Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,584 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,584 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I placed an order and it never arrived at the store. Contacted customer services and they said ring the store. I did and they advised me to call back after the weekend which this took the order well over the 5 working day delivery cut off. But in the meantime I had to place and PAY for another order of the same items incase they sold out due to sale. This is poor customer service because the onus should be on Hobbs to make sure I receive what I paid for without me having to pay twice. As a customer I feel and felt undervalued. I tried to contact numerous times Hobbs customer services regarding this issue but without success. The original order wasn’t delivered and because of the inconvenience and lack of help from Hobbs makes me think twice shopping with them again.”

Helpful Report

Posted 2 months ago

Good afternoon Gillian, Thank you for taking the time to share this, and I’m truly sorry for the experience you’ve had. Your order not arriving, being passed back and forth between store and customer services, and then having to pay for a second order to avoid missing out is incredibly frustrating — and you’re absolutely right, the responsibility should never fall on you to chase this. I completely understand why this has left you feeling undervalued, and I’m sorry you weren’t able to reach us for support when you needed it. Your comments have been taken on board and passed to the relevant teams so we can improve our service going forward. If there’s anything still unresolved, please let us know — we’re here to help.

Posted 2 months ago

“First pair arrived with one shoe yellowed and dirty ...sent them back Second pair arrived with one shoe yellowed and faded ...sent them back aswell Only two pairs in my size in stock and both are not fit to wear .... Suggest a quality controller checks these things BEFORE they are sent to customers...after all it's the customer who pays the delivery fee. No shoes for my sons wedding and nearly £8 down .... VERY disappointed in a supposedly reputable company. Star rating would have been zero if it was possible to do so”

Helpful Report

Posted 2 months ago

I’m truly sorry to hear your experience with the first two pairs. That isn’t acceptable, and I understand how disappointing this must be, especially with a delivery issue and a special occasion coming up. We’d like to investigate with our Customer Care team and find a suitable resolution. If you’re open to it, please share your order number and photos of the faulty shoes so we can look into this promptly. We’ll also review stock to prevent this from happening again. Again, apologies for the hassle and disappointment. Your feedback will help us improve.

Posted 2 months ago

“Too tight for a 14 . Dragged on ground even tough I'm tall”

Helpful Report

Posted 3 months ago

Sorry to hear the fit isn’t working for you and the hem drag, this isn’t what we want for our customers. We’d like to look into this with our Customer Care team and find a suitable resolution. If you’re able, please share your order number and any photos of the issue so we can assess the best option for you.

Posted 2 months ago

“Seeing my delivery just disappeared en route from your warehouse to your shop in Brent X and you don't appear to track your items I can't get over your incompetence. On top of that you are now asking for a review for an item you should know I never received as you have now cancelled the order and returned my money, having just sat on my funds and waited for me to contact you.”

Helpful Report

Posted 3 months ago

I’m really sorry to hear about the missing delivery and the frustration with the order cancellation and refund. This isn’t the service we aim to provide. We’d like to look into this with our Customer Care team and resolve it for you. Once we have these, we’ll investigate and get back to you with a resolution as soon as possible. Again, apologies for the inconvenience this has caused. Your feedback will help us improve.

Posted 2 months ago

“Have ordeted this umberalla twice. First time clicl and collect did not arrive in store Second time next day delivery to home address. 3 days later still not received it. Hobbs used Evri always a diaaster.”

Helpful Report

Posted 3 months ago

Good afternoon David, Thank you for taking the time to share this, and I’m so sorry for the ongoing frustration you’ve experienced. Having your click‑and‑collect order not arrive, then paying for next‑day delivery only for it to still be delayed is incredibly disappointing — especially when you’ve now had to try twice. I completely understand how frustrating this is, and I’m sorry for the inconvenience caused by the delivery issues. Your comments have been passed on to the relevant teams, including feedback about the courier, so we can work on improving this experience. If your order still hasn’t arrived, please email us at customerservices@hobbs.co.uk with your order number and we’ll look into this urgently for you.

Posted 2 months ago

“Bought this coat and loved it. Within 3 months the arm ripped. Contacted Hobbs to get a replacement. Impossible speak to a human being and just get directed to wrong options. Refunds which you only do in 30 days. Gave up in the end. Not out of pocket while I try and get a tailor to fix.”

Helpful Report

Posted 3 months ago

Hi Carmel, We’re really sorry to hear about your experience, both with the coat and with trying to get support. That’s understandably frustrating, especially when you initially loved the item. A rip after just three months of normal wear certainly isn’t what we’d expect, and we’re disappointed to hear this happened. We also regret that you found it difficult to reach the right support option, that’s not the experience we want for our customers. If you’re willing, please reach out to us again via our chat service or email to customerservices@hobbs.co.uk (please reply to the auto reply as well if emailing), including your order number and a photo of the damage. This will ensure your message is routed correctly to the team who can review it properly. We appreciate you bringing this to our attention and hope we can look into this for you. Kind regards, Hobbs Customer Care

Posted 3 months ago

“The dress is too long for me. I received the item on 4th February and returned it on 5th February via Yodel service. I tracked the parcel on the Yodel website on 12th February and it indicated that the item has been returned to Hobbs. Today is 24th February and I am still unable to track on the Hobbs returns website using the tracking/order numbers about my returned item. I am waiting for the refund.”

Helpful Report

Posted 3 months ago

Hello there, We kindly advise allowing up to 14 working days from the day of posting for our warehouse to process the return (excluding weekends and bank holidays). Rest assured, once your refund has been processed, you will receive a confirmation email notifying you that the funds will reach your account within 3-5 working days.

Posted 3 months ago

“I love Hobbs I’ve been shopping there for the last 25 years but for the last couple years it’s been it gone down hill with the design. Not so classy.”

