Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,584 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,584 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I paid 265 plus 7 euro delivery. I returned the item by registered post , at a cost of 18 euro- yet Hobbs are refunding me.265 MINUS 20 euro for postage. How does that make sense?. I paid for the return of the item.”

Helpful Report

Posted 3 months ago

We’re really sorry for the confusion around your return postage and refund. We do advise that all international orders are subject to return costs. If you would like to discuss or need help with this further please reach out to our Customer Care team and we'll gladly assist!

Posted 3 months ago

“I never received the package and then spend 2.5 weeks trying to get my money back. You can't speak to anyone - I would NOT recommend using Hobbs online - not a good customer experience.”

Helpful Report

Posted 3 months ago

We’re really sorry for the trouble you’ve had with not receiving your package and the delay in getting your refund. We’d like to help sort this quickly. Please contact our Customer Care with your order number and any details about the refund issue, and we’ll investigate and resolve this as soon as possible.

Posted 3 months ago

“I ordered two items the sane in two sizes. I received one pair of trousers and a top I did not order. Returned items to a store who could not accept the return. Had to return by post”

Helpful Report

Posted 3 months ago

We’re really sorry to hear about the mix-up with your order and the trouble with the return. We’d like to help sort this quickly. Please contact our Customer Care with your order number and a brief description of what happened (including the items you received by mistake and any return details), and we’ll investigate and resolve this right away.

Posted 3 months ago

“I purchased a pair of gloves as a gift for my wife. When she tried them on there was a large hole where the stitching had failed. When I contacted Hobbs to explain I received an automated reply from a bot stating 'it sounds like you want to make a return.' I have returned the gloves and will have to wait for a refund before purchasing a repllacement, there is no exchange option for online purchases. Customer service is non existent and it was extremely disappointing for my wife to open a gift in such shabby condition.”

Helpful Report

Posted 3 months ago

We’re really sorry to hear about the defective gloves and the automated reply you received. This isn’t the experience we want for our customers. Please contact our Customer Care with your order number and a quick photo of the hole/stitching issue, and we’ll prioritise a refund or replacement as you prefer and investigate the service issue you encountered.

Posted 3 months ago

“I have to say the whole process is not satisfying. After delivery passed deadlines promised, I contacted the customer service and called the shop. Neither of them was able to give me a real response and blamed each other. While I was at the shop to collect my delivery finally, the two members of staff looked unfriendly, which indeed surprised me,”

Helpful Report

Posted 3 months ago

We’re really sorry for the delays and the poor experience with our service. We’d like to help fix this quickly. Please contact our Customer Care with your order number and a brief description of what happened, and we’ll investigate the delivery timeline and staff interaction right away.

Posted 3 months ago

“Order was lost in the post.”

Helpful Report

Posted 3 months ago

We’re really sorry your order was lost in the post. We’d like to help sort this quickly. Please contact our Customer Care with your order number and delivery details, and we’ll investigate the shipment status and arrange a refund as appropriate.

Posted 3 months ago

“Good choices.Petite sizes Fast delivery”

Helpful Report

Posted 3 months ago

Hi Jackie, Thanks for your lovely comments. We look forward to welcoming you back soon!

Posted 3 months ago

“I ordered the dress in two sizes on 28th December , it arrived very promptly on 30th December but had to return both as I wouldn’t have felt comfortable wearing the dress. I returned the items on 5th January but, to date , I have received no personal acknowledgement that the items have been received back at base. My Post Office receipt indicated that they had been received but, more to the point, I haven’t had any inkling of when I will be refunded. I have to say it is the worst service of any of the top brands .”

Helpful Report

Posted 3 months ago

Hi there, We’re really sorry for the trouble with your return and the lack of acknowledgement or refund. This isn’t the experience we want for you. One of our Customer Care agents will be more than happy to assist you with this.

Posted 3 months ago

“The dress hasn’t arrived two weeks after I ordered it and paid for next day delivery. It’s too late for the event I wanted it for and if it does arrive I will have to return it. The only message I have found on the website order is that it’s delayed. An email would be more appropriate.”

Helpful Report

Posted 3 months ago

We’re really sorry your dress hasn’t arrived and that next-day delivery wasn’t met. This isn’t the experience we please reach out to us on our live chat so we can investigate immediately and arrange either fastest possible delivery or a refund if needed.

Posted 3 months ago

“Your online service is proving to be a lottery. Items delivered directly are 'depoited' at Evri's whim. An expensive pair of boots lobbed at my front door with such force it damaged both the outer and inner boxes. This is also street facing so I'm grateful I live in a small village! 1st delivery to store: I turned up on a whim as I had not received notification that it was ready to collect. Second and third ok. Last order never even made it to store....”

