Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,618 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,618 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Expensive blouse delivered - 2 days late by Evri. Just thrown on the doorstep in wet weather. NOT what I would expect from a high end retailer.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for taking the time to leave this feedback. We are very sorry your blouse was delivered late and in such poor condition — this is not the standard we expect. Please email us your order number and images of how the parcel arrived to customerservices@hobbs.co.uk and we’ll resolve this for you. Your feedback will also be shared to help prevent this happening again. We look forward to hearing from you again and if you have any questions, please do not hesitate to ask. Kindest regards, Hobbs Customer Care Team

Posted 2 months ago

“Been waiting 4 weeks now for my dress. It has missed Christmas and I had to buy my outfit again from another store. I have asked where it is. No reply.”

Helpful Report

Posted 3 months ago

Good afternoon Claire, We’re so sorry for the delay and completely understand how frustrating this must be, especially missing Christmas and needing to repurchase your outfit. This is not acceptable, and we sincerely apologise. Please email your order number to customerservices@hobbs.co.uk, so we can investigate and ensure this is resolved for you promptly. We look forward to hearing from you again and if you have any questions, please do not hesitate to ask. Kindest regards, Hobbs Customer Care Team

Posted 2 months ago

“I ordered a slipper and hasn’t been delivered till date”

Helpful Report

Posted 3 months ago

Hi there Abena, We are really sorry to hear your slippers hadn’t arrived on time. This isn’t our usual Hobbs standard, although this has since been resolved for you. We would love to make your next experience a better one for you.

Posted 2 months ago

“I ordered the dress on 10/12/25, now 16 days later I still haven't received my order!! I have contacted Hobbs on several occassions, but have still not been given an explanation for my missing order!! Not happy at all !!!!!!”

Helpful Report

Posted 3 months ago

Hi Gloria, We are so sorry for the delays and for our Customer Care Team not providing a clear explanation. It seems your query has now been fully resolved for you. If we can help with any future concerns, please do reach out to us.

Posted 2 months ago

“Well, I am sure that I would have loved my order if I had ever received it. Please Hobbs....change your courier to a reliable one.... not Evri”

Helpful Report

Posted 3 months ago

Hi Fiona, We're really sorry to hear your order never arrived and understand how frustrating this is. Your feedback regarding Evri has been taken onboard. We hope your next order arrives perfectly, it seems your original query has now been resolved.

Posted 2 months ago

“Hobbs jumpers are usually true to size but this one was very neat on dissapointed”

Helpful Report

Posted 3 months ago

Hi Janet, Thank you for taking the time to share your experience. I’m really sorry to hear that the jumper didn’t fit as expected and that you’re disappointed. Your feedback is so important to us, and we are always looking to improve for our customers. We hope your next purchase is perfect for you.

Posted 2 months ago

“Returned item as too big but parcel is currently on hold at Royal Mail depot for last few days apparently on instruction of Hobbs. If it’s not received at warehouse not sure when I’ll get my refund.”

Helpful Report

Posted 3 months ago

Hi there, I’m really sorry to hear about the hold with Royal Mail and the uncertainty around your refund. That’s frustrating, and not what we want for our customers. As your query has now been resolved, we would love to make your next order a better one for you.

Posted 2 months ago

“I would love to review my coat order but as you haven't delivered it 10 days after I ordered it and there is no sign of when it is coming..... tricky to review anything other than your very poor online service.”

Helpful Report

Posted 3 months ago

Hi Claire, We are truly so sorry for the delay and the frustration this has caused. I understand how disappointing it is not to have your coat delivered yet. Since your query has now been resolved, we would love to make sure that your next order is perfect for you. Please reach out if you need any assistance.

Posted 2 months ago

“I can not review something i never received Also I do not recommend any US person to order from Hobbs unless it’s in store where they can speak to someone by phone or face to face, I never received my package even though they claimed it was delivered and package was never delivered Went through video regarding delivery time and day that they claimed the package was delivered and no trace of DHL anywhere in that video, try reaching them by email but I’m now being ignore and no help so over since i can’t reach no one, ready to file a lawsuit on that company.”

Helpful Report

Posted 3 months ago

Hi Mariam, I’m really sorry to hear about the trouble with your delivery and the lack of communication. This is not the experience we want for our customers, and we understand how frustrating it’s been. Your query has now been resolved, but we look forward to making your next purchase a better one.

