Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,619 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,619 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Delivery failure This is the second time this has happened. It's a huge hassle to have to reorder. You should stop using Evri.”

Helpful Report

Posted 3 months ago

Hi Patricia, I’m very sorry to hear about the repeated delivery failures and the hassle it has caused. We understand how frustrating this is, and we’re looking into why Evri deliveries aren’t meeting expectations in your area. Your feedback is valuable, and we look forward to making sure your next order is perfect for you.

Posted 2 months ago

“I’m sorry but I wasn’t happy to be cancelled three times”

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Posted 3 months ago

Hi there, I’m really sorry for the repeated cancellations and the frustration this has caused. That’s not the experience we want for you, and I understand how disappointing it must be. Your feedback is important to us, and we hope to make your next experience a smoother one.

Posted 2 months ago

“When I purchased the Cavendish coat, in the "Return" instructions in my confirmation email, there was no indication that I would not recieve the full refund amount if I needed to ruturn the item. I will sadly need to return the coat (I wish I did not have to but it is too large) but I will not be ordering from Hobbs again.”

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Posted 3 months ago

Hi Colleen, I’m truly so sorry for the confusion around the return refund. It seems like our friendly Customer Care Team have since been looking into this and have resolved your concerns for you. We look forward to making sure your next order is perfect for you.

Posted 2 months ago

“Wrong size sent and now sold out in my size. Disappointed. Love the trousers and was trying to buy a second pair.”

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Posted 3 months ago

Hi there, I'm really sorry to hear that the wrong size was sent and that it’s now sold out in your size. I understand how disappointing this is, especially since you were trying to buy a second pair. It looks like your query has since been resolved, however we would love the opportunity to make your next order perfect for you.

Posted 2 months ago

“The gift box has not arrived”

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Posted 3 months ago

Hi Norma, I’m very sorry your gift box hasn’t arrived. This isn’t the experience we aim for. Whilst your query has since been answered, we would love to make your next experience a better one

Posted 2 months ago

“How can I review an express order which still hasn't arrived two weeks later? Hobbs say dispatched. DHL say not handed over. Hobbs pretend to be dealing with it. Then send two emails asking for reviews. I am not canceling. I want my order. Who is conning who? I am not canceling my order.”

Helpful Report

Posted 3 months ago

Hi Mairead, We are really sorry to hear about the delay and the confusion between Hobbs and DHL. That sounds frustrating, and you deserve clear answers and your order to arrive. Whilst your query has since been resolved, we look forward to making your next experience a smoother one.

Posted 2 months ago

“As already discussed, Hobbs itself is fine but Evri are the worst courier and Hobbs should be paying for a better courier.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your thoughts. I’m really sorry to hear about the experience with the courier and that it affected your view of Hobbs. While we aim to ensure smooth delivery, we understand how important reliable service is and I appreciate you bringing this to our attention. Your feedback is important to us and we hope your next experience is a better one.

Posted 2 months ago

“I ordered this on 11/29. It is 12/16 and I still do not have it. I have emailed your customer service team 3 times with zero help or support. The item shows shipped with DHL, but DHL is telling me they have not received it and it has not been checked into their terminal. Unsure if I’ll even receive the item. I purchased this for my grandmother for Christmas. If I am not going to receive it, I would love the luxury of being able to purchase something else for her in time for the holiday.”

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Posted 3 months ago

Hi Carissa, we are really sorry you were facing this delay and lack of support. That’s not the experience we want for Christmas, and I understand how stressful this is. It looks like this has since been resolved for you, but we look forward to making sure your next order is perfect for you.

Posted 2 months ago

“Wife likes Hobbs so I bought these Xmas gifts for her but she has seen them now so the surprise is ruined and I may as well return them and buy something else. You have let me down and I won’t use online services again. You also owe me £5 for the gift boxes that didn’t arrive. Will be interesting to see if you respond or try and put this right, no response to my email a week ago.”

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Posted 3 months ago

Hi Jon. I’m so sorry to hear of your disappointing experience. This isn’t what we want for our customers. We have made sure your query has been resolved today, and we would love to make your next order a better one.

Posted 2 months ago

“Dissatisfied disappointed”

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Posted 3 months ago

Hi Norma. We’re so sorry to hear you’re dissatisfied. This isn’t up to our usual standards, and your feedback helps us improve our services for our customers. We hope to make your next order perfect for you.

Posted 2 months ago

“BUYER BEWARE! I never received my order from Hobbs and no reply to my multiple attempts to get through to customer service. The tracking number is useless as the shipping company says they never got the package from Hobbs. I've had to take this issue up with my credit card to try to get a refund. I will never buy from Hobbs website again.”

