Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,604 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Unfortunately, my gift never arrived in the giftbox I paid for so was extremely disappointed.”

Helpful Report

Posted 2 months ago

We’re really sorry your gift didn’t arrive in the giftbox you paid for. This isn’t the experience we want for you. We’ll look into what happened and work to make this right- please contact our Customer Care team so we can investigate and arrange a suitable resolution.

Posted 2 months ago

“I normally try to buy Hobbs clothes from John Lewis as they come on a hangar, and can be worn as soon as they are opened. Conversely, the suit I bought from Hobbs arrived folded up, and was so ridiculously creased, it has made it very difficult to remove the creases in order to make what is a lovely suit look presentable. You have dumbed down over the past few years Hobbs, your clothes are only worth buying in the sale.”

Helpful Report

Posted 2 months ago

We’re really sorry to hear the Hobbs suit arrived creased and isn’t meeting your expectations. That isn’t the experience we want for you. If you’d like you can take to a store to be steamed and pressed free of charge, or if you prefer please reach out to one of our Customer Care team via our live chat or email to assist further.

Posted 2 months ago

“The blouse looked really nice online, but not so much in real life. The material was rough and scratchy and the sizing was way out - huge.”

Helpful Report

Posted 2 months ago

We’re really sorry the blouse didn’t meet your expectations in person and that the fit and feel were off. Please contact our Customer Care team so we can help with an easy exchange or return.

Posted 2 months ago

“Still not received- ordered in December- no updates and difficult to contact directly”

Helpful Report

Posted 2 months ago

We’re really sorry your Hobbs order placed in December hasn’t arrived and that you’re finding it hard to contact us. This isn’t the experience we want for you. You can reach us via live chat, phone, or email with details and we’ll respond quickly.

Posted 2 months ago

“Not as expected and the coat arrived inside it pre wrapped without plastic as normal which is not what I ordered or wanted and unhygienic Hobbs delivery and customer service is generally atrocious”

Helpful Report

Posted 2 months ago

We’re really sorry about the coat arriving pre-wrapped without plastic and the overall experience with delivery and service. This isn’t the standard we want for you. Please contact us with your order number and details so we can assist promptly.

Posted 2 months ago

“Jacket is beautiful however the service re online orders was poor. I ordered 2 dresses and 2 jackets plus hat. The items were poorly packaged and hence very creased on arrival. The hat was only sent in a plastic envelope do easily crushed in transit. No labels on hat and interior looked a little soiled probably previously worn and returned. This was last in stock so could not return as required. Disappointed that Hobbs failed to respond to my email concerning my purchases. Shame customer service is letting you down”

Helpful Report

Posted 2 months ago

We’re really sorry to hear about the issues with packaging, the hat, and the lack of response to your email. This isn’t the standard of service we aim for. Please could you share your order number and any photos of the items via email, so we can look into this and arrange a suitable resolution as quickly as possible.

Posted 2 months ago

“3 Items were never received thanks to Hobbs using Evri. Why? Please use Royal Mail- the only reliable delivery service. Evri has a nationwide bad reputation for non delivery and must lose Hobbs so much money. I will no longer buy from Hobbs as my time is wasted and it’s too stressful.”

Helpful Report

Posted 2 months ago

We’re really sorry to hear about the missing items and the delivery issues with Evri. This isn’t the experience we want for you. We can investigate this with the carrier and get things sorted. Please share your order number and the items affected via email, or reach out to us via our live chat so we can look into this immediately and arrange the quickest possible resolution.

Posted 2 months ago

“Delivered broken, someone had already written faulty on the bag it came in so should not have been sent out”

Helpful Report

Posted 2 months ago

Hi Angela, We’re really sorry your delivery arrived broken and that the bag was already marked as faulty. This isn’t the standard we aim for. . If you have any photos, please share them to help us prevent this in the future. In the meantime please contact us via email or webchat so we can put this right for you Kind regards, Team Hobbs

Posted 2 months ago

“There was a bottom missing on the sleeve and looked a bit untidy very disappointed”

Helpful Report

Posted 2 months ago

Hi Catherine, We’re really sorry the item had a missing bottom on the sleeve and looked untidy. This isn’t the standard we aim for. Please share a quick photo and your order number so we can look into this for you Kind regards, Team Hobbs

Posted 2 months ago

“I’m still waiting for it to be delivered! Ordered it on the 9 January 2026.”

Helpful Report

Posted 2 months ago

Hi Rosalind, We’re really sorry your order hasn’t arrived yet. This isn’t the experience we want. Please contact us via email or webchat so we can discuss the options available to you. Kind regards, Team Hobbs

Posted 2 months ago

“Didn't like the fabric or the shape of the coat.”

