Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,586 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“There was a bottom missing on the sleeve and looked a bit untidy very disappointed”

Helpful Report

Posted 3 months ago

Hi Catherine, We’re really sorry the item had a missing bottom on the sleeve and looked untidy. This isn’t the standard we aim for. Please share a quick photo and your order number so we can look into this for you Kind regards, Team Hobbs

Posted 3 months ago

“I’m still waiting for it to be delivered! Ordered it on the 9 January 2026.”

Helpful Report

Posted 3 months ago

Hi Rosalind, We’re really sorry your order hasn’t arrived yet. This isn’t the experience we want. Please contact us via email or webchat so we can discuss the options available to you. Kind regards, Team Hobbs

Posted 3 months ago

“Didn't like the fabric or the shape of the coat.”

Helpful Report

Posted 3 months ago

Hi Noreen, We’re really sorry you didn’t like the fabric or the shape of the coat. Kindly return for a refund and please view our extensive range of coats of the website which you may find more suitable. Kind regards, Team Hobbs

Posted 3 months ago

“Unfortunately this jumper arrived damaged. There was a large hole in the sleeve.”

Helpful Report

Posted 4 months ago

Hi E, We’re really sorry to hear that your jumper arrived damaged. This is not the standard of quality we strive to provide. I’ve reviewed your order and can see that the refund has been processed, and the amount is on its way. I’ve also raised this with the team as feedback to help prevent similar issues in the future. Thank you so much for your understanding. Kind regards,

Posted 4 months ago

“I returned this shirt and I needed to send 3 emails with details of calculations before Hobbs finally refunded the correct amount.”

Helpful Report

Posted 4 months ago

Hi Denise, We’re really sorry you had to go through sending multiple emails before the refund was correct. I’ve reviewed your order and can confirm the refund has been adjusted to the correct amount. If you need any further help, please let us know. Kind regards,

Posted 4 months ago

“Sizes all wrong. To big for size 10”

Helpful Report

Posted 4 months ago

Hi Janet, I’m really sorry that the sizing isn’t what you expected. I’ve passed your feedback on to the relevant team. Please reach out to customerservices@hobbs.co.uk if you need any further assistance with returning the item or reordering the correct size. Kind regards,

Posted 4 months ago

“You need to refer to my correspondence with your customer service people. They have responded quickly and politely, but my TWO orders for this dress have gone astray "lost in transit" from Evri delivery company in whom I have no confidence at all.”

Helpful Report

Posted 4 months ago

Hi Valerie, I’m really sorry to hear that your two dresses were lost in transit. I’ve reviewed your correspondence related to this order and can see that the issue has now been resolved. I’m truly sorry that your delivery experience didn’t meet your expectations, and I completely understand how disappointing this must have been. This is not the level of service we strive to provide, and I will be sharing your feedback with the relevant team to help improve our service. Kind regards,

Posted 4 months ago

“I purchased the red sawyer sequin dress for New Years Eve and was very happy with my purchase, I also saw a navy one exactly the same, in January but that day was looking for a green one, so I asked the sales assistant if they have them in stock online, the answer was no, so I bought the navy one. When I returned home I looked online and there it was, green sawyer sequin shift dress available online. I promptly ordered it with the intention of taking the navy one back. I collected the green online order from store it tried it on, awful, 2022 stock, smaller sequins, thinner material, cheap looking, not as classy as the one in the store, obviously they are selling old stock on line and asking the same prices. Buyers beware.”

Helpful Report

Posted 4 months ago

Hi there, We’re really sorry to hear about the stock inconsistency and the concerns you had with the online vs in-store items. That’s understandably frustrating. We’ll pass this feedback to the team to review our online listings and stock accuracy. I sincerely apologise for the disappointment caused. Kind regards, Hobbs Customer Care

Posted 4 months ago

“Part of my order didn’t arrive, very poor customer service, although clearly had a sense of humour as they offered me a refund on the item I never received and free delivery on my next order.”

Helpful Report

Posted 4 months ago

Hi there, We’re really sorry to hear part of your order didn’t arrive and that the service you received fell short. That’s understandably frustrating, and we’ll make sure this feedback is passed to the team. Kind regards, Hobbs Customer Care

Posted 4 months ago

“I would like to give good feedback, but unfortunately my order was confirmed, and I was looking forward to receiving it, and then it was cancelled, as it was unavailable. Very disappointing.”

Helpful Report

Posted 4 months ago

Hi there, We’re really sorry your order was cancelled after confirmation. That’s disappointing, and we understand your frustration. We will of course pass this feedback onto the team. Kind regards, Hobbs Customer Care

Posted 4 months ago

“Neck is an odd roll up so difficult to manage.”

