Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,584 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,584 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Used to buy lots of shoes and jackets from Hobbs.... think they've lost their way in stylish clothing ... it bordering on old fashioned”

Helpful Report

Posted 2 months ago

Hello, I’m really sorry to hear you feel Hobbs has lost its way and become more old-fashioned. That isn’t the experience we want for our customers, especially someone who has supported us by buying our shoes and jackets in the past. Thank you for sharing your thoughts. We’ll pass your feedback to the relevant team so we can review our ranges and ensure we’re still offering the stylish options you expect.

Posted 2 months ago

“I’m so annoyed about the terrible couriers evri that I cannot even bring myself to look at the clothes -I might tonight- but they have seriously ANNOYED ME AND MESSED about so much that they have ruined everything - I’m going to stop ordering at all -enough is enough -so unless there is a Royal Mail option or a different courier option like DPD I simply will not bother to order at all!!!”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about the experience you’ve had with the courier. I completely understand how frustrating repeated delivery issues can be, and I’m very sorry that this has impacted your enjoyment of your order. This is certainly not the experience we want for our customers. We rely on our couriers to provide a reliable service, and it’s disappointing to hear that this has not been the case for you. Please be assured that your comments will be passed on to the relevant team so this can be reviewed internally.

Posted 2 months ago

“Hobby cancelled my order for this jumper and only refunded the money for the item but not the shipping. My 3 emails are still ignored and their Customer Service telephone is no longer active. Very poor and disappointing.”

Helpful Report

Posted 2 months ago

Hello Martina, I’m really sorry for the poor experience you’ve had. Not receiving a refund for shipping and being unable to reach our customer service is not acceptable, and I understand how frustrating this must be. Please be advised our contact number 0203 095 3939 is and lines are open from 9am to 1pm. I have looked at your order and can see the postage has since been refunded.

Posted 2 months ago

“The necklace was not delivered”

Helpful Report

Posted 2 months ago

Hello Essy, I’m really sorry the necklace wasn’t delivered. This isn’t the experience we want for you. Please reach out to our customer care team and they would be happy to look into what has happened to your order.

Posted 2 months ago

“My dress arrived in used condition with a strong body odour with perfume odour. I contacted Hobbs six days ago and still haven’t received a reply. It’s unacceptable to resell returned or worn items in bad hygiene conditions, particularly to overseas customers who paid expensive international shipping. Extremely disappointing — I cannot recommend this company.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you’ve had. Receiving a dress in used condition, especially with noticeable odour, is completely unacceptable and far below the standards we expect for our customers — including our international customers who pay premium shipping costs. I completely understand how disappointing and frustrating this has been. I’m also very sorry that you did not receive a reply sooner. This delay is not the level of service we aim to provide, and I sincerely apologise for the inconvenience caused.

Posted 2 months ago

“Coat arrived squashed into a tiny bag. Coat was very badly creased. Returned”

Helpful Report

Posted 2 months ago

I am really sorry to hear your coat arrived crushed and badly creased. This isn’t the experience we want for you, and we understand your frustration. I will pass your feedback to our fulfilment team to review packaging and handling options moving forward.

Posted 2 months ago

“I did not receive my top Evri once again lost the package, and as you don't offer anext day service to my area I can no longer shop online with Hobbs”

Helpful Report

Posted 2 months ago

We’re very sorry to hear about the lost package and the disappointment with delivery options for your area. This certainly isn’t the experience we want you to have, and we understand why you’ve chosen not to shop online with Hobbs in light of this. We’ll pass your feedback about the courier and delivery service to our logistics team to review our options and communicate improvements where possible. If there’s anything we can do to assist with current or future orders, please let us know and we’ll do our best to help.