Helpful Report

Posted 2 months ago

Hi Noreen, We’re really sorry you didn’t like the fabric or the shape of the coat. Kindly return for a refund and please view our extensive range of coats of the website which you may find more suitable. Kind regards, Team Hobbs

Posted 2 months ago

“Unfortunately this jumper arrived damaged. There was a large hole in the sleeve.”

Helpful Report

Posted 2 months ago

Hi E, We’re really sorry to hear that your jumper arrived damaged. This is not the standard of quality we strive to provide. I’ve reviewed your order and can see that the refund has been processed, and the amount is on its way. I’ve also raised this with the team as feedback to help prevent similar issues in the future. Thank you so much for your understanding. Kind regards,

Posted 2 months ago

“I returned this shirt and I needed to send 3 emails with details of calculations before Hobbs finally refunded the correct amount.”

Helpful Report

Posted 2 months ago

Hi Denise, We’re really sorry you had to go through sending multiple emails before the refund was correct. I’ve reviewed your order and can confirm the refund has been adjusted to the correct amount. If you need any further help, please let us know. Kind regards,

Posted 2 months ago

“Sizes all wrong. To big for size 10”

Helpful Report

Posted 2 months ago

Hi Janet, I’m really sorry that the sizing isn’t what you expected. I’ve passed your feedback on to the relevant team. Please reach out to customerservices@hobbs.co.uk if you need any further assistance with returning the item or reordering the correct size. Kind regards,

Posted 2 months ago

“You need to refer to my correspondence with your customer service people. They have responded quickly and politely, but my TWO orders for this dress have gone astray "lost in transit" from Evri delivery company in whom I have no confidence at all.”

Helpful Report

Posted 2 months ago

Hi Valerie, I’m really sorry to hear that your two dresses were lost in transit. I’ve reviewed your correspondence related to this order and can see that the issue has now been resolved. I’m truly sorry that your delivery experience didn’t meet your expectations, and I completely understand how disappointing this must have been. This is not the level of service we strive to provide, and I will be sharing your feedback with the relevant team to help improve our service. Kind regards,

Posted 2 months ago

“I purchased the red sawyer sequin dress for New Years Eve and was very happy with my purchase, I also saw a navy one exactly the same, in January but that day was looking for a green one, so I asked the sales assistant if they have them in stock online, the answer was no, so I bought the navy one. When I returned home I looked online and there it was, green sawyer sequin shift dress available online. I promptly ordered it with the intention of taking the navy one back. I collected the green online order from store it tried it on, awful, 2022 stock, smaller sequins, thinner material, cheap looking, not as classy as the one in the store, obviously they are selling old stock on line and asking the same prices. Buyers beware.”

Helpful Report

Posted 2 months ago

Hi there, We’re really sorry to hear about the stock inconsistency and the concerns you had with the online vs in-store items. That’s understandably frustrating. We’ll pass this feedback to the team to review our online listings and stock accuracy. I sincerely apologise for the disappointment caused. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Part of my order didn’t arrive, very poor customer service, although clearly had a sense of humour as they offered me a refund on the item I never received and free delivery on my next order.”

Helpful Report

Posted 2 months ago

Hi there, We’re really sorry to hear part of your order didn’t arrive and that the service you received fell short. That’s understandably frustrating, and we’ll make sure this feedback is passed to the team. Kind regards, Hobbs Customer Care

Posted 2 months ago

“I would like to give good feedback, but unfortunately my order was confirmed, and I was looking forward to receiving it, and then it was cancelled, as it was unavailable. Very disappointing.”

Helpful Report

Posted 2 months ago

Hi there, We’re really sorry your order was cancelled after confirmation. That’s disappointing, and we understand your frustration. We will of course pass this feedback onto the team. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Neck is an odd roll up so difficult to manage.”

Helpful Report

Posted 2 months ago

Hi Miriam, We’re really sorry to hear the neck on your item is proving difficult to manage. That doesn’t sound comfortable, and we will be sure to pass your feedback on. Kind regards, Hobbs Customer Care

Posted 2 months ago

“I ordered and paid for a pair of earrings on line, the earrings where due in store on the 4th January so I travelled 45mins to get to my nearest store only to be told the earrings hadn't arrived, the assistant said they would be in later in the week but a couple of days later I was informed by my bank that id been refunded this money, no explanation or email from Hobbs So not a good service at all”

Helpful Report

Posted 2 months ago

Hi Maureen, We’re really sorry you had this experience. That lack of communication and the refund without any explanation isn’t what we want for you. I have had a look into this and unfortunately the order was cancelled due no stock being available but you definitely should have received an email to notify of this so I do apologise that you did not. Kind regards, Hobbs Customer Care

Posted 2 months ago

Hobbs is rated 4.4 based on 3,604 reviews