Helpful Report

Posted 3 months ago

We’re really sorry to hear about the poor experience with delivery and the damage to your boots. That isn’t what we want for our customers. We hope to see you soon despite your experience.

Posted 3 months ago

“Haven’t received my order that I placed over a week ago”

Helpful Report

Posted 3 months ago

We’re really sorry you haven’t received your order yet. This isn’t the experience we want for you. Please contact our Customer Care team so we can check your order status and arrange the fastest possible delivery or a refund if needed.

Posted 3 months ago

“Second order with Hobbs that never arrived and required a ridiculous amount of effort to get my money back. No real answers whatsoever. Purchase in store only if, you must.”

Helpful Report

Posted 3 months ago

We’re really sorry to hear about the delayed items and the difficulty with your refund. This isn’t the experience we want for you. We hope to welcome you back soon despite this experience.

Posted 3 months ago

“Unfortunately, my gift never arrived in the giftbox I paid for so was extremely disappointed.”

Helpful Report

Posted 3 months ago

We’re really sorry your gift didn’t arrive in the giftbox you paid for. This isn’t the experience we want for you. We’ll look into what happened and work to make this right- please contact our Customer Care team so we can investigate and arrange a suitable resolution.

Posted 3 months ago

“I normally try to buy Hobbs clothes from John Lewis as they come on a hangar, and can be worn as soon as they are opened. Conversely, the suit I bought from Hobbs arrived folded up, and was so ridiculously creased, it has made it very difficult to remove the creases in order to make what is a lovely suit look presentable. You have dumbed down over the past few years Hobbs, your clothes are only worth buying in the sale.”

Helpful Report

Posted 3 months ago

We’re really sorry to hear the Hobbs suit arrived creased and isn’t meeting your expectations. That isn’t the experience we want for you. If you’d like you can take to a store to be steamed and pressed free of charge, or if you prefer please reach out to one of our Customer Care team via our live chat or email to assist further.

Posted 3 months ago

“The blouse looked really nice online, but not so much in real life. The material was rough and scratchy and the sizing was way out - huge.”

Helpful Report

Posted 3 months ago

We’re really sorry the blouse didn’t meet your expectations in person and that the fit and feel were off. Please contact our Customer Care team so we can help with an easy exchange or return.

Posted 3 months ago

“Still not received- ordered in December- no updates and difficult to contact directly”

Helpful Report

Posted 3 months ago

We’re really sorry your Hobbs order placed in December hasn’t arrived and that you’re finding it hard to contact us. This isn’t the experience we want for you. You can reach us via live chat, phone, or email with details and we’ll respond quickly.

Posted 3 months ago

“Not as expected and the coat arrived inside it pre wrapped without plastic as normal which is not what I ordered or wanted and unhygienic Hobbs delivery and customer service is generally atrocious”

Helpful Report

Posted 3 months ago

We’re really sorry about the coat arriving pre-wrapped without plastic and the overall experience with delivery and service. This isn’t the standard we want for you. Please contact us with your order number and details so we can assist promptly.

Posted 3 months ago

“Jacket is beautiful however the service re online orders was poor. I ordered 2 dresses and 2 jackets plus hat. The items were poorly packaged and hence very creased on arrival. The hat was only sent in a plastic envelope do easily crushed in transit. No labels on hat and interior looked a little soiled probably previously worn and returned. This was last in stock so could not return as required. Disappointed that Hobbs failed to respond to my email concerning my purchases. Shame customer service is letting you down”

Helpful Report

Posted 3 months ago

We’re really sorry to hear about the issues with packaging, the hat, and the lack of response to your email. This isn’t the standard of service we aim for. Please could you share your order number and any photos of the items via email, so we can look into this and arrange a suitable resolution as quickly as possible.

Posted 3 months ago

“3 Items were never received thanks to Hobbs using Evri. Why? Please use Royal Mail- the only reliable delivery service. Evri has a nationwide bad reputation for non delivery and must lose Hobbs so much money. I will no longer buy from Hobbs as my time is wasted and it’s too stressful.”

Helpful Report

Posted 3 months ago

We’re really sorry to hear about the missing items and the delivery issues with Evri. This isn’t the experience we want for you. We can investigate this with the carrier and get things sorted. Please share your order number and the items affected via email, or reach out to us via our live chat so we can look into this immediately and arrange the quickest possible resolution.

Posted 3 months ago

“Delivered broken, someone had already written faulty on the bag it came in so should not have been sent out”

Helpful Report

Posted 3 months ago

Hi Angela, We’re really sorry your delivery arrived broken and that the bag was already marked as faulty. This isn’t the standard we aim for. . If you have any photos, please share them to help us prevent this in the future. In the meantime please contact us via email or webchat so we can put this right for you Kind regards, Team Hobbs

Posted 3 months ago

Hobbs is rated 4.4 based on 4,584 reviews