Hobbs Reviews

Name: Hobbs
Rating: 4.34

4.3 Rating 1,312 Reviews

84 %

of reviewers recommend Hobbs

4.3

Based on 1,312 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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English

“Items showing in stock online but they are unable to locate them. Waiting for refund for postage paid on items they don’t have!”

Helpful Report

Posted 3 weeks ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your order was cancelled and you did not receive a refund on the postage. This is not the service I wish to provide our customers at all. Rest assured this will be looked into to ensure your postage is refunded to you. Kind Regards - Hobbs Customer Care

Posted 2 weeks ago

“Habe had multiple issues with hobbs sadly!”

Helpful Report

Posted 3 weeks ago

Hello there. Thank you for taking the time to share your feedback. We're sorry to hear about the issues you experienced with Hobbs. This isn’t the level of service we aim to provide, and we’ll review the processes to prevent this from happening again. We’d love to have you shop with us again for a better experience.

Posted 1 week ago

“It used to be a pleasure to receive mt hobbs delivery it was always perfect Not anymore”

Helpful Report

Posted 3 weeks ago

Good morning, I am so sorry to hear that you are not happy with the service provided to you. This is not the service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 3 weeks ago

“Your customer care is non existent. I have tried communicating using every medium available, but to no avail. I’m due to have breast cancer surgery tomorrow and haven’t had the inclination to hang on the phone for hours on end. I had hoped to have the dress for my birthday next week!”

Helpful Report

Posted 3 weeks ago

Good morning, We’re truly sorry to hear about your experience, and even more so to hear that you’re facing surgery tomorrow. We sincerely hope everything goes smoothly and wish you strength and a full recovery. Our customer care team never wants anyone to feel ignored, and we apologize that you haven’t been able to reach us. Rest assured this will be investigated internally to ensure that you do receive your response. Kind Regards - Hobbs Customer Care

Posted 3 weeks ago

“I didn’t received my order. I need my order please!!!”

Helpful Report

Posted 3 weeks ago

Good morning, I’m so sorry to hear that you haven’t received your order yet! This is not the service I wish to provide our customers at all and I completely understand how frustrating that must be. Rest assured this will be investigated to see what has happened with your order. Kind Regards - Hobbs Customer Care

Posted 3 weeks ago

“Awful experience with Hobbs online. My order wasn’t delivered. Customer services terrible no phone line all AI. 48hrs for an email response which never came. Still waiting. No refund as yet.”

Helpful Report

Posted 3 weeks ago

Good morning, We’re really sorry to hear about your experience this isn’t the level of service we aim to provide our customers at all, and we completely understand your frustration. Rest assured this will be reported to ensure that this does not happen again. Kind Regards - Hobbs Customer Care

Posted 3 weeks ago

“Await refund since 9 days despite submitting the box at the London bridge store, staff at store did not know how to process the refund / return”

Helpful Report

Posted 4 weeks ago

Good morning, We’re very sorry for the delay and for the confusion you experienced at our London Bridge store. That’s certainly not the level of service we strive to provide. Thank you for bringing this to our attention, rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 3 weeks ago

“I was sent the wrong size when i ordered a suit jacket. Hobbs has still not corrected it or reimbursed me! The boxes arrived damaged, and the suits were wrinkled.”

Helpful Report

Posted 4 weeks ago

Good morning, We’re very sorry to hear about your experience and the inconvenience this has caused. Receiving the wrong size and damaged packaging is absolutely not the standard we aim for. Rest assured this will be investigated internally to ensure that this does not happen again. Kind Regards - Hobbs Customer Care

Posted 3 weeks ago

“You shouldn’t be able to order a product and pay that is not available!”

Helpful Report

Posted 1 month ago

Good morning, Thank you for your feedback. We’re very sorry for the inconvenience you experienced. It’s never our intention to allow an item to be purchased when it’s out of stock. Occasionally, inventory updates may not reflect immediately, and we understand how frustrating that can be. We’re reviewing this issue to prevent it from happening again. Kind Regards - Hobbs Customer Care

Posted 3 weeks ago

“The coat itself is beautiful and very well made. Unfortunately, my overall experience with Hobbs and their partner Global-e has been extremely disappointing. My package was never delivered, and DHL records show a forged signature in my name — I’ve had to file a police report. Despite weeks of outreach, I’ve received little help or communication and am still waiting for my refund. I feel scammed and victimized. Until the company improves its accountability and customer support, I cannot recommend ordering from them.”

Helpful Report

Posted 1 month ago

Good morning, Thank you for taking the time to provide me with your feedback. We’re very sorry to hear about your experience and fully understand how distressing this situation must be. This is certainly not the level of service we aim to provide. Please accept our sincere apologies for the lack of communication and the difficulties you’ve faced. Rest assured this will be reported. Kind Regards- Hobbs Customer Care

Posted 1 month ago

“I ordered this on line and it was badly packaged. Evri delivered it to the wrong address (damp day). The packaging at your end was dire. You need to use an environmentally friendly waterproof wrapping on on line orders. I will never oder on line again.”

Helpful Report

Posted 1 month ago

Good morning, Thank you for taking the time to provide me with your feedback. We’re very sorry to hear about your recent online order experience. It’s disappointing to learn that the packaging and delivery did not meet expectations, and we completely understand your frustration. We take your feedback about our packaging seriously particularly around sustainability and weather protection and will share your comments with our fulfilment team to help us improve. Thank you for bringing this to our attention. Kind Regards - Hobbs Customer Care

Posted 1 month ago

“The worst Customer Services and customer journey ever.”