Posted 2 months ago

“You failed to deliver to dress and it was ordered on the 15/12 and you pushed the delivery back to 29/12 at the earliest. You member of staff in the live chat on the 22/12 did not come in contact with me after they spoke with your warehouse to let me know what is happening and they failed to pass on my number to your store in Silverburn in Glasgow to give me a call and put the item aside as they had it in stock. Also my follow up messages on your Whats app were ignored. If you can not Deliver on time items customers bought 9 days before Christmas, you should be Not taking any orders for a start and you should Not be promising Christmas Deliveries if a customer orders by 2pm on Monday 22/12! Very poor delivery service and handling of the situation, it became more about the sales for you as a company.”

Helpful Report

Posted 3 months ago

Hi there, We’re very sorry for the late delivery and the lack of communication you experienced. This is not how we aim to operate, and we understand how stressful this was, especially around Christmas. We have reviewed your query and are pleased to see that this has now been resolved for you. We look forward to making you next experience a smoother one.

Posted 2 months ago

“Order has not arrived and I’ve had no reply to my email.”

Helpful Report

Posted 3 months ago

Hi there Robyn, I’m really sorry that your order had not arrived yet and that you hadn't had a reply to your email. This isn’t how we want to be communicating with you. It seems your order has since been resolved, but if you need further assistance we are always here to help.

Posted 2 months ago

“Jumper not arrived. If I had known you use Evri I would not have ordered it”

Helpful Report

Posted 3 months ago

Hi there Graham, Thank you for taking the time to share your experience. I’m really sorry to hear that the jumper didn’t arrive and that you’d avoid ordering if Evri is used. Your feedback is so important to us, we would love to make sure your next purchase is just perfect for you.

Posted 2 months ago

“Sorry cannot leave review as I have not received my order Evri couriers”

Helpful Report

Posted 3 months ago

Hi June, I’m really sorry to hear you haven’t received your order due to issues with Evri. That must be frustrating, and I apologise for the inconvenience this has caused. It seems your query has since been resolved, we would love to make your next experience a better one.

Posted 2 months ago

“Was worn by someone chucked in a box could smell someone else’s perfume and armpit smell very poorly packaged no plastic cover on items nothing”

Helpful Report

Posted 3 months ago

Hi Rehana, We are incredibly sorry to hear your Hobbs item arrived worn and with an unusual smell, and that the packaging was inadequate. This is not up to our standards, and your feedback has been raised. Thank you for taking the time to leave a review, and we hope to make your next purchase perfect for you.

Posted 2 months ago

“order was placed on 4/12/25. evri has lost it. I chased it on 16/12/25. On 19/12/24 Hobbs writes back saying they can see it has been delivered and they will be back in 24 hrs still waiting. Absolutely appaulled by the service.”

Helpful Report

Posted 3 months ago

Hi there, We’re very sorry to hear about the lost order and the conflicting delivery update. This isn’t what we’d expect for our customers. It looks like your query has since been resolved, we would love to make your next experience a smoother one.

Posted 2 months ago

“Shapeless and not well cut”

Helpful Report

Posted 3 months ago

Hi Joyce, I'm really sorry to hear that the item arrived shapeless and not well cut. This isn’t up to our standards, and I understand how disappointing this must be. Your feedback helps us improve, we hope you find something perfect for you on our Hobbs website in the future.

Posted 2 months ago

“Received this item it had been worn and was damaged!”

Helpful Report

Posted 3 months ago

Hi Cherie, I'm very sorry to hear that the item arrived worn and damaged. This isn’t what we expect for our wonderful customers. Your feedback is important to us, whilst your concerns have now been resolved, we look forward to re-storing your faith in Hobbs in the future.

Posted 2 months ago

“Lovely items”

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Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. We are pleased you love our items, but are so sorry to hear that you felt your experience was 1*. We hope your next order is smoother for you.

Posted 2 months ago

“My order was cancelled so I never got it and now its out of stock”

Helpful Report

Posted 3 months ago

Hi Tessa, thank you for sharing your experience. I’m truly sorry to hear your order was cancelled and is now out of stock. I understand how frustrating this must be. Your review is important to us and we would love to make sure your next order is perfect for you.

Posted 2 months ago

“I have paid for my dress but not received it and no messages from Evri since 15.12.2025”

Helpful Report

Posted 3 months ago

Hi Patricia, Thank you for letting us know. I’m very sorry that you’ve paid for a dress and have not received it, and that there has been no communication from the courier. Your query has since been resolved, but we would love to re-store your faith in Hobbs with your next order.

Posted 2 months ago

Hobbs is rated 4.4 based on 3,618 reviews