Helpful Report

Posted 4 months ago

Hi Miriam, We’re really sorry to hear the neck on your item is proving difficult to manage. That doesn’t sound comfortable, and we will be sure to pass your feedback on. Kind regards, Hobbs Customer Care

Posted 4 months ago

“I ordered and paid for a pair of earrings on line, the earrings where due in store on the 4th January so I travelled 45mins to get to my nearest store only to be told the earrings hadn't arrived, the assistant said they would be in later in the week but a couple of days later I was informed by my bank that id been refunded this money, no explanation or email from Hobbs So not a good service at all”

Helpful Report

Posted 4 months ago

Hi Maureen, We’re really sorry you had this experience. That lack of communication and the refund without any explanation isn’t what we want for you. I have had a look into this and unfortunately the order was cancelled due no stock being available but you definitely should have received an email to notify of this so I do apologise that you did not. Kind regards, Hobbs Customer Care

Posted 4 months ago

“Dear Hobbs Team, I have returned my recent order, as unfortunately the item did not fit properly.”

Helpful Report

Posted 4 months ago

Hi Sahereh, We’re sorry to hear the item didn’t fit. Thanks for letting us know. If you’d like help with a different size or an alternative, we’re happy to assist.

Posted 4 months ago

“It has not arrived and it is impossible to speak to anyone at Hobbs to see what is going on. Very poor service.”

Helpful Report

Posted 4 months ago

Hi Marion, We’re really sorry to hear your Hobbs item hasn’t arrived and that you’re having difficulty reaching us. This isn’t the level of service we aim for. We’ll pass your feedback to our team and would like to help resolve this as quickly as possible. Please contact our customer service team, via live chat, with your order number and any details, and we’ll investigate immediately.

Posted 4 months ago

“I ordered this jumper and paid for next day delivery. It did not arrive for a week. By this time I was away on holiday. Despite asking the courier to leave it with neighbours it was left on my doorstep in the pouring rain for several days despite courier saying it had been posted through neighbour’s letterbox. My neighbour says it smells bad. I am extremely unhappy. Hobbs is a premium brand and I expected better service from you. I’ve tried to complain but have had no reply. I will not be ordering from you again.”

Helpful Report

Posted 4 months ago

Hi Angela, We’re truly so sorry to hear about the delay with your jumper, the poor delivery experience, and that you weren’t able to reach us. This isn’t the standard we aim to provide, especially for a premium brand. It seems like your query has since been answered by our Customer Care Team. We would love to turn this experience around for you.

Posted 4 months ago

“Lovely coat but unfortunately, they sent a size 18 instead of a 14, and by then, the 14s had sold out.”

Helpful Report

Posted 4 months ago

Hi Nia, We’re incredibly sorry to hear that you received a size 18 instead of a 14 and that the 14s are sold out. This isn’t the experience we want you to have, and we understand how disappointing this must be. We would love to put this right, please reach out to us below and we can see what we can do for you. https://www.hobbs.com/contact-us.html

Posted 4 months ago

“Dress cost £189. I checked online several times there was no size 10 in petite. Then suddenly One appeared. I ordered it. Without thinking about where this suddenly came from.Arrived completely creased I turned it inside out creasing was even worse on inside dog hairs on the inside waist band this item had obviously been used and then returned. The dress itself was lovely. Got my refund in efficient time. However, I would never buy Hobbs online again for such a premium brand. You need to have a premium service to expect somebody to pay that kind of money and have a dress sent to them in that state is disgusting”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your experience. We are truly sorry to hear your Hobbs dress arrived creased, with dog hairs and what seemed like a previously used garment. This isn’t the standard we strive to maintain, especially for a premium brand. So that we can put this right, please reach out to us via the link below. https://www.hobbs.com/contact-us.html

Posted 4 months ago

“Having seen that this jacket was available, I placed an order and was told that my order had been received. My card was debited with the purchase price and then I heard that my order could not be sourced and my order was cancelled. Disappointing, I was so looking forward to receiving it. Money promptly refunded, but still disappointing.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your experience. I'm ever so sorry for the disappointment caused after you placed your order and were looking forward to receiving the jacket. Unfortunately, on rare occasions our stock availability can be incorrect or the item may be found to be faulty upon packing, we understand how frustrating that can be but we would not want to send you an imperfect jacket. I'm glad the refund was issued promptly and regret that we couldn’t fulfil your order this time. Your feedback is appreciated and helps us improve our stock checks to avoid situations like this in the future. We hope to have the opportunity to provide you with a better experience soon. Kind regards, Hobbs Customer Care

Posted 4 months ago

“Poor quality items being sent out to customers without checking quality. Received two faulty belts.”

Helpful Report

Posted 4 months ago

Hi there Catherine, Thank you for bringing this to our attention. I'm ever so sorry to hear that you received 2 faulty belts, this is certainly not up to our usual standards. Our items are normally checked before dispatch, so we regret that this issue wasn’t caught beforehand on either occasion. Please accept our sincere apologies for the inconvenience caused. Your feedback is important to us and helps us improve our quality control processes. Kind regards, Hobbs Customer Care

Posted 4 months ago

“Generally very good”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to leave this feedback. This is not up to our usual high level of service you should expect from us, I will of course pass your feedback on to the relevant teams. We are always looking at how we can improve. Kindest regards Hobbs Customer Care Team

Posted 4 months ago

Hobbs is rated 4.4 based on 4,586 reviews