Helpful Report

Posted 1 month ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so so sorry to hear that you are not happy with your customer care journey, this is not the service I wish to provide our customers at all, Rest assured this will be investigated internally to ensure that the service is improved as it is important to us that all of our customers are provided with a 5* service. Kind Regards Hobbs Customer Care

Posted 1 month ago

“Honestly the shoes were stuffed into a box. The souls had been dented where somebody has worn them on. I would suggest stones and yes there is a plastic film but this has gone through the plastic film and actually worn off part of the label that is underneath that and they were put into a box and a returns Document again stuffed in the box with absolutely no care. The shoes look like obviously somebody had tried them stuff them back in the box and they have been sent straight to me because there was little carers to how they were put in the box on the state of the Tissue in the box which I do not expect from Hobbs And as this is my first experience of shopping with Hobbs online I cannot recommend it”

Helpful Report

Posted 1 month ago

Good afternoon, We’re very sorry to hear about the condition in which your shoes arrived. This is certainly not the standard of care or presentation we aim to provide at Hobbs, and we completely understand your disappointment, especially as this was your first online experience with us. Rest assured this will be reported to the garment team. Kind Regards - Hobbs Customer Care

Posted 1 month ago

“Great experience in store. Terrible service online.”

Helpful Report

Posted 1 month ago

Good afternoon, We’re very sorry to hear about your experience with our delivery partner, Evri. This certainly isn’t the level of service we want for our customers, and we completely understand how disappointing this must have been. Rest assured this will be investigated to ensure that the service is improved in future. Kind Regards - Hobbs Customer Care

Posted 1 month ago

“Deliveries with Evri a disaster”

Helpful Report

Posted 1 month ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you were not happy with the service provided to you by Evri, this certainly is not the service we wish for our couriers to provide our customers at all. Rest assured this has been taken very seriously and we will be in contact with Evri to ensure that the service is improved for our customers. Kind Regards - Hobbs Customer Care

Posted 1 month ago

“I'm astonished to be writing this about a company like Hobbs but, frankly, both of the shirts ordered arrived in a very poor state: badly creased and looking as if they had been at the bottom of linen basket waiting to be washed and ironed. A little tissue paper in which they were wrapped failed to disguise the lack of care and quality. I had been attracted by the photograph of the shirt online and ordered two sizes to try. One was far too small, the other nearly so. Certainly didn't suit me. As a newcomer to Hobbs, I can only say that I was not impressed, and would not choose other items in the future. On the positive side, delivery was very prompt.”

Helpful Report

Posted 1 month ago

Good afternoon, Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent order didn’t meet expectations and that the presentation and fit of your shirts fell short of the quality you rightfully expect from Hobbs. This is certainly not the standard we aim to deliver, and we completely understand your disappointment. We truly value your comments and will share your feedback with our fulfilment and product teams to help ensure this is addressed. We’re pleased to hear that your order arrived promptly, but we regret that the overall experience left you dissatisfied. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 1 month ago

“Not delivered even though contacted customer service twice”

Helpful Report

Posted 1 month ago

Thank you for your review, Michelle. We're truly sorry to hear about the delivery issues you've faced despite reaching out. Your experience is super important to us, our Customer Care Team are actively prioritising your query now for you. We will be sure to provide a smoother experience for you in the future.

Posted 1 month ago

“I’ve emailed you dozens of times only to get an automated email saying you have close the ticket I placed an order online, and collected this from your store (Cribbs Causeway in Bristol). I came to collect the order on Thursday 30th October and wanted to return items, only to be told the store would not take online order returns, despite your website clearly saying they would. I tried to complete the order online, but keep getting an error message and keep being directed to your FAQ page, which tells me to return the item to store, or complete the online returns process below. (Do you see the circle here?) - There was no returns label with the items when I collected them from the store. I called the store in Bristol on Saturday , at 12:03pm and the call was answered and I was told the store would take online order returns. I made a trip to the store where I was assaulted by a lady called Rhea (excuse the spelling) I enterer the store around 12:30, explained that I'd called and spoken to someone, and told I could make a return at the store. I was told I could not. when I questioned this Rhea sneered at me and said 'well if you'd purchased the items from here I would process the return'. I was shocked by the venom in her voice. She was rude and unhelpful and refused to give me my delivery note back, so I could return the item elsewhere. If you check your store security footage you will see I had to reach over and get this from the counter, and when I did so she snatched at the delivery note and tore it. Again, you will see from your security footage that she then came around the counter and again tried to grab the delivery note from me before chasing me out of the store. You will see from your security footage that at this point I started to video the encounter on my phone. I have been trying to contact you about 1. how do I return the items and get a full refund. I spoke to someone this morning who said I’d receive a returns label, and that this wad be passed on to a manager 2. how you will action this complaint I have tried to email, left feedback on Trust Pilot, where I was told to email, with no response, your chat and web form. No one has come back to me. I even called your Bath store, but no one there could help me (their customer service was outstanding BTW) Please can someone come back to me.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience, Debora. We sincerely apologise for the frustration you've encountered with your return and the service in-store. This isn't the level of care we want our customers to experience. Your comments regarding our processes will be escalated to ensure we improve and prevent this from happening in the future. We can see that this has since been resolved and handled with our Customer Care Team. However, please reach out to us again if we can help with anything else. https://www.hobbs.com/contact-us.html

Posted 1 month ago

“I am very disappointed in the lack customer service for a brand that prices itself at a more premium price point.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Abigail. We're truly sorry to hear that your experience with our lovely Customer Care Team didn’t live up to the premium standards we strive for. Please reach out to us again if you need further support, we will make sure to provide the service you deserve.

Posted 1 month ago

“Don't respond”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Jacqueline. We’re disappointed to hear that your experience was not up to our usual standard. We can see that our Customer Care Team have managed to resolve your original query for you since, which is fantastic. We look forward to restoring your faith on your next purchase.

Posted 1 month ago

Hobbs is rated 4.3 based on 1,312 reviews