Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,593 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Ich habe das Kleid am 11.04.26 zurückgesandt, die Retoure wurde am 15.04.26 auch zugestellt (lt. Sendungsverfolgung dpd). Es erfolgte keine Gutschrift und keine Benachrichtigung bei KLARNA. Daher habe ich am 01.05. mit Hobbs gechattet und ja, die Retoure sei angekommen, man bearbeite sie. Es ist aber bis heute (08.05.26) noch immer keine Mitteilung an KLARNA erfolgt. Eine zwischenzeitliche Kontaktaufnahme mit den Kundenservice auf der Website blieb unbeantwortet. Heute habe ich die Informationen und Belege bei KLARA eingereicht und hoffe, KLARA kann die Sache klären. Es war ein enormer Zeitaufwand bisher. Nie wieder Hobbs!”

Helpful Report

Posted 1 month ago

Hi, Thank you for bringing this to our attention, and I am very sorry to hear about the frustration and inconvenience caused by the delay in processing your return and Klarna refund. I completely understand your disappointment, especially as your return was delivered back to us on April 15 and you were later advised that it was being processed, yet Klarna had still not received any update by May 8. I also apologise that your attempts to contact customer service went unanswered. This is certainly not the level of service we aim to provide, and I appreciate how time consuming and frustrating this experience has been for you. Thank you as well for submitting the supporting documents to Klarna to help move things forward. Please contact our customer service team directly with your order and return details so we can investigate this further and assist in resolving the matter as quickly as possible. Again, I sincerely apologise for the inconvenience caused. Kind regards, Team Hobbs

Posted 1 month ago

“I returned this blouse because from the pictures you couldn’t see the gathering at the back which made the blouse stick out at the back which was very unattractive. The material was too stiff too.”

Helpful Report

Posted 1 month ago

Hi Susan, I’m very sorry to hear you were unhappy with the blouse and that the gathering and the stiffness didn’t meet your expectations. This isn’t the experience we want for you. If you’d like, please contact our customer service team so we can assist you further and review the product details to help you find a better fit. Kind regards, Team Hobbs

Posted 1 month ago

“I have NOT RECEIVED THE ITEM”

Helpful Report

Posted 1 month ago

Hi Victoria, I’m very sorry to hear you haven’t received your item. I understand how frustrating this must be. Please contact our customer service team with your order number so we can investigate the delay and get this sorted for you as quickly as possible. Kind regards, Team Hobbs

Posted 1 month ago

“I am certainly not happy with the online service. I ordered a dress last month and was looking forward to receiving it as it was meant to be for a wedding next month. No explanation to why my order was cancelled. There was enough stock availability for the size I wanted. Very disappointed with the online shopping experience. Will now look at your competitors.”

Helpful Report

Posted 1 month ago

Hi there, I’m very sorry you had a disappointing online shopping experience, and I understand how frustrating it must be when an order is cancelled without explanation, especially when you needed it for a wedding. Please contact our customer service team so we can look into your order details, and help find a suitable solution as quickly as possible. Kind regards, Team Hobbs

Posted 1 month ago

“Beautiful dress but issues on return - have to pay €20 and sent it back later that day Hobbs emailed me to advise they gave me wrong return information dress returned and didn't know if I'll get refund emailed customer service a few times still awaiting a reply- STILL NO REPLY FROM HOBBS STILL NO REFUND- BE VERY CAREFUL BUYING FROM HOBBS AM OWED OVER €200”

Helpful Report

Posted 1 month ago

Hi Geraldine, I’m really sorry for the return issues and the delays in replying. This isn’t the experience we want for you. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“Extremely upset and disappointed in the way my dress came, the wrapper that was dress was wrapped in was damaged and made the dress creased in the bag and it wasn't on a hanger also, I will definitely not order again , I contacted customer service, not a good response.”