Posted 2 months ago

“Placed order, given delivery estimate. No communication re dispatch. Day before the last date for delivery, emailed customer service. Item was delayed. Still no indication of delivery date. Emailed again, they were trying to source a pair from a store even though they were still shown as in stock on the website. With no firm delivery date available I decided to order a second pair on next day delivery. Received an email to say they were delayed! No reason given. Though they did say they would refund my delivery charge. Then the first pair were delivered. I had still not heard anything about delivery of the second pair. I emailed again, this time they hadn't been sent because 'the delay was caused by the item waiting to be claimed by one of our stores due to low stock availability at the warehouse' I replied and asked for this order to be cancelled, the reply was the item had to be delivered! Then returned, then a refund could take up to 14 days! After a few more emails, they agreed to cancel the order and refund within 3-5 working days. It is now 2 days later and I still have not had confirmation of the order cancellation. They have however given me an e gift card in compensation but I probably won't use it as I cannot see me ever ordering anything online from them again”

Helpful Report

Posted 2 months ago

We’re really sorry for the repeated delays and the lack of clear information on your orders, Sarah. This isn’t the experience we want you to have, and we understand your frustration. If there’s any outstanding amount or guidance needed on the e-gift card, we’ll clarify and resolve it promptly. If you’d like us to look into alternatives or assist with new orders, please contact us with your order number and we’ll prioritise it. Team Hobbs

Posted 2 months ago

“The jacket was stuffed into a box far too small for it and so it arrived very creased. I paid for next day delivery as I wanted to avoid the dreaded Evri, however, it would seem that Evri is now the courier of choice and my parcel (the cardboard box) was left outside my front door in the rain. Adding insult to injury, the jacket was missing a button and had a security tag attached!!!! I had to make a trip to a Hobbs store to have it removed. I'm unimpressed. Needless to say, I won't be tempted again.”

Helpful Report

Posted 2 months ago

We’re very sorry to hear about the condition of your jacket on arrival, the missing button and security tag, and the delivery experience. This isn’t the standard of service we aim to provide, and we understand why you’re frustrated. We’ll pass your feedback about the packaging, courier handling, and the missing button to our logistics and store teams to review and improve. Additionally please contact our Customer Care Team to assist further .

Posted 2 months ago

“The jumper bobbled in less than a day of wearing . I wrote to customer service to ask for a refund and was initially told that this was normal and I should buy a shaving tool. I complained again and asked for my complaint to be escalated. I was then told I could have a refund. Poor quality product and poor customer service.”

Helpful Report

Posted 2 months ago

We’re very sorry to hear about the bobbling issue and the initial refund confusion. This isn’t the experience we want for you, and we understand your frustration. Please contact our Customer Care Team to assist further.

Posted 2 months ago

“This years Bolero has been a disaster and I given verbal feedback several times. I have had 9 boleros(some from another store) in Med & Large in different colours. ALL had an issue with the left front(when on). The curve didn't match the other side, overall the L side was smaller, curve higher up. Most also had an issue with the left side seam being more tapered than the other side. Consequently none of them fitted symmetrically.. Clearly a supplier issue.”

Helpful Report

Posted 2 months ago

Hi Helen, Thank you for taking the time to share such detailed feedback, and we’re very sorry to hear about your experience with the Bolero this year. We completely understand how frustrating it must have been to try multiple pieces across different sizes and colours and still encounter the same issue with the fit and symmetry. Your comments about the left front curve and side seam tapering are very helpful, and we truly appreciate you bringing this to our attention. This is certainly not the standard we aim to deliver. We will ensure your feedback is passed on to our product and supplier teams so it can be investigated further. Thank you again for highlighting this, feedback like yours helps us identify and address potential production issues. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Coat never received. Paid extra for next day delivery and this did not happen. After 5 days when the delivery had not taken place I cancelled the order. I assume Hobbs had it returned by the courier. If the courier is so unreliable perhaps Hobbs should use a courier who can deliver the goods on the day specified and paid extra for. It was an expensive coat.”

Helpful Report

Posted 2 months ago

Hi Patricia, We’re very sorry to hear about your experience and completely understand your frustration, especially after paying extra for next-day delivery. This is certainly not the level of service we aim to provide. Delays with a courier can occasionally occur, but we appreciate that this is particularly disappointing when you’ve paid for an expedited service and were expecting the item promptly. We’re sorry that the delivery did not arrive as scheduled and that you ultimately had to cancel the order. Your feedback regarding the delivery experience is important and will be shared with our logistics partners as we continue working to improve reliability. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Ordered two pairs of Greta Sneaker. Never received, Hobbs failed to provide updates and their customer service is only accessible via Ai bot. It took 17 days to find out package status and today they finally said it was lost! If I want item reorder. Why would I reorder with this poor salesmanship and customer service....geez🙄!”