Helpful Report

Posted 3 months ago

Hi Laura. Thank you for taking the time to share this. I’m truly sorry for the non-delivery and the lack of response you’ve experienced. This is not the standard of service we aim to provide and we understand the concern. Your refund has since been processed, however if you need further assistance, please reach out to us again Laura.

Posted 2 months ago

“Poor customer service and poor product quality”

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Posted 3 months ago

Good afternoon. Thank you for your feedback. I’m truly sorry for the poor customer service and product quality you experienced. This is not up to the standard we aim to provide. We would love to re-store your faith in us here at Hobbs for your next purchase.

Posted 2 months ago

“Poor shipping service”

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Posted 3 months ago

Hi Shalla. Thank you for taking the time to leave this feedback. I’m truly sorry our shipping service fell short in your experience. We hope to make your next experience a better one.

Posted 2 months ago

“Use useless couriers. Don’t buy online”

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Posted 3 months ago

Hi Mark. Thank you for taking the time to share your feedback. I’m really sorry to hear you had a poor experience with our courier service. This isn’t up to the standard we aim for and your experience will be raised and reviewed.

Posted 2 months ago

“I’ve yet to receive my order. Enquiry raised with customer service and I’ve still to receive an update from them despite the carrier admitting the item has been lost in the network.”

Helpful Report

Posted 3 months ago

Good morning, Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused. We understand how frustrating this must be, especially after being informed that the parcel has been lost by the carrier. Please be assured that this matter is being reviewed, and a member of our Customer Care team will be in contact with you shortly to provide an update and advise on the next steps. Thank you for your patience while this is investigated, and we apologise again for the delay in communication. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“On this occasion a very poor experience”

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Posted 3 months ago

Good afternoon, We’re sorry to hear that you had a poor experience on this occasion. This isn’t the standard we strive to deliver, and we appreciate you taking the time to share your feedback. Please accept our apologies, and we hope to provide you with a much better experience in the future. Kind Regards Hobbs Customer Care

Posted 3 months ago

“It's a scam. DHL never received the parcel from Hobbs. No clear answer from the customer service and no refund of the money I paid.”

Helpful Report

Posted 3 months ago

Good morning, We’re very sorry to hear about your experience and understand how concerning this must be. Please be assured that Hobbs is not a scam, and we take issues like this extremely seriously. Occasionally, parcels can be delayed or misplaced while in transit, but this should always be investigated and resolved properly. We’re sorry that you haven’t yet received a clear response or a refund. We would like to look into this for you as a priority. Please contact our Customer Services team directly with your order details, or if you’ve already been in touch, a member of the team will follow up to investigate the delivery with DHL and ensure this is resolved as quickly as possible. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“I am really disappointed in the service. The top arrived in a disgusting state and I cannot get to speak to anyone in customer services despite three e mails to discuss a full refund including the postage. I just keep getting a stock automated reply . I have used Hobbs several times before but its never been like this”

Helpful Report

Posted 3 months ago

Good morning, We’re very sorry to hear about this and completely understand your disappointment, especially given your previous positive experiences with us. This is certainly not the standard we expect for either our products or our customer service. Please accept our apologies for the condition in which the top arrived and for the difficulty you’ve had reaching our team. A member of our Customer Services team will be in contact with you directly to discuss this and to resolve the matter, including your request for a full refund and postage. Thank you for bringing this to our attention. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Hugely disappointed with Hobbs. I placed my order for a Cavendish coat to no avail. After a period of a few days they write to say they could not source it, had no stock. I find this hard to believe that it is not in stock in any of their stores. No compensation offered as a result unlike other retailers!”

Helpful Report

Posted 3 months ago

Good afternoon, We’re really sorry to hear about your disappointment and understand how frustrating this experience must have been. Unfortunately, while a style may appear available online, stock can sometimes sell through across stores and warehouses before an order is fully processed, which is what happened in this case. We appreciate your feedback regarding compensation and are sorry that this fell short of your expectations. This isn’t the experience we aim to provide, and your comments will be shared with our customer service team so we can review how situations like this are handled in the future. If you’re still interested in the Cavendish coat or would like us to look into alternative options, we’d encourage you to contact our Customer Services team directly, who will be happy to assist further. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“you lost a good customer”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for your feedback, and we’re very sorry to hear that you feel this way. We truly regret that your experience has led to this impression, as this is not the level of service we aim to provide. Your comments are important to us, and we would welcome the opportunity to discuss this further and try to put things right. A member of our Customer Care team will be in touch with you shortly. Thank you for taking the time to share your thoughts. Kind Regards - Hobbs Customer Care

Posted 3 months ago

Hobbs is rated 4.4 based on 3,619 reviews