Helpful Report

Posted 1 month ago

Hi Lesley, I’m really sorry to hear about the damaged dress and the poor experience with customer service. That isn’t the standard we aim for, and I understand how frustrating this must have been. Please could you share your order number and any photos of the damaged packaging and dress with our customer service team, we'll have our team review this immediately and arrange a solution as quickly as possible. Kind regards, Team Hobbs

Posted 1 month ago

“As compared with other brands, Hobbs' returns leave much to be desired. I returned an unsuitable dress by post on 30th April - one week later, I have NOT received any notifications from Hobbs. I am attaching the Post Office receipt here. If I don't hear immediately from Hobbs, I shall be posting a negative review on Truspilot.”

Helpful Report

Posted 1 month ago

Hi Isabel, I’m very sorry to hear about the delay and lack of notification regarding your return. This isn’t the experience we want for our customers, and I understand your frustration. Please contact our customer service team with your return details and the Post Office receipt so we can investigate immediately and update you on the status of your return. Kind regards, Team Hobbs

Posted 1 month ago

“Im very sorry to say that my first purchase was a great disappointment. It arrived completely creased on 27 April. I left it to hang for a few days to see if creases fell out, no they did not. It was dry clean only. However, I tried to gently press the garment - even this did not work. Due to the neck line cross over and the zip at the rear I could not get the garment to look presentable. I would therefore kindly ask for either a replacement or a refund. The event to which I was hoping to wear it is this coming weekend thats why Im so disappointed. My order no. was 18887187. I look forward to hearing from you gillidavies@hotmail.com”

Helpful Report

Posted 1 month ago

Hi Gillian, Thank you for your message, and I am very sorry to hear how disappointed you have been with your first purchase. I completely understand your frustration, especially as you had hoped to wear the garment for an important event. We appreciate you taking the time to try hanging and gently pressing it yourself. Please contact our customer service team directly so we can assist you further with the next steps. We would very much like the opportunity to resolve this for you. Again, I sincerely apologise for the inconvenience and disappointment caused. Kind regards, Team Hobbs

Posted 1 month ago

“In the middle of trying to return this dress - taking forever and no updates!”

Helpful Report

Posted 1 month ago

Hi Rachel, I’m sorry to hear that the Pemberton dress isn’t meeting expectations with the length and how it hangs. That’s not the standard we aim for. If you’d like, please get in contact with Customer Service's and share your order number and any photos of the dress, and we’ll investigate and see what we can do to make this right. Kind regards, Team Hobbs

Posted 1 month ago

“The jacket came with lots of black fluff on it and was EXTREMELY creased. Some of the creases have dropped out having been hung up but there are still more creases. I am still thinking of returning the jacket. I was so digusted that I wrote to customer services with my complaint and sent lots of supporting photos”

Helpful Report

Posted 2 months ago

Hi Elizabeth, Thank you for getting in touch, and I’m very sorry to hear about the condition your jacket arrived in. I completely understand your disappointment, especially given the amount of black fluff and the severe creasing you described. We appreciate you taking the time to contact customer services and provide supporting photos. This is certainly not the standard we expect, and your feedback has been noted. If you do decide that you would like to return the jacket, we will of course be happy to assist you with the process. Kind regards, Team Hobbs

Posted 1 month ago

“Returned all coats as they were extremely creased as there was no packaging to protect the item. Very disappointed.”

Helpful Report

Posted 2 months ago

Hi Dianne, We’re sorry to hear your coats arrived creased due to insufficient packaging. Please share your order number and any photos if possible so we can investigate and make this right. Kind regards, Team Hobbs

Posted 2 months ago

“I have returned it”

Helpful Report

Posted 2 months ago

Hi there, We’re sorry to hear that you’ve returned the item. If there’s anything more we can do to help or if you’d like us to review your return, please share your order number and a quick note about the issue. Kind regards, Team Hobbs

Posted 2 months ago

“Very disappointed , garment obviously not inspected before being sent out”

Helpful Report

Posted 2 months ago

Hi there Irene, We’re very sorry to hear that the garment wasn’t inspected before dispatch. This isn’t the experience we want for our customers, and we appreciate you letting us know. We’d like to investigate this further and make it right. Please could you share your order number and a quick description of the issue (including any photos if possible)? We’ll review with the team.. Kind regards, Team Hobbs

Posted 2 months ago

“Garment did not arrive and now is out of stock. Poor service and you need to use a more creditable courier.”