Helpful Report

Posted 2 months ago

Hi Lin-Dai, We’re really sorry to hear about your experience and completely understand your frustration. Waiting over two weeks for an update only to learn that your package was lost is far from the experience we want our customers to have. While lost parcels are rare, the delay in communication and the difficulty reaching support clearly added to the inconvenience, and we sincerely apologise for that. Your feedback about the ordering and support experience is important to us and will be shared with our team as we work to improve both our delivery communication and customer service access. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Fabric is dreadful I washed to try to make it relaxed but it didn’t work otherwise I’d have returned Definitely not”

Helpful Report

Posted 2 months ago

Hi Linda, Thank you for your feedback. We’re sorry to hear that the fabric didn’t meet your expectations and that washing it didn’t improve the feel for you. We always aim to provide clear descriptions and quality products, so we appreciate you sharing your experience. Kind regards, Hobbs Customer Care

Posted 2 months ago

“My jeans didn’t arrive at the shop Tried to reorder them but they were out of stock”

Helpful Report

Posted 2 months ago

Hi Irene, Thank you for getting in touch, and I’m very sorry to hear that your jeans didn’t arrive at the shop as expected. I completely understand how disappointing it must have been, especially when you tried to reorder and found they were out of stock. This is certainly not the experience we want for our customers. Please accept our sincere apologies for the inconvenience caused.

Posted 2 months ago

“Item arrived in an open bag and wet in two places. I complained to the Courier and Hobbs via "chat"”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for letting us know. I’m so sorry your item arrived in an open bag and was wet — that’s really disappointing, and I completely understand your frustration. I hope our team were able to resolve this swiftly for you after you reached out via chat, but if you need any further help, please don’t hesitate to let us know.

Posted 2 months ago

“I am still waiting to receive my dress.”

Helpful Report

Posted 2 months ago

Hi Kate, Thank you for your message. I’m very sorry to hear that you are still waiting to receive your dress. I completely understand how frustrating this must be, especially if it has been longer than expected. Please accept our sincere apologies for the delay. To help us resolve this as quickly as possible, please get in touch via live chat or email and share your order details. Our team will be happy to look into this for you.

Posted 2 months ago

“Order arrived too late, depite express delivery. Sent items back in one box, and have not received a full refund, as a facintaor I purchased for £65 has not been refunded and no response to enquiries. Not good at all!”

Helpful Report

Posted 2 months ago

Hi Lucy, I’m very sorry to hear about the late delivery and the refund issue. This isn’t the experience we want for our customers, and I understand how frustrating this must be. Please reach out to us via live chat with your order details so we can take a closer look and assist you further.

Posted 2 months ago

“I’ve had various Saskia coats over the last 10+ years without any issue, only replacing to change the colour! Quality was excellent. Having bought a new one in December I was very disappointed to find the sleeve tore open within a couple of weeks of wearing it. When Hobbs did eventually respond they wouldn’t take responsibility for the poor quality. As others have mentioned, not the quality they were and I will have to find a new Saskia replacement as unfortunately I won’t be shopping with Hobbs going forward.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience, and I’m truly sorry to hear about the sleeve tearing on your Saskia coat and the subsequent response you received. This isn’t what we aim for, and I can understand how frustrating this must be. We’d like to investigate this with our Customer Care team and find a suitable resolution for you. If you’re open to it, please contact us with your order number and photos of the fault we'll look into this further. Again, I’m really sorry for the disappointment this has caused. Your feedback has been noted to help us improve.

Posted 2 months ago

“loved the style but they arrived damaged”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback. I’m really sorry to hear the Hobbs item arrived damaged, that’s disappointing and not what we want for our customers. If you’re able, please send us your order number and photos of the damage so our Customer Care team can investigate and arrange a suitable resolution. Again, I’m sorry for the hassle this caused. Your feedback will help us improve.

Posted 2 months ago

Hobbs is rated 4.4 based on 4,584 reviews