 3 months ago

Good afternoon Allison, Thank you so much for taking the time to leave feedback. We’re very sorry for the frustration this has caused and completely understand your disappointment. Please could you provide your order number, or email us at customerservices@hobbs.co.uk with it, so we can promptly arrange a refund of the delivery fee for you? Once again Allison, I am so sorry for any inconvenience caused by this and if you have any questions, please do not hesitate to ask. We look forward to hearing from you again and resolving this issue promptly. Kindest regards, Hobbs Customer Care Team

Posted 2 months ago

“I can’t tell you anything about this top because I have not received it, l ordered it 2 weeks ago and have not received any updates or information. I did the online chat, it told me you can’t get tracking information on click and collect orders, why not? I called the store, it’s not there! Now l will have to spend time chasing you for my money back. Very poor order experience.”

Helpful Report

Posted 3 months ago

Hello J, Thank you so much for taking the time to leave this feedback. We’re very sorry for the frustration and poor experience you’ve had with your Click and Collect order. Please could you provide your order number, or email us at customerservices@hobbs.co.ukwith it, so we can investigate and resolve this for you as quickly as possible? Once again J, I am so sorry for any inconvenience caused by this and if you have any questions, please do not hesitate to ask. We look forward to hearing from you again and resolving this issue promptly. Kindest regards, Hobbs Customer Care Team

Posted 2 months ago

“More like an endurance than an experience. Ordered on 16/12/25 and still waiting; apparently lost in transit. Emails pinging about but nobody grasps the nettle and says ‘let’s’ resolve it for the ‘customer’ now?”

Helpful Report

Posted 3 months ago

Good afternoon Malcolm, Thank you so much for taking the time to leave this feedback. We’re very sorry for this frustrating experience and completely understand your disappointment. Please contact us at customerservices@hobbs.co.uk or join a webchat on our website so we can resolve this swiftly for you. We truly appreciate your patience and are keen to make this right. Kindest regards, Hobbs Customer Care Team

Posted 2 months ago

“I am very disappointed with Hobbs on this occasion. I ordered Amalie puffer coat on 11 December at £159 with an expected delivery between 16-19 December. I was asked to review the coat on 18 December & received an apology for the delay on 22 December. I am still waiting for it & to add insult to injury, I have received numerous emails offering me 10% off the sale price so it now retails for £143.10. I have no idea what the coat is like, but to leave a review I have to rate it. I've rated it one star but it could be five if I ever get the opportunity to assess it.”

Helpful Report

Posted 3 months ago

Good afternoon Kathleen, Thank you for the feedback. We’re very sorry for the delay and disappointment you’ve experienced, especially after being asked to review the coat without having received it. We completely understand your frustration. Please email us your order number at customerservices@hobbs.co.uk and we’ll ensure this is resolved swiftly for you. Thank you for your patience — we truly value your feedback and are keen to make this right. Kindest regards, Hobbs Customer Care Team

Posted 2 months ago

“I never received the coat. I was sent a different coat and no one has gotten back to me.”

Helpful Report

Posted 3 months ago

Good afternoon Mary, We’re very sorry for the frustration and inconvenience caused by receiving the wrong coat and not hearing back from us. I completely understand how disappointing this must be. Please email your order number to customerservices@hobbs.co.uk and we’ll investigate and resolve this for you as quickly as possible. We truly appreciate your patience and the opportunity to make this right. We look forward to hearing from you again. Kindest regards, Hobbs Customer Care Team

Posted 2 months ago

Hobbs is rated 4.4 based on 3,618 reviews