Helpful Report

Posted 2 months ago

Hi there Claire, We’re sorry to hear your garment didn’t arrive and is now out of stock. Your comments regarding the courier service will be passed to the relevant team. Kind regards, Team Hobbs

Posted 2 months ago

“Hopeless service. Order hasn’t arrived but i have been charged for it”

Helpful Report

Posted 2 months ago

Hi there, We’re very sorry to hear that your order hasn’t arrived and that you’ve been charged for it. This isn’t the experience we want for our customers, and we appreciate you bringing it to our attention. Looking at your click and collect order it was dispatched on 28/04/23, so I hope that you now have your order if not please do contact the store. Kind regards, Team Hobbs

Posted 2 months ago

““With online orders, there is a risk that products from China may have sizes that do not match the label.””

Helpful Report

Posted 2 months ago

Hi there, We’re very sorry to hear that the sizing did not meet your expectations. We understand how frustrating this can be, especially when ordering online. We aim to provide consistent and accurate sizing across all our products, and we regret that this was not your experience on this occasion. Your feedback has been shared with our product team so we can review and improve going forward.

Posted 2 months ago

“I font have the dress. It went missing with the courier. I have no idea what the dress is like sadly”

Helpful Report

Posted 2 months ago

Hi there, We’re very sorry to hear that your order went missing with the courier and that you didn’t receive your dress. We understand how disappointing this must be, especially when you were looking forward to it. This is not the experience we want for our customers, and we apologise for the inconvenience caused. We are reviewing this with our delivery partner to help prevent similar issues in the future.

Posted 2 months ago

“Having purchased this item in store found at home all the gold buttons were scratched. I purchased a new one online via customer services and returned the faulty one. They received this on the 10/04 and as of today 24/4 still no refund of £80 something or any communication. I know via tracking they received it and I’ve emailed since but no reply . I’m extremely disappointed. The new replacement cardigan still had 2 faulty buttons. Manufacturing fault. Very poor service. Phone lines not open after 1 pm dispite what their website says. Will be phoning on 28/4 . Sorry to have to write all this but I’m very disappointed.”

Helpful Report

Posted 2 months ago

Hi Pat, We’re very sorry to hear about your experience and appreciate you taking the time to share this with us. We apologise for the disappointment caused, both with the quality of the items and the delay in processing your refund. We can see that your return was delivered to us; however, we are currently unable to proceed with the refund until we receive a copy of your proof of postage. We previously requested this, but it may have been missed, so we kindly ask if you could resend it so we can resolve this for you as quickly as possible. We’re also very sorry to hear that your replacement item was not up to standard. This is not the level of quality we expect, and your feedback will be shared with our product team for review. Regarding our phone lines, they are open from 9am to 1pm, and we’re sorry for any confusion caused. Thank you for your patience, and we look forward to resolving this for you as soon as possible.

Posted 2 months ago

“Poor customer care services.”

Helpful Report

Posted 2 months ago

Hi there, We’re very sorry to hear about the poor customer care you experienced. This is far from the standard we aim to uphold, and we appreciate you bringing it to our attention. We’ll review internally to understand what went wrong and ensure better service going forward. If you’re able to share a bit more detail about your experience (order number, dates, and what happened), we’d be grateful and can take corrective steps promptly. Kind regards, Team Hobbs

Posted 2 months ago

“I have not received the skirt although I ordered it on 6 April snd today is 21st April.”

Helpful Report

Posted 2 months ago

Hi Jill, We’re sorry to hear that you were concerned about not receiving your order. We can confirm that this has already been investigated and treated as a missing in transit (MIT) order, and a full refund has been issued. We understand how frustrating delivery issues can be and apologise for any inconvenience this situation has caused. If you have any further questions or if there is anything else we can help with, please don’t hesitate to get in touch.

Posted 2 months ago

Hobbs is rated 4.4 based on 5,593 reviews