Helpful Report

Posted 3 months ago

Hello Josephine, I’m really sorry to hear that your experience with Hobbs hasn’t met your expectations recently. We truly value your 25 years of loyalty and will ensure your feedback is passed on.

Posted 3 months ago

“My dress never arrived and customer service is both hard to contact by phone and fails to answer emails. Also not refunded yet”

Helpful Report

Posted 3 months ago

Hi, I’m really sorry to hear about this your order never arriving. I can see that your refund was processed on the 12th and should be with you by now. If you haven’t received it yet, please feel free to reach out to us again so we can look into this further for you. We’re happy to help.

Posted 3 months ago

“When arrived in a huge box covered in hair with a double pleat where had Ben ironed worn and returned very disappointed have returned item”

Helpful Report

Posted 3 months ago

Hello there, I’m really sorry to hear about the condition of your item on arrival and your disappointment with the packaging. We will ensure this is raised with our team to improve upon our services in the future.

Posted 3 months ago

“Product was not delivered, was returned to Hobbs with no delivery attempt. Contacted Evri and Hobbs and both had nothing useful to say. Returned my money and offered a discount on next purchase but when asked how that would work when deliveries weren’t being made, received no response. I expected more from Hobbs in terms of customer service (communication at least - initial response was AI!) and using a notoriously terrible company for shipping an expensive product. Went to a different brand instead.”

Helpful Report

Posted 3 months ago

Hello there, We’re really sorry to hear about the delivery issue and the lack of helpful responses from the carrier and our team. This is not the experience we want for you. We’ve flagged this with our logistics team to review what happened with Evri and to ensure this does not happen again.

Posted 3 months ago

“Had to order these 3 times as first they lost the delivery to store then they were out of stock even though the website allowed me to reorder and still no sign of the 3rd order despite paying for express next day delivery. Customer services tried but had no idea and clearly Hobbs has lots of stock issues at the moment. Communication was dreadful and often wrong re delivery dates.”

Helpful Report

Posted 3 months ago

Hello Claudine, I’m really sorry to hear about the repeated delivery problems and the lack of clear communication. This isn’t the experience we want for you. Please share your order numbers (or the email used) and any relevant details so we can investigate with our logistics team and get any missing items resolved or refunds processed as quickly as possible.

Posted 3 months ago

“Die Ware ist seit 3 Wochen retourniert und die Rückzahlung immer noch nicht erfolgt. Kommunikation mit Hobbs Kunden Center ist so gut wie unmöglich. Nur KI Roboter die das Anliegen nicht verstehen.”

Helpful Report

Posted 3 months ago

Hello Gabriela, I'm very sorry to hear that your refund is still pending and that communication is proving difficult. This does not meet our service standards. We are immediately checking the status of your return and will resolve the delay as quickly as possible. Please send us your order number so we can track this. You can also contact us via live chat to speak to one of the customer care advisors.

Posted 3 months ago

“Colour was supposed to be purple but it was more like very dark navy. Material was horrible and it looked like a shroud on. Hi”

Helpful Report

Posted 3 months ago

Good afternoon Patricia, I’m really sorry to hear the colour and material didn’t meet your expectations. We hope you have been able to return for a refund. Kind regards, Team Hobbs

Posted 3 months ago

“I paid for next day deliver and it didn't arrive and was to late for the function i needed it for returned it and still awating full credit.”

Helpful Report

Posted 3 months ago

Good afternoon Hilary, Thank you for your feedback, and I’m very sorry to hear your next‑day delivery didn’t arrive in time — especially as you needed the item for a specific event. I’m also sorry you’re still waiting for your full refund. Please contact us at customerservices@hobbs.co.uk with your order number, and we’ll be more than happy to look into this and help get it resolved for you.

Posted 3 months ago

“This is not about the skirt but about the Evri courier - they didn’t deliver to the parcel shop as requested but instead to an address near us but I had no idea where this was and spent 3 days trying to find it. Please can you not use them as we are all having such problems with Evri????”

Helpful Report

Posted 3 months ago

Hi Natasha, We’re really sorry you’ve had trouble with the delivery. I have passed your feedback on to our dispatch team, we apologise for the inconvenience this may have caused. Kind regards, Team Hobbs

Posted 3 months ago

“This petite coat is too long. For petite.. As for the Hobbs online purchase via KLARNA ? Nightmare... Hobbs don't use KLARNA in their stores..so don't use KLARNA with a HOBBS purchase.. Was not impressed after using this for the first time..”

Helpful Report

Posted 3 months ago

We’re really sorry for the trouble and confusion around KLARNA and the coat length. We’d like to help get this sorted-please reach out to our Customer Care with your order number and we’ll investigate the payment issue and the sizing concern right away.

Posted 3 months ago

“They haven’t arrived”

Helpful Report

Posted 3 months ago

We’re really sorry your order hasn’t arrived yet. We’d like to help sort this quickly. Please contact our Customer Care with your order number or provide your delivery details, and we’ll investigate the status and get it to you as soon as possible.

Posted 3 months ago

“for a young child”

Helpful Report

Posted 3 months ago

We’re really sorry this didn’t meet expectations for a young child. We’d like to help sort this quickly. Please reach out to our Customer Care with your order number and details about what’s needed, and we’ll investigate right away.

Posted 3 months ago

“The dress is very tight, I had to return it.”

Helpful Report

Posted 3 months ago

We’re really sorry the dress was too tight and you needed to return it. We’d like to help sort this quickly. Please reach out to our Customer Care with your order number and details about the size issue, and we’ll assist right away.

Posted 3 months ago

Hobbs is rated 4.4 based on 4